Exchange Connector to O365 is dropping

Hello, we have configured Exchange Connector in SCSM 2012 R2 with Office 365.
Connector fails few times per week and usually restart of the workflow server works. When I look on connectors, finished time on connector is up to date but work items are not created. I've tried to completely recreate the connector and also delete Health
Service Cache without any success. Event log is clear (logging level is maximal)
Is there any way how to troubleshoot this?
Thanks

I checked that. No workflow requires attention but any of them wasn't running for few days. Also I have message in event log about Health Service:
OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr Health Services. This may be happening because the Root OpsMgr Health Service is not running.
But this service is running and I also tried to restart it but it doesn't change this state. I've also tried to run AD connector and I can see it as running and finished in log but not in the console. Also This connector runs only for one second, so
I guess it's not syncing. What can I do with workflows stuck like this?
Thanks

Similar Messages

Exchange Connector - Review Activity Votes not updated

Hi All,
I have System Center 2012 R2 Service Manager with Exchange Connector 3.0 (last version, incl bug fix).
I have configured Exchange Connector to check emails in Office365 Mailbox. I've created Run As Account (named O356 RAS) with username of the cloud mailbox user "o365domain.cz\leaservice" (email [email protected]). Our internal domain is
not the same! it is domain.local.
When I create Service Request with Review Activity and I try to Approve this RA by email by sending email with:
From: [email protected]
To: [email protected]
Subject: [RA12345]
Body: [Approved]
nothing happens. I've configured the EWS logging in the registry to level 7, so I can monitor the Exchange Connector in Eventlog. I can see that the connector can see the incoming approval email and process it, because email is deleted in mailbox and in
RA history I can see related object to O365 RAS. But the vote is not processed, Decision Field contains "Not Yet Voted"
RA is in status "In Progress"
The same email status change for Manual Activity is working!!!! I'm using status [Completed] and everything works just fine.
I have problem only with Review Activities... Any ideas pls?
Thanks
Jan Marek MCT | MCITP | MCTS

I fixed it! Workflow Account's AD User has to use the same email address as the Exchange Connector.
I've been using email [email protected] for SCSM workflow account and as the reply address in the scsm smtp notification channel and different email [email protected] for exchange connector. this was causing the review activity problem.
Jan Marek MCT | MCITP | MCTS

Exchange Connector 3.0 (Hotfix Release) Error - Error Message=The key value of an object cannot be changed.

Hello,
I am running Service Manager 2012 with the Exchange Connector 3.0 RTM (Re-release Version). The issue I have is that when an e-mail is processed that is trying to update the status or event log of an incident, the Exchange Connector encounters an error
and will not update the object. The Operations Manager log denotes:
Exchange Connector: Unable to process mail item. Subject="Close Ticket: [IRXXXXX]", Error Message=The key value of an object cannot be changed.
This will happen on a seemingly random selection of Incident work items. I cannot correlate them with a specific template, exchange connector, or incident tier queue that could be causing the issue. I can recreate the way a specific ticket
was created and update it through e-mail without issue, and the next ticket can cause the error to trigger.
I have already opened a Microsoft Support Case using our Software Assurance agreement. After a few months of troubleshooting the issue and trying different fixes, Microsoft support said they were unable to fix the problem and that we would need to
purchase Premier support to go further. At this point I thought I would reach out to the community for ideas.
The setup I have for the Exchange connectors is as follows.
I have three separate Exchange connectors set up to three different mailboxes. One Exchange connector processes external support tickets and applies a specific template. Another processes client support tickets and applies a different template.
And the last Exchange connector processes internal tickets and also processes the updates of tickets created by the other two exchange connectors.
Here are the fixes I've attempted so far:
1. Changed the templates that each Exchange connector applies.
2. Changed the management pack that each template is stored in.
3. Checked my management pack(s) for extended classes by searching for Extension="true" (This was also checked by Microsoft support)
4. Deleted each Exchange connector and recreated each connector
5. Deleted each Exchange connector, deleted the management pack, and reinstalled the management pack and connectors
6. Repeated Step 5, deleted Microsoft.SystemCenter.ExchangeConnector.dll and Microsoft.SystemCenter.ExchangeConnector.resources.dll and then installed the Exchange connector Re-release version 3.0 Published 10/7/2013 (which is supposed to address this
issue)
7. Deleted the HealthServiceState folder and restarted the Management Service
I'm not really sure what to do at this point. I've put many hours into customizing my installation to get it working for my organization so reformatting and starting from scratch would be a nightmare scenario. This environment is in production.
I do have a band-aid in place using Orchestrator. Basically I have a monitor task searching for the error message and when it finds one it searches the mailbox for the offending e-mail and applies either the Resolve or Close status change that is requested
from the user. However, I do not have it working to update the ticket if a comment is applied to the incident. If anyone is in this position and needs to know how to apply this Orchestrator task I am willing to provide my workflow.
I am new to the community and am already impressed with the amount of help and effort there is in this forum. I appreciate in advance any help that is provided and am open to any ideas at this point. I can post more information as needed.
Thank you,
John

Yes that is the whole template. However, I did confirm that this is only happening to incidents where either of two situations triggers a runbook to fire and modify the incident. When I remove the activity from the incident it does clear the
issue. For some background the first Runbook Activity set's the first response date when an incident is resolved if the first response value is null. The second assigns the incident to a user upon creation if the title contains assignto:username;
1.)
<ObjectTemplate ID="Template.d33b5bbcaf3c49b18d8b72bc1e5e1ee4" TypeID="IncidentManagement!System.WorkItem.Incident.ProjectionType">
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/Escalated$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/NeedsKnowledgeArticle$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/HasCreatedKnowledgeArticle$">False</Property>
<Object Path="$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' TypeConstraint='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity']$">
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/RunbookId$">4085f0da-ab83-48e5-bbe3-1f3b5fa2dc4a</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/TemplateId$">Template.d33b5bbcaf3c49b18d8b72bc1e5e1ee4</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/IsReadyForAutomation$">True</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/PropertyMapping$"><?xml version="1.0" encoding="utf-16"?>
<ParameterMapping xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ParameterList>
<RunbookParameterItem>
<Name>Get RA Guid</Name>
<Id>344b15effc1a44528e517c5b4227179c</Id>
<Type>String</Type>
<Value>Generic::Id</Value>
<Direction>In</Direction>
<ContextInfo />
</RunbookParameterItem>
</ParameterList>
<RunbookId>4085f0da-ab83-48e5-bbe3-1f3b5fa2dc4a</RunbookId>
</ParameterMapping></Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/ChildId$">1906</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">$MPElement[Name='CustomSystem_WorkItem_Activity_Library!ActivityStatusEnum.Active']$</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Skip$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Title$">Set First Response on Resolve</Property>
</Object>
</ObjectTemplate>
2.)
<ObjectTemplate ID="Template.b311e1f9126e4e19bbbbeb65ddb220ba" TypeID="IncidentManagement!System.WorkItem.Incident.ProjectionType">
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/Escalated$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/Status$">$MPElement[Name='CustomSystem_WorkItem_Incident_Library!IncidentStatusEnum.Active']$</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/NeedsKnowledgeArticle$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Incident_Library!System.WorkItem.Incident']/HasCreatedKnowledgeArticle$">False</Property>
<Object Path="$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' TypeConstraint='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity']$">
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/RunbookId$">ca88b13b-861a-4d39-a3cb-fd912d951e35</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/TemplateId$">Template.b311e1f9126e4e19bbbbeb65ddb220ba</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/IsReadyForAutomation$">True</Property>
<Property Path="$Context/Property[Type='CustomMicrosoft_SystemCenter_Orchestrator!Microsoft.SystemCenter.Orchestrator.RunbookAutomationActivity.Base']/PropertyMapping$"><?xml version="1.0" encoding="utf-16"?>
<ParameterMapping xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ParameterList>
<RunbookParameterItem>
<Name>RA Activity GUID</Name>
<Id>5677d117a0294a2c898a695032f26c72</Id>
<Type>String</Type>
<Value>Generic::Id</Value>
<Direction>In</Direction>
<ContextInfo />
</RunbookParameterItem>
</ParameterList>
<RunbookId>ca88b13b-861a-4d39-a3cb-fd912d951e35</RunbookId>
</ParameterMapping></Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/ChildId$">1120</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">$MPElement[Name='CustomSystem_WorkItem_Activity_Library!ActivityStatusEnum.Active']$</Property>
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Skip$">False</Property>
<Property Path="$Context/Property[Type='WorkItem!System.WorkItem']/Title$">Execute Orchestrator IR - Autoassign</Property>
</Object>
</ObjectTemplate>

Getting error when trying to create Exchange Connector in System Center Service Manager 2012

Getting error when trying to create Exchange Connector in System Center Service Manager 2012
The connection to the server was unsuccessful. Please check the server name and/or credentials entered.
Additional Information: The server URL is not accessible or the user does not have permission to access it (message: The request failed. The remote server returned an error: (401) Unauthorized.
Warm Regards, Pramod Kumar Singh Manager-IT

Someone sorted out this issue by installing API 1.2 and copying the dll files to the service manager server ,service folder and replacing it with API 2.0 dll files.
Also, your question is related to SCSM, please post at SCSM forum if you have further question.
Juke Chou
TechNet Community Support

Custom Script Execution with 11.1.1.5.0 Exchange Connector

Folks ,
We would be cloning the 11.1.1.5.0 Exchange connector to support 2 different kind of mailboxes in Exchange server 2010 SP2.
The 2 kinds of mailboxes are Personal mailbox and a reference mailbox (similar like a personal mailbox , the only difference is that Auto-reply will be set on this mailbox).
OOTB Exchange connector will be used to create both of these mailboxes . However we want to set auto-reply only on reference mailbox using a powershell cmdlet
http://technet.microsoft.com/en-us/library/dd638217.aspx
So i would like to understand , does the connector provide such a capability to execute a cmdlet from a provisioning process via a process task or some other mechanism .
Thanks
Sid

Thanks Rahul , I have gone through the documentation .
But i dont understand , when doc mentiona you can execute a script before/after a user is created , so is this based on the event on the target after/before a mailbox is created or its triggerd from the create user task in OIM .
As i have 2 clones of exchange connector and both create mailboxes, i want invoke the script in 1 scenario and dont want to execute the script in other scenario .
thanks
Sid

Exchange Connector Setup: Could not establish trust relationship for the SSL/TLS secure channel

This may be more of a cert issue than an issue with SCSM, but here goes.
I am running into something new when creating an Exchange Connector (I swear its always something with this thing. Check the screen shot:
I can get to the service in IE, however there is a cert issue. Again, see the screen shot:
So it appears that the management server does not trust my Exchange cert, nor does it trust my root cert. I added the root CA cert to the management server snapin but still nothing.
If the root cert is under Trusted Root Certification Authorities, shouldn't it trust it? I'm not sure where to go from here?
- Get on the floor, do that dinosaur

Looking at that certificate path tab, it looks like this certificate is a self-signed certificate issued by the exchange server to the exchange server. is it safe to assume this is a lab environment? it's kinda rare for that to be left as-is in a production
exchange architecture.
If it is a self signed certificate (the Issuer and subject fields on the first page will be the same), then the only wat to trust it is to add that certificate to the trusted root certificate authorities under the system certificate store.
Here is an excellent tutorial on how to add certificates to the local machine trusted root store.
If this is a production environment, get with your exchange administrator, because you might be hitting the wrong CAS server, and getting the wrong certificate as a result.m

Exchange Connector 3.0 RTM - Wrong action log type (user comments are sometimes analyst comments)

Hi,
We started using Service Manager a few days ago and I'm noticing some strange behavior from the Exchange connector. Sometimes when a user replies to an e-mail, it get's added as an "Analyst comment", also the private checkbox has a dot in it (not
blank or checked, but a dot..)
In this screenshot user "Marwan" is a regular user, replying to us via email...
Any ideas?

Today there already is intelligence that checks if the recipient == affected user. I am merely suggesting to rewise and/or extend this logic
As I wrote, I see two possible ways here. The easy and the hard (optimal) way. The easy way would be to turn it around, meaning all comments = End-User comments unless it's coming from the Assigned User. So the check would be on the Assigned User instead
of the Affected User as it is today. I understand that some people might complain about this, and might have adapted to the current solution, so it should be optional. In my experience I just see this as more suitable for the customers needs. Well if the source
code could be released it would make it easier to make custom adjustments, e.g. change the Private boolean value to false etc. ;)
The hard optimal way would be to add more options for deciding when it's an Analyst and when it's an End-User. Of course the Exchange connector can't figure that out, but if it did comparison to preselected groups or perhaps User Roles (e.g. if recipient
is Incident Resolver and not affected user => analyst comment).
In any case it's an interesting discussion with many aspects, but one thing is for certain: the exchange connector is unfinished. Not broken, just lacking options. Today people are making alot of custom workflows and even their own connectors to accommodate
for these issues.

How to create a Service request using Exchange connector in SCSM 2012

HI ,
I am able to create Incident request using exchange connector.Could you please let me know that how can i create Service request using Exchange connector 3.0.
Thanks in advance.

Hi,
Select a service request's template for new work items on the last wizard's page.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard:

Problem handling SMTP address with OIM 11gR2 Exchange connector

Hello,
I have a problem in regarding the primary SMTP address with the Exchange connector. The connector doesn't seem to be able to update it. Changing a user's primary SMTP address from its account details in OIM creates a new secondary address in Exchange. It does not change the current primary SMTP address. This does not look like a normal behavior... Any ideas on how to fix this?
I'm using OIM 11gR2 with BP10 with AD 11.1.1.5.0A and Exchange 11.1.1.5.0.
Thanks,
--jtellier

Yes, you can try out few things suggested in below thread
Re: Exchange Provisioning
The error looks like form exchange server side but still not sure about it.
Meantime open Service Request with oracle about the same as I can see other developers are also facing same issue.

SCSM 2012 Exchange connector 3.0 Status Never Run.

HI ,
SCSM exchange connector was Running for almost 8 months . all of sudden it stopped pulling email from Exchange Server.
I looked in to the issue and did not found any major error in the Event log “Operation Manager”
Only event were warning, “OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr Health Services. This may be happening because the Root OpsMgr Health Service is not running.” I did not installed SCOM at
all. This server is not connected to any SCOM server.
I have reinstalled the Exchange web Service API (copied file to SCSM folder)
I have reinstalled exchange connector 3.0 (copied files to SCSM folder and imported management packs)
Created new Exchange connector and all test passed.
But the connector status stays “Never Run”
In my regedit ,I also made the following changes
KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center Service Manager Exchange Connector
EnableEWSTracing = 7
LoggingLevel= 7
I have also looked and tried every option with “Run as Account” and also making admin Role.
I am not getting any error in the log apart from following warning .
I did not found any major error in the Event log “Operation Manager
Only event were warning, “OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr Health Services. This may be happening because the Root OpsMgr Health Service is not running.
Can someone help me , what should be the next step.

the reason you are seeing operations manager errors is because Service manager uses the operations manager SDK to do all of it's work. the error that you are seeing "OpsMgr Config Service failed to send the dirty state notifications to the dirty OpsMgr
Health Services. This may be happening because the Root OpsMgr Health Service is not running." means that the service manager configuration service can't notify the data access service that there are changes to it's MP base, for whatever reason.
i would stop all the system center services on this server, go into the service manager folder, find the "Health state" and "Config State" folders, and move them somewhere else on the system, then restart both services. assuming your
system isn't otherwise damaged, this will force both the config and data access services to rebuild their cache from the database, and should unstick your workflows.

Scsm 2012 r2 (ur 3) with exchange connector 3 - state never run but reveices mail in opm log?!

Hello everybody,
we have installed scsm 2012 r2 (UR 3) with exchange connector 3. We have connected the connector by the workflow Account (domain user "servicedesk" is in local admin group of the sm server and in the sm Administrators group) and have access
to the mailbox on exchange (2010; autodiscovery is working correct). We receive all mails in the servicedesk mailbox on restarting the sm services and see the mails in the opm logs. But no incidents are created and the connector stays in "never
tun" state and does not receive mails any More after the first start. What do we have missed to check? Beste regards Thomas

i have added the registry keys.
the last log says:
EwsResponse: <Trace Tag="EwsResponse" Tid="1" Time="2014-08-10 18:38:52Z" Version="14.03.0067.001">
<?xml version="1.0" encoding="utf-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
    <s:Header>
      <h:ServerVersionInfo MajorVersion="14" MinorVersion="3" MajorBuildNumber="174" MinorBuildNumber="1" Version="Exchange2010_SP2" xmlns:h="http://schemas.microsoft.com/exchange/services/2006/types"
xmlns="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" />
    </s:Header>
    <s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
      <m:FindItemResponse xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types">
        <m:ResponseMessages>
          <m:FindItemResponseMessage ResponseClass="Success">
            <m:ResponseCode>NoError</m:ResponseCode>
            <m:RootFolder IndexedPagingOffset="1" TotalItemsInView="1" IncludesLastItemInRange="true">
              <t:Items>
                <t:Message>
                  <t:ItemId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgBGAAAAAADPPKNYSCzLRLMWL/UoJg1CBwAVmecTYATlQovl76GEizxlAAAAoyGrAAAVmecTYATlQovl76GEizxlAAAAo0kZAAA="
ChangeKey="CQAAABYAAAAVmecTYATlQovl76GEizxlAAAAo4Fd" />
                  <t:ParentFolderId Id="AAMkAGM0NzI4Nzc5LWM0NWMtNDBiZC1iMjIyLWU5YTZlNGM0YjVjZgAuAAAAAADPPKNYSCzLRLMWL/UoJg1CAQAVmecTYATlQovl76GEizxlAAAAoyGrAAA="
ChangeKey="AQAAAA==" />
                  <t:ItemClass>IPM.Note</t:ItemClass>
                  <t:Subject>Test 1</t:Subject>
                  <t:Sensitivity>Normal</t:Sensitivity>
                  <t:DateTimeReceived>2014-08-10T18:35:12Z</t:DateTimeReceived>
                  <t:Size>2858</t:Size>
                  <t:Importance>Normal</t:Importance>
                  <t:IsSubmitted>false</t:IsSubmitted>
                  <t:IsDraft>false</t:IsDraft>
                  <t:IsFromMe>false</t:IsFromMe>
                  <t:IsResend>false</t:IsResend>
                  <t:IsUnmodified>true</t:IsUnmodified>
                  <t:DateTimeSent>2014-08-10T18:34:56Z</t:DateTimeSent>
                  <t:DateTimeCreated>2014-08-10T18:35:12Z</t:DateTimeCreated>
                  <t:DisplayCc />
                  <t:DisplayTo>Service Desk</t:DisplayTo>
                  <t:HasAttachments>false</t:HasAttachments>
                  <t:Culture>de</t:Culture>
                  <t:EffectiveRights>
                    <t:CreateAssociated>false</t:CreateAssociated>
                    <t:CreateContents>false</t:CreateContents>
                    <t:CreateHierarchy>false</t:CreateHierarchy>
                    <t:Delete>true</t:Delete>
                    <t:Modify>true</t:Modify>
                    <t:Read>true</t:Read>
                  </t:EffectiveRights>
                  <t:LastModifiedName>Thomas Göttl</t:LastModifiedName>
                  <t:LastModifiedTime>2014-08-10T18:35:12Z</t:LastModifiedTime>
                  <t:Sender>
                    <t:Mailbox>
                      <t:Name>Thomas Göttl</t:Name>
                    </t:Mailbox>
                  </t:Sender>
                  <t:IsReadReceiptRequested>false</t:IsReadReceiptRequested>
                  <t:ConversationIndex>Ac+0ycOTmfHK8XrvSM2ftu9rcjREeg==</t:ConversationIndex>
                  <t:ConversationTopic>Test 1</t:ConversationTopic>
                  <t:From>
                    <t:Mailbox>
                      <t:Name>Thomas Göttl</t:Name>
                    </t:Mailbox>
                  </t:From>
                  <t:InternetMessageId><[email protected]></t:InternetMessageId>
                  <t:IsRead>false</t:IsRead>
                  <t:ReceivedBy>
                    <t:Mailbox>
                      <t:Name>Service Desk</t:Name>
                    </t:Mailbox>
                  </t:ReceivedBy>
                  <t:ReceivedRepresenting>
                    <t:Mailbox>
                      <t:Name>Service Desk</t:Name>
                    </t:Mailbox>
                  </t:ReceivedRepresenting>
                </t:Message>
              </t:Items>
            </m:RootFolder>
          </m:FindItemResponseMessage>
        </m:ResponseMessages>
      </m:FindItemResponse>
    </s:Body>
</s:Envelope>
</Trace>
and the one before:
EwsResponseHttpHeaders: <Trace Tag="EwsResponseHttpHeaders" Tid="1" Time="2014-08-10 18:38:52Z">
200 OK
Transfer-Encoding: chunked
Content-Encoding: gzip
Vary: Accept-Encoding
Persistent-Auth: false
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Date: Sun, 10 Aug 2014 18:38:51 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Negotiate oYGyMIGvoAMKAQChCwYJKoZIgvcSAQICooGaBIGXYIGUBgkqhkiG9xIBAgICAG+BhDCBgaADAgEFoQMCAQ+idTBzoAMCAReibARqZCLk7OlBLjMLGg8XtQO+mutKfYPyK2jeJ2B+wq9raDj1chIZkQT0/72YftQJfdtu1DwfzmlEz8kDSD7ElFT2nF/T5LMDIMT4EpLJALsGQPTec86ubSbl1dKsIZn09qdoGDg5tGxV0bwOSg==
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
</Trace>
the one before:
EwsRequest: <Trace Tag="EwsRequest" Tid="1" Time="2014-08-10 18:38:51Z" Version="14.03.0067.001">
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Header>
      <t:RequestServerVersion Version="Exchange2007_SP1" />
      <t:TimeZoneContext>
        <t:TimeZoneDefinition Id="W. Europe Standard Time" />
      </t:TimeZoneContext>
    </soap:Header>
    <soap:Body>
      <m:FindItem Traversal="Shallow">
        <m:ItemShape>
          <t:BaseShape>AllProperties</t:BaseShape>
        </m:ItemShape>
        <m:IndexedPageItemView MaxEntriesReturned="1" Offset="0" BasePoint="Beginning" />
        <m:Restriction>
          <t:And>
            <t:IsEqualTo>
              <t:FieldURI FieldURI="message:IsRead" />
              <t:FieldURIOrConstant>
                <t:Constant Value="false" />
              </t:FieldURIOrConstant>
            </t:IsEqualTo>
            <t:IsEqualTo>
              <t:FieldURI FieldURI="item:ItemClass" />
              <t:FieldURIOrConstant>
                <t:Constant Value="IPM.Note" />
              </t:FieldURIOrConstant>
            </t:IsEqualTo>
          </t:And>
        </m:Restriction>
        <m:ParentFolderIds>
          <t:DistinguishedFolderId Id="inbox" />
        </m:ParentFolderIds>
      </m:FindItem>
    </soap:Body>
</soap:Envelope>
</Trace>
the one before:
EwsRequestHttpHeaders: <Trace Tag="EwsRequestHttpHeaders" Tid="1" Time="2014-08-10 18:38:51Z">
POST /EWS/Exchange.asmx HTTP/1.1
Content-Type: text/xml; charset=utf-8
Accept: text/xml
User-Agent: ExchangeServicesClient/14.03.0067.001
Accept-Encoding: gzip,deflate
</Trace>
the one before (xxx for our Domain):
Exchange Connector: Autodiscovered URL: https://sv-exchange01.xxx.intra/EWS/Exchange.asmx
Is there something we missed?

How to configure SCSM exchange connector when exchange server is in different domain.

We installed/configured SCSM in ABC domain and now need to use exchange connector for incident alert mail.
But exchange server is in different domain, say XYZ.
How do we configure?
Thanks,
Abhilash

Cannot configure trust at AD level. But in the config article, following points are given.. but not clear on first 2 steps. Also, we did not find option to "navigate to certificate template and right click certificate templates".
sorry, i dont have much exp with certificates. If steps are described little more clear, would be helpful.
a. If your Service Manager management server does not have a trusted relationship with the Exchange Server, open Certificate Services and create a duplicate copy of the Web Server Certificate Template. Ensure that Private Key Export and Publish
in AD are selected, and then add Read and Enroll permission to Authenticated Users.
b. In Certificate Services, navigate to Certificate Template and right-click Certificate Templates. Click New and then click Certificate Template to Issue. Select the template that you created in the previous step.
c. In Exchange Server, open the Microsoft Management Console and add the Certificates snap-in for the local computer. Right-click the Personal logical store, and then hover over All Tasks.
d. Select Request for New certificate and in the Certificate Enrollment wizard, select Active Directory Enrollment Policy and select the template that you created previously. When you select the certificate, you can click More Information to type
the Exchange Server’s FQDN name as the common name in the Subject tab. You can also type the FQDN name as the Friendly Name in the General tab.
Thanks,
Abhilash

SCSM 2012 R2 Exchange Connector - Close an Incident in SCSM?

Hi All
We have e-mails going from SCSM to 3rd party Ticketing tool called Footprints. We send New and Close e-mails to Footprints from SCSM. However I am exploring having Footprints to send its own Close emails to the Exchange Connector monitored
mailbox (so SCSM\SCOM will close Incidents\Alerts when they have been closed in Footprints). Is this possible? can the tool correlate an E-mail in the Monitored mailbox to an Incident in SCSM that should be closed? If so does the E-mail need to
be Formatted in a particular way? e.g. SCSM ID in E-mail Title? etc
Any thoughts much appreciated!
Kind Regards
Andrew

No need to modify the keyword cause incident ID must to be in the square brackets. Please refer to the connector's guide for a detailed explanation. Just place ID in [] and the keyword in the message's body.
Cheers,
Marat
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Error while installing AD exchange connector

Hi All,
When I m trying to install exchange connector 9.1.1.7.0 in OIM 11.1.1.3.0 I m getting the following error
the error occurred while importing connector xml files
please help me in this regards
DOBJ.XML_IMPORT_ERROR
oracle.iam.reconciliation.exception.ConfigException: oracle.iam.platform.entitymgr.SchemaUpdateException: CREATE TABLE RA_EXCHANGE12 (RECON_TABLE_KEY NUMBER(19,0) PRIMARY KEY NOT NULL,re_key NUMBER(19,0) REFERENCES RECON_EVENTS(re_key) NOT NULL,RECON_CHGLOGATTR_IDXLST VARCHAR2(256),RECON_DBOVERQUOTALIMIT18282E09 VARCHAR2(10),RECON_OTHERTELEPHONENU8FAAE255 VARCHAR2(20),RECON_ADSERVER6D5E9E00 VARCHAR2(19),RECON_DBUSERDEFAULTS311616E5 VARCHAR2(5),RECON_MAILNICKNAMEC69E0A1F VARCHAR2(50),RECON_DELETEDITEMFLAGS4B8499C1 VARCHAR2(2),RECON_MAILSTORENAMEF58A4893 VARCHAR2(300),RECON_SUBMISSIONCONTLED9766CE0 VARCHAR2(10),RECON_DELIVERYCONTLENG317E1988 VARCHAR2(10),RECON_PAGERNUMBER582E286 VARCHAR2(32),RECON_MAIL VARCHAR2(80),RECON_MOBILENUMBERF6563487 VARCHAR2(20),RECON_DBOVERHARDQUOTALE34CA3C8 VARCHAR2(10),RECON_LOGONNAMED4149F30 VARCHAR2(150),RECON_OBJECTGUID VARCHAR2(32),RECON_GARBAGECOLLECTIO4F439638 VARCHAR2(10),RECON_EXCHANGERECIPIENTB8EAAD7 VARCHAR2(10),RECON_DBSTORAGEQUOTA8D855431 VARCHAR2(10),RECON_DISPLAYNAME66894369 VARCHAR2(100),RECON_TELEPHONENUMBER7AECF325 VARCHAR2(20),RECON_EXCHANGEHIDEFROM83F62EF4 VARCHAR2(5),RECON_SAMACCOUNTNAME VARCHAR2(256))
Regards
Sri

Did you tried and failed in importing the AD connector in OIM?
Login to the OIM database and check if that table already exists. Do you get any other errors before or after this one in the diagnostic logs.

Exchange connector stops working after patching?

our service manager exchange connector stopped working after patching that we performed on wed.
When starting or stopping the exchange connector we get this info in the Operations manager log file.
Error importing solutions. Error message:Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.AD,d43c3091-62c2-6404-607d-4376e592a89b] already imported.
Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.Sms,f772aa89-b934-2fac-4f37-5e0165d390ec] already imported.
Management Pack [Microsoft.SystemCenter.ConfigurationManager.Connector.PowerManagement,a070249c-6b56-37b8-d52c-a2906a63f9fc] already imported.
Management Pack [Microsoft.EnterpriseManagement.ServiceManager.Connector.Sms2011,fbea6f5a-838d-25a2-20af-fc21eb0b6706] already imported.
Management Pack [Microsoft.SystemCenter.ConfigurationManager2011.Connector.PowerManagement,bc23ed54-a33a-f608-05a9-c1f292140d2e] already imported.
Has anybody else seen this? Any suggestions?
Thanks Lance

Hi,
Did you try to restart SCSM's services?
If this doesn't help, I would try to delete and recreate the connectors.
More info:
System Center Service Manager Connector 3.0 for Exchange
http://www.microsoft.com/en-us/download/details.aspx?id=38791
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Exchange Connector to O365 is dropping

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