Exchange connector 3 not reading mail
Hi,
I have installed SCSM 2012 R2 and set up exchange connector 3.0, however incoming mail in the mbx of the workflow account is not parsed. I can see sometimes the connector will delete mail from the inbox, but it is not creating an incident in SCSM.
Hi,
Activated verbose logging and still no errors, but an interesting message:
Exchange Connector: [email protected] is not recognized as an email address of a known user in CMDB and will not be scanned by Exchange Connector
Only thing is that this IS a known user that shows up in the CMDB with correct username and email...
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Please trying to verify the Receive Connector's setting. Also try to re-configure it or re-create a new one.
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TechNet Community Support -
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Hello,
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Site: www.scutils.com Twitter:
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[email protected] -
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Scsm 2012 r2 (ur 3) with exchange connector 3 - state never run but reveices mail in opm log?!
Hello everybody,
we have installed scsm 2012 r2 (UR 3) with exchange connector 3. We have connected the connector by the workflow Account (domain user "servicedesk" is in local admin group of the sm server and in the sm Administrators group) and have access
to the mailbox on exchange (2010; autodiscovery is working correct). We receive all mails in the servicedesk mailbox on restarting the sm services and see the mails in the opm logs. But no incidents are created and the connector stays in "never
tun" state and does not receive mails any More after the first start. What do we have missed to check? Beste regards Thomasi have added the registry keys.
the last log says:
EwsResponse: <Trace Tag="EwsResponse" Tid="1" Time="2014-08-10 18:38:52Z" Version="14.03.0067.001">
<?xml version="1.0" encoding="utf-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<h:ServerVersionInfo MajorVersion="14" MinorVersion="3" MajorBuildNumber="174" MinorBuildNumber="1" Version="Exchange2010_SP2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types"
xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<m:FindItemResponse xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types">
<m:ResponseMessages>
<m:FindItemResponseMessage ResponseClass="Success">
<m:ResponseCode>NoError</m:ResponseCode>
<m:RootFolder IndexedPagingOffset="1" TotalItemsInView="1" IncludesLastItemInRange="true">
<t:Items>
<t:Message>
<t:ItemId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgBGAAAAAADPPKNYSCzLRLMWL/UoJg1CBwAVmecTYATlQovl76GEizxlAAAAoyGrAAAVmecTYATlQovl76GEizxlAAAAo0kZAAA="
ChangeKey="CQAAABYAAAAVmecTYATlQovl76GEizxlAAAAo4Fd" />
<t:ParentFolderId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgAuAAAAAADPPKNYSCzLRLMWL/UoJg1CAQAVmecTYATlQovl76GEizxlAAAAoyGrAAA="
ChangeKey="AQAAAA==" />
<t:ItemClass>IPM.Note</t:ItemClass>
<t:Subject>Test 1</t:Subject>
<t:Sensitivity>Normal</t:Sensitivity>
<t:DateTimeReceived>2014-08-10T18:35:12Z</t:DateTimeReceived>
<t:Size>2858</t:Size>
<t:Importance>Normal</t:Importance>
<t:IsSubmitted>false</t:IsSubmitted>
<t:IsDraft>false</t:IsDraft>
<t:IsFromMe>false</t:IsFromMe>
<t:IsResend>false</t:IsResend>
<t:IsUnmodified>true</t:IsUnmodified>
<t:DateTimeSent>2014-08-10T18:34:56Z</t:DateTimeSent>
<t:DateTimeCreated>2014-08-10T18:35:12Z</t:DateTimeCreated>
<t:DisplayCc />
<t:DisplayTo>Service Desk</t:DisplayTo>
<t:HasAttachments>false</t:HasAttachments>
<t:Culture>de</t:Culture>
<t:EffectiveRights>
<t:CreateAssociated>false</t:CreateAssociated>
<t:CreateContents>false</t:CreateContents>
<t:CreateHierarchy>false</t:CreateHierarchy>
<t:Delete>true</t:Delete>
<t:Modify>true</t:Modify>
<t:Read>true</t:Read>
</t:EffectiveRights>
<t:LastModifiedName>Thomas Göttl</t:LastModifiedName>
<t:LastModifiedTime>2014-08-10T18:35:12Z</t:LastModifiedTime>
<t:Sender>
<t:Mailbox>
<t:Name>Thomas Göttl</t:Name>
</t:Mailbox>
</t:Sender>
<t:IsReadReceiptRequested>false</t:IsReadReceiptRequested>
<t:ConversationIndex>Ac+0ycOTmfHK8XrvSM2ftu9rcjREeg==</t:ConversationIndex>
<t:ConversationTopic>Test 1</t:ConversationTopic>
<t:From>
<t:Mailbox>
<t:Name>Thomas Göttl</t:Name>
</t:Mailbox>
</t:From>
<t:InternetMessageId><[email protected]></t:InternetMessageId>
<t:IsRead>false</t:IsRead>
<t:ReceivedBy>
<t:Mailbox>
<t:Name>Service Desk</t:Name>
</t:Mailbox>
</t:ReceivedBy>
<t:ReceivedRepresenting>
<t:Mailbox>
<t:Name>Service Desk</t:Name>
</t:Mailbox>
</t:ReceivedRepresenting>
</t:Message>
</t:Items>
</m:RootFolder>
</m:FindItemResponseMessage>
</m:ResponseMessages>
</m:FindItemResponse>
</s:Body>
</s:Envelope>
</Trace>
and the one before:
EwsResponseHttpHeaders: <Trace Tag="EwsResponseHttpHeaders" Tid="1" Time="2014-08-10 18:38:52Z">
200 OK
Transfer-Encoding: chunked
Content-Encoding: gzip
Vary: Accept-Encoding
Persistent-Auth: false
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Date: Sun, 10 Aug 2014 18:38:51 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate oYGyMIGvoAMKAQChCwYJKoZIgvcSAQICooGaBIGXYIGUBgkqhkiG9xIBAgICAG+BhDCBgaADAgEFoQMCAQ+idTBzoAMCAReibARqZCLk7OlBLjMLGg8XtQO+mutKfYPyK2jeJ2B+wq9raDj1chIZkQT0/72YftQJfdtu1DwfzmlEz8kDSD7ElFT2nF/T5LMDIMT4EpLJALsGQPTec86ubSbl1dKsIZn09qdoGDg5tGxV0bwOSg==
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
</Trace>
the one before:
EwsRequest: <Trace Tag="EwsRequest" Tid="1" Time="2014-08-10 18:38:51Z" Version="14.03.0067.001">
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Header>
<t:RequestServerVersion Version="Exchange2007_SP1" />
<t:TimeZoneContext>
<t:TimeZoneDefinition Id="W. Europe Standard Time" />
</t:TimeZoneContext>
</soap:Header>
<soap:Body>
<m:FindItem Traversal="Shallow">
<m:ItemShape>
<t:BaseShape>AllProperties</t:BaseShape>
</m:ItemShape>
<m:IndexedPageItemView MaxEntriesReturned="1" Offset="0" BasePoint="Beginning" />
<m:Restriction>
<t:And>
<t:IsEqualTo>
<t:FieldURI FieldURI="message:IsRead" />
<t:FieldURIOrConstant>
<t:Constant Value="false" />
</t:FieldURIOrConstant>
</t:IsEqualTo>
<t:IsEqualTo>
<t:FieldURI FieldURI="item:ItemClass" />
<t:FieldURIOrConstant>
<t:Constant Value="IPM.Note" />
</t:FieldURIOrConstant>
</t:IsEqualTo>
</t:And>
</m:Restriction>
<m:ParentFolderIds>
<t:DistinguishedFolderId Id="inbox" />
</m:ParentFolderIds>
</m:FindItem>
</soap:Body>
</soap:Envelope>
</Trace>
the one before:
EwsRequestHttpHeaders: <Trace Tag="EwsRequestHttpHeaders" Tid="1" Time="2014-08-10 18:38:51Z">
POST /EWS/Exchange.asmx HTTP/1.1
Content-Type: text/xml; charset=utf-8
Accept: text/xml
User-Agent: ExchangeServicesClient/14.03.0067.001
Accept-Encoding: gzip,deflate
</Trace>
the one before (xxx for our Domain):
Exchange Connector: Autodiscovered URL: https://sv-exchange01.xxx.intra/EWS/Exchange.asmx
Is there something we missed? -
Exchange Connector / Office 365 Not matching affected user to AD user
We use Office 365 to host our email services. AD is not synchronized to office 365. We're bringing Exchange on premises soon so there isn't a lot we want to invest in that existing infrastructure. I'm using Service Manager 2012 R2.
I have the ADConnector configured, bringing in Active Directory users/groups/computers.
I've gotten the Exchange Connector running in order to retrieve emails from an "IT Services" Office 365 mailbox and automatically create tickets. Notifications back to the users are working fine.
The problem I'm having is the affected user is not being set properly when a user emails the mailbox and an incident is created. It is setting the Affected User to that user's name, but when I double click the Affected user, it brings up the "User
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What am I missing in this process?
Thank you,
MarkI ended up messing around and added a UPN to AD Domains and Trusts matching the domain of our email accounts through Office 365. I found this because similar preparation is required for AD sync to Office 365, so a proper match can be made.
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Exchange Connector - UM Voicemail e-mails
Hi,
I'm trying to get the Exchange Connector in System Center Service Manager 2012 R2 to pickup our Voicemail e-mails from our support box and attach the mp3 as an attachment to the Incident. But voicemails are being ignored by the connector. I've
tried stripping out message header information that identifies it as voicemail and appending a disclaimer to the bottom of the e-mail all using exchange transport rules, but still no luck.
Is there some way of getting SCSM to log the voicemails as Incidents?
Thanks,
AndrewThis is an exchange issue, more then it is a Service Manager issue.
The service manager connector only reads the
IPM.Note Mapi message class, in order to avoid creating incidents for automatic replies or NDRs. unfortunately, voicemails are IPM.Note.Microsoft.Voicemail.UM.CA.
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