Exchange 2010 SP3 outlook prompot password for linked mailbox

Hi All,
I have forest A and forest B, there is an Exchange 2010 SP3 server in forest A, linked mailboxes are created for user inside forest B. Trust relationship can be verified , in place and active. Suddenly , some linked mailbox user got outlook password prompt
repeatedly but OWA and Active Sync is still working fine.
I have reset Exchange Web Services Virtual Directory. but the issue still persists. Please advise
Regards,
Zaw
ZAW

Step 1: Close Outlook program and create backup of PST file
Step 2: Now run SCANPST.EXE on copy of your PST and repair
SCANPST.EXE is found in these locations according to different Outlook versions:
In MS Outlook 2002/XP: C:\Program Files\Common Files\System\MAPI\ \scanpst.exe
In MS Outlook 2000:C:\Program Files\Common Files\System\MAPI\ \NT\scanpst.exe
In MS Outlook 97/98:C:\Program Files\Common Files\Windows Messaging\scanpst.exe
Note: Do not use backup option in SCANPST.EXE as you working with a duplicate copy of PST 
file.
Step 3: Then open the command prompt by clicking Start >> Run
Step 4: Paste or type the file path to PST19UP and your PST name: PSTUPG19.EXE-filename.pst 
and press Enter.
Step 5: The command line will resemble: “C:\My Documents\pst19upg.exe”- Outlook.pst.
Step 6: A new copy of the PST file will be created, which is called “filename.psx”.
Step 7: Once you have completed, rename the original PST file.
Step 8: Now at the Command Prompt, type “pst19upg.exe- filename.psx” and press Enter
Step 9: A new password-free PST file will be created from PSX file.
Step 10: Now open your MS Outlook program and open the PST file.

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