Exchange Account - Unable to verify account information

Hi There. I was trying to setup a staff members work e-mail to a work iPhone 4. The e-mail is an Exchange e-mail. All the information is correct (e-mail spelling, username and password, Domain and Server, etc) but it keeps saying "Exchange Account - Unable to verify account information" Usually I just click Ok and it still gives me the options to select what I want to sync (Mail, Calendar, etc) and it still goes through. This time it doesn't work at all. Just saves the info I inputted and won't sync up. Any ideas on what's going on?
Thank you for your time and consideration!

Did the user change their password recently?
A user complained about not being able to log in with correct credentials (on outlook 2010) while at home. His password had expired, and when he came in this morning, he changed it. We then tried to set up his exchange account on his iPhone, which gave us the "Unable to verify account information" message. When I learned of the password change, I looked in our Active Directory and sure enough, his account had been marked as "Locked". I unlocked it, and voila! He added his account without any further problems.
So in short, check Active Directory to see if the accounts of affected users are locked. If they are, unlock them.

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You stated that you CANNOT use the same password. That is incorrect. You CAN use the same password. That's it. Period. End of discussion. Your original statement was false.
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The fact that I DO use the same password for my account is proof enough for me. I am an Outlook user. I am fully aware that it was a CHOICE whether or not to enable Two-Step Verification. I chose not to use it.
Secondly, this particular Apple ID that I use is new, yes. I don't use my old one much on these forums anymore. Doesn't mean I'm new to the site. I guess you don't understand how Apple IDs work very well. But that's okay.
I did read the link that you provided. You apparently did not. The first part says 'After you've turned on two-step verification'. In other words, it is NOT the default setting. It was NEVER the default setting. It was something that the user had to CHOOSE to enable.
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http://windows.microsoft.com/en-us/windows/two-step-verification-faq
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I've read many people stating this problem but not a single solution. Any ideas please?
I'm using an Ipad 2
Thanks,
Paul

Although hotmail is a POP account, you can use MS Exchange. I was using 2 hotmail accounts, both on Exchange and both were working well until a few days ago. Now both are working intermittently :-/ look around there are many work arounds, however, no full solutions.

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Hello
I have a iphone and I have always been able to check my hotmail ( microsoft outlook) from my phone. Now when I tried to check my email I get a message OUTLOOK ACCOUNT UNABLE TO VERFIY ACCOUNT INFORMATION. I changed my password called the Microsoft support and spend $70.00 with them but the problem still is not resolved. What can I do?

Hi I m no tech wizz or anything your tags says that you have an iphone 4, ios 7.1. Well ios 7.1 can have a range of issues some people are lucky. Well to answer your question if you have updated and the email doesn't work but before it does than I suggest backing up all of your data and try to restore your iphone.
Instructions are on this page: http://support.apple.com/kb/ht1766
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Agree with Dare, Exchange 2013 is not supported to run on Windows Server 2012 R2.
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Exchange Server 2013 Service Pack 1 Coming in Early 2014
http://blogs.technet.com/b/exchange/archive/2013/11/20/exchange-server-2013-service-pack-1-coming-in-early-2014.aspx
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Templeton Peck wrote:
Are you saying you can't set up the account on the iPad?
I think that's obvious. The OP said:
We've been trying to setup the iPad on our exchange server
You are correct. My bad. Sorry. I'm running a little gun shy right now.
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Exchange Account - Unable to verify account information

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