Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
(legacy.domain.com)
the process of moving mailboxes successfully without error.
Access OWA for exchange 2007 and exchange 2013 is running normally
access mail from Outlook running normally
Certificate request has been installed and has no problem with it
The OWA virtual directory is configured for internal and external connections and different from the legacy exchange
The autodiscover virtual directory is configured for internal and external connections and different from the legacy exchange
ActiveSync virtual directory is configured for internal and external connections and different from the legacy exchange
user mailboxes are still on exchange 2007 is not problematic.
only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
but, if I create a new user and create user mailboxes directly in exchange server 2013, ActiveSync can run without error on mobile device, access through OWA, MsOutlook, Outlook Anywhere also run normally.
only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
any ideas for this problem, and what should I check on the exchange server ..?

i have run the activesync test connectivity and get some error :
Testing TCP port 443 on host domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 3091 ms.
Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21072 ms.
Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21049 ms.
I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
for users who moved from Exch 2007 to Exch 2013. @Android, iPhone, and Blackberry the error message "cannot connect to the server"

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Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

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If none of the tips above helps you, you can try to download a third party E-mail application from Google Play store. This can be easy way to rule out where a specific problem may be located.
Exchange ActiveSync
Our Xperia phones come with the built-in Android native client for synchronizing your corporate E-mails, calendar and contacts. Here are some things worth double checking if you would experience any problems with Exchange sync.
Begin with checking your sync account details and if you haven’t configured the Exchange ActiveSync account yet see the instructions bellow.
Configuring a Exchange ActiveSync account
Go to the E-mail application and enter your corporate address and password. Then press next.
Don’t worry if the setup might fail at this point because most Exchange servers don’t have auto setup enabled. In this case just press Manual setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Now our E-mail application needs to know what kind of account you want to configure. Press Exchange ActiveSync.
This will bring you to the incoming settings screen. Enter domain\user name, password and server address. If you’re uncertain about your details contact your IT department to check which credentials to use. You will also need to know if you should accept all SSL certificated or use a client certificate.
When all details are correct you will have to setup how and when to sync. So enter and check the options you desire.
When you see this screen the setup is complete.
If your Exchange server requires certain security settings you might see the following pop-up after finishing the setup. If this is the case you must approve the security update in order to sync E-mail, calendar and contacts.
Pressing OK will give you a screen showing you what permissions you need to give the E-mail application. These permissions/ security settings are set from the Exchange server and depend on your corporate IT policy.
Troubleshooting Exchange Active Sync
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
ActiveSync protocol version
You can check which Exchange ActiveSync protocols that are supported by your phone model in its white paper. http://developer.sonymobile.com/downloads/whitepapers/
Compare this with your server to make sure they’re compatible.
“SERVER REQUIRES UNSUPPORTED SECURITY FEATURES”
If you get the error message above your Exchange server is using security settings which are not supported by the Android native Exchange ActiveSync application. Which security settings that your phone model supports depend on firmware version and phone model. If your company runs on security settings that the Android native mail application doesn’t support and you don’t plan to alter the security settings, an alternative is to download any of the dedicated Exchange ActiveSync applications from Google Play store.
New meetings don’t sync?
If you have entered a new meeting in the phone and it doesn’t sync make sure that the meeting has been put into the correct account. When creating a new meeting in the calendar application make sure that you’ve chosen your ActiveSync account as calendar when creating the meeting.
How to use GAL (Global Address List)?
In most of our models you can access the GAL by opening the contacts application and tap the search icon. This will search the Global Address List on your exchange server. Our mail application also searches GAL when typing something in the To: field. Unfortunately we don’t have any default support at the moment for browsing the complete Global Address List.
For more information about what is supported by our Contacts, Calendar and E-mail applications please see this link (Xperia Z, Xperia ZL, Xperia ZR and Xperia Tablet Z). Or this link (Xperia Z1, Xperia Z ultra and Xperia Z1 Compact).
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you sure that your account is really configured for the ActiveSync protocol? Because we've seen this occur only when using IMAP with Hotmail/Outlook.com.
I suggest that you make sure that the account is configured as POP3 or EAS. Or use their own dedicated app.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

How to Create a Microsoft Exchange Active Sync Account

Okay people: This is what I was given, "How toCreate a Microsoft Exchange Active Sync Account" in a recent post in regarding to eliminate the "Invalid Email Account" notice box which appears every other day, after I deleted and added the email account.
I still have one email account functioning which is fine, but still, I'd like to have both of my accounts working. Anyhow, I found the webpage for this creating a Microsoft Exchange Active Sync Account. Setting up an Exchange email account on BlackBerry PlayBook OS 2.0 | BrightPoint GB Blog
I need help here. I have no idea what "Domain Field" indicates, and what is the IT Department? Would that be my server for my private WiFi connection? I need a more specific instructions. Plus the Server Address, what would that be?
Signed: Confused and Bewildered.
Solved!
Go to Solution.

in options goto accounts
choose acount type Email, Calendar, contacts
tap on advanced on bottom
choose Email, Calendar, contacts
Set the Incoming Mail Server to m.gmail.com
Leave Domain blank
Set your username to your full email address
set password and continue
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Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

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