Exchange Account Settings

Hi, can anyone help with getting my mail setup. I am setting up to an exchange server. I have entered all details correctly, including email, username password - i have left the domain field blank. When I click next, the msg I get is "unable to verify certificate... While automatically discovering account settings, the certificate from "mydomain.com.au" could not be verified.
Thanks in advance
MD68

Hi,
Please go through the steps to remove Exchange account profile.
1. Close Outlook.
2. Navigate to "Start-"Control Panel".
3. Find "Mail",click on it.
4. Click "Show Profiles".
5. Select the Exchange account profile and then click "Remove".
Note: If Exchange account is the default one,then profile name should be "Outlook".
After that,you can add new profile with non-exchange account.
Hope it helps.
Xiu

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Outlook 2007,Remove exchange account settings move to standalone mode

I have a Outlook 2007 client PC, somehow it attached to a exchange server on my LAN.
I want to remove exchange account settings in Outlook 2007 and move back to standalone mode
I removed the account in the account list, disabled any exhange addons, what else do I need to do?

Hi,
Please go through the steps to remove Exchange account profile.
1. Close Outlook.
2. Navigate to "Start-"Control Panel".
3. Find "Mail",click on it.
4. Click "Show Profiles".
5. Select the Exchange account profile and then click "Remove".
Note: If Exchange account is the default one,then profile name should be "Outlook".
After that,you can add new profile with non-exchange account.
Hope it helps.
Xiu

IPhone Network Settings Reset - Exchange Account Settings

I have an iphone 4 and cannot connect to my wi-fi networks.
I would like to reset network settings but do not want to have my exchange settings deleted.
Can anyone tell me if my exchange account settings will be deleted if I reset network settings?
thank you,

OK - after the first answers I set up the Mail App of the iPhone new:
- deleting all mail accounts
- reseting all the iPhone settings
- restarting the iPhone
- set up the Exchange Mail Account new
Because I need my contacts and the calendar today, I set up the mail account as follows:
- 50 eMails (instead of 200)
- calendar sync 1 month ago (instead of 6 months)
- Exchange eMails: yes
- Exchange contacts: yes
- Exchange calendar: yes
- mails to sync: 3 days (instead of 1 month)
These settings I set up today morning at 10 o'clock.
At 14 o'clock all still works fine. But when I look at the Mail App at 15:15 o'clock it hangs again!
Best regards ...

My exchange account sent email does not show in mail

I am running a 2007 MS Exchange account and I want to use Mail as my mail software, all the incoming mail appears but my sent messages do not - does anybody have any ideas for a fix for this problem?

Had this problem too. Went in to my Exchange account settings in mail and switched theoutgoing mail server to use my company's SMTP server instead of Exchange. BOOM! All my sent messages showed up. Hope that helps!

Problem with exchange account setup

Hello -
I have a user who is having a particular problem with her iPhone. We had setup an exchange account on the device and it has been working great until this week. Now when she tries to access the exchange email account the phone freezes and eventually boots you to the home screen with no error message.
We are unable to delete the account and re-create it. When we go into the mail account screen we cannot access the exchange account settings, it does the same thing freeze up and return to the home screen. Next we tried reseting the phone back to factory defaults but the exchange account did not reset (everything else did). With no way to delete the account we cannot create a new one.

Sorry, but it is still not clear.
When restoring an iPhone with iTunes, the iPhone is completely erased first followed by the firmware being reinstalled. After the firmware is reinstalled, there are two options. Restore from the iPhone's backup which is selected by default, or as a new iPhone which must be manually selected.
Did you do the latter? If so, this is the first time I have seen this reported - that everything was erased from the iPhone except for a single email account.

Crash when opening Exchange ActiveSynch e-mail account settings (DAEAS)

Hi,
I created an Exchange ActiveSynch email account on a brand new IPAD with about 1 GB MEM in use and 10 Apps on it. I deleted all other email accounts from my IPAD. All worked fine for some days, but now opening email app crashes and app is closed after few seconds. This does not depend on the default account setting.
Trying to delete Exchange email account does not work either, because as soon as I touch the Exchange account button in email settings, it crashes and closes setting app.
Last action on email setting was, as I remember, that I enabled Calendar and Contacts in this account. I also remember, that emails worked afterwards.
Log:
IPAD 3,3
IOS 5.1 (9B176)
Either Exception Type is EXC_BAD_ACCESS (SIGBUS) or Exception Type is EXC_BAD_ACCESS (SIGSEGV)
Exception Code is KERN_PROTECTION_FAILURE
The Thread which crashed has about 500 continues entries of "DAEAS".
(process logs: dataaccessd_xxx, MobileMail_xxx, Preferences_xxx)
Logs have been automatically sent to Apple, if this is not done by email.
Trying to delete this account after rebooting failed also. Resetting IPAD (Content and Settings and also Network) and restoring backup does not fix the problem.
I also turned off automatic synchronization and WLAN / Mobile Networks to disable automated synchronization.
Other email accounts can be created or deleted, but as soon as email app is opened, it crashes due to still existing exchange account, which cannot be deleted in normal way.
Is there any workaround / tool, how I can delete exchange account without using the Settings => Exchange => Delete Account combination, because thread crashes as soon as I open Exchange Account menu. Is there any tool to clean email content or account settings from IPAD?
I do not want to spend time for a complete new installation and configuration process for all apps with "reset to factory setting" without latest restore.
Are there any other ideas?
Thanks in advance,
Peter

Hello Ketil,
Good Day...
Seems to be the Issue is Syncing emails, now I would recommend you to Remove and Add the Account and try and check if the emails are getting synced automatically.
Hope this is with Single User. If it is with Multiple Users then we need to check the permissions assigned.
Regards,
Praveen

How do I customize settings for Drafts mailbox on an Exchange account?

My company's IT department set up my work email to sync with my iPhone. It's an Exchange account.
Right now, I can't send or edit emails that I compose and save as a draft on my office computer from my iPhone. I believe that I need to edit the settings for the Drafts folders, but I can't find where these account settings are located - I don't see an Advanced settings option.
Can anyone help? Thanks!

A bit more info on this-- my company allows access from Microsoft Exchange to iPhones via ActiveSync.
I have a problem editing messages created in Outlook (desktop) on the iPhone. The Draft folder and its contents will sync to the iPhone, and I can open and view the messages, but cannot edit and send them.
Is there a way to solve this by configuration? I can't find "Advanced" setting options on my iPhone. Thanks.

Mail does not retain correct external server path for Exchange Server '07 even when "automatically detect and maintain account settings" is unchecked. Advice?

Mail keeps resetting the external server path for an Exchange server '07 account when the program is closed and reopened. This happens even though "automatically detect and maintain account settings" is unchecked. To reset to the correct setting I need to disable the account, make the change and save with the account disabled, close Mail, reopen Mail, and enable the account. Then the settings are maintained and Mail works great... until Mail is closed and reopened again. At that point the server path reverts to an incorrect setting. Anyone else experiencing this? Advice? I don't think this is a problem with the Exchange server because this problem did not happen with OS X Mavericks.

This this to fix repeated password requests....
Open Keychain Access in Applications/Utilities
Search for your Dreamhost accounts. There should be two entries (incoming, outgoing) for each account.
It's not uncommon to find old entries. You might want to delete all and start clean.The Keychain isn't smart and will keep all old entries when you add/change a password.
While you are in the Keychain run Keychain First Aid, Under Keychain Access in the Menu bar.
Open Mail
Open Connection Doctor.
If you see red for the account, enter the password again.
If you continue to have problems, delete the account then add it back.

Mac Mail Outgoing SMTP Settings for Exchange account

I can't seem to get my Mac Mail client outgoing smtp settings correct. I am receiving fine but cannot send. My companies IT person does not have any Mac experience and has asked that I use webmail. Please help.

Thank you sooo much for getting back to me. I am back to trying to figure this out.
I have tried to set it up with the mentioned settings without success.
I think the problem is with the Outgoing Mail Server address that was given to me by the IT person - "webmail.outdoordimensions.com".
Typically, when setting accounts up, I have used an address respective to the web access provider - i.e. "smtp.att.yahoo.com". However, this "Exchange" account is something very new to me.
Thanks again for your help. Also what is "TLS-wrapped"? I didn't find a setting option for this.

General Mail settings won't open and Exchange account won't recieve mails

Here is a strange problem:
The Exchange mail account stopped working on my iPad after several month os working beutifully.
The issues:
New mails won't arrive, it looks like the exchange account is looping forever when trying to get new mails. (The network indicator is spinning.)
I can no longer open the "Mail, Contacts, Calendars" setings, when clicked it marks the settings row but does not open any settings. After some minutes the Setting application ends and the iPad returns to the home screen.
I've tried:
Restarting the iPad - no help,
"hard" restart (hold down home+power for 10sec) - no help,
Upgrading from 3.2.1 to iOS 3.2.2 - no help,
restoring from an old backup (Edit: to be clear: I reset to factory settins and then restored to an old backup) - no help.
The last thing I tried was restoring the iPad to factory settings and register it in iTunes as a new iPad (thus completely reverting all changes) - this removed the Exchange account and when I re-added it, everything worked as it should.
However... I want my things I have in the backup... Anyone has an idea of either how to fix this issue without deleting everything on the iPad or how to restore a backup without getting the Exchange account setup?
Is there a "back-door" to removing an email account (or all accounts, or even all settings)?
Or perhaps a backup setting where you can choose what parts of a backup to restore? (So I can skip the exchange mail account settings.)
Message was edited by: marha007

(My Apple account got messed up??!)
I decided to take the not so very nice road forward.
I reset my iPad to factory settings and restored it as a new iPad.
Then manually re-added all content I managed to backup (photos using a image transfer tool, the rest "pen and paper" style).
This way, the exchange account was recreated (exactly the same as before) and now it works again, just as it did before the hickup.
I still have a lot of info lost from the backup (game saves etc), so if anyone knows how to extract such things from the iPad backup that would be great!
Hope you get your issue solved eventually! The "hard way" worked for me but the whole situation has made me lower the iPad score, I don't love it as much as I did before this happend....

Correct settings for adding Exchange account in Mail

I have successfully added an exchange account to my iPhone. However, to add the same account to Mail there different, additional settings that I cannot seem to get right.
the details I entered into my phone are as follows (please excuse the xxx's but I thought it best not to publish the full details of how to access my server!)
server: arexxx1.axxxring.com
domain: axxxring.local
username: daniel
password: xxxxxx
the settings that are required to add an exchange account to mail are:
incoming mail server
username
password
outlook web access server
outgoing mail server
can anyone advise me how the settings I entered into my iphone might apply to the fields in Mail or if it is even possible.
I am using os x 10.5.8 and exchange 2003.
Many thanks

Obviously you know your username and password so all you should require is the incoming and outgoing mail server addresses which you can obtain from the domain IT people who provide the Exchange account. I am not sure what the outlook web access server address is, but your IT people should know.

How do i delete all mail settings for an exchange account

I have an exchange account that is somehow wrong. By wrong I mean corrupted to the point that it will not login to the exchange server, and then after too many attempts it locks me out of the exchange account. Apple mail and MS Exchange.

Applications -> Utilities -> Disk Utility has the option to repair permissions, which should be given at least 2 hours to finish. Sometimes this fixes launching issues with Mail.
Applications -> Utilities -> Keychain Access lets you delete mail passwords which will be obvious what they are from the Keychain program. You may simply be able to repair the keychain which that program has the option of doing to fix your problem with Mail.
Users -> yourname -> Library -> Mail and Mail Downloads folders store all your locally stored e-mail.
Users -> yourname -> Library -> Preferences -> com.apple.mail.plist
stores all the account setting information (not the actual mail) so you have to re-establish the account.
Message was edited by: a brody

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

How do I install a new Exchange account with the same address as my old Exchange account and have my bcc mail not go to the old account?

I have an iPhone 5s running iOS8 and an iPad, up to date. I have recently changed my mail server but not my email address. My "old" mail account is an Exchange account and I have also set up a "new" Exchange account with the same address but with the new mail server details. When I receive outside, third party emails they are routed correctly to the "new" Exchange account but when I bcc myself or receive other emails from any account with my domain name the emails are routed to my "old" Exchange account. I have changed the default account settings to the "new" Exchange account. Also, if I send myself an email from my laptop, through the new mail service provider, it is routed correctly on my laptop but incorrectly on my iPhone and iPad. It appears as though the Apple products have cached my email address and routing and won't look to pick up the new mail server details. I don't see anything in the mail account settings or contacts that allows me to refresh or clear the cache. The result is I now have mail in 2 accounts. If I can get the misdirected mail from the odl account to the new one I will then make the old account inactive. Anyone have any ideas on this one?
Thanks in advance for your time and ideas,
DAA

Can you set up a rule in your old account to forward mail to your new account and then delete it from the old account?
(1012)

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Exchange Account Settings

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