Exchange 2013: Problem with Default Global Address List after migration

Question

I just completed a migration from Exchange 2007 to Exchange 2013.  The 2007 box has been decommissioned just last week.  I have been seeing weird issues with our offline addressbook and global address list, since the migration, but always thought
it was related to Ex2007.  Well the issues still exist and here's what i've found so far:
1.  If any user goes to Schedule Appointment in Outlook, and they click the Rooms button (on the Scheduling Assistant page), we get a LONG wait (about 5 mins or more) and then an error that says:  "The operation could not be completed because
an offline address book is not available.  Download a copy of the offline address book."  When i click OK, the address book is up, with the "All Rooms" list showing blank (we have 3 rooms in Exchange currently).
2.  Now if I go to the Address Book in Outlook it opens to the GAL and it's up to date...  I can also force an update to the offline address book after adding a new group or entry, so i know offline address books are being updated properly and
working.  HOWEVER, if i go to any of the other address lists (besides Contacts and GAL) under All Address Lists (All Contacts, All Groups, All Rooms, All Users and Public Folders) I get the same error given above:  "The operation could not be
completed because an offline address book is not available.  Download a copy of the offline address book." 
3.  I went to the Exchange 2013 EAC and went to Organization -> Address Lists.  Everything under here said 'NO' under the Up-to-Date column.  When i looked at the properties on each list, and clicked save, I had to update to the new version.
 After doing this, the Up-to-Date column said 'YES'.  I could do all lists EXCEPT for the GAL.  It still says 'NO'
4.  The last thing i did was set my Outlook to NOT be in cached mode.  This should give me a direct connection to the GAL and all lists, if I'm not mistaken...  So when i do this, I cannot even open see the GAL.  The ONLY option in the
Address Book that comes up is Contacts (which are my personal ones).
5.  I just now ran Get-GlobalAddressList | fl  in powershell on the Ex2013 server.  I see some things that make me wonder...   First; nothing in the RecipientFilter field, however, there is something in the LdapRecipientFilter field.
 Second; the RecipientFilterType field says "Legacy".  and Third; the RecipientFilterApplied field says "False".
Didn't know what these should all be, but it appears maybe this is the cause of all my issues??  Can someone help me out here.. even if i have to recreate a new GAL, i'm fine with that, I just don't know all the steps to do so.  I just need it
to work!
Thanks
Jeff
-Jeff

Answer 1

Hi,
In my opinion, it is better to confirm whether the GAL is good, first.
How about the GAL working in OWA?
If GAL working well in OWA, it seems the issue on the Outlook Client or Connectivity side.
Please trying to run Outlook on the safe mode to avoid some AVs, add-ins and firewall for testing.
Please follow the steps as below to narrow down the OAB issue.
Following are the locations that .lzx files in CAS server and BMX server:
CAS:
C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB
MBX:
C:\Program Files\Micorosft\Exchange Server\V15\ExchangeOAB
Please verify whether the .lzx files update to the latest.
1. If the .lzx files in MBX server not update to the latest.
It should be an issue on the OAB generation side.
2. If the .lzx files in MBX server is latest, but CAS server not.
It should be a distribution issue.
 1) Please run Get-OabVirtualDirectory command in EMS to verify whether at least one OAB VD exist in the org. If not, please create a new one.
 2) Please make sure whether any setup for Web Distribution. Selecting the “Enabling an Offline Address Book for Web Distribution” checkbox.
 3) Please force restart File Distribution services to distribute OAB files manually.
3. If the .lzx files in MBX server and CAS server are all update to the latest.
It should be the connectivity between CAS server and Client issue.
 1)Please verify the network.
 2)Please check DNS, MX, etc. configuration.
 3)Please run “Test E-mail AutoConfiguration” to check the AutoDiscover details.
   Please make sure the OAB URLs are correct.
   If the OAB URLs are incorrect, please using following command to re-set them:
   Set-OABVirtualDirectory -Identity "ServerFQDN\OAB (Default Web Site)" -ExternalUrl
https://www.contoso.com/OAB -InternalUrl
https://mail.contoso.com/OAB
 4)Please checking the App log and finding solutions from Microsoft Technet articles or KB, according to the Event ID.
 5)If it still not working after performing the methods above unfortunately, please trying to re-build OAB Virtual Directory.
   Article for reference:
   Remove, Re-Create, and Reconnect an Offline Address Book Virtual Directory
http://technet.microsoft.com/en-us/library/bb123595(v=exchg.141).aspx 
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support