Exchange 2010 Outlook search can not find messages older than 1 year

Hello,
I have an exchange 2010 sp2 server. One of my users complains that Outlook search can not find any message older than 1 year. He have all his 5 year mails in the mailbox, but looks like search engine cant recognise them :(
Any thoughts? thanks in advance.

Hi,
Please verify that indexing is complete in Outlook:
1. In Outlook, click in the Search box.
2. Click the Search tab, click Search Tools, and then click Indexing Status.
3. When the Indexing Status dialog appears, you should see the following:
Outlook has finished indexing all of your items.
0 items remaining to be indexed.
Besides, please use the Search-Mailbox cmdlet to check if you can get messages older than one year in this user mailbox.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

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Exchange 2010 Outlook search can not find messages older than 1 year

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