Exchange 2010 SP3 Installation Failed

Question

I have Exchange 2010 SP2 RU8. We tried to install SP3 but continue to get a failure.
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you
have the correct upgrade.
Error code: 1642
Here is the MSI log:
=== Verbose logging started: 5/30/2014  17:44:11  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (F4:C8) [17:44:11:684]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (F4:C8) [17:44:11:684]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (F4:CC) [17:44:11:699]: Resetting cached policy values
MSI (c) (F4:CC) [17:44:11:699]: Machine policy value 'Debug' is 0
MSI (c) (F4:CC) [17:44:11:699]: ******* RunEngine:
           ******* Product: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (F4:CC) [17:44:11:699]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (F4:CC) [17:44:11:699]: Cloaking enabled.
MSI (c) (F4:CC) [17:44:11:699]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:CC) [17:44:11:699]: End dialog not enabled
MSI (c) (F4:CC) [17:44:11:699]: Original package ==> C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:699]: Package we're running from ==> C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4934D1EA-BE46-48B1-8847-F1AF20E892C1}'.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (F4:CC) [17:44:11:715]: MSCOREE not loaded loading copy from system32
MSI (c) (F4:CC) [17:44:11:731]: Opening existing patch 'C:\Windows\Installer\f63d4979.msp'.
MSI (c) (F4:CC) [17:44:11:731]: Opening existing patch 'C:\Windows\Installer\596a3.msp'.
MSI (c) (F4:CC) [17:44:11:731]: Original patch ==> C:\Temp\ExchSP3_RU6.msp
MSI (c) (F4:CC) [17:44:11:731]: Patch we're running from ==> C:\Temp\ExchSP3_RU6.msp
MSI (c) (F4:CC) [17:44:11:731]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Temp\ExchSP3_RU6.msp' against software restriction policy
MSI (c) (F4:CC) [17:44:11:731]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp has a digital signature
MSI (c) (F4:CC) [17:44:11:996]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (F4:CC) [17:44:11:996]: SequencePatches starts. Product code: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}, Product version: 14.2.247.5, Upgrade code: {A4A259AB-A77F-4039-832A-27B431DDFFEA}, Product language 1033
MSI (c) (F4:CC) [17:44:11:996]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
MSI (c) (F4:CC) [17:44:11:996]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: verifying the applicability of QFE patch C:\Temp\ExchSP3_RU6.msp against product code: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}, product version: 14.2.247.5, product language 1033 and upgrade code: {A4A259AB-A77F-4039-832A-27B431DDFFEA}
MSI (c) (F4:CC) [17:44:11:996]: Validating transform 'E14_DAT_RTMToE14_DAT_UPG' with validation bits 0x922
MSI (c) (F4:CC) [17:44:11:996]: Note: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5 
MSI (c) (F4:CC) [17:44:11:996]: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5 
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: QFE patch C:\Temp\ExchSP3_RU6.msp is not applicable.
MSI (c) (F4:CC) [17:44:11:996]: The original #_QFESequence table:
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.375.0 Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.298.4 Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: The pre-sorted #_QFESequence table: - this is useful to see if patches had been ordered correctly within resultant versions and patch families
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.298.4 VersionOrder: 0
SequenceOrder: 0 Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.375.0 VersionOrder: 0
SequenceOrder: 1 Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: The initial #_Predecessor table:
MSI (c) (F4:CC) [17:44:11:996]: PatchFamily: E14_DAT,
PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE},
Predecessor GUID: NULL
MSI (c) (F4:CC) [17:44:11:996]: PatchFamily: E14_DAT,
PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426},
Predecessor GUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: Step 1
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: patch {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE} (PatchFamily E14_DAT) will be sequenced.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: Step 2
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: patch {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426} (PatchFamily E14_DAT) will be sequenced.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: The resulting #_OrderedGUIDs table:
MSI (c) (F4:CC) [17:44:11:996]: Patch: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
Order: 0 (Family: E14_DAT)
MSI (c) (F4:CC) [17:44:11:996]: Patch: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
Order: 1 (Family: E14_DAT)
MSI (c) (F4:CC) [17:44:11:996]: The ordered #_QFESequence table: - has the final sequence of QFEs.  It lists each PatchGUID only once.
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.298.4 Order: 0
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5 PatchFamily: E14_DAT
Sequence: 14.2.375.0 Order: 1
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: there's no supersedence information available, so no patches will be superseded.
MSI (c) (F4:CC) [17:44:11:996]: SequencePatches returns success.
MSI (c) (F4:CC) [17:44:11:996]: Final Patch Application Order:
MSI (c) (F4:CC) [17:44:11:996]: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE} - 
MSI (c) (F4:CC) [17:44:11:996]: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426} - 
MSI (c) (F4:CC) [17:44:11:996]: Other Patches:
MSI (c) (F4:CC) [17:44:11:996]: Unknown\Absent: {32539431-026C-467E-98AD-9932CAC4B304} - C:\Temp\ExchSP3_RU6.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have
the correct upgrade.
C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:996]: Product: Microsoft Exchange Server - Update '{32539431-026C-467E-98AD-9932CAC4B304}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\dgates\AppData\Local\Temp\2\MSI4736a.LOG.
MSI (c) (F4:CC) [17:44:11:996]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 14.2.247.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: {32539431-026C-467E-98AD-9932CAC4B304}. Installation
success or error status: 1642.
MSI (c) (F4:CC) [17:44:11:996]: Note: 1: 1708 
MSI (c) (F4:CC) [17:44:11:996]: Product: Microsoft Exchange Server -- Installation failed.
MSI (c) (F4:CC) [17:44:11:996]: Windows Installer installed the product. Product Name: Microsoft Exchange Server. Product Version: 14.2.247.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1642.
MSI (c) (F4:CC) [17:44:12:011]: MainEngineThread is returning 1642
=== Verbose logging stopped: 5/30/2014  17:44:12 ===
HossFly, Exchange Administrator

Answer 1

As per the below log entries it seems that it is trying to install SP3 UR6 directly and failing saying its not applicable. If you are trying to install just SP3 then it shouldn't try installing UR6 at the same time so that seems strange to me...
MSI (c) (F4:CC) [17:44:11:731]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp has a digital signature
MSI (c) (F4:CC) [17:44:11:996]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: verifying the applicability of QFE patch C:\Temp\ExchSP3_RU6.msp against product code: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}, product version: 14.2.247.5, product language 1033 and upgrade code: {A4A259AB-A77F-4039-832A-27B431DDFFEA}
MSI (c) (F4:CC) [17:44:11:996]: Note: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5 
MSI (c) (F4:CC) [17:44:11:996]: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5 
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: QFE patch C:\Temp\ExchSP3_RU6.msp is not applicable.
Looks like time to re-download
SP3 and give it a try.
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