Exchange 2010 / outlook 2010 | can't drag messages to folders

with the left mousebutton can't drag messages to folders
if i rightclick on a message can i move a message to a folder
Why can't I drag a message to a folder?

Hi,
Have you tried this in Outlook safe mode? To start Outlook in safe mode, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
In addition, we may try to recreate the .ost file to check if this issue is related to Data File corruption. To do this, just find the .ost file and rename it to .old, then restart Outlook.
I also heard that some user were able to resolve this issue by hitting the
Esc key from keyboard. See a similar issue discussed here:
http://social.technet.microsoft.com/Forums/office/en-US/3fa43d59-afd2-4f33-8087-3ef58ea83fb7/drag-and-drop-in-outlook-2010
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Exchange 2010 Outlook search can not find messages older than 1 year

Hello,
I have an exchange 2010 sp2 server. One of my users complains that Outlook search can not find any message older than 1 year. He have all his 5 year mails in the mailbox, but looks like search engine cant recognise them :(
Any thoughts? thanks in advance.

Hi,
Please verify that indexing is complete in Outlook:
1. In Outlook, click in the Search box.
2. Click the Search tab, click Search Tools, and then click Indexing Status.
3. When the Indexing Status dialog appears, you should see the following:
Outlook has finished indexing all of your items.
0 items remaining to be indexed.
Besides, please use the Search-Mailbox cmdlet to check if you can get messages older than one year in this user mailbox.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Hello! How can i setup and what to enable that my secretary has my shared calendar on her Iphone and that she can edit it? We are on Exchange 2010, Outlook 2010, Iphone 4s. Can it be done through some app? Thank you!

Hello! How can i setup and what to enable that my secretary has my shared calendar on her Iphone and that she can edit it? We are on Exchange 2010, Outlook 2010, Iphone 4s. Can it be done through some app? Thank you! I'm trying to avoid creating my exchange activesync account on her Iphone and then sync only my calendar.

Thank you for your time. I'm trying to avoid that because she can then simply turn on mail syncronization and then she could read my mail. Another reason is our password policy, that enforces changing our windows logon password every 90 days. Of course changing windows logon passwords demands changing exchange account logon info (password) on Iphone. I have read somwhere that there was an app but it was removed from app store. Any other suggestions would be appreciated.

Exchange 2013 - Outlook 2010 - 550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address

Hello,
I have issue when sending email to some addresses. Server respond with:
Remote Server returned '550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address (IMCEAINVALID-)'
My enviroment: Exchange 2013, Outlook 2010 - no cached mode. Issue happend with two email addresses but not always.
Any suggestion, how to resolve issue?
Thx.

Hi Tomas,
Does this issue occur in OWA? How is the impact, only one user or all users?
Please try to run Outlook under safe mode to avoid add-ins and AVs.
If there is any 3rd party add-ins, please try to disable them for testing.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Mavis Huang
TechNet Community Support

Exchange 2010/Outlook 2010 Security Alert (...there is a problem with the site's security certificate.)

I've been looking to resolve this issue for a while now and was hoping someone could help me understand my options.
We have Exchange 2010 & Outlook 2010 in our environment. I've created a SSL cert for our ActiveSync from a reputable CA and unfortunately, as you may not be surprised, we are seeing an alert each time we open Outlook that states:
"Security Alert; Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
The name on the security certificate is invalid or does not match the name of the site."
Of course my internal server name does not match my external server name. So the SSL I had created for use with OWA and ActiveSync is rejected by my internal Outlook clients.
After doing some research I believe this is related to the Autodiscover service being configured with my internal server name and not my external name.
I've found some info about adding New-AutodiscoverVirtualDirectory and Set-ClientAccessServer commands and then found this article that might help. (Configure
Outlook Anywhere to Use Multiple SSL Certificates) but nothing is specific to my configuration and I'm concerned about what will happen to my existing configuration if this fails.
What happens when you run Set-ClientAccessServer? Does it retain and keep the old server config in place and add a new one or does it wipe it out? Will all of my devices need to be reconfigured?
Same with New-AutodiscoverVirtualDirectory. Does this simply add another virtual directory or is it going to overwrite my existing config?
Then there is the question of whether or not any of this will actually address my issue at all.
absolutezero273c

Sorry.
"[PS] C:\Windows\system32>Set-ClientAccessServer -Identity MailExt -AutoDiscoverServiceInternalUri "https://MailExt
.contoso.com/autodiscover/autodiscover.xml"
The operation couldn't be performed because object 'MailExt' couldn't be found on 'DomainController2.contoso.local'.
+ CategoryInfo : NotSpecified: (0:Int32) [Set-ClientAccessServer], ManagementObjectNotFoundException
+ FullyQualifiedErrorId : 4D980455,Microsoft.Exchange.Management.SystemConfigurationTasks.SetClientAccessServer"...is the error I get.
I've created the split zones and populated the Forward Lookup Zones as follows:
CONTOSO.COM
MailExt(CNAME)MailInt.contoso.local
_tcp _autodiscover(SRV)MailExt.contoso.com
CONTOSO.LOCAL
MailInt(A)192.168.1.10
MailExt(CNAME)MailInt.contoso.com
One thing I did notice is that there isn't a _tcp _autodiscover entry for MailInt in my Forward Lookup Zones. It was recommended that I make that entry for _tcp _autodiscover(SRV)MailExt.contoso.com in another post I read somewhere.
I believe what I am trying to do is create a new autodiscover object as is shown here:
I see there is a Get-ClientAccessServer & Set-ClientAccessServer command but I need to add a CAS. Does the Set-ClientAccessServer add or simply modify?
Or would that require the New-AutodiscoverVirtualDirectory command? I read
this page that discussed creating new virtual directories but that seemed a little risky without knowing all the ins and outs of how this service functions and to what degree this would affect the existing configuration.
I was able to use the Set-ClientAccessServer command and change the actual internal autodiscoverUri to https://MailExt.contoso.com/autodiscover/autodiscover.xml but the name still says MailInt and I continue to get the SSL cert warnings because it is looking
at MailInt.contoso.local.
absolutezero273c

Exchange 2003 + Outlook 2010 hangs if deleted shared mailbox exists into profile

Environment - Exchange 2003 + Outlook 2010 published via Citrix
We recently did the cleanup of shared mailboxes which are no longer needed. However post our activity we found that many users are reporting that their Outlook is hanging for a long time during startup and it continues while working on outlook. Upon investigation
we found that their Outlook profile was having 1 or 2 shared mailboxes listed which were deleted from organization. As soon these shared mailboxes were removed from profile the Outlook started working fine.
Is this know issue of Outlook and if any hotfix available for same, I have already checked the 'download shared folder' option which isn't selected.
Absar

Hi,
Maybe the issue is related to the default behavior in Outlook.
How about try the following:
http://support.microsoft.com/kb/982697
Best regards,
Rex Zhang
TechNet Community Support

Exchange 2010 & Outlook 2010 - Cached Mode "okay" work well for you?

Hi All,
On our Client Laptops/PCs we disabled cache mode a long time due to issues experienced with a combination Delegates and Cached Mode occasionally affecting Calendaring. We'd end up with vanishing appointments, etc.
What I'd like to know from you is if you've had a positive experience with Exchange 2010 & Outlook 2010 32bit. If you could impart any gotchas, etc. Our environment is fairly vanilla with a total of 1500 Users.
Thank you very much for your time,
Mr Mister

Hi,
I am using myself outlook 2007 over than WAN (VPN) connection with Exchange 2010 SP2 with about 3 GB mailbox and i personally have not faced any issues. Also, we have about 600 usres with more than 2 GB mailboxes using Outlook 2010 in online mode and
there are not many issues other than email with rich text format with screen shots attached in the mail body causing outlook hang. if we use the same email in html then no issues.
It all depends on the sizing of your CAS and mailbox servers and also on the NIC speed configured on the server. I personally feel that we should have NIC card set to 1GB on the servers also the backup and replication should be on seperate dedicated LAN.

How can I scroll messages and folders in Mail with Maverick? It's unacceptable for Apple

How can I scroll messages and folders in Mail with Maverick? It's unacceptable for Apple to have allowed this to happen

This problem has been discussed extensively in this thread:
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I can't access messages in folders only in my in box. What settings should I use?

I can't access messages in folders only in my in box. What settings should I use? This has just recently happened

Please rephrase your question and provide additional details so we can visualize.

Exchange 2010, Outlook 2010, Outlook 2011 (Mac)

Hey Team
I am working on an issue with "Send on Behalf of", the permissions have been granted and it is working, however the user wants to be able to do the following: (And only the following)
1) Click on the Inbox of her manager (In outlook), She has full access permissions and send on behalf for his box.
2) Send a message, from his Inbox.
3) Have the message she just sent show up as "Sent on behalf of" - without having to select the from field.
As mentioned above she is able to do "Send on behalf of" if she selects new message, from field >> manager name, and then she can send her email that way.
I think this has something to do with delegation, she is using outlook 2010.
Any ideas?
Robert
Robert

Hi,
Please assign the delegate with both Full access permission and Send on behalf permission to have a try.
Full access permission
=======================
1. Open Exchange Management Console.
2. Expand Recipient Configuration > Mailbox.
3. Right-click "manager mailbox" > Manage Full Access Permission.
4. Add the delegate in the list and finish it.
Send on behalf permission
=======================
1. Open Exchange Management Console.
2. Expand Recipient Configuration > Mailbox.
3. Right-click "manager mailbox" > Properties > Mail Flow Settings > Delivery Options > Properties.
4. List the user under Send on behalf tab, then click OK > Apply > OK.
Finally, add the manager’s mailbox in delegate’s Outlook client.
Best Regards,
Winnie Liang
TechNet Community Support

Exchange 2003 / Outlook 2010 autodiscover

Exchange 2003 as part of 2003 SBS
Outlook 2010
After changing the default e-mail domain from one domain to another (e-mail for both domains hosted on our in-house Exchange 2003 server), already-configured Outlook 2010 Exchange clients are now popping up this message at startup and periodically during
the day:
Allow this website to configure [UserName]@[MyDomain].com server settings?
https://autodiscover.bluehost.com/autodiscover/autodiscover.xml.
The username with the message is [email protected] The user was originally configured as
[email protected] Both are still hosted on our in-house Exchange server. The users can still use their mailboxes, but this message keeps popping up.
None of the auto-discovery registry entries refers to BlueHost, and there is no auto-discover record on my local DNS server. Bluehost just happens to be where our internet domain is hosting, although we have MX records redirecting e-mail to McAfee's anti-spam
service that then forwards them into our in-house Exchange server. That is, BlueHost has nothing to do with our Exchange clients.
The user checks the box to quit notifying, then clicks Cancel, and things just repeat. Clicking OK just adds the BlueHost address to the list of redirect servers in HKCU\oftware\Microsoft\Office\14.0\Outlook\AutoDiscover\RedirectServers. That, of course,
does no good because BlueHost has nothing to do with our e-mail past providing the MX records.

Hi,
It's a bit weird, based on my knowledge there is no AutoDiscover feature in Exchange 2003 - It started with Exchange 2007. The provided information all implies it's related to AutoDiscover, could you please confirm this first?
Also, I think this issue is more on Exchange side, if so, it's better to post the question in Exchange Server forum to get more dedicated support:
https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Delayed Send of Appointments - Exchange Server- Outlook 2010

We use Exchange Server and when we try to delay the send of an appointment set up in Outlook 2010, the invite is sent immediately. We can delay send an email.
Any suggestions would be greatly appreciated.
Sheila

Hi Sheila,
You can use Outlook rule to delay send of appointments:
Apply this rule after I send the message
Which is a meeting invitation or update
Defer delivery by
a number of minutes
Thanks,
Evan

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. Error while connecting to exchange through Outlook 2010

Hi,
I have set up Exchange Server 2013 on Windows Server 2008 R2. Everything is working fine except I am unable to configure Exchange account in Outlook 2010 or any other version. It says
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Error screenshot is attached. Even, I am able to configure exchange active sync on my adroid and ipad which is working perfect. Please let me know if any body have any idea about it. Searched many blog and forum but still now solution till now.
Thanks in advance
Regards,
Manoj

Hi Manoj,
Can you ping your Exchange server? It would hlep us isolate the fault from network releated issue.
Is there a trusted certificate installed on Exchange 2013 server?
If you run the test of RPC over HTTP in
https://www.testexchangeconnectivity.com/, is there any error returned?
For more information, please refer to :
http://technet.microsoft.com/en-us/library/bb123741(v=exchg.150).aspx
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/1b4dc21c-c745-4699-8eee-423105608dcd/
Thanks.
Fiona Liao
TechNet Community Support

Exchange 2010, Outlook 2010, some clients receive "server unavailable" when logging into outlook

We have a single exchange 2010 server running hub, cas, and mailbox as a virtual machine in VM 5. Currently on version 14.3 build 123.4 running on Server 2008 R2. Clients connecting to this server are all running Outlook 2010 with a mix of OS between
xp and win 7. Domain controllers are all 2003 sp2. We have a multi-campus environment with most users accessing across a WAN connection (mpls and metro-e). Quota Limits of 1gig imposed on all mailboxes. We do still
have a Exchange 2003 server that we are completing the migration of users off of in our environment. But all mailboxes on exchange 2010 are accessed thru Outlook 2010. Migration from 2003 to 2010 happens only after Office 2010 is installed.
We are a little over 50% migrated - (~750 users, 1100 entities)
I have some 2010 clients complaining that they receive "the server is unavailable" when launching outlook for the first time in the morning. A second time it usually opens. This happens for remote WAN and local LAN users. Also,
during the day as outlook is open, when trying to open an email or navigate between folders in the inbox they will also have outlook stop responding as it tries to contact the server.
Monitoring the server - CPU averages 40-50% thru the day with spikes in the 75-100%. Usually the processes that spike are Store.exe or msftefd.exe.
I have verified that IPV6 is disabled on the exchange server - and it doesn't exist on the 2003 DC's. Searching for answers keeps turning up results for OOF or Outlook 2003 RPC. Neither are the case here.
Would we benefit from adding a 2nd server into our environment? If so - hub? Cas? which would be better to offload off the primary?
or is there a better way to handle this issue?

Hi,
According to your description, the issue happens on every morning. Thus, it’s mostly likely caused by that there are too many sessions bringing the performance issue.
To confirm it, we can use performance monitor to check the following counters when Outlook works slowly:
RPC request, RPC average latency and RPC operation/sec
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
If you have any question, please feel free to let me know.
thanks,
Angela Shi
TechNet Community Support

Exchange 2010 / Outlook 2010 /Outlook 2013 spam filtering

Hi,
We use Exchange 2010 Mailserver and MS Outlook 2010/2013 mail clients. I'm quite confused about configuring junk mail filtering, so can somebody give me few simple answers.
If i'm not wrong basically it goes like that:
Filtering can be made on server/mailbox level, when it can be configured using Exchange powershell. The other way is MS Outlook Junk filtering and it can be configured using GPO.
My first question is, are those two ways completely separated or not? I have found articles which are conflicting in my opinion. For example this speaks how to configure Outlook junk filtering using powershell which should not be possible. Or does Outlook
mean OWA in this example?
http://beccabits.com/2011/10/07/how-to-bulk-modify-safe-senders-list-in-outlook-with-exchange-management-shell/
Second question is if i configure MS Outlook Safe Senders list i can see changes using Exchange powershell which means that mailbox junk filtering can be configured through MS Outlook. Is this correct?
Third question concerns MS Outlook safe senders list which i try to load from txt-file using GPO. Problem is that it works only some users. Checked the situation using process monitor and looks like Outlook reads only junkmailimportlists reqkey and
not the other keys, for example junkmailsafesendersfile. Reqkeys have been loaded from GPO correct anyway. I have tried to fix this and sometimes the only way looks to be updating junkmail settings through OWA and sometimes update-safelist from powershell.
I have tried to update all users safelist using powershell but it doesn't work. How to fix this? We have thousands of users and fixing one by one is not the solution
Thanks in advance
Tried a little more now. Looks like only updating Junk mail list trough OWA helps the situation, when Outlook SafeSenders list do not update using GPO. After using OWA, Outlook GPO works.
Using OWA is not the solution as i said before but is it possible to do the same thing by for example adding some address to every users mailbox safe senders list using powershell? That updates users safelist like OWA do or am i wrong?
~ Jukka ~

Hi Jukka,
Based on my knowledge, Outlook Junk filter is only working on the Outlook client side.
The emails have passed the Edge/Hub server and delivered into MBX server, if the emails matched the Outlook Junk filter conditions, they moved into Junk E-mail Folder directly.
If we don't want the junk e-mails or spams delivered into our Exchange server, we can enable the Anti-Spam and Antivirus in Exchange 2010.
More details in the following articles:
Understanding Anti-Spam and Antivirus Functionality
http://technet.microsoft.com/en-us/library/aa997658(v=exchg.141).aspx
Overview of the Junk Email Filter
http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx
Change the level of protection in the Junk Email Filter
http://office.microsoft.com/en-us/outlook-help/change-the-level-of-protection-in-the-junk-email-filter-HP010356454.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

Exchange 2010 / outlook 2010 | can't drag messages to folders

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