Exchange 2013 and Outlook 2007
Is there a new way to connect EX2013 to Outlook 2007 SP3?
MSB
Hi Baker,
According to the description, I notice that you want to migrate from Exchange 2010 to Exchange 2013 and want to know how to connect Exchange 2013 with Outlook Client 2007.
Following is an article about the migration, for your reference:
Upgrade from Exchange 2010 to Exchange 2013
http://technet.microsoft.com/en-us/library/jj898583(v=exchg.150).aspx
Outlook client uses Autodiscover and Outlook Anywhere to connect to Exchange server, please make sure services’ URLs configured correctly.
If you want to communicate with external users, you need to apply a certificate issued from a Public CA.
After configuring all the points above, please run “Get-Mailbox –Identity allen | FL *GUID*” in EMS to get mailbox GUID of allen’. Input the GUID into server name filed.
More details on “Manual configuration guide for Outlook 2010 (Exchange 2013)” for your reference:
http://support.sherweb.com/Faqs/show/manual-configuration-guide-for-outlook-2010-exchange-2013
Disclaimer:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Allen Wang
Similar Messages
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How do i connect manually to Exchange 2013 from Outlook 2007/2010 in another forest?
Hello All,
I have a source organization: Windows 2003 domain + Exchange 2010 SP3 + smtp domain acme.com
Target organization: Winows 2012 R2 domain + Exchange 2013 CU3 + smtp domain acme.com
We are migrating to target organization.
I want to connect Outlook 2007/2010 to their target mailbox (Exchange 2013) from a machine which is joined to Source DOmain.
I couldn't use autodiscover, because as the machine is joined to source domain, autodiscover it's mapping to Exchange 2010.
It only works when I machine is joined to target domain.
Any idea how to connect manually to eXCHANGE 2013 mailbox from a machine which is joined to source domain?
Regards
José OsorioHi,
Firstly, I’d like to explain, Autodiscover service can be used cross forest:
1. the two forests must be trusted.
2. configure a mail contact in the original forest.
For more information, please refer to the partition named how to configure the Autodiscover service for cross-forest moves in the following article:
http://technet.microsoft.com/en-us/library/jj591328(v=exchg.141).aspx#BKMK_ConfigureForCrossForestMoves
Thanks,
Angela Shi
TechNet Community Support -
Cannot empty Deleted Items - Exchange 2010 and outlook 2007
Dear All,
In my organization a user have a problem, they are unable to delete emails from Deleted Items folder nor from Outlook 2007 nor from OWA.
The messages are very small (few KB) so I think it's not a problem of messages dimension. The user can move the messages from a folder to another (from Deleted Items to Drafts or to another folder and viceversa) but no way to delete permanently these messages.
Outlook runs on Remote Desktop Server so I can't put it in Cached Mode.
Error Message:
"some items cannot be deleted. They were either moved or already deleted, or access was denied "
Environment:
Exchange 2010 with SP1 update rollup 4-v2
2 Server Box Installation
Mailbox Clustered (DAG)
HUB & CAS (NLB)
Incoming message size 50MB
Send Connectors Message Size: 50MB
User Client (Outlook 2007 with Latest Updates)
Any IDEA??
Regards,
Milena.I reply to myself:
the user had exceeded the Dumpster quota.
I purged a lot of recoverable items and this seems had resolved the problem.
What I can't understand is WHY exchange server does not tell that the quota of the dumpster was exceeded: no warning to user, no event in event viewer, nothing at all...
Milena. -
Certificate errors with Exchange 2013 and Outlook 2013
Hello, I wonder if someone could help.
I've recently set up a network with one Windows 2012 domain controller and one windows 2012 server running Exchange 2013.
Clients run Outlook 2013 and are all one the same Lan. Outlook's setup wizard finds the exchange server automatically and sets up the profile. However if I choose the manual setup and enter the server
name and user name it does not find the server.
When I check the server name in Outlook it shows as
[email protected] rather than the real name of the server: AYCEX01.AYC.local.
When Outlook is opened there is a certificate error saying "The name on the security certificate is invalid or does not match the name of the site." and another error saying "There is
a problem with the server's security certificate. The name on the security certificate is invalid or does not match the name of the target site mail.ardfernyacht.co.uk. Outlook is unable to connect to the proxy server. (Error code 10)
The external address by which users connect to OWA and active sych is mail.ardfernyacht.co.uk. The
certificate which is used is one automatically generated by Exchange.
Any suggestions you may have would be appreciated.
Many thanks,
Ruaridh
Ruaridh MackintoshSelf sign cert wont work With autodiscover.For that you need 3rd part or from Your own CA.
Please follow this guide to install CA in Your domain:
http://careexchange.in/how-to-install-certificate-authority-on-windows-server-2012/
Please follow this guide to request New cert in Exchange 2013:
http://exchangeserverpro.com/create-ssl-certificate-request-exchange-2013/
Your cert must contain external hostname of Your mail.domain.com
Also configure Your Virtual directories to contain internal and external hostname:
http://blogs.msdn.com/b/mvpawardprogram/archive/2013/03/18/virtual-directories-exchange-2013.aspx
Regarding servername when using autodiscover,it should automatically resolve mailbox guid instead of servername.
Please check if Your DNS is setup With autodiscover.domain.local (which is pointed to Your Exchange server)
Hope this helps!
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work -
Authorization Error Exchange 2013 and Mobile MS Outlook
With some logins
problem when connected via an MS Outlook for android client
writes that not correct login, password, domain.
And on the other
logins all right, authorization and connection
checked through https: //testconnectivity.microsoft.som
all right.Hi,
The ability for users to use Search folders isn’t currently available in Exchange 2013. When you use Outlook in Exchange Cached Mode, the local copy of your mailbox maintains a Finder folder. So, with cached mode enabled we can make search folders still
there when we re-open Outlook.
For Outlook Online mode(cached mode off) and OWA 2013, Outlook is directly connected to Exchange mailbox without local cached. The search folder can’t be automatically synced to mailbox. Therefore, Search folders are not supported in OWA 2013 and Outlook
Online mode. We can refer to the Outlook We App and Outlook part in the following article:
What's Discontinued in Exchange 2013
http://technet.microsoft.com/en-us/library/jj619283(v=exchg.150).aspx
Regards,
Winnie Liang
TechNet Community Support -
Introduction of New OAB Architecture in Exchange 2013 and Some General Troubleshooting methods
Exchange 2013 is different from previous versions of Exchange server on architecture, some of the old features have been changed. In this FAQ, I will demonstrate the changes on OAB and list a common issue for your reference.
[Agenda]
1. Differences between Exchange 2007/2010 OAB and Exchange 2013 OAB
a. Generation
b. Distribution
c. Download
2. Common issue and troubleshooting
3. More information
[Difference between Exchange 2007/2010 and Exchange 2013 on OAB]
As we know, OAB in Exchange 2007/2010 has 3 points, OAB files generated from MBX server, distributed to CAS server and downloaded to Outlook client. However in Exchange 2013, these 3 points have a little different from previous servers. For example, the OAB
Distribution process doesn’t depend on Microsoft Exchange File Distribution service anymore. Now let me show you the changes of OAB in Exchange 2013.
[OAB Generation]
====================
Exchange 2007/2010:
1. OAB generation server is the specific MBX server which has –server property.
2. If MBX01 is down, OAB generation will be affected.
3. Previous Server using Microsoft Exchange System Attendant service for OAB generation.
4. OAB generation is a scheduled process. By default, OAB files generated at 5:00AM every day.
5. The OAB files which generated from MBX server are located in following path:
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB\GUID folder
Exchange 2013:
1. OAB generation server is the MBX server that hosts a special type of arbitration mailbox, called organization mailbox. Thus, the same OAB files could be generated from multiple
MBX servers.
2. If one of the MBX server down, other MBX server still have the ability to generate the specific OAB files.
3. Exchange 2013 server using OABGeneratorAssistant for OAB Generation.
4. OAB generation is a throttled process. It depend on the Server workload.
5. The OAB files which generated from MBX server are located in following path:
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB\GUID folder
[OAB Distribution]
====================
Exchange 2007/2010:
Previous Servers use Microsoft Exchange File Distribution service to distribute OAB files from MBX server to CAS server. The distributed oab files stored in CAS server.
Exchange 2013:
The OAB files doesn’t distributed to CAS server. The OAB files only stored in MBX server.
[OAB Download]
====================
Exchange 2007/2010:
If Autodiscover works fine, Outlook should use OAB URL to get the OAB files and download it.
If Autodiscvoer doesn’t work, authenticated users can also get the OAB from the CAS server local disk.
Exchange 2013:
Microsoft Exchange File Distribution service has been removed from Exchange 2013 and the OAB files stored in MBX server. CAS server will proxy all OAB download requests to the appropriate MBX server.
Outlook also use Autodiscover to get the OAB URL and download it.
[Common issue and Troubleshooting]
Issue: Outlook doesn’t download OAB files automatically. When I try to manually download OAB, get this error: Task xxx reported error (0x80190194): The operation failed.
Troubleshooting:
1. First, please run following command to check the information of OAB Generation Server.
Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like “*OAB*”} | ft Name, Servername, Database
Example result as below:
2. Please make sure the authentication settings and URLs are set properly.
3. Try to verify whether the OAB files generated from MBX server successfully. Path as below:
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB\GUID folder
4. If all of the settings above set correctly, please try to check Autodiscover. Run “Test E-mail Autoconfiguration” to check whether there is anything abnormal on OAB. If has, please search the error code on MS official documents.
5. If this issue is related to local cache, please try to delete the OAB caches from local PC and re-download OAB for testing. Path as below:
C:\Users\Administrator.CU1(different)\AppData\Local\Microsoft\Outlook\Offline Address Books
[More information]
http://blogs.technet.com/b/exchange/archive/2012/10/26/oab-in-exchange-server-2013.aspx
http://blogs.technet.com/b/exchange/archive/2013/01/14/managing-oab-in-exchange-server-2013.aspx
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.Hi Techy,
According to your description, I am still not quite sure about your environment. Could you please provide more information about it, such as:
1. How many Exchange servers in your coexistence environment? One Exchange 2010 with all roles and one Exchange 2013 with all roles? Or several Exchange 2010 and multiple Exchange 2013?
2. Are there two sites in your environment? What’s the Exchange deployment in different sites?
3. Please confirm if both Exchange 2010 and Exchange 2013 are Internet-facing.
Additionally, if you are using different namespaces for different services for internal access and external accessing, we need to include all service namespaces in your certificate with IIS service. Personal suggestion, we can follow ED Crowley’s suggestion
to use split-brain DNS in your environment and only use the same namespace for Exchange service URLs.
The following article described the details about how to configure different namespace for Exchange services by using Load Balance in Exchange 2013:
http://www.msexchange.org/articles-tutorials/exchange-server-2013/high-availability-recovery/introducing-load-balancing-exchange-server-2013-part2.html
Regards,
Winnie Liang
TechNet Community Support -
I've completed an upgrade from Exchange 2003 to Exchange 2013 and I have one last SSL message that I can't get rid of. I've installed a 3rd party cert that is working great for webmail and cell phone access but for some reason the Outlook 2010/2013
clients get prompted for a security warning. I just implemented the SSL cert yesterday and I've noticed that new installs of Outlook seem to work just fine. My Outlook 2013 client doesn't prompt me with the message but I have other users who are
still getting the "The name of the security certificate is invalid or does not match the name of the site" error. The domain on the cert error show up as server.mydomain.local. I've gone through all the virtual directories and pointed
all of my internal and external URL's to https://mail.mydomain.com. This made one of the two warnings go away but not the second. I've dug around on google and gone through everything I could find here and as far as I can tell my internal
and external url's are configured properly and I can't figure out where this error is originating from. Any ideas on where I should look outside of the virtual directories?
I'm including a good link I found that contains all of the virtual directories I updated. I've checked them through both CLI and GUI and everything looks good.
http://www.mustbegeek.com/configure-external-and-internal-url-in-exchange-2013/
http://jaworskiblog.com/2013/04/13/setting-internal-and-external-urls-in-exchange-2013/Hi,
When the Outlook connect to Exchange 2013/Exchange 2010, the client would connect to Autodiscover service to retrieve Exchange service automatically from server side. This feature is not available in Exchange 2003 Outlook profile.
Generally, when mailbox is moved to Exchange 2013, the Outlook would connect to server to automatically update these information. It needs time to detect and update the changes in server side. I suggest we can do the following setting For autodiscover service:
Get-ClientAccessServer | Set-ClientAccessServer –AutodiscoverServiceInternalUri https://mail.mydomain.com/autodiscover/autodiscover.xml
Please restart IIS service by running IISReset in a Command Prompt window after all configuraions.
Regards,
Winnie Liang
TechNet Community Support -
Exchange 2013 Issue: Outlook 2010 auto populating the From Tab when forwarding email
Exchange 2013 Issue: Outlook 2010 auto populating the From Tab when forwarding email
I am running Exchange 2013 and I have an end user who connects to it via Outlook 2010. All was going well till he went to forward an email and he noticed that the From button appeared and auto populated the sender's email address.
I have clicked the Empty Auto Complete List in Outlook's Send messages... still displayed the From tab when forwarding.
I recreated the profile in outlook... same thing.
I created the profile with outlook 2013... same thing.
There is only one user profile setup in Outlook.
(I know the from tab usually appears when you have multiple profiles setup in Outlook and/or when you configure the "From" tab.)
I opened the end user's email in Exch 2013's OWA... what was different here was when I clicked on the email and it opened, it did NOT have the Reply or Forward option... and it displayed as a "Draft" email.
Does anyone have any ideas?So are you saying that the from button is filling the option with the original senders address (eg the person who sent the message to your user), or that it's filling in the your users address (in which case I don't understand what the issue is, since
it IS going from your user)? -
Create failover cluster to host Windows 2012 DC, Exchange 2013 and SQL as VMs
One of our clients has running Windows Essential 2012, SQL and exchange 2007 as VM on VMware for 4 years without major issue. However, the physical server is getting old and have some hardware issues recently. They have budgets to buy two Dell servers, EqualLogic
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Bob Lin, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on <p><a href="http://www.chicagotech.net"><span style="color:#0033cc">http://www.ChicagoTech.net<br/> </span></a></p>
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I have two servers. One is Exchange 2010 and the other is Exchange 2013.
Three of our users had mailboxes on Exchange 2013 for the last few weeks with no problems. They used Outlook 2013 and Outlook 2010. After moving the rest of our ~25 users to Exchange 2013 the users with Outlook 2010 began to be prompted for their
password constantly.
They try entering it and it immediately reappears.
The odd thing is it shows connected and they are able to send and receive emails correctly.
I've tested our exchange connectivity using www.testexchangeconnectivity.com and all is well there.
I'm not really sure what's going on.
Any help is appreciated.
Luke
Thanks, Luke PickardThis can appear if Outlook clients are trying to connect to OAB virtual directory, and don't succeed for some reason. Mailbox and mailflow will work, but password prompt will appear when Outlook tries to contact OAB. Try to investigate in that direction.
Also, perform Outlook Configuration test (right click Outlook icon in task bar while holding CTRL and select Test email autoconfiguration.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Damir -
Hoping for some help with a very frustrating issue!
I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud 2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel. I even uninstalled iCloud on the PC and downloaded it again (same version).
The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.” After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
Sound familiar? Any ideas on how to solve this iCloud/Outlook issue? Thanks much in advance!Hoping for some help with a very frustrating issue!
I have been syncing calendar and contacts on my iPhone 5 and Outlook 2007 using iCloud 2.1.3 (my PC is running Vista). All was well until the events I entered on the phone were showing up in Outlook, but not the other way around. I’ve tried the usual recommended steps: deselecting calendar and contacts in the iCloud control panel and then re-selecting, signing out of the panel and back in, and repairing the Outlook installation in control panel. I even uninstalled iCloud on the PC and downloaded it again (same version).
The furthest I’ve gotten is step 2 (and once, step 3) of 7 while performing “Outlook Setup For iCloud.” At that point I get, “Your setup couldn’t be started because of an unexpected error.” After the first attempt at all this, all my calendar events disappeared from Outlook, although they are still in iCloud calendar and on my phone.
Sound familiar? Any ideas on how to solve this iCloud/Outlook issue? Thanks much in advance! -
I have an Ipad2, an Iphone 4 . I want to be able to sync both of these with my Windows desktop and Outlook 2007. I would like to sync to and from the Idevices and Outlook. When I attempt to sync in itunes I get a popup message asking if I want to delete, Merge or cancel. Not wanting to delete of cancel the only option left is Merge.
When selecting Merge all of the entries in outlook are added to the idevice. The next time I merge all of the same entries plus any new ones are added, resulting in older entries being repeated i.e an entry like “John’s Birthday” will appear 5 or 6 times on the same date.
How do I resolve this issue? How do I get the the sync process to add only new entries?This is a great question. First, facetime will not work because it has to establish a Call connection first. iMessage should work, but how to get it going I am not sure. Two great Apps to try are, Viber and Skype. Viber is excellent, it works over WiFi, you can make free calls and free text messages all over the world with other users who have Viber installed. It does not even have to be open on screen to work. Viber does have to recieve one text message with activation code, to activate it, this will be your only hurdle, but maybe Verizon can help you get that one text message. Skype does have to be open on screen however, but this can function like Facetime with WiFi connection. Definitely get Viber free in App Store, and put it on all your iDevices so the old Verizon iPhone can function as a telephone when on WiFi.
-
Hotsync problem with Windows 7 and Outlook 2007
Hello,
I try to make contact between my Palm Tungsten E2 and outlook 2007 on my laptop with Windows 7 for synchronizing.Before this, I worked on this laptop with Windows Vista and also Outlook 2007.I installed the standard software and after that the update for outlook 2007 (palmoutlook2007conduits.zip (7.2MB)).In Vista this was working well, but not in Windows 7.I can see in the soft ware part that palmoutlook2007conduits is installed, but the in the log book I still have the same errors :
- Not Synchronized
Outlook Contacts synchronization failed
When I go to the settings, also there is the same error : “This version of Outlook is not supported by the Outlook Conduit application. Supported outlook versions are Outlook 98, 200, XP(2002) and 2003.”. It looks like the upgrade with palmoutlook2007conduits have no effect in Windows 7.
I hope someone have a solutions for this problem.
Post relates to: Tungsten E2
Post relates to: Tungsten E2My new computer came with Windows 7 64-bit, and I need to HotSync my Tungsten E2 with Outlook 2007. Did anyone find a way to do this?
-
Can't sync Palm Centro and Outlook 2007/Windows 7 - please help!
Hello,
I've never posted on a forum, but I'm at my wits end...! I've been trying to get my Palm Centro to sync Contacts/Calendar/Memos to Outlook 2007 on my new laptop for a week now with no success. It used to sync just fine to my old computer with Windows XP and Outlook 2003. Then that computer crashed (my Outlook files were backed up on an external harddrive). I received my new computer with Windows 7 XP (32-bit) and Outlook 2007. I've downloaded the Palm Desktop 6.2, Windows 2007 Conduit, and Software Update 1.03 (Windows installer) for Centro for Verizon.
When I sync my phone to my new Outlook, it completes all 12 steps, but does not load Contacts/Calendar/Memos to Outlook. This is a list of the error messages:
HotSync session started on 04/14/10 12:11:25, and completed in 100.0 seconds
Outlook Calendar synchronization completed with messages
Duration: 5.4 seconds
Outlook Calendar
Please set the option "Enable Synchronization when Outlook is offline" in UI inorder to synchronize in Offline mode
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Contacts synchronized successfully
Duration: 0.0 seconds
Outlook Contacts
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Tasks synchronized successfully
Duration: 0.0 seconds
Outlook Tasks
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Outlook Notes synchronized successfully
Duration: 0.0 seconds
Outlook Notes
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
Media synchronized successfully Duration: 3.8 seconds
Backed up some files successfully to Backup Folder
Duration: 90.0 seconds
Backed up 9 file(s) successfully
AddressingLibRecent-HsCh
AddressingLibRecent-HsCi
Messages Database
PhoneCallDB
Cookie Data
AddressCompaniesDB
psysLaunchDB
Saved Preferences
AddressTitlesDB
Failed to backup 1 file(s) PmTraceDatabase Protocol Error: Handheld file could not be opened. (4004) SYNCERR_FILE_NOT_OPEN
Can someone please help me transfer Contacts/Calendar/Memos from my Palm Centro to my computer's Outlook 2007?
I've ready about 3rd party software in posts (Pocket Mirror), but I don't know if it applies here because the Contact/Calendar/Memo information is in my Centro - not in Outlook. I need to get it from my Centro to Outlook 2007.
Any help is greatly appreciated! Thank you!hat wrote:
I have a Pre Plus and am using CompanionLink software. If the Centro is like the Plus (which I believe it is) it will not sync with Outlook. Here is a link to Companion Link:
http://www.companionlink.com/index.html
I have been using this and it works great. On their site you can choose the phone and the particular program you need to sync with and choose which you way you want to sync.
Hope this helps
Sorry hat, the Centro has absolutely nothing in common with a webOS device! It runs PalmOS. Nice of you to reply with your suggestion though!
@SyncHelpPlease: OLERR errors are covered in this Palm KB article:
http://kb.palm.com/wps/portal/kb/common/article/31167_en.html
Something I noticed in your post - you installed Palm 6.2.2 AND the 2007 conduit. Palm Desktop 6.2.2. has the 2007 conduits built into it already, and the patch is not needed. Whether this is the cause of your problems, I'm not sure, but I've fielded several posts of the same issue where the user did the same thing you did!
I'd suggest doing a clean uninstall, and reinstall of Palm Desktop 6.2.2 only.
I admit, I do not use Outlook, nor Win7, so I'm giving you my best guess at a way to solve your problem. Hopefully, this may lead to a solution!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Duplicates IPhone and Outlook 2007
Yo!
I am continually getting duplicates between my IPhone 4 and Outlook 2007.
I delete the duplicate from Outlook and re-sync - still duplicated on phone after next sync.
I delete the duplicate from the IPhone - still get the duplication in Outlook after the next sync.
I am wondering if the way I make the entries into Outlook is causing the problem.
Here is how I enter data into my Outlook Contact list:
If it is a name of a person: I just enter the full name into the "Full Name" field: ex: John Smith
However, if it is a business or I want to manipulate the name so that it is organized alphabetically, I enter the name just into the "Company Name" so that the "File As" field will display and sort the name alphabetically. Ex:
If it is "John Smith Plumbing and Electrical", I enter this into JUST the "Company" field. I do NOT enter a name into the "Full Name" field.
After syncing using iTunes, going through my contact list, I will see a duplicate of the John Smith Plumbing and Electrical contact. One will my original, and the duplicated one will have John Smith Plumbing and Electrical in the "Full Name" field.
Hopefully I have described my situation clear enough.
Is there a known fix for this?
Thanks in advanceGo to contacts on your phone/ipad, click groups, make sure that the only checked contacts are icloud. That shoud do.
http://www.youtube.com/watch?v=1UjL9U66G3o
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