Exchange active sync not requesting advanced setup details

hi - we have exchange 2010 with active sync 14.1 we have many types mobile devices connected using active sync including iphone and android. when we previously added any account onto a phone we always had to add the advanced setup manually during
the setup i.e. mail server and domain. now these details are added automatically after adding email and password. This seems less secure and i need to find how to stop this.
Thanks

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

Similar Messages

Exchange active sync not loading emails?

Hi I am currently using a Samsung Note 2 and i've added my Company email account successfully using Microsoft Active Sync options in Email settings.
however when i go to look at emails, the inbox just stays on "loading..." indefinitely and does nothing.
Does anyone have any ideas why my phone will not pull emails?
thank you!

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

Exchange Active Sync wirh Google Mail: outgoing em...

Dear Support,When I compose a mail in Exchange Active Sync, while not being connected to the internet by any means, the mail is saved to the outgoing folder. However when reconnection to the internet by any means, the email is never being sent. Problem is on N8-00 with current Belle firmware and latest Exchange active sync. Error is reproduceable, and only persists in Exchange active sync, not in "normal" mail accounts (such as GMX)

echozulu25,
Luckily I have only spent 2 hours on this same problem. On my old WinMobile phone I was able to create or bypass the security certificate manually. I read on a recent OS update that they resolved this issue, but after downloading the latest OS version I do not see where I can maniuplate or bypass the security certificate error. Did you ever resolve this? Are you aware of the OS update that supposedly resolves this problem? Please advise.
~apexadam

Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

ActiveSync clients are developed by the device manufacturer and/or its operating system developer. I recommend you contact their technical support or find and post to a forum specific to that device.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

Hi,
Please try run below command to double confirm the authentication of ActiveSync:
Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
Please refer to:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Exchange Active Sync account will not show up, lost all contacts

HI,
I know there have been various reports of the Active Sync not working properly, however my phone appears to have gone a step fuyrther since Lollipop upgrade..
I had to wipe the phone due to the appalling stability of Lollipop, so had to re-install my corporate email account. When i first did using the setting retrieved from back up, it appeared to work, but then my contacts would randomly vanish, all of them, then they would come back a few hours later. Well after a week of this, my phone also decided that emails would not sync. So i've wiped the accoutn clean and "added a new account"
Hurray emails are back.. but no Contacts. So i go into the "accounts" and the exchange account is missing, yet i'm still getting mails.. If i try to add the account, of course it realises it's aduplicate, but there is no sign of the account, in the main settings page, going through email, contacts or calendar..
Sony and Google what have you done - this is my work phone, the IT department haven't got a clue so i'm stuck with a £300 brick which my company are not happy about and are trying to force an S3 compact on me... PLease help..

Waheyy i've figured it out. I'd just like to not thank the following people:
MY IT department
EE Mobile
Sony
The solution as it appears is consists of the following;
Office / Exchange issue
1. Wipe/ delete the device of any email accounts and, if present remove any OUtlook apps (this is just belt an braces) - restart handset.
2. Open the web version of Office365 - go to Mobile devices, and remove the mobile devices attached to the account. Refresh this page and close down.
Android / Native Email, Contact and Calendar - issue
There is actualyl a guide within the sony website that explains this bit, but it does not highlight it is a fix to any possible solution; though trying to find this page through the hundreds of web searches i carried out remains a no go. However as coincidence would have it, i've found another blog with the same issue and fix!
http://blogs.msdn.com/b/baliles/archive/2014/10/22/sony-xperia-z3-with-office-365-contacts-amp-calen...
In essence, when you want to add an exchange account - DO NOT PICK Exchange, just go to add email as a non-exchange email account - i.e. enter email address and password - but then follow the manual set up process and select exchange.
At this point, you'll get the page where you enter domain info etc - -this bit is important! Put full email addy + password, then in server , type outlook.office365.com, then OK- this will then give you all of the options for Email, Calendar, Contacts etc..
Somehthing somewhere gets confused, why this works at this point is unclear vs selecting exchange account from the very beginnig. Anyway - it works- i have my phone back.. Now for the annoying walkman issue!

Exchange active sync is not syncing calendar from my job's outlook

I have an iphone 4s and configured exchange active sync to have emails and calendar from my job's outlook.
I am receiving all emails from outlook server but no meetings accepted on outlook calendar are coming to my iphone.
What have i did wrong?
I tried unselect others calendars on iphone and keeping active only calendar from exchange, but it did not synced.
I tried changing from push to manual, but calendar meetings still does not come.
I tried to turn all off and on again, but it did not solved the issue.
What puzzles me is that emails from outlook server are syncing perfectly...
Please does anyone knows what is the problem here?
Thank you.

Assuming it's turned on in the settings for the account, ask your IT department.

E-mail and Exchange Active Sync

Planning on configuring E-mail in your Xperia phone? Or do you experiencing problems syncing your E-mails? If yes this might be the topic for you.
Below you’ll find some guides on how to setup E-mail sync and troubleshoot any problems.
POP3/IMAP
POP4/IMAP E-mail accounts are the most commonly used. This guide will show you the steps of configuring your E-mail manually if your E-mail server doesn’t support auto setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Configuring POP3 or IMAP E-mail
Go to the E-mail application and enter your E-mail address and password. Now press Manual setup.
Chose the kind of E-mail server your provider is using. If uncertain check this with your E-mail provider.
Under Incoming settings enter your username, password and server details. If you’re uncertain about these details contact your E-mail provider. But in general your username is the same as your E-mail address but some providers may use a specific user name for your account.
Here you can also set if the server should delete the E-mails if you delete them in your phone. This setting is by default always set to Never.
Next step is Outgoing settings. If your E-mail provider also has an SMTP server you can enter the details for sending E-mails here. This normally requires a sign-in on the SMTP server. If yes, check the Require sign-in box and enter your E-mail address and password. As above if you’re uncertain about any of these details contact your E-mail provider.
If your E-mails provider lacks an SMTP server you can check if your network operator provides an SMTP server and use their details. Using your network operators SMTP generally doesn’t require sign-in.
Now it’s time to set how and when to check for new E-mails. Set and check the options you desire.
The last step of the setup is to enter an account name and your name (signature).
Troubleshooting POP3/IMAP E-mail
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
E-mail disappearing?
By default our E-mail application is set to only mirror the server. So if an E-mail on the server is deleted it will also be removed from the phone at the next sync.
Syncing sent E-mail?
This is not possible on POP3 configurations. To be able to sync sent E-mails in the phone you must have configured an IMAP or Exchange Active Sync account.
Problem sending E-mail?
If you’re not using the same SMTP server as network operator in your phone you might experiencing problems sending E-mail via mobile networks. If this is the case you can connect to a Wi-Fi network to send E-mail or check with your SMTP provider if the outgoing port can be encrypted.
If none of the tips above helps you, you can try to download a third party E-mail application from Google Play store. This can be easy way to rule out where a specific problem may be located.
Exchange ActiveSync
Our Xperia phones come with the built-in Android native client for synchronizing your corporate E-mails, calendar and contacts. Here are some things worth double checking if you would experience any problems with Exchange sync.
Begin with checking your sync account details and if you haven’t configured the Exchange ActiveSync account yet see the instructions bellow.
Configuring a Exchange ActiveSync account
Go to the E-mail application and enter your corporate address and password. Then press next.
Don’t worry if the setup might fail at this point because most Exchange servers don’t have auto setup enabled. In this case just press Manual setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Now our E-mail application needs to know what kind of account you want to configure. Press Exchange ActiveSync.
This will bring you to the incoming settings screen. Enter domain\user name, password and server address. If you’re uncertain about your details contact your IT department to check which credentials to use. You will also need to know if you should accept all SSL certificated or use a client certificate.
When all details are correct you will have to setup how and when to sync. So enter and check the options you desire.
When you see this screen the setup is complete.
If your Exchange server requires certain security settings you might see the following pop-up after finishing the setup. If this is the case you must approve the security update in order to sync E-mail, calendar and contacts.
Pressing OK will give you a screen showing you what permissions you need to give the E-mail application. These permissions/ security settings are set from the Exchange server and depend on your corporate IT policy.
Troubleshooting Exchange Active Sync
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
ActiveSync protocol version
You can check which Exchange ActiveSync protocols that are supported by your phone model in its white paper. http://developer.sonymobile.com/downloads/whitepapers/
Compare this with your server to make sure they’re compatible.
“SERVER REQUIRES UNSUPPORTED SECURITY FEATURES”
If you get the error message above your Exchange server is using security settings which are not supported by the Android native Exchange ActiveSync application. Which security settings that your phone model supports depend on firmware version and phone model. If your company runs on security settings that the Android native mail application doesn’t support and you don’t plan to alter the security settings, an alternative is to download any of the dedicated Exchange ActiveSync applications from Google Play store.
New meetings don’t sync?
If you have entered a new meeting in the phone and it doesn’t sync make sure that the meeting has been put into the correct account. When creating a new meeting in the calendar application make sure that you’ve chosen your ActiveSync account as calendar when creating the meeting.
How to use GAL (Global Address List)?
In most of our models you can access the GAL by opening the contacts application and tap the search icon. This will search the Global Address List on your exchange server. Our mail application also searches GAL when typing something in the To: field. Unfortunately we don’t have any default support at the moment for browsing the complete Global Address List.
For more information about what is supported by our Contacts, Calendar and E-mail applications please see this link (Xperia Z, Xperia ZL, Xperia ZR and Xperia Tablet Z). Or this link (Xperia Z1, Xperia Z ultra and Xperia Z1 Compact).
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you sure that your account is really configured for the ActiveSync protocol? Because we've seen this occur only when using IMAP with Hotmail/Outlook.com.
I suggest that you make sure that the account is configured as POP3 or EAS. Or use their own dedicated app.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
(legacy.domain.com)
the process of moving mailboxes successfully without error.
Access OWA for exchange 2007 and exchange 2013 is running normally
access mail from Outlook running normally
Certificate request has been installed and has no problem with it
The OWA virtual directory is configured for internal and external connections and different from the legacy exchange
The autodiscover virtual directory is configured for internal and external connections and different from the legacy exchange
ActiveSync virtual directory is configured for internal and external connections and different from the legacy exchange
user mailboxes are still on exchange 2007 is not problematic.
only problem with Exchange Active Sync on mobile devices, where I set up an email with android, iphone, windows phone. the error message: cannot connect to the server.
but, if I create a new user and create user mailboxes directly in exchange server 2013, ActiveSync can run without error on mobile device, access through OWA, MsOutlook, Outlook Anywhere also run normally.
only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
any ideas for this problem, and what should I check on the exchange server ..?

i have run the activesync test connectivity and get some error :
Testing TCP port 443 on host domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 3091 ms.
Testing TCP port 443 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21072 ms.
Testing TCP port 80 on host autodiscover.domain.co.id to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
A network error occurred while communicating with the remote host.
Elapsed Time: 21049 ms.
I have allowed access to port 443 (https) and 80 (http) on the firewall and re-run testconnectivity, but still with the same results. if I enable active sync for users who created directly in Exch 2013 there is no problem with the ActiveSync, just a problem
for users who moved from Exch 2007 to Exch 2013. @Android, iPhone, and Blackberry the error message "cannot connect to the server"

BES or Exchange Active sync?

Hi. (First time poster).
If a company is gonna replace all the old BB's with Z10 (or newer?) do you really need the BES server anymore? The phones are syncing email, contacts and mail. That's it.
Myself, I don't see the use of BES if the Exchange server can do the same.
We started up with a couple of Z10, and still had to use the BES security code to gain access when using Exchange Active sync.
I guess if we remove the server, this wont happend and we just set them up "normally" as an exchange account.
The big issue here is that it might same some money on license(?).
Hope its not to dumb question(s)

Hey HK416,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
There are a few differences between BES and regular activesync:
1. With BlackBerry Enterprise Server 10 you can get the Personal and Work spaces on the BlackBerry 10 smartphone.
2. BlackBerry Enterprise Server 10 also can activate Android and iOS devices and push down policies.
3. The IT admin can push down applications in the work place on a BlackBerry Enterprise Server.
Other than that, BlackBerry 10 supports ActiveSync for enterprise integration with Microsoft Exchange and other enterpris email platforms that use ActiveSync. In fact we already support ActiveSync on the BlackBerry PlayBook tablet today. It will be simple to setup and sync BlackBerry 10 smartphones out of the box with ActiveSync alone, and that’s fine if you don’t need a high level of security and control (ActiveSync supports a small number of policies which are insufficient for most enterprise MDM requirements) so we also give you the ability to add enterprise-level security and management with BlackBerry Enterprise Service 10.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

E6 & Exchange Active Sync (Gmail). Emails received...

Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

S920 SD Card Encryption for Exchange Active Sync

My S920 cannot setup 'Exchange Active Sync' service to connect to my corporate exchange mail server.
The server requires the phone to encrypt both phone and sd card.
I could encrypt the phone, but not the sd card.
I wonder the S920 has the SD card encryption function.
Can someone suggest me?

Can S920 encrypt its SD Card?
If yes, how?
Thank you.

Battery drain after 2.2 update (Exchange Active Sync users or those who use a calendar on the phone)

A lot of folks are having "issues" with battery life after the over the air (OTA) update and there has been much speculation as to the cause. My frustrattion level increased with each new post I read that did not reveal a resolution. The back and forth banter about FTC complaints (that was an interesting escape from the battery problem but not very helpful), new apps running from startup (I don't like 'em either), Linux really working better with all these programs running (don't really care as long as the battery level isn't drained after an hour of just sitting on the counter) just made matters worse.
I would like to share with you my experience and hope that it helps some of you who have taken the time to read my post. First, let me say that the cause is not due the the "bloatware" applications that were installed during the OTA update.
Secondly, the primary purpose of my handheld is for voice calls but running close behind is my need for immediate email, contacts and calendar information (which is configured through Exchange Active Sync). If you are not using your phone with Active Sync or updating a remote calendar like Google), you can stop reading this post.
I noticed that the yin/yang (sync) icon at the top of my screen kept popping up more than usual after the update. Looking through the items I have set to sync (Menu -> Settings -> Accounts & Sync), I reviewed all the things I have set and disabled the sync settings for the things I did not want. After disabling the "Backup Assistant", "Google", "News", "Stocks" and "Weather", I thought for sure the issue would be resolved. Not yet. When those adjustments didn't change the frequency of the sync, I decided to look at the Exchange Active Sync and to my surprise, the culprit was revealed - the calendar was stuck in a sync loop (syncing over and over). I disabled the "Sync Calendar" feature and the phone stopped it's maddening attempt to refresh the calendar.
I let the phone cool off and thought that I could get by with manually toggling the option to sync the calendar but I couldn't accept that was the only way this thing would work. I removed the Exchange Active Sync account and created a new one. After the new account was verified, it attempted to sync mail, contacts and calendar but this time, there was a error that occured during the calendar sync. Instead of repeatedly attempting to re-sync, an error message that stated "Client/Server conversion error". At this point, the calendar sync loop was no longer a problem (wasnt' draining the battery) but now my calendar wouldn't sync at all.
To fix it, I cleared the data in the Calendar applications (Menu -> Settings -> Applications -> Manage applications -> All [tab at the top]). Scroll down the list and open each of the Calendar items and click the "Clear Data" button.
(Credit goes to "Brenny" at AndroidForums.com for the post that explains how to clear the Calendar Data)
It seems that adjustments made to events before the update were kept in the phones local storage. After the update, the calendar data in the phone's cache was not matching my remote calendar and appears to have been the cause for my battery drain. After performing these steps, everything is back to normal. Good luck!

Super frustrating, I know. Do you use Exchange Active Sync?
If so, you might be having the same issue that I've explained. Since making the adjustments (clearing the data from the Active Sync components like mail, contacts and calendar), my battery life is back to normal.
Try clearing the data (see first post in this thread) and let me know what happens.

How to Create a Microsoft Exchange Active Sync Account

Okay people: This is what I was given, "How toCreate a Microsoft Exchange Active Sync Account" in a recent post in regarding to eliminate the "Invalid Email Account" notice box which appears every other day, after I deleted and added the email account.
I still have one email account functioning which is fine, but still, I'd like to have both of my accounts working. Anyhow, I found the webpage for this creating a Microsoft Exchange Active Sync Account. Setting up an Exchange email account on BlackBerry PlayBook OS 2.0 | BrightPoint GB Blog
I need help here. I have no idea what "Domain Field" indicates, and what is the IT Department? Would that be my server for my private WiFi connection? I need a more specific instructions. Plus the Server Address, what would that be?
Signed: Confused and Bewildered.
Solved!
Go to Solution.

in options goto accounts
choose acount type Email, Calendar, contacts
tap on advanced on bottom
choose Email, Calendar, contacts
Set the Incoming Mail Server to m.gmail.com
Leave Domain blank
Set your username to your full email address
set password and continue
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Bug in sample code of Exchange Activ Sync cause birthday shift

Dear Apple Development Team,
Continuing the archived discussion 'Exchange Birthday Shifted by 1 day' I just want to inform you that Microsoft identified the reason for shifted birthdays using Exchange Active Sync. According to Microsoft the mentioned problem is not caused by a server-related problem, but due to an error in a Microsoft sample code which was used in Windows Mobile 6.5, Windows Phone 7, Hotmail Outlook Connector and even in iOS. That means that the client side connection was developed incorrectly. Microsoft and Apple copied the incorrect code from time to time using the mentioned Exchange code in their software (iOS, etc).
However, Microsoft already fixed the birthday bug within the latest update of the Outlook Hotmail Connector (please check changelog) as well as in the current update of Windows Phone 7.5 (Mango). For more information please check the following sites:
German: http://answers.microsoft.com/de-de/winphone/forum/wp7-sync/geburtstags-bug/15075 df5-27f3-4518-8e27-b228d4eaab06?page=1
English: http://answers.microsoft.com/en-us/winphone/forum/wp7-sync/birthdays-are-always- set-one-day-earlier-when/b3d16871-ca24-4a26-a0fc-5b0437904a22
Due to the fact, that the mentioned problem isn't fixed in iOS until now, I would be glad if Apple could fix it as soon as possible, too. This bug is really annoying.
Best regards,
Hannes

Hi,
as far as I know the bug is fixed in Hotmail Outlook Connector now. But in the Windows Phone Mango release the bug is still active in "some" cases (for birthdays in the winter time everything is fine and for birthdays in summer time the bug is still there - or vice versa ).
Does Apple plan to fix that bug somehow? As the bug can be fixed with a new release of Outlook connector and partly fixed in the new Windows Phone release it should be a failure in the code of the mobile devices and not with the Hotmail servers - so Apple developers have to work on that.
Does anybody know when this annoying bug will be fixed?
Cheers,
Marcel

Exchange active sync not requesting advanced setup details

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