Exchange account verifies, but only shows folders unless logged into OWA

I was using iphone 3g with my exchange account perfectly when it was first released in July. During some point after upgrading to 2.0.1 or 2.0.2, I stopped receiving email to my exchange account. After several calls to apple, they advised it was my IT departments problem. However other people in my company are still receiving emails on their iphones.
Today, I realized that when I accessed my OWA account from my PC web browser, an email appeared in my iphone. However, only 1 email out of 9 was downloaded. It happened to be the very email that was highlighted in my inbox on OWA. As I selected other emails from my OWA inbox on my PC, they were instantly pushed to my iphone.
I spoke with some other people in my company who have realized they only receive emails if they leave their Outlook exchange accounts open all the time on their desktops. As soon as they close the outlook program, they stop receiving to the iphone. I don't have a desktop with a constant connection, and check my email via OWA when I can. Therefore, one of the reasons for purchasing Iphone. Not to mention my previous blackberry curve worked fine for me.
I am not sure what this means. I can access OWA fine from my safari browser, or any other browser. I was receiving email all the time before the previously mentioned iphone updates, nothing has changed in my IT department, and If I open OWA and select an email, it will push to my phone.
What does this mean, and how do I get the account to receive without being logged on to OWA? After all, isn't that the whole point of having exchange support on the iphone?
Thanks in advance

Fixed in update

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Exchange account verifies, but only shows folders unless logged into OWA

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