Exchange 2010 webmail - contact search returns an error when single letter is used

Exchange 2010 SP2 environment. In Webmail when a user creates a new message, pressing on the To: button to add recipients, if they search the GAL, a single letter search (A for example) returns all names starting with A.
If they try to perform the same search for their contacts they get: No results found in IE or the error below in Firefox and Chrome. If I search contacts with two letters "Ab" for example then no error occurs and I get results. So search doesn't work
the same way for contacs vs GAL. Is this normal for webmail 2010?
An unexpected error occurred and your request couldn't be handled.
Request
Url: https://webmail.contoso.com:443/owa/ev.owa?oeh=1&ns=CP&ev=LoadFresh&pfmk=M35:1407960692770;M2:1407960692796;M23:1407960694745
User host address: 10.1.3.9
User: User Name
EX Address: /o=xxxxxxx/ou=First Administrative Group/cn=Recipients/cn=username
SMTP Address: [email protected]
OWA version: 14.2.247.5
Mailbox server: MBX1.contoso.com
Exception
Exception type: System.NullReferenceException
Exception message: Object reference not set to an instance of an object.
Call stack
Microsoft.Exchange.Clients.Owa.Premium.Controls.VirtualListView2.GetDidLastSearchFail() 
Microsoft.Exchange.Clients.Owa.Premium.Controls.VirtualListView2.LoadData(Int32 startRange, Int32 rowCount) 
Microsoft.Exchange.Clients.Owa.Premium.Controls.AddressBookVirtualListView.LoadData(Int32 startRange, Int32 rowCount) 
Microsoft.Exchange.Clients.Owa.Premium.VirtualListViewEventHandler2.InternalLoadFresh(Boolean renderHeaders) 
Microsoft.Exchange.Clients.Owa.Premium.ContactVirtualListViewEventHandler.LoadFresh()

I doesn't happen on mine, but I'm now on SP3. It might help if you upgrade - even if you don't want to go to SP3 yet, your OWA version appears not to be at rollup 2 level. I only mention this because if it is a problem specific to version 14.2.247.5 (which
could easily be the case, because MS change the OWA scripts with surprising frequency) , it's going to be hard finding people who can reproduce the problem.
But to answer the question in the last sentence, searching the GAL and searching Contacts is, in a technical sense, very different. The GAL search is done with an LDAP query against Active Directory, whereas Contacts are usually going to be mailbox items,
plus a few AD contact items.
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