Exchange Edge Server - 2010 (helpdesk to view queue viewer)

Setup - Exchange Server Edge 2010 running in DMZ
Question: Created a local account for Helpdesk team, allowed RDP permission to them, they unable to view Queue Viewer, getting an error message "couldn't find the enterprise organization container'
What permission do i need to give to local account to view queue viewer, need info on power shell command to use to provide them access.
I am sure RBAC would play a role here, command info, pls assist.
Thanks
Inderjit

Hello Inderjit
Unfortunately we cant use RBAC on EDGE server
On Edge Transport servers, RBAC isn't used to control permissions. The local Administrators group is used to control who can configure
Exchange features on the local server.
https://technet.microsoft.com/en-in/library/dd297943(v=exchg.141).aspx
https://technet.microsoft.com/en-in/library/aa996854(v=exchg.141).aspx
sandip

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<System>
<Provider Name="MSExchangeTransport" />
<EventID Qualifiers="32772">10001</EventID>
<Level>3</Level>
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<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-04T13:00:21.000000000Z" />
<EventRecordID>844214</EventRecordID>
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<Computer>exchangeserver1.domain.com</Computer>
<Security />
</System>
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<Data>2</Data>
</EventData>
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RunspaceId                  : 4229f35d-90f1-4c4e-822d-387979921052
ManagedBy                   : {bancobmg.com.br/Users/Raphael Henrique Duarte Campos}
RoleAssignments             : {Message Tracking-Exchange Access Message Tracking}
Roles                       : {Message Tracking}
DisplayName                 :
ExternalDirectoryObjectId   :
Members                     : {bancobmg.com.br/Users/Raphael Henrique Duarte Campos}
SamAccountName              : Exchange Access Message Tracking
Description                 :
RoleGroupType               : Standard
LinkedGroup                 :
Capabilities                : {}
LinkedPartnerGroupId        :
LinkedPartnerOrganizationId :
IsValid                     : True
ExchangeVersion             : 0.10 (14.0.100.0)
Name                        : Exchange Access Message Tracking
DistinguishedName           : CN=Exchange Access Message Tracking,OU=Microsoft Exchange Security Groups,OU=Global,DC=ba
                              ncobmg,DC=com,DC=br
Identity                    : bancobmg.com.br/Global/Microsoft Exchange Security Groups/Exchange Access Message Trackin
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Guid                        : 0957152d-2073-4f75-b40e-63f45eb20f67
ObjectCategory              : bancobmg.com.br/Configuration/Schema/Group
ObjectClass                 : {top, group}
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WhenCreated                 : 06/02/2014 16:25:26
WhenChangedUTC              : 06/02/2014 18:25:26
WhenCreatedUTC              : 06/02/2014 18:25:26
OrganizationId              :
OriginatingServer           : bmg190.bancobmg.com.br
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User                         : bancobmg.com.br/Global/Microsoft Exchange Security Groups/Exchange Access Message Tracki
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AssignmentMethod             : Direct
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AssignmentChain              :
RoleAssigneeType             : RoleGroup
RoleAssignee                 : bancobmg.com.br/Global/Microsoft Exchange Security Groups/Exchange Access Message Tracki
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Role                         : Message Tracking
RoleAssignmentDelegationType : Regular
CustomRecipientWriteScope    :
CustomConfigWriteScope       :
RecipientReadScope           : Organization
ConfigReadScope              : OrganizationConfig
RecipientWriteScope          : Organization
ConfigWriteScope             : OrganizationConfig
Enabled                      : True
RoleAssigneeName             : Exchange Access Message Tracking
IsValid                      : True
ExchangeVersion              : 0.11 (14.0.550.0)
Name                         : Message Tracking-Exchange Access Message Tracking
DistinguishedName            : CN=Message Tracking-Exchange Access Message Tracking,CN=Role Assignments,CN=RBAC,CN=BANC
                               O BMG SA,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=bancobmg,DC=com,DC=br
Guid                         : c3768a00-3f36-4532-b586-a06842a85e24
ObjectCategory               : bancobmg.com.br/Configuration/Schema/ms-Exch-Role-Assignment
ObjectClass                  : {top, msExchRoleAssignment}
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WhenCreated                  : 06/02/2014 16:25:26
WhenChangedUTC               : 06/02/2014 18:25:26
WhenCreatedUTC               : 06/02/2014 18:25:26
OrganizationId               :
OriginatingServer            : bmg190.bancobmg.com.br
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