Exchange 2010 sp2 OWA

Question

Hi guys,
We have a specific user that cant use OWA nor outlook.
When the user tries to access Exchange 2010 OWA, it says that his account is disabled which isnt the case. I'v check in ad and his account is not disabled.
Here is the error:
 Your account has been disabled.
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Request
Url: http://exchange.domain.com:80/owa/
User host address: 10.2.7.83
User: Francois Carstens
EX Address: /o=domain/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=francois carstens
SMTP Address: [email protected]
OWA version: 14.2.247.5
Exception
Exception type: Microsoft.Exchange.Data.Storage.AccountDisabledException
Exception message: Cannot open mailbox /o=domain/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=francois carstens.
Call stack
Microsoft.Exchange.Data.Storage.MailboxSession.ForceOpen(MapiStore linkedStore)
Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(MapiStore linkedStore, LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, GenericIdentity auxiliaryIdentity)
Microsoft.Exchange.Data.Storage.MailboxSession.<>c__DisplayClass12.b__10(MailboxSession mailboxSession)
Microsoft.Exchange.Data.Storage.MailboxSession.InternalCreateMailboxSession(LogonType logonType, ExchangePrincipal owner, CultureInfo cultureInfo, String clientInfoString, IAccountingObject budget, Action`1 initializeMailboxSession, InitializeMailboxSessionFailure
initializeMailboxSessionFailure)
Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString, PropertyDefinition[]
mailboxProperties, IList`1 foldersToInit, GenericIdentity auxiliaryIdentity, IAccountingObject budget)
Microsoft.Exchange.Data.Storage.MailboxSession.ConfigurableOpen(ExchangePrincipal mailbox, MailboxAccessInfo accessInfo, CultureInfo cultureInfo, String clientInfoString, LogonType logonType, PropertyDefinition[] mailboxProperties, InitializationFlags initFlags,
IList`1 foldersToInit, IAccountingObject budget)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString, Boolean wantCachedConnection)
Microsoft.Exchange.Data.Storage.MailboxSession.Open(ExchangePrincipal mailboxOwner, WindowsPrincipal authenticatedUser, CultureInfo cultureInfo, String clientInfoString)
Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.CreateMailboxSession(ExchangePrincipal exchangePrincipal, CultureInfo cultureInfo, HttpRequest clientRequest)
Microsoft.Exchange.Clients.Owa.Core.UserContext.CreateMailboxSession(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.UserContext.Load(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.CreateUserContext(OwaContext owaContext, UserContextKey userContextKey, UserContext& userContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.AcquireAndPreprocessUserContext(OwaContext owaContext, HttpRequest request)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.OwaRequestEventInspector.OnPostAuthorizeRequest(Object sender, EventArgs e)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionMailboxDisabled
Exception message: MapiExceptionMailboxDisabled: Unable to open message store. (hr=0x80004005, ec=2412) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=422] Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=232][latency=15]
Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropLogon [254] Lid: 17082 ROP Error: 0x96C Lid: 26937 Lid: 21921 StoreEc: 0x96C Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropLogon [254] Lid: 1219 StoreEc:
0x80070005 Lid: 3225 StoreEc: 0x8004010F Lid: 51399 Lid: 2567 StoreEc: 0x96C Lid: 19452 Lid: 2199 StoreEc: 0x96C Lid: 56415 Lid: 48223 StoreEc: 0x96C Lid: 17097 StoreEc: 0x96C Lid: 8620 StoreEc: 0x96C Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid:
21817 ROP Failure: 0x96C Lid: 26297 Lid: 16585 StoreEc: 0x96C Lid: 32441 Lid: 1706 StoreEc: 0x96C Lid: 24761 Lid: 20665 StoreEc: 0x96C Lid: 25785 Lid: 29881 StoreEc: 0x96C
Call stack
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
Microsoft.Mapi.ExRpcConnection.OpenMsgStore(OpenStoreFlag storeFlags, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, MapiStore msgStorePrivate, String& correctServerDn, ClientIdentityInfo clientIdentityAs, String userDnAs, String applicationId, CultureInfo
cultureInfo)
Microsoft.Mapi.MapiStore.OpenMapiStore(String serverDn, String userDn, String mailboxDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, String httpProxyServerName, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo
cultureInfo, Boolean wantRedirect, String& correctServerDN, ClientIdentityInfo clientIdentity, String applicationId, Client xropClient, Boolean wantWebServices, Byte[] clientSessionInfo, TimeSpan connectionTimeout)
Microsoft.Mapi.MapiStore.OpenMailbox(String serverDn, String userDn, String mailboxDn, String userName, String domainName, String password, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, WindowsIdentity windowsIdentity, String
applicationId)
Microsoft.Exchange.Data.Storage.MailboxSession.ForceOpen(MapiStore linkedStore)

Answer 1

Hi Sembee,
We did this already.
We got it working now after doing above but with the shell.
First we confirmed if the mailbox is disabled with the following command: Get-MailboxStatistics -Database MBD01 | Where { $_.DisconnectReason -eq "Disabled" } | Format-List LegacyDN, DisplayName, MailboxGUID, DisconnectReason
It did show as disabled but when we try to enable it we got the following: This task does not support recipients of this type.
So we disabled the mailbox in the shell, enable it again and it was fine.
Get-MailboxStatistics -Database MBD01 | Where { $_.DisconnectReason -eq "Disabled" } | Format-List LegacyDN, DisplayName, MailboxGUID, DisconnectReason helped us, cause in the EMC exchange showed the user as enabled.
Thanks