Exchange 2010 SP3 install failure

While attempting to update my first CAS to SP3 from SP2 I am getting the following error.
The install appears to be looking for a RBAC security group called "Help Desk".  To my knowledge, such a group never existed on our domain.  Is there a way to create this group with the correct GUID so that the install will work? 
Is there another method to repair this group?
Summary: 14 item(s). 0 succeeded, 1 failed.
Elapsed time: 00:00:45
Organization Preparation
Failed
Error:
The following error was generated when "$error.Clear();
 initialize-ExchangeUniversalGroups -DomainController $RoleDomainController -ActiveDirectorySplitPermissions $RoleActiveDirectorySplitPermissions
" was run: "The well-known object entry B:32:B3DDC6BE2A3BE84B97EB2DCE9477E389:CN=Help Desk\0ADEL:baf7b856-5913-4db8-8f8d-8e54085921b5,CN=Deleted Objects,DC=DOMAIN,DC=local on the otherWellKnownObjects attribute in the container object CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=local points to an invalid DN or a deleted object.  Remove the entry, and then rerun the task.".
The well-known object entry B:32:B3DDC6BE2A3BE84B97EB2DCE9477E389:CN=Help Desk\0ADEL:baf7b856-5913-4db8-8f8d-8e54085921b5,CN=Deleted Objects,DC=DOMAIN,DC=local on the otherWellKnownObjects attribute in the container object CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DOMAIN,DC=local
points to an invalid DN or a deleted object.  Remove the entry, and then rerun the task.
Click here for help...
http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.3.123.3&e=ms.exch.err.Ex88D115&l=0&cl=cp
Elapsed Time: 00:00:45
Preparing Setup
Cancelled
Stopping Services
Cancelled
Languages
Cancelled
Remove Exchange Files
Cancelled
Preparing Files
Cancelled
Copy Exchange Files
Cancelled
Language Files
Cancelled
Restoring services
Cancelled
Languages
Cancelled
Hub Transport Role
Cancelled
Client Access Role
Cancelled
Management Tools
Cancelled
Finalizing Setup
Cancelled

Help Desk is a universal Microsoft Exchange Security Group created when you run Setup.com /PrepareAD:
If it was deleted you need to restore it.
Do you have AD recycle bin? maybe you can restore it from there. otherwise a restore of that group will be needed:
http://technet.microsoft.com/en-us/library/dd379509(v=ws.10)
There is another way of deleting all Exchange Security Group and recreate them, but I'm not sure its supported method (if you choose - do it on your own risk):
http://careexchange.in/how-to-recreate-corrupted-microsoft-security-groups-in-exchange-2010/
http://www.itguydiaries.net/2012/07/omg-exchange-security-groups-were.html
Please take a moment to Vote as Helpful and/or Mark as Answer where applicable. Thanks.

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    I even tried to setup Internal URL for Exchange 2010 to bi set to »null ,Saem error
    Exchange server 2013 Sp1 is installed on Windows server 2012 R2.

    Assumption  is correct. I have even  enable verbose logging, and i can see MSExchange Front End HTTP Proxy , that successfully connect to Exchange 2010 server.
    But remember Exchange 2013 is fresh installation on  Windows server 2012 R2.
    IIS LOG
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=391fd8b3-2b98-494a-8812-d38feda2e5a0&cafeReqId=391fd8b3-2b98-494a-8812-d38feda2e5a0;
    443 companyNT\SM_9c071c4922fd420fb fe80::99d1:f542:a4d3:b469%12 MSRPC - 200 0 0 5484
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=27cfafa2-8224-4563-918b-0b228c6ee8d4&cafeReqId=27cfafa2-8224-4563-918b-0b228c6ee8d4;
    443 - fe80::99d1:f542:a4d3:b469%12 MSRPC - 401 1 2148074254 0
    2014-03-04 08:52:53 fe80::99d1:f542:a4d3:b469%12 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6001&CorrelationID=<empty>;&RequestId=6d930bcd-7bbc-415a-a25a-8d6488e91401&cafeReqId=6d930bcd-7bbc-415a-a25a-8d6488e91401;
    443 - fe80::99d1:f542:a4d3:b469%12 MSRPC - 401 1 2148074254 15
    2014-03-04 08:52:55 10.1.0.36 GET /owa/ &CorrelationID=<empty>;&cafeReqId=551cfdd9-18ac-42d8-aea3-cbb546c9d9fb; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C) https://OWA.company.com/
    302 0 0 9937
    2014-03-04 08:52:56 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fOWA.company.com%2fowa%2f&reason=0&CorrelationID=<empty>;&cafeReqId=c1b97df9-ec56-4906-b2f5-965551b720ae; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C)
    https://OWA.company.com/ 200 0 0 1015
    2014-03-04 08:52:56 10.1.0.36 GET /owa/auth/logon.aspx replaceCurrent=1&url=https%3a%2f%2fOWA.company.com%2fowa%2f&CorrelationID=<empty>;&cafeReqId=b92ca682-04f4-4d4f-931e-9a95680ab9ea; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C)
    - 200 0 0 671
    2014-03-04 08:52:58 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=093bd01a-de59-4519-80f6-067484122091; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING) - 302 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fEXCH2013%2fecp%2f&reason=0&CorrelationID=<empty>;&cafeReqId=c2f7565d-ee6a-48f8-8d86-16d5d3ca65c1; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=ba633030-2376-4bad-a32f-8f160bd87bd4; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING) - 302 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx url=https%3a%2f%2fEXCH2013%2fecp%2f&reason=0&CorrelationID=<empty>;&cafeReqId=5e94172c-d97c-46a9-a602-6030d6f7da2c; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/logon.aspx replaceCurrent=1&url=https%3a%2f%2fEXCH2013%2fecp%2f&CorrelationID=<empty>;&cafeReqId=9ba2caf3-2a03-44a2-8477-2724689e139c; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 46
    2014-03-04 08:52:58 10.1.0.36 GET /owa/auth/15.0.847/scripts/premium/flogon.js &CorrelationID=<empty>;&cafeReqId=62bb4655-3bfa-4e07-aa62-27c93e7e8b4d; 443 - 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 0
    2014-03-04 08:52:59 10.1.0.36 POST /owa/auth.owa &CorrelationID=<empty>;&cafeReqId=9d52ec1a-2ee1-4954-85e6-89e7e5df407a; 443 [email protected] 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 302 0 0 812
    2014-03-04 08:52:59 ::1 GET /OWA/Calendar/[email protected]/calendar/calendar.html &CorrelationID=<empty>;&cafeReqId=4ea66475-9a47-41a4-81cb-6b569715d0d6; 443 - ::1 AMProbe/Local/ClientAccess - 200 0 0 8859
    2014-03-04 08:53:01 10.1.0.36 POST /owa/auth.owa &CorrelationID=<empty>;&cafeReqId=b3db7480-2192-436c-b01d-29d0e528cfec; 443 UseronEX2010 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.3;+WOW64;+Trident/7.0;+.NET4.0E;+.NET4.0C) https://OWA.company.com/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2fOWA.company.com%2fowa%2f
    500 0 0 187
    2014-03-04 08:53:04 127.0.0.1 GET /Microsoft-Server-ActiveSync/default.eas &CorrelationID=<empty>;&cafeReqId=2e2a655b-00b9-42ae-8789-1e452e6579c3; 443 [email protected] 127.0.0.1 AMProbe/Local/ClientAccess
    - 200 0 0 8265
    2014-03-04 08:53:14 10.1.0.36 GET /ecp/ &CorrelationID=<empty>;&cafeReqId=8741886f-b9b1-46f9-8c15-baf35809a12c; 443 [email protected] 10.1.0.36 Mozilla/4.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+MSEXCHMON;+ACTIVEMONITORING)
    - 200 0 0 15265
    2014-03-04 08:53:14 127.0.0.1 GET /OWA/auth.owa &CorrelationID=<empty>;&cafeReqId=8ad938fb-f2c3-42bf-8718-da62b122422c; 443 - 127.0.0.1 AMProbe/Local/ClientAccess - 302 0 0 15
    HTTPERR  LOG :
    2014-03-04 08:51:48 10.1.0.36 13937 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:51:48 fe80::99d1:f542:a4d3:b469%12 13872 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:52:25 10.1.0.36 13937 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:52:25 fe80::99d1:f542:a4d3:b469%12 13872 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:52:30 127.0.0.1 14122 127.0.0.1 443 HTTP/1.1 GET /RPC/[email protected] 404 - NotFound -
    2014-03-04 08:52:30 ::1%0 14121 ::1%0 443 HTTP/1.1 GET /ecp/ReportingWebService/ 404 - NotFound -
    2014-03-04 08:54:42 ::1%0 14117 ::1%0 444 - - - - - Timer_ConnectionIdle -
    2014-03-04 08:54:48 10.1.0.36 14211 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:54:48 fe80::99d1:f542:a4d3:b469%12 14285 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 BadRequest MSExchangeRpcProxyAppPool
    2014-03-04 08:55:35 10.1.0.36 14211 10.1.0.36 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    2014-03-04 08:55:35 fe80::99d1:f542:a4d3:b469%12 14285 fe80::99d1:f542:a4d3:b469%12 444 HTTP/1.1 RPC_IN_DATA /rpc/rpcproxy.dll?EXCH2013.companyNT.local:6001 400 2 Connection_Dropped MSExchangeRpcProxyAppPool
    Trace login, ok it is xml,  so print is..
    -Request Summary  
    Site

    Process
    8232 
    Failure Reason
    STATUS_CODE 
    Trigger Status
    500 
    Final Status
    500 
    Time Taken
    500 msec 
    Url
    http://EXCH2013.companyNT.local:80/powershell?clientApplication=ActiveMonitor;PSVersion=4.0&sessionID=Version_15.0_(Build_846.0)=rJqNiZqNgZuQkpqT0pqH0ZuQkpqTkYvRk5CcnpOBzsbLzsbGyczJyIHPzNDPy9DNz87L38/Gxc/KxcrJ 
    App Pool
    MSExchangePowerShellFrontEndAppPool 
    Authentication
    Kerberos 
    User from token
    companyNT\SM_9c071c4922fd420fb 
    Activity ID
    {8000134C-0001-E300-B63F-84710C7967BB} 
    -Errors & Warnings  
    No.↓ 
    Severity  
    Event  
    Module Name  
    157. view trace 
    Warning 
    -MODULE_SET_RESPONSE_ERROR_STATUS 
    ModuleName
    ManagedPipelineHandler 
    Notification
    EXECUTE_REQUEST_HANDLER 
    HttpStatus
    500 
    HttpReason
    Request Failed 
    HttpSubStatus

    ErrorCode
    The operation completed successfully.
     (0x0) 
    ConfigExceptionInfo
     ManagedPipelineHandler 
     See all events for the request 

  • [SOLVED] Can't add a node to the cluster with error (Exchange 2010 SP3 DAG Windows Server 2012)

    Hi there!
    I have a problem which makes me very angry already :)
    I have two servers Exchange 2010 SP3 with MB role started on Windows Server 2012. I decided to create a DAG.
    I have created the prestaged AD object for the cluster called msc-co-exc-01c, assigned necessary permissions and disabled it. Allowed through the Windows Firewall traffic between nodes and prepared the File Share Witness server.
    Then I have tried to add nodes. The first node has been added successfully, but the second node doesn't want to be added :). Now I can add only one node to the DAG. I tried to add different servers first, but only the first one was added.
    LOGS on the second nodes: 
    Application Log
    "Failed to initialize cluster with error 0x80004005." (MSExchangeIS)
    Failover Clustering Diagnostic Log
    "[VER] Could not read version data from database for node msc-co-exc-04v (id 1)."
    CMDLET Error:
    Summary: 1 item(s). 0 succeeded, 1 failed.
    Elapsed time: 00:06:21
    MSC-CO-EXC-02V
    Failed
    Error:
    A database availability group administrative operation failed. Error: The operation failed. CreateCluster errors may result from incorrectly configured static addresses. Error: An error occurred while attempting a cluster operation. Error: Cluster API '"AddClusterNode()
    (MaxPercentage=100) failed with 0x5b4. Error: This operation returned because the timeout period expired"' failed. [Server: msc-co-exc-04v.int.krls.ru]
    An Active Manager operation failed. Error An error occurred while attempting a cluster operation. Error: Cluster API '"AddClusterNode() (MaxPercentage=100) failed with 0x5b4. Error: This operation returned because the timeout period expired"' failed..
    This operation returned because the timeout period expired
    Click here for help... http://technet.microsoft.com/en-US/library/ms.exch.err.default(EXCHG.141).aspx?v=14.3.174.1&t=exchgf1&e=ms.exch.err.ExC9C315
    Warning:
    Network name 'msc-co-exc-01c' is not online. Please check that the IP address configuration for the database availability group is correct.
    Warning:
    The operation wasn't successful because an error was encountered. You may find more details in log file "C:\ExchangeSetupLogs\DagTasks\dagtask_2014-11-17_13-54-56.543_add-databaseavailabiltygroupserver.log".
    Exchange Management Shell command attempted:
    Add-DatabaseAvailabilityGroupServer -MailboxServer 'MSC-CO-EXC-02V' -Identity 'msc-co-exc-01c'
    Elapsed Time: 00:06:21
    UPD:
    when Exchange servers ran on the same Hyper-V node, the DAG is working well, but if I move one of VM to another node, It stops working.
    I have installed Wireshark and captured trafic of cluster interface. When DAG members on the same HV-node, there is inbound and outbound traffic on the cluster interface, but if I move one of DAG member to another node, in Wireshark I see only outbound traffic
    on both nodes.
    It's confused me, because there is normal connectivity between these DAG members through the main interface.
    Please, help me if you can.

    Hi, Jared! Thank you for the reply.
    Of course I did it already :) I have new info:
    when Exchange servers ran on the same Hyper-V node, the DAG is working well, but if I move one of VM to another node, It stops working.
    I have installed Wireshark and captured trafic of cluster interface. When DAG members on the same HV-node, there is inbound and outbound traffic on the cluster interface, but if I move one of DAG member to another node, in Wireshark I see only outbound traffic
    on both nodes.
    It's confused me, because there is normal connectivity between these DAG members through the main interface.

  • Exchange 2010 SP3 - Can DAG member be on OS 2012 R2 STD?

    Hi guys.
    We have Exchange 2010 SP3 on 2008 r2 enterprise.
    now we are thinking about having DAG. I know that recommendations is to have the same OS on 2nd Exchange server but still is it possible to make DAG between: Exchange 2010 SP3 on 2008 r2 enterprise and on other side Exchange 2010 SP3 on 2012 R2 STD?
    with best regards,
    bostjanc

    Hi guys.
    We have Exchange 2010 SP3 on 2008 r2 enterprise.
    now we are thinking about having DAG. I know that recommendations is to have the same OS on 2nd Exchange server but still is it possible to make DAG between: Exchange 2010 SP3 on 2008 r2 enterprise and on other side Exchange 2010 SP3 on 2012 R2 STD?
    with best regards,
    bostjanc
    No. It wont let you do that. 
    http://technet.microsoft.com/en-us/library/dd638104(v=exchg.141).aspx
    DAGs are available in both Exchange 2010 Standard Edition and Exchange 2010 Enterprise Edition. In addition, a DAG can contain a mix of servers running Exchange 2010 Standard Edition and Exchange 2010 Enterprise Edition.
    Each member of the DAG must also be running the same operating system. Exchange 2010 is supported on both the Windows Server 2008 and Windows Server 2008 R2 operating systems. All members of a DAG must run either Windows Server 2008 or Windows Server 2008
    R2. They can't contain a combination of both Windows Server 2008 and Windows Server 2008 R2.
    In addition to meeting the prerequisites for installing Exchange 2010, there are operating system requirements that must be met. DAGs use Windows Failover Clustering technology, and as a result, they require the Enterprise version of Windows.
    Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

  • SME 7.1 not working with Exchange 2010 SP3 UR8v2 and OnTap 8.2.3 7mode

    Followed IMT and installed software that NetApp said would work.Ontap 8.2.3 7-modevmWare 5.0 SP3Microsoft Windows Server 2008 R2 SP1Exchange 2010 SP3 UR8v2NetApp Host Tools 6.0.2SnapDrive 7.1.1SME 7.1 Everything connects fine.  SnapDrive sees my drives.  SME connects to Exchange Server.  However in the process of configuring SME, I get the following error.  I have followed knowledge base article and increased the timeout of DFM connection in registry, but that has not solved the problem.  Has anyone run into this before?  SME 6.1 works fine, but is not compatible with SnapDrive 7.1.1 (causes verifications to fail because server can't mount clone) and lower SnapDrive versions are not compatible with Ontap 8.2.3.  I am in a real bind here. Thanks in advance. 

    the following configuration for SME 7.1 is no longer supported: Windows Server 2008 R2Exchange 2010 SP3 RU1 – RU5WMF/PowerShell 3.0SME 7.1 The supported configuration will now be: Windows Server 2008 R2Exchange 2010 SP3 RU5WMF/PowerShell 4.0SME 7.1 this is because Microsoft does not support WMF 3.0 on Server 2008 R2 running Exchange 2010 SP3, with any RU version.SME 7.1 requires a minimum of PowerShell 3.0 (part of WMF 3.0) in order to run. Feel free to review the Exchange Server Supportability Matrix located here: https://technet.microsoft.com/en-us/library/ff728623%28v=exchg.150%29.aspx. All existing documentation (ISG, Admin Guide, IMT) will be updated shortly to reflect this change in requirements. hope that helps,Domenico.

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