Exchange 2013 OWA IM to federated users

Hi I configured Exchange 2013 OWA IM for Lync server and everything is working fine except that I can't IM federated Lync users when the conversation is initiated from OWA. When I start an IM conversation from the federated user to my OWA, everything is
working fine. Also the replies arrive then! So it must be something with initiating the session. I don't have issues with federated users form normal Lync desktop clients or mobile clients.
In the lync logs I notice the following when starting the conversation from OWA:
1027;reason="Cannot route this type of SIP request to or from federated partners";
I also notice there's a KB2977259 (http://support.microsoft.com/kb/2977259) that discusses similar things but I'm not working with contacts like that and I guess they don't mean that you have to do this for every federated contact a Lync user has.
Does somebody else also experience this issue?
Update: following this KB I tried to add a new outlook contact in owa and add my sip address as "sip:[email protected]". When doing this it actually work to IM this federated user. But this is actually a workaround you can't expect your users
to implement. I can't believe nobody else has issues with this.

Hi DS_Kevin,
Please post a little more log information. It seems that IM from OWA can’t locate the federated user’s SIP address without the sip prefix.
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support

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    LegacyApplicationName : outlookwebapp
    PS C:\Users\Administrator.R5A> get-CsTrustedApplicationPool
    Identity : TrustedApplicationPool:torsv-excas01.domain.tld
    Registrar : Registrar:sip.domain.tld
    FileStore :
    ThrottleAsServer : True
    TreatAsAuthenticated : True
    OutboundOnly : False
    RequiresReplication : False
    AudioPortStart :
    AudioPortCount : 0
    AppSharingPortStart :
    AppSharingPortCount : 0
    VideoPortStart :
    VideoPortCount : 0
    Applications : {urn:application:outlookwebapp}
    DependentServiceList : {}
    ServiceId : 1-ExternalServer-1
    SiteId : Site:MySite
    PoolFqdn : torsv-excas01.domain.tld
    Version : 6
    Role : TrustedApplicationPool
    Identity : TrustedApplicationPool:torsv-excas02.domain.tld
    Registrar : Registrar:sip.domain.tld
    FileStore :
    ThrottleAsServer : True
    TreatAsAuthenticated : True
    OutboundOnly : False
    RequiresReplication : False
    AudioPortStart :
    AudioPortCount : 0
    AppSharingPortStart :
    AppSharingPortCount : 0
    VideoPortStart :
    VideoPortCount : 0
    Applications : {urn:application:outlookwebapp}
    DependentServiceList : {}
    ServiceId : 1-ExternalServer-2
    SiteId : Site:MySite
    PoolFqdn : torsv-excas02.domain.tld
    Version : 6
    Role : TrustedApplicationPool
     Test-CsExStorageConnectivity works fine.
    What's weird is when I try testing OWA IM login and use the SIP debugger I see this entry.
    Start-Line: NEGOTIATE sip:127.0.0.1:5061 SIP/2.0
    FROM: <sip:sip.domain.tld>;ms-fe=torsv-lync01.domain.tld
    TO: <sip:sip.domain.tld>
    CALL-ID: 4a017cf0e45a4bd7b1a78bdd83821277
    CSEQ: 1 NEGOTIATE
    VIA: SIP/2.0/TLS 192.168.1.9:65137
    MAX-FORWARDS: 0
    CONTENT-LENGTH: 0
    SUPPORTED: NewNegotiate
    SUPPORTED: ECC
    REQUIRE: ms-feature-info
    SERVER: RTC/5.0
    $$end_record
    Why are the TO and From fields showing the same thing? What am I missing
    Exchange CAS 1 and CAS 2 running Exchange 2013 SP1 on Server 2008 R2
    Lync 2013 with latest windows updates.

    For anyone that finds this in Google and has separated Exchange 2013 roles or had this issue I resolved it with the help of Microsoft.
    First issue
    - Web.config edits on MBX servers instead of CAS. You do NOT do any web.config edits on the CAS server. The reason is the CAS server proxies the request to Mailbox servers and the actual server connecting to Lync is your mailbox servers.
    - Verify that your IIS port 443 binding on your mailbox server for both backend / default website the certificate matches and has all the names in it. 
    - Thumbprint that you put in your web.config file should be the cert thumbprint currently equipped on your Mailbox server.
    Second issue I had was the Lync config wasnt correct. We deleted all the trusted application servers and recreated the trusted application server by creating new multi trusted app. added in the two CAS servers. then recreated the New-CsTrustedApplication
    to tie with the newly created application server pool.
    iisreset on all the servers and then the issue was resolved!
    The reason why the SIP request was malformed was due to not having the web.config edits done properly. 

  • Exchange 2013 OWA,Async,And OA error MsExchange BackEndRehydration event id 3002

    Hi team,
    I had issue in My Exchange system.
    I had two Exchange 2013 muli role with CAS and MBX
    Server A had no problem connection when client access OWA directly (https://servernamefqdn/owa)
    but, theres issue when I pointing to server B OWA (https://serverBfqdn/owa). its same when outlook connect (using OA ),and Aysnc connection.
    when I failed to connect OWA, theres event id 3002 MsExchange BackEndRehydration event id 3002.
    the error show at Server A ( server at a good condition )
    heres the error
    Thanks

    Hello Team,
    I have a similar issue with Event ID 3002 filling up the App log on both Mailbox servers.  Here is a snippet of the error.  Any help is greatly appreciated.  Thank you.
    "Protocol /EWS failed to process request from identity DOMAIN\CASServer. Exception: Microsoft.Exchange.Security.OAuth.InvalidOAuthTokenException: The user specified by the user-context in the token is ambiguous.
       at Microsoft.Exchange.Security.OAuth.OAuthActAsUser.InternalCreateFromAttributes(OrganizationId organizationId, Boolean calledAtFrontEnd, Dictionary`2 rawAttributes, Dictionary`2 verifiedAttributes)
       at Microsoft.Exchange.Security.Authentication.BackendAuthenticator.OAuthAuthenticator.ExtractActAsUser(OrganizationId organizationId, CommonAccessToken token)
       at Microsoft.Exchange.Security.Authentication.BackendAuthenticator.OAuthAuthenticator.InternalRehydrate(CommonAccessToken token, Boolean wantAuthIdentifier, String& authIdentifier, IPrincipal& principal)
       at Microsoft.Exchange.Security.Authentication.BackendAuthenticator.Rehydrate(CommonAccessToken token, BackendAuthenticator& authenticator, Boolean wantAuthIdentifier, String& authIdentifier, IPrincipal& principal, IAccountValidationContext&
    accountValidationContext)
       at Microsoft.Exchange.Security.Authentication.BackendRehydrationModule.ProcessRequest(HttpContext httpContext)
       at Microsoft.Exchange.Security.Authentication.BackendRehydrationModule.OnAuthenticateRequest(Object source, EventArgs args).

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