Exchange 2010: OWA Options menu

Hi all,
I am having a problem with OWA on a customer's Exchange 2010 server.  With any account, including the Administrator account, when you click on "Options" after logging in, you get:
"Sorry Access denied
You don't have permission to open this page.  If you're a new user or were recently assigned credentials, please wait 15 minutes and try again.  If the problem persists, contact your administrator."
Screen shot of this here:
http://i51.tinypic.com/v6mc1c.jpg
URL points to this folder:
/ecp/?rfr=owa
I'm thinking this has something to do with IIS.  Can someone point me in the right direction?
Thanks in advance :) .

Hi,
Please try to check the RoleAssignmentPolicy attribute for the users and see if the “Default Role Assignment Policy” is assigned to the users by
running the following command:
Get-Mailbox “user” | Select-Object RoleAssignmentPolicy
If no, please run the below mentioned commang to assign the default role assignment policy:
Get-Mailbox “user”| Set-Mailbox –RoleAssignmentPolicy “Default Role Assignment Policy”
Hope it helps.
Best regards,
Serena
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Thanks for this solution. I had the same problem!

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