Exchange calendar over Active Sync not working - Email does work
Hi all,
I am having some strange issue with my iPhone calendar sync with Exchange (not over iTunes but over the Air with the new business features).
I happen to connect to the exchange server and exchange Contacts and Email without any problems but when it comes to the calendar it stops working. I have no Idea why though?!
IF I create a subfolder on that Calendar and fill it with info it works, appointments are shown but my normal real calendar is not shown at all.
Weired isn't it?
I would be very gratefull for any help.
Kind regards
Maniak
Same problem here...but mine seems to be caused by changing the Exchange settings for testing and then changing them back to what they were. Email and contacts work perfectly, but calendar is dead. What makes it even weirder is that when I click in the calendar I can see the items start pouring into the list view, then they all disappear and it remains empty.
Anyone have any ideas? I tried a restore but I didn't have a backup before I made those changes so it is obviously still happening...
Message was edited by: KnightRyder
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E6 & Exchange Active Sync (Gmail). Emails received...
Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail syncOK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks -
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MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
X-MS-BackOffDuration: L/-470
X-MS-Diagnostics: &Log=PrxFrom:10.224.6.74_V120_HH:mail.domain.com_SmtpAdrs:username%40domain.com_NMS1_St:F_Sk0_Srv:12a0c0d0s0e0r0A0sd_Ers1_Cpo19921_Fet20000_ExStk:H4sIAAAAAAAEAOVWS2%2fjNhC%2bL9D%2fMEcvoAh20r0YiwCq5WwF1HFgedujS5Njmw1FqiRlWP31HVqW5LTZpHFboA9d%2bBBn5vvmRc4kt8aZjY%2bnB75jeotxIm1ea96OD2gLplF7OoCll0bD1dXVLcx%2bL5kyz%2bJUWuTe2DpO0nmJlgWRTnYMCfdyj9AdA9Megg2TCgXQbK%2f08CZ%2bdHtjpYuVj2G5kw7QWmOBJtp4sOitZGuFMSRCyKCBKZB6Ywhwa4ujc0FAoJYo4q%2fencyLzrxFVxrtcAzD5vswhhz51NoxpHmWXg1vRh%2buR9NRBKU1ZK6Ar4fDGxhk9%2fnnu7tVMplM83y1yD59u8zfRyDICTB81zgpr53HovdJjnYvCVP8YI033CjX%2f3vOWcsdQuXQwo4RDe2qzUZyScEA1lCzcrvzjngBAPN%2fxN53gpUTozUdIBMxTZ23FfeLkx8GmfY311CQdrbFTEQQJDpwfbgiIJFK%2bUSp4ESaLesSI1jKAvOSadr8uULnw3pe%2bQi%2bMUYh7WPLb65P%2f95fjj9HLRaNoUEndtpoETyPyZzZfT2ZHwJ4cZHxp%2f5T56sI7iulQhL%2fOAKuQmRzKTBHZvnuBDKC7Ji00tc5J%2b9T6M9WEeRUBnoLnCmFNqP0fwOrJA0bOcU60JkekFceZ0ZISrMjwJYd1fL6JxICQmjrCL7Mtj2ZUSFTdkoqypBEXfCL0tfNiZPZeZ%2fw%2fTHpQu9pmFAlwVSTug2VgKZi6BIInGf8EbxlHMOxS4knBLL%2bBbvf09BnBs%2bFHHg3fckJvaYOqqBQNaXljWdqEboXunbPNsu5DhmP9r8Wwn8jk4uR52yPPUbq2p5pjksT9ineU10VVP5NzdOVQr3AHzOhRbWuS%2bbc90xJwV4D0l3WaYqhU86Ypq5t44%2b3fLVKpSsVqyeK1F1fxx8nFpnH5gYMUo0IJbdnkurqdr1ajXDwJt73xnfhSahSPNleVPrs6h%2bczYGJs9bXZ349MZV%2bsRt%2fiecrlAatT49Wss3d8YXxF7aVvwHXJYZmZk0Kmj%2bDT8qsKc%2fpJoBtN41geqDoYbhUwJGmnCJIGo7yxDns9ynId8gf74ydsUOj9Cw9n0COYEbj2hxOyQ%2fFk%2bU%2fm9Gfhj4xBb2NRfy5FCHa6Utw36KPxlKhP9FvXrH0AgoDXfUvVuhvVf1g7CPa5Y6cIoIgvYCfeZaPxv%2bTZ%2fmvaIx0uvAMAAA%3d_S111_Error:ADOperationException1%3aActive+Directory+operation+failed+on+dc1.domain.com.+This+error+is+not+retriable.+Additional+information%3a+Access+is+denied.%0d%0aActive+directory+response%3a+00000005%3a+SecErr%3a+DSID-031521E1%2c+problem+4003+(INSUFF%5FACCESS%5FRIGHTS)%2c+data+0%0a_Mbx:internal_servername.domain.com_Dc:dc1.domain.com_Throttle0_SBkOffD:L%2f-470_DBL7_DBS1_CmdHC-1477255686_TmRcv08:21:38.3814461_TmSt08:21:38.3814461_TmDASt08:21:38.4126927_TmPolSt08:21:38.4126927_TmExSt08:21:38.4126927_TmExFin08:21:38.4439409_TmFin08:21:38.4595741_TmCmpl08:21:58.381466_ActivityContextData:ActivityID%3dc058805f-cfb1-4303-8edc-7962e5cb0d18%3bDbl%3aMBLB.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d8255%3bDbl%3aST.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d11%3bDbl%3aSTCPU.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bDbl%3aBudgUse.T%5b%5d%3d78.1279983520508%3bI32%3aMB.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d37%3bF%3aMB.AL%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d0.4054054%3bDbl%3aMAPI.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bI32%3aRPC.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d37%3bDbl%3aRPC.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bI32%3aROP.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d6740924%3bI32%3aMAPI.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d85%3bI32%3aATE.C%5bsrv00.domain.com%5d%3d1%3bF%3aATE.AL%5bsrv00.domain.com%5d%3d0%3bI32%3aADS.C%5bsrv00%5d%3d1%3bF%3aADS.AL%5bsrv00%5d%3d8.6476%3bI32%3aADW.C%5bdc1%5d%3d1%3bF%3aADW.AL%5bdc1%5d%3d0.6981%3bI32%3aADS.C%5bdc1%5d%3d3%3bF%3aADS.AL%5bdc1%5d%3d1.060033%3bS%3aWLM.Cl%3dCustomerExpectation%3bS%3aWLM.Type%3dEas%3bS%3aWLM.Int%3dTrue%3bS%3aWLM.SvcA%3dFalse%3bS%3aWLM.Bal%3d480000%3bS%3aWLM.BT%3dEas_Budget:(D)Owner%3aSid%7eKSVORIS%5cusername%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5F3e976729-4019-4478-bb02-790c76651d0a%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a46.5620819_
X-DiagInfo: internal_servername
X-BEServer: internal_servername
X-FEServer: internal_servername
Content-Length: 5864
Cache-Control: private
Content-Type: text/html; charset=utf-8
Date: Tue, 30 Sep 2014 08:21:58 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-1715567821-1220945662-1801674531-2707=u56Lnp2ejJqBms/LnMjOycrSyMaaydLLz86c0p7JycfSns6am8bJnsiaxsrOgYHOz9DMz9DNz87L38/Hxc3OxcrH; expires=Thu, 30-Oct-2014 06:21:58 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 20931 ms.
Owa and everything else works fine.Third party COMODO wildcard sertificate. Owa gives no warnings on SSL.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 585 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.domain.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=*.domain.com, OU=COMODO SSL Wildcard, OU=Domain Control Validated, Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB.
Elapsed Time: 562 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
The host name that was found, mail.domain.com, is a wildcard certificate match for common name *.domain.com.
Elapsed Time: 0 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/16/2014 12:00:00 AM, NotAfter = 9/15/2017 11:59:59 PM
Elapsed Time: 0 ms. -
Exchange Calendar Won't Sync, Email & Contacts Sync Fine
I have a new 3GS and I set it up on my company Exchange server. Mail syncs fine. Contacts sync fine. My Calendar, however, won't sync to the phone at all. Not one single event. I've turned sync off and then back on, no luck. I've reset the phone, no joy. I've cleaned up all my old recurring appointments thinking maybe that would be the fix, nope. So far nothing I have tried will get the Calendar items to sync. What would allow the mail and contacts to sync just fine but prevent the calendar from working? Thanks!
I finally resolved this issue. I opened the calendar in outlook on my PC. I went to View>Current View>Categories. I expanded the list (click on the little "+" sign to expand) and then deleted EVERY entry. Some were current, but most were expired, and some went back to 2007. As soon as I deleted all of these entries, that basically wiped my Exchange calendar clean. There had to have been some corrupt entries in their that were preventing calendar sync, because once I cleared out all the entries, I sent myself a meeting request and it showed up instantly on the iPhone. All is right in the world again. Hope this helps others with the same problem.
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