Exchange active sync not loading emails?

Hi I am currently using a Samsung Note 2 and i've added my Company email account successfully using Microsoft Active Sync options in Email settings.
however when i go to look at emails, the inbox just stays on "loading..." indefinitely and does nothing.
Does anyone have any ideas why my phone will not pull emails?
thank you!

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

Similar Messages

Exchange active sync not requesting advanced setup details

hi - we have exchange 2010 with active sync 14.1 we have many types mobile devices connected using active sync including iphone and android. when we previously added any account onto a phone we always had to add the advanced setup manually during
the setup i.e. mail server and domain. now these details are added automatically after adding email and password. This seems less secure and i need to find how to stop this.
Thanks

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

E6 & Exchange Active Sync (Gmail). Emails received...

Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

Exchange calendar over Active Sync not working - Email does work

Hi all,
I am having some strange issue with my iPhone calendar sync with Exchange (not over iTunes but over the Air with the new business features).
I happen to connect to the exchange server and exchange Contacts and Email without any problems but when it comes to the calendar it stops working. I have no Idea why though?!
IF I create a subfolder on that Calendar and fill it with info it works, appointments are shown but my normal real calendar is not shown at all.
Weired isn't it?
I would be very gratefull for any help.
Kind regards
Maniak

Same problem here...but mine seems to be caused by changing the Exchange settings for testing and then changing them back to what they were. Email and contacts work perfectly, but calendar is dead. What makes it even weirder is that when I click in the calendar I can see the items start pouring into the list view, then they all disappear and it remains empty.
Anyone have any ideas? I tried a restore but I didn't have a backup before I made those changes so it is obviously still happening...
Message was edited by: KnightRyder

Exchange active sync is not syncing calendar from my job's outlook

I have an iphone 4s and configured exchange active sync to have emails and calendar from my job's outlook.
I am receiving all emails from outlook server but no meetings accepted on outlook calendar are coming to my iphone.
What have i did wrong?
I tried unselect others calendars on iphone and keeping active only calendar from exchange, but it did not synced.
I tried changing from push to manual, but calendar meetings still does not come.
I tried to turn all off and on again, but it did not solved the issue.
What puzzles me is that emails from outlook server are syncing perfectly...
Please does anyone knows what is the problem here?
Thank you.

Assuming it's turned on in the settings for the account, ask your IT department.

Exchange Active Sync wirh Google Mail: outgoing em...

Dear Support,When I compose a mail in Exchange Active Sync, while not being connected to the internet by any means, the mail is saved to the outgoing folder. However when reconnection to the internet by any means, the email is never being sent. Problem is on N8-00 with current Belle firmware and latest Exchange active sync. Error is reproduceable, and only persists in Exchange active sync, not in "normal" mail accounts (such as GMX)

echozulu25,
Luckily I have only spent 2 hours on this same problem. On my old WinMobile phone I was able to create or bypass the security certificate manually. I read on a recent OS update that they resolved this issue, but after downloading the latest OS version I do not see where I can maniuplate or bypass the security certificate error. Did you ever resolve this? Are you aware of the OS update that supposedly resolves this problem? Please advise.
~apexadam

Exchange Active Sync account will not show up, lost all contacts

HI,
I know there have been various reports of the Active Sync not working properly, however my phone appears to have gone a step fuyrther since Lollipop upgrade..
I had to wipe the phone due to the appalling stability of Lollipop, so had to re-install my corporate email account. When i first did using the setting retrieved from back up, it appeared to work, but then my contacts would randomly vanish, all of them, then they would come back a few hours later. Well after a week of this, my phone also decided that emails would not sync. So i've wiped the accoutn clean and "added a new account"
Hurray emails are back.. but no Contacts. So i go into the "accounts" and the exchange account is missing, yet i'm still getting mails.. If i try to add the account, of course it realises it's aduplicate, but there is no sign of the account, in the main settings page, going through email, contacts or calendar..
Sony and Google what have you done - this is my work phone, the IT department haven't got a clue so i'm stuck with a £300 brick which my company are not happy about and are trying to force an S3 compact on me... PLease help..

Waheyy i've figured it out. I'd just like to not thank the following people:
MY IT department
EE Mobile
Sony
The solution as it appears is consists of the following;
Office / Exchange issue
1. Wipe/ delete the device of any email accounts and, if present remove any OUtlook apps (this is just belt an braces) - restart handset.
2. Open the web version of Office365 - go to Mobile devices, and remove the mobile devices attached to the account. Refresh this page and close down.
Android / Native Email, Contact and Calendar - issue
There is actualyl a guide within the sony website that explains this bit, but it does not highlight it is a fix to any possible solution; though trying to find this page through the hundreds of web searches i carried out remains a no go. However as coincidence would have it, i've found another blog with the same issue and fix!
http://blogs.msdn.com/b/baliles/archive/2014/10/22/sony-xperia-z3-with-office-365-contacts-amp-calen...
In essence, when you want to add an exchange account - DO NOT PICK Exchange, just go to add email as a non-exchange email account - i.e. enter email address and password - but then follow the manual set up process and select exchange.
At this point, you'll get the page where you enter domain info etc - -this bit is important! Put full email addy + password, then in server , type outlook.office365.com, then OK- this will then give you all of the options for Email, Calendar, Contacts etc..
Somehthing somewhere gets confused, why this works at this point is unclear vs selecting exchange account from the very beginnig. Anyway - it works- i have my phone back.. Now for the annoying walkman issue!

Cannot Set Exchange Active Sync Email Account ot Default

OK, I am having a problem setting the Default Email Account as Exchange Active Sync. I am seeing this in iPhone and IPad both running 6.1.2. The Active Sync Mail account is installed on both devices and works fine. The problem is I am unable for some reason to change the Default Email Account from iCloud to the Exchange Active Sync Account installed. When I select the option to change Default Email Account, iCloud is there and checked however the Active Sync Account does not even show up as a selectable option here. Please help! Thanks

Hi Flipper507,
Im having the same issue on a couple of devices. I am unable to select my exchange mail on my iphone 5 on ios 6.1.2 but on a colleague of mines iphone 4 we are able to select it. he is also on 6.1.2. on my iphone 5 it also not shows up as an option.
Would like to hear a solution for this.
Kind regards

Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

Hi,
Please try run below command to double confirm the authentication of ActiveSync:
Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
Please refer to:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

ActiveSync clients are developed by the device manufacturer and/or its operating system developer. I recommend you contact their technical support or find and post to a forum specific to that device.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
(legacy.domain.com)
the process of moving mailboxes successfully without error.
Access OWA for exchange 2007 and exchange 2013 is running normally
access mail from Outlook running normally
Certificate request has been installed and has no problem with it
The OWA virtual directory is configured for internal and external connections and different from the legacy exchange
The autodiscover virtual directory is configured for internal and external connections and different from the legacy exchange
ActiveSync virtual directory is configured for internal and external connections and different from the legacy exchange
user mailboxes are still on exchange 2007 is not problematic.
only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
but, if I create a new user and create user mailboxes directly in exchange server 2013, ActiveSync can run without error on mobile device, access through OWA, MsOutlook, Outlook Anywhere also run normally.
only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
any ideas for this problem, and what should I check on the exchange server ..?

i have run the activesync test connectivity and get some error :
Testing TCP port 443 on host domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 3091 ms.
Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21072 ms.
Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21049 ms.
I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
for users who moved from Exch 2007 to Exch 2013. @Android, iPhone, and Blackberry the error message "cannot connect to the server"

Battery drain after 2.2 update (Exchange Active Sync users or those who use a calendar on the phone)

A lot of folks are having "issues" with battery life after the over the air (OTA) update and there has been much speculation as to the cause. My frustrattion level increased with each new post I read that did not reveal a resolution. The back and forth banter about FTC complaints (that was an interesting escape from the battery problem but not very helpful), new apps running from startup (I don't like 'em either), Linux really working better with all these programs running (don't really care as long as the battery level isn't drained after an hour of just sitting on the counter) just made matters worse.
I would like to share with you my experience and hope that it helps some of you who have taken the time to read my post. First, let me say that the cause is not due the the "bloatware" applications that were installed during the OTA update.
Secondly, the primary purpose of my handheld is for voice calls but running close behind is my need for immediate email, contacts and calendar information (which is configured through Exchange Active Sync). If you are not using your phone with Active Sync or updating a remote calendar like Google), you can stop reading this post.
I noticed that the yin/yang (sync) icon at the top of my screen kept popping up more than usual after the update. Looking through the items I have set to sync (Menu -> Settings -> Accounts & Sync), I reviewed all the things I have set and disabled the sync settings for the things I did not want. After disabling the "Backup Assistant", "Google", "News", "Stocks" and "Weather", I thought for sure the issue would be resolved. Not yet. When those adjustments didn't change the frequency of the sync, I decided to look at the Exchange Active Sync and to my surprise, the culprit was revealed - the calendar was stuck in a sync loop (syncing over and over). I disabled the "Sync Calendar" feature and the phone stopped it's maddening attempt to refresh the calendar.
I let the phone cool off and thought that I could get by with manually toggling the option to sync the calendar but I couldn't accept that was the only way this thing would work. I removed the Exchange Active Sync account and created a new one. After the new account was verified, it attempted to sync mail, contacts and calendar but this time, there was a error that occured during the calendar sync. Instead of repeatedly attempting to re-sync, an error message that stated "Client/Server conversion error". At this point, the calendar sync loop was no longer a problem (wasnt' draining the battery) but now my calendar wouldn't sync at all.
To fix it, I cleared the data in the Calendar applications (Menu -> Settings -> Applications -> Manage applications -> All [tab at the top]). Scroll down the list and open each of the Calendar items and click the "Clear Data" button.
(Credit goes to "Brenny" at AndroidForums.com for the post that explains how to clear the Calendar Data)
It seems that adjustments made to events before the update were kept in the phones local storage. After the update, the calendar data in the phone's cache was not matching my remote calendar and appears to have been the cause for my battery drain. After performing these steps, everything is back to normal. Good luck!

Super frustrating, I know. Do you use Exchange Active Sync?
If so, you might be having the same issue that I've explained. Since making the adjustments (clearing the data from the Active Sync components like mail, contacts and calendar), my battery life is back to normal.
Try clearing the data (see first post in this thread) and let me know what happens.

BES or Exchange Active sync?

Hi. (First time poster).
If a company is gonna replace all the old BB's with Z10 (or newer?) do you really need the BES server anymore? The phones are syncing email, contacts and mail. That's it.
Myself, I don't see the use of BES if the Exchange server can do the same.
We started up with a couple of Z10, and still had to use the BES security code to gain access when using Exchange Active sync.
I guess if we remove the server, this wont happend and we just set them up "normally" as an exchange account.
The big issue here is that it might same some money on license(?).
Hope its not to dumb question(s)

Hey HK416,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
There are a few differences between BES and regular activesync:
1. With BlackBerry Enterprise Server 10 you can get the Personal and Work spaces on the BlackBerry 10 smartphone.
2. BlackBerry Enterprise Server 10 also can activate Android and iOS devices and push down policies.
3. The IT admin can push down applications in the work place on a BlackBerry Enterprise Server.
Other than that, BlackBerry 10 supports ActiveSync for enterprise integration with Microsoft Exchange and other enterpris email platforms that use ActiveSync. In fact we already support ActiveSync on the BlackBerry PlayBook tablet today. It will be simple to setup and sync BlackBerry 10 smartphones out of the box with ActiveSync alone, and that’s fine if you don’t need a high level of security and control (ActiveSync supports a small number of policies which are insufficient for most enterprise MDM requirements) so we also give you the ability to add enterprise-level security and management with BlackBerry Enterprise Service 10.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My Exchange active sync freezes with Belle refresh

Email don't work anymore !!!!!!
Exchange active sync freezes the phone totally !!!!
How on earth do I remove this update ?
BR. Mike
Moderators notes: Non Relevant remarks removed.

Hi Mike72,
The issue of the mail application going black and returning to homescreen was a problem for few users who have Nokia Belle Refresh and here is the fix refer to discussions.nokia.com/t5/Software-Updates/Problem-with-Mail-App-after-Belle-Refresh-Update/m-p/1559682#M122314 or discussions.nokia.com/t5/Software-Updates/Nokia-Belle-Refresh-FAQ-Please-read-before-posting/td-p/1539052 and I hope it helps your problem.
Thanks.
Ngwangwa - Six Million Ways To Die Choose One

Exchange active sync - multiple problems

I am having some serious issues with Exchange Active Sync. I just set up 2 new accounts from scratch - both using EAS. One is a gmail (for apps) account and another is a hotmail account. The google account I have set up to sync only emails and the hotmail account I set up for emails and contacts.
The gmail account is not pulling anything but the latest email in my inbox, even though I set it to "No limit" under mail days to sync.
The hotmail account is only pulling 764 contacts out of 1278 that I have on hotmail.
Both seem to be stuck in this state no matter what I do.
Any ideas? I am using iPhone 3GS with iOS 4.1.
update: just sent myself a test message and it looks like the emails got sync-ed properly. the contacts issue persists. i created a new contact on hotmail and it sync-ed just fine, but there are many contacts on hotmail that are not coming through to the phone.
Message was edited by: rpmm

I've been looking into this for about a year off and on. More recently it seems to be iPads/iPhones that are the worst. Even the latest iOS 5.x. It does seem to be people who travel a lot and/or jump on/off wireless a lot.
Deleting the device partnership does at least for a short time, resolve it in most cases.
I have a little script I run against the logs to show top user syncs. Basically, they do sync constantly all day and night up to 80,000+ hits per day on the ActiveSync frontend server (Exchange 2003), which is about every second or two. I know of a couple of people who got new phones because there battery was dying like crazy. It was just the sync problem killing them.
Anyone else have any info regarding WHEN this starts happening for a device?
It also happens with Android and Windows phones. It may be worse on iDevices for us because a lot of the people traveling have iPhones and/or iPads.

Exchange active sync not loading emails?

Similar Messages

Maybe you are looking for