Exchange 2010 / Outlook 2010 "client error in synchronization log"

Exchange
2010:
Error
in Synchronization Log
19:28:32 Error synchronizing
folder
19:28:32                               [8004010F-501-8004010F-0]
19:28:32                               The
client operation failed.
19:28:32                               Microsoft
Exchange Information Store
19:28:32                               For
more information on this failure, click the URL below:
19:28:32                               http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
Please
assist with this error. Is it serious? The URL provided does not offer nor reflect any worthwhile information. Thanks.

The error means that the client hasn’t located the resource it’s looking for
Does the error appear on all outlook clients?
Do you use organizational forms library? (KB
933358)
The error can be caused by incorrect permission on the “EFORMS REGISTRY”, so please run the cmdlet below to check the permission on
the Default group, the permission should be “Reviewer”
Get-PublicFolderClientPermission “\NON_IPM_SUBTREE\EFORMS REGISTRY”
Per my research, you can avoid this error by removing all the subfolders in the “EFORMS REGISTRY” folder, if you don’t use organizational
forms library. But, please use the Get-PublicFolderStatistics cmdlet to verify that no items under the “EFORMS REGISTRY” folder before. And, if the error still appears, please remove the OST file and then recreate the mail profile
Please run ExBPA against the exchange servers for health/permission check
Notes: If forms library replicas are added to Exchange 2010 servers, 80004005-501-4B9-560
will appear in the sync message, yet it can be safely ignored
Resources:
“The Organizational Forms Library has been deleted and re-created after the .ost file has synchronized the library” section
in You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has
been re-created or cannot be located
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact [email protected]

Similar Messages

Exchange 2010/Outlook 2010 Security Alert (...there is a problem with the site's security certificate.)

I've been looking to resolve this issue for a while now and was hoping someone could help me understand my options.
We have Exchange 2010 & Outlook 2010 in our environment. I've created a SSL cert for our ActiveSync from a reputable CA and unfortunately, as you may not be surprised, we are seeing an alert each time we open Outlook that states:
"Security Alert; Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
The name on the security certificate is invalid or does not match the name of the site."
Of course my internal server name does not match my external server name. So the SSL I had created for use with OWA and ActiveSync is rejected by my internal Outlook clients.
After doing some research I believe this is related to the Autodiscover service being configured with my internal server name and not my external name.
I've found some info about adding New-AutodiscoverVirtualDirectory and Set-ClientAccessServer commands and then found this article that might help. (Configure
Outlook Anywhere to Use Multiple SSL Certificates) but nothing is specific to my configuration and I'm concerned about what will happen to my existing configuration if this fails.
What happens when you run Set-ClientAccessServer? Does it retain and keep the old server config in place and add a new one or does it wipe it out? Will all of my devices need to be reconfigured?
Same with New-AutodiscoverVirtualDirectory. Does this simply add another virtual directory or is it going to overwrite my existing config?
Then there is the question of whether or not any of this will actually address my issue at all.
absolutezero273c

Sorry.
"[PS] C:\Windows\system32>Set-ClientAccessServer -Identity MailExt -AutoDiscoverServiceInternalUri "https://MailExt
.contoso.com/autodiscover/autodiscover.xml"
The operation couldn't be performed because object 'MailExt' couldn't be found on 'DomainController2.contoso.local'.
+ CategoryInfo : NotSpecified: (0:Int32) [Set-ClientAccessServer], ManagementObjectNotFoundException
+ FullyQualifiedErrorId : 4D980455,Microsoft.Exchange.Management.SystemConfigurationTasks.SetClientAccessServer"...is the error I get.
I've created the split zones and populated the Forward Lookup Zones as follows:
CONTOSO.COM
MailExt(CNAME)MailInt.contoso.local
_tcp _autodiscover(SRV)MailExt.contoso.com
CONTOSO.LOCAL
MailInt(A)192.168.1.10
MailExt(CNAME)MailInt.contoso.com
One thing I did notice is that there isn't a _tcp _autodiscover entry for MailInt in my Forward Lookup Zones. It was recommended that I make that entry for _tcp _autodiscover(SRV)MailExt.contoso.com in another post I read somewhere.
I believe what I am trying to do is create a new autodiscover object as is shown here:
I see there is a Get-ClientAccessServer & Set-ClientAccessServer command but I need to add a CAS. Does the Set-ClientAccessServer add or simply modify?
Or would that require the New-AutodiscoverVirtualDirectory command? I read
this page that discussed creating new virtual directories but that seemed a little risky without knowing all the ins and outs of how this service functions and to what degree this would affect the existing configuration.
I was able to use the Set-ClientAccessServer command and change the actual internal autodiscoverUri to https://MailExt.contoso.com/autodiscover/autodiscover.xml but the name still says MailInt and I continue to get the SSL cert warnings because it is looking
at MailInt.contoso.local.
absolutezero273c

Exchange 2010 & Outlook 2010 - Cached Mode "okay" work well for you?

Hi All,
On our Client Laptops/PCs we disabled cache mode a long time due to issues experienced with a combination Delegates and Cached Mode occasionally affecting Calendaring. We'd end up with vanishing appointments, etc.
What I'd like to know from you is if you've had a positive experience with Exchange 2010 & Outlook 2010 32bit. If you could impart any gotchas, etc. Our environment is fairly vanilla with a total of 1500 Users.
Thank you very much for your time,
Mr Mister

Hi,
I am using myself outlook 2007 over than WAN (VPN) connection with Exchange 2010 SP2 with about 3 GB mailbox and i personally have not faced any issues. Also, we have about 600 usres with more than 2 GB mailboxes using Outlook 2010 in online mode and
there are not many issues other than email with rich text format with screen shots attached in the mail body causing outlook hang. if we use the same email in html then no issues.
It all depends on the sizing of your CAS and mailbox servers and also on the NIC speed configured on the server. I personally feel that we should have NIC card set to 1GB on the servers also the backup and replication should be on seperate dedicated LAN.

Exchange 2013 - Outlook 2010 - 550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address

Hello,
I have issue when sending email to some addresses. Server respond with:
Remote Server returned '550 5.1.0 RESOLVER.ADR.InvalidInSmtp; encapsulated INVALID address inside an SMTP address (IMCEAINVALID-)'
My enviroment: Exchange 2013, Outlook 2010 - no cached mode. Issue happend with two email addresses but not always.
Any suggestion, how to resolve issue?
Thx.

Hi Tomas,
Does this issue occur in OWA? How is the impact, only one user or all users?
Please try to run Outlook under safe mode to avoid add-ins and AVs.
If there is any 3rd party add-ins, please try to disable them for testing.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Mavis Huang
TechNet Community Support

When linking the icloud 3.0 software to my 2010 outlook an unepexted error message pops up. Can anyone help?

When linking the icloud 3.0 software to my 2010 outlook an unepexted error message pops up. Can anyone help?

Not sure if you are trying to upgrade iCloud storage to make more room for the upgrade, but that won't help you. If you do not have enough room on your device for the upgrade, then you have to delete some things off of your device. You can also try to do the upgrade via iTunes on the computer you sync with. A direct upgrade does not require as much memory as a Wifi upgrade.
Upgrading iCloud storage only provides more storage for your backups and for your iCloud sync'd items like messages, contacts, etc.
Until the iCloud Drive is fully functional, iCloud will not help you to increase the memory capacity of your device.
And, right now, the iCloud servers may just be overloaded with activity.
Cheers,
GB

Exchange 2003 + Outlook 2010 hangs if deleted shared mailbox exists into profile

Environment - Exchange 2003 + Outlook 2010 published via Citrix
We recently did the cleanup of shared mailboxes which are no longer needed. However post our activity we found that many users are reporting that their Outlook is hanging for a long time during startup and it continues while working on outlook. Upon investigation
we found that their Outlook profile was having 1 or 2 shared mailboxes listed which were deleted from organization. As soon these shared mailboxes were removed from profile the Outlook started working fine.
Is this know issue of Outlook and if any hotfix available for same, I have already checked the 'download shared folder' option which isn't selected.
Absar

Hi,
Maybe the issue is related to the default behavior in Outlook.
How about try the following:
http://support.microsoft.com/kb/982697
Best regards,
Rex Zhang
TechNet Community Support

Hello! How can i setup and what to enable that my secretary has my shared calendar on her Iphone and that she can edit it? We are on Exchange 2010, Outlook 2010, Iphone 4s. Can it be done through some app? Thank you!

Hello! How can i setup and what to enable that my secretary has my shared calendar on her Iphone and that she can edit it? We are on Exchange 2010, Outlook 2010, Iphone 4s. Can it be done through some app? Thank you! I'm trying to avoid creating my exchange activesync account on her Iphone and then sync only my calendar.

Thank you for your time. I'm trying to avoid that because she can then simply turn on mail syncronization and then she could read my mail. Another reason is our password policy, that enforces changing our windows logon password every 90 days. Of course changing windows logon passwords demands changing exchange account logon info (password) on Iphone. I have read somwhere that there was an app but it was removed from app store. Any other suggestions would be appreciated.

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action. Error while connecting to exchange through Outlook 2010

Hi,
I have set up Exchange Server 2013 on Windows Server 2008 R2. Everything is working fine except I am unable to configure Exchange account in Outlook 2010 or any other version. It says
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Error screenshot is attached. Even, I am able to configure exchange active sync on my adroid and ipad which is working perfect. Please let me know if any body have any idea about it. Searched many blog and forum but still now solution till now.
Thanks in advance
Regards,
Manoj

Hi Manoj,
Can you ping your Exchange server? It would hlep us isolate the fault from network releated issue.
Is there a trusted certificate installed on Exchange 2013 server?
If you run the test of RPC over HTTP in
https://www.testexchangeconnectivity.com/, is there any error returned?
For more information, please refer to :
http://technet.microsoft.com/en-us/library/bb123741(v=exchg.150).aspx
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/1b4dc21c-c745-4699-8eee-423105608dcd/
Thanks.
Fiona Liao
TechNet Community Support

Exchange 2010, Outlook 2010, some clients receive "server unavailable" when logging into outlook

We have a single exchange 2010 server running hub, cas, and mailbox as a virtual machine in VM 5. Currently on version 14.3 build 123.4 running on Server 2008 R2. Clients connecting to this server are all running Outlook 2010 with a mix of OS between
xp and win 7. Domain controllers are all 2003 sp2. We have a multi-campus environment with most users accessing across a WAN connection (mpls and metro-e). Quota Limits of 1gig imposed on all mailboxes. We do still
have a Exchange 2003 server that we are completing the migration of users off of in our environment. But all mailboxes on exchange 2010 are accessed thru Outlook 2010. Migration from 2003 to 2010 happens only after Office 2010 is installed.
We are a little over 50% migrated - (~750 users, 1100 entities)
I have some 2010 clients complaining that they receive "the server is unavailable" when launching outlook for the first time in the morning. A second time it usually opens. This happens for remote WAN and local LAN users. Also,
during the day as outlook is open, when trying to open an email or navigate between folders in the inbox they will also have outlook stop responding as it tries to contact the server.
Monitoring the server - CPU averages 40-50% thru the day with spikes in the 75-100%. Usually the processes that spike are Store.exe or msftefd.exe.
I have verified that IPV6 is disabled on the exchange server - and it doesn't exist on the 2003 DC's. Searching for answers keeps turning up results for OOF or Outlook 2003 RPC. Neither are the case here.
Would we benefit from adding a 2nd server into our environment? If so - hub? Cas? which would be better to offload off the primary?
or is there a better way to handle this issue?

Hi,
According to your description, the issue happens on every morning. Thus, it’s mostly likely caused by that there are too many sessions bringing the performance issue.
To confirm it, we can use performance monitor to check the following counters when Outlook works slowly:
RPC request, RPC average latency and RPC operation/sec
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
If you have any question, please feel free to let me know.
thanks,
Angela Shi
TechNet Community Support

Exchange 2010, Outlook 2010, Outlook 2011 (Mac)

Hey Team
I am working on an issue with "Send on Behalf of", the permissions have been granted and it is working, however the user wants to be able to do the following: (And only the following)
1) Click on the Inbox of her manager (In outlook), She has full access permissions and send on behalf for his box.
2) Send a message, from his Inbox.
3) Have the message she just sent show up as "Sent on behalf of" - without having to select the from field.
As mentioned above she is able to do "Send on behalf of" if she selects new message, from field >> manager name, and then she can send her email that way.
I think this has something to do with delegation, she is using outlook 2010.
Any ideas?
Robert
Robert

Hi,
Please assign the delegate with both Full access permission and Send on behalf permission to have a try.
Full access permission
=======================
1. Open Exchange Management Console.
2. Expand Recipient Configuration > Mailbox.
3. Right-click "manager mailbox" > Manage Full Access Permission.
4. Add the delegate in the list and finish it.
Send on behalf permission
=======================
1. Open Exchange Management Console.
2. Expand Recipient Configuration > Mailbox.
3. Right-click "manager mailbox" > Properties > Mail Flow Settings > Delivery Options > Properties.
4. List the user under Send on behalf tab, then click OK > Apply > OK.
Finally, add the manager’s mailbox in delegate’s Outlook client.
Best Regards,
Winnie Liang
TechNet Community Support

Windows XP Machines Always Prompt for Credentials (Exchange 2013, Outlook 2010)

I am running Exchange 2013 on Server 2012 Datacenter (VM). Windows 7 clients with Outlook 2010 work fine. Windows XP clients with Outlook 2010 prompt for credentials (user name and password) each time Outlook is started, and checking the "Remember
my password" box does not prevent this from happening the next time. The "Always prompt for logon credentials" checkbox on the "Security" tab of the "More Settings" section of the Exchange account is not checked. I have found a myriad of posts
with similar issues, but they all seem to have to do with SBS/Exchange 2007, and I haven't come across something that works as a solution for me. One suggested certificate issues, and I was having certificate security warnings, but I got that resolved.
I am hopefuly that the fact that this only happens on Windows XP will be telling.

Proxy settings:
auth_param ntlm program /usr/bin/ntlm_auth --helper-protocol=squid-2.5-ntlmssp
auth_param ntlm children 50
auth_param ntlm keep_alive on
auth_param basic program /usr/lib/squid3/squid_ldap_auth -R \
-b "DC=domain,DC=local" \
-D "CN=Squid Proxy,OU=TI,OU=Domain,DC=domain,DC=local" \
-W passldap \
-f "sAMAccountName=%s" \
-h domain.local
auth_param basic children 20
auth_param basic realm Domain Internet Proxy
auth_param basic credentialsttl 8 hours
external_acl_type ADS children=50 ipv4 ttl=60 %LOGIN /usr/lib/squid3/squid_ldap_group -S -K -b "DC=domain,DC=local" -f "(&(objectclass=person)(sAMAccountName=%v)(memberof =CN=%a,OU=Domain,DC=domain,DC=local))" -D "CN=Squid Proxy,OU=TI,OU=Domain,DC=domain,DC=local" -s sub -W ldappass domain.local
tks.

Out of Office replies not working for external emails - Exchange 2010, Outlook 2010

Hello.
We have two Exchange 2010 mailbox servers and a third for client access. There are two mailbox databases replicated to both servers as a DAG. There is also one 2003 legacy server that is awaiting decommissioning that is basically just heating the server
room - all the mailboxes have been migrated.
We have recently noticed that out of office replies are no longer working for external recipients, but are being sent for internal users.
I have checked under "Organisation configuration" - "hub transport" - "Remote domains" and made sure that is set to "Allow external out-of-office messages and legacy out-of-office messages"
Looking at the message tracking logs it appears that the out of office reply isn't generated for external users - we do have an external mail filter that inbound and outbound messages are relayed through but that isn't blocking anything.
This was working until recently, and I can't see any errors in the logs that look related. All three servers have been rebooted just in case.
Any suggestions where to look next?

Hello,
You can capture a trace log to diagnostic
the OOF issue:
a. Start ExTRA by clicking Run on the Start menu and then entering the following command-line:
Extra.exe
b. On the “Welcome to the Exchange Troubleshooting Assistant” page click Select a task.
c. On the “Troubleshooting Task Selection Screen” page click Trace Control.
d. Click OK to the following prompt alerting you about possible performance problems running a trace:
This server does not have the module needed for interpreting traces.
Proceed only if this is being done under the direct supervision of a qualified Exchange support engineer.
e. On the “Configure Trace File” page configure the following options:
f. After configuring the options in step e, click Set manual trace tags.
g. On the “Set Trace Tags Manually” page configure the following settings:
Check the following trace tags: InfoWorker.Assistants.OOF, all.
Note: Please expand all filter options, make sure that we did not check any filter options here. And run the trace again.
h. Click Start Tracing at the bottom of the page.
i. Please reproduce this issue for 3-5 times. After reproduced this issue, stop the tracing and collect the ExchangeDebugTraces.etl
Thanks,
Simon

Exchange 2010 / Outlook 2010 /Outlook 2013 spam filtering

Hi,
We use Exchange 2010 Mailserver and MS Outlook 2010/2013 mail clients. I'm quite confused about configuring junk mail filtering, so can somebody give me few simple answers.
If i'm not wrong basically it goes like that:
Filtering can be made on server/mailbox level, when it can be configured using Exchange powershell. The other way is MS Outlook Junk filtering and it can be configured using GPO.
My first question is, are those two ways completely separated or not? I have found articles which are conflicting in my opinion. For example this speaks how to configure Outlook junk filtering using powershell which should not be possible. Or does Outlook
mean OWA in this example?
http://beccabits.com/2011/10/07/how-to-bulk-modify-safe-senders-list-in-outlook-with-exchange-management-shell/
Second question is if i configure MS Outlook Safe Senders list i can see changes using Exchange powershell which means that mailbox junk filtering can be configured through MS Outlook. Is this correct?
Third question concerns MS Outlook safe senders list which i try to load from txt-file using GPO. Problem is that it works only some users. Checked the situation using process monitor and looks like Outlook reads only junkmailimportlists reqkey and
not the other keys, for example junkmailsafesendersfile. Reqkeys have been loaded from GPO correct anyway. I have tried to fix this and sometimes the only way looks to be updating junkmail settings through OWA and sometimes update-safelist from powershell.
I have tried to update all users safelist using powershell but it doesn't work. How to fix this? We have thousands of users and fixing one by one is not the solution
Thanks in advance
Tried a little more now. Looks like only updating Junk mail list trough OWA helps the situation, when Outlook SafeSenders list do not update using GPO. After using OWA, Outlook GPO works.
Using OWA is not the solution as i said before but is it possible to do the same thing by for example adding some address to every users mailbox safe senders list using powershell? That updates users safelist like OWA do or am i wrong?
~ Jukka ~

Hi Jukka,
Based on my knowledge, Outlook Junk filter is only working on the Outlook client side.
The emails have passed the Edge/Hub server and delivered into MBX server, if the emails matched the Outlook Junk filter conditions, they moved into Junk E-mail Folder directly.
If we don't want the junk e-mails or spams delivered into our Exchange server, we can enable the Anti-Spam and Antivirus in Exchange 2010.
More details in the following articles:
Understanding Anti-Spam and Antivirus Functionality
http://technet.microsoft.com/en-us/library/aa997658(v=exchg.141).aspx
Overview of the Junk Email Filter
http://office.microsoft.com/en-us/outlook-help/overview-of-the-junk-email-filter-HP010355048.aspx
Change the level of protection in the Junk Email Filter
http://office.microsoft.com/en-us/outlook-help/change-the-level-of-protection-in-the-junk-email-filter-HP010356454.aspx
Thanks
Mavis
Mavis Huang
TechNet Community Support

Exchange 2003 / Outlook 2010 autodiscover

Exchange 2003 as part of 2003 SBS
Outlook 2010
After changing the default e-mail domain from one domain to another (e-mail for both domains hosted on our in-house Exchange 2003 server), already-configured Outlook 2010 Exchange clients are now popping up this message at startup and periodically during
the day:
Allow this website to configure [UserName]@[MyDomain].com server settings?
https://autodiscover.bluehost.com/autodiscover/autodiscover.xml.
The username with the message is [email protected] The user was originally configured as
[email protected] Both are still hosted on our in-house Exchange server. The users can still use their mailboxes, but this message keeps popping up.
None of the auto-discovery registry entries refers to BlueHost, and there is no auto-discover record on my local DNS server. Bluehost just happens to be where our internet domain is hosting, although we have MX records redirecting e-mail to McAfee's anti-spam
service that then forwards them into our in-house Exchange server. That is, BlueHost has nothing to do with our Exchange clients.
The user checks the box to quit notifying, then clicks Cancel, and things just repeat. Clicking OK just adds the BlueHost address to the list of redirect servers in HKCU\oftware\Microsoft\Office\14.0\Outlook\AutoDiscover\RedirectServers. That, of course,
does no good because BlueHost has nothing to do with our e-mail past providing the MX records.

Hi,
It's a bit weird, based on my knowledge there is no AutoDiscover feature in Exchange 2003 - It started with Exchange 2007. The provided information all implies it's related to AutoDiscover, could you please confirm this first?
Also, I think this issue is more on Exchange side, if so, it's better to post the question in Exchange Server forum to get more dedicated support:
https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Exchange 2013 + Outlook 2010, Security Alert

A small customer has Outlook 2010 connecting to Exchange Server 2013 on a Windows 2008
R2 server at a remote site. Recently, the users began receiving a security
alert ("The identity of this web site or the integrity of this connection
cannot be verified", "The name on the security certificate is invalid
or does not match the name of the site"). This occurs every time a user
opens Outlook, and when they click on "Yes" they are able to use
Outlook normally. <o:p></o:p>
This problem began not long after 1) the wildcard ssl certificate was renewed and 2)
Exchange 2013 was updated to the most recent SP and CU. It is noteworthy that
the PCs being used are not members of the domain. The users also receive this
error if they use Outlook to connect from their home PCs. <o:p></o:p>
The Exchange server passes connectivity and autodiscover tests. I have checked all the URLs
in Exchange Server. I have tried changing authentication, re-enabling the the
*.domain.ca certificate, I have not been able to reproduce the error on my own
laptop from the customer's site. <o:p></o:p>
This problem is not critical, but it is annoying for the users, and I have tried
just about everything I can find on the Internet to resolve it. <o:p></o:p>
Any suggestions? <o:p></o:p>

Hi,
Please run the following command to set the CertPrincipalName parameter which specifies the Secure Sockets Layer (SSL) certificate principal name required for connecting to Exchange from an external location to have a try:
Set-OutlookProvider EXPR -CertPrincipalName msstd:*.domain.ca
If the issue persists, please follow the steps below to check Exchange services for the problematic users :
Open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar -
Test Email AutoConfiguration. Put your email address - uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service.
Please collect the information in the Log tab and Results tab.
Regards,
Winnie Liang
TechNet Community Support

Exchange 2010 / Outlook 2010 "client error in synchronization log"

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