Exchange email account disappears on treo pro

activesync works great on my treo pro with my corporate outlook exchange email account. but over the past two weeks, the exchange account has simply disappeared three or four times from my phone. (it is the only active account i have. i also have a yahoo account on the phone but it is set to manual updates.) for some reason the exchange account name and details are simply no longer in my list of email accounts and also not available in activesync.
this has happened most when i have not used the treo for a few hours. it is easy to reestablish the account by re-entering password etc and then re-sync everything. but it is also a troublesome pain. does anyone have an idea why this might be?
Post relates to: Treo Pro T850U (Unlocked)

I've never heard of the account simply disappearing. I would try a Hard Reset of the device and see what happens after that. If it continues to happen after a Hard Reset, you might want to talk to your Exchange Admin and see if they are kicking you off.
Post relates to: Treo 800w (Sprint)

Similar Messages

  • TS3276 ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working fine

    ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working totally fine

    Install ClamXav and run a scan with that. It should pick up any trojans.   
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • HT3748 My exchange email account works in iPhone but it does not work in mac, how do i solve it?

    I've tried several times to add my work exchange email account on macBook Pro but it cant connect to the server. It works fine on my iPhone. Is there any solution to this problem?

    Are you connecting to Exchange 2003? If yes, Mail requires Exchange 2007 and higher. Your iPhone can connect but not Mail. You would have to setup as POP in Mail. Microsoft Entourage 2008 connects to Exchange 2003. It's old End of Life software so it will receive no further updates.
    If you are using one of the newer versions of Exchange you might need to turn off AutoDiscover settings. This link has directions for Microsoft Outlook:
    http://www.officeformachelp.com/outlook/exchange/autodiscover/
    See this link for help with Mail:
    **(Fair disclosure: OfficeforMacHelp is my site. I may receive some form of compensation, financial or otherwise, from my recommendation or link.)

  • Looking for help to update the certificate for my Exchange Email Account...

    I'm trying to update the certificate for my Exchange Email Account...Dell had me delete the account, install the new certificate on my phone, and set up the email again...But it still won't work and acts like it can't find/use the new cert.  Any suggestions besides a hard resest of the phone?

    That's a great question, LSchmitz!
    Is the e-mail account on your cell phone? Which device? If its on your phone, an Exchange e-mail, may need to be provisioned/ set up by your employer/ IT department.
    VanessaS_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • IOS6...exchange email account problems....iPad

    I just installed iOS6 on my iPhone 4 and "new iPad"....had a lot of issues with icloud but seemed to have resolved those issues. However, my exchange email and hotmail live account will not sync on my iPad. The iPhone appears to have adapted well, but the iPad will not sync email with either account. I actually went as far as deleting both accounts on the iPad and re-installing. Upon installation the iPad downloads all email, but still will not push and sync future messages. Any ideas?!?!
    DJ BITTY

    UPDATE!
    I think it has something to do with the iCloud. It appears that when I am able to view the storage data in the iCloud, the email push / sync works fine. However, for unknown reasons, sometimes the iPad looses availablilty to iCloud. At that point, the push / sync no longer works. I have to shut off and reboot the iPad in order for it to reconnect with iCloud.
    I'm not sure why the iCloud is affecting hotmail and microsoft exchange email accounts, but it appears that this is when the function no longer works.
    Is anyone else having this same issue?
    DJBITTY

  • I have an iphone 5 with ios 6. I am trying to setup a new exchange email account. I need the backslash but it is not available. I can find it on other apps but not when trying to set up the mail account. (it is not on the  keyboard)

    I have an iphone 4s with ios 6. I am trying to setup a new exchange email account. I need the back slash but it does not show up on the keyboard. I know it is supposed to be on the +key (and is for other apps) but for some reason it is not available when setting up an email account. Is this on purpose or am I doing something wrong?

    I can tell you that with Sprint their coverage area isn't as good as Verizon or AT&T.
    Are you sending these imessage while on wifi or cellular data?  Also your husband would need to be in a good coverage area.
    Usually when imessage is unavailable it will send it as a text.  Does your husband receive your imessage as a text?

  • I have two email accounts on my MacBook Pro and iPhone.  My iPhone continues to send messages from either account that I choose.  My MacBook says that one of my email account outgoing mail servers is Offline?  How can I get that working again?

    I have two email accounts on my MacBook Pro and iPhone that I have been using for a few years.  My phone works perfectly for both accounts.  Now one of my email accounts on the MacBook says the outgoing server is Offline?  How can I fix that so that both accounts send and receive email.  I have tried various things in settings but nothing seems to work. 

    Hi Rochdr,
    You can use the following article to help you address this issue with your mail account in OS X:
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • How can I delete an old exchange email account

    I have a new iPad Air. I restored it from a backup of my old iPad 3. My work exchange email account came with it but does not work. When I followed the procedures my work support provided I found a new email account was created with the same name.  I tried to delete the old exchange account but there is no DELETE option.  I checked and I have no restrictions enabled.  I was able to make the old exchange account inactive by turning off mail/contacts/calendar/reminders.
    Please advise on how to delete this account.
    Thanks in advance
    Environment:
    IOS 7.0.3
    iPad Air 128GB WiFi only

    Brendan, thanks for your reply.  Unfortunately neither of these helped.  There are no checkboxes ticked for Safari (and I only use Firefox, generally) and I am able to sign in after signing off.  But when I go to sign in here I get the [email protected] filled in as in the attached.  And I have been using [email protected] as my defsult email and also my Apple ID user name since before there was an iCloud.  So what now?

  • How do I delete an old Microsoft exchange email account from my phone without it automatically deleting many of my contacts?

    I have an old Microsoft Exchange Email Account on my phone that I no longer use. I never synced my contacts with this email account. Yet, if I delete it, it destroys my contacts. Do I just need to have this email account permanently on my phone? It's really annoying and I want to get rid of it, but have no idea what to do. Thanks!

    If you updated your existing account then try logging out of it on the iPhone by tapping on the id in Settings > Store and then log back in and see if that 'refreshes' the account on it.
    If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps - you should be able to logout of the old account via Settings > Store and log in with you new account for new purchases.

  • My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

    My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?

    shannon284 wrote:
    My husband has retrieved emails from my exchange email account. I deleted them from the trash bin. How is he doing this?
    OK, let's come back to the original issue; how are deleted messages retrievable?
    First, is the account set up as an Exchange account or a POP account? I'll assume it's Exchange. If it were POP the answer is obvious.
    If it's an Exchange account are you deleting the messages from the phone or from some other computer? If you are deleting them from another computer they will not be removed from the Trash folder on the phone until the phone next syncs AND the Trash folder is opened. But this will take time. You can force the Trash folder to sync in near real time by going into Settings/Mail,Contacts,Calendars, tap on the Exchange account, tap on Mail Folders to Push and check "Deleted Items". Note that doing this will result in increased data usage and reduced battery life.
    If I haven't described the situation tell me what assumptions I made that are incorrect.

  • TS3899 I have just set up an exchange email account and am not able to send emails, but I can receive. I have the exact same email account set up on my older IPad and it works fine. The account also works fine on my I phone. The new IPad was set up by my

    I have just added an exchange email account to my new IPad2. I am able to receive emails but I am not able to send messages from this account. I have the exact same account set up on my Old IPad and iPhone and am ble to send and receive. My work (where the server for this account is) gave me the IPad and set up the apple account. What am I missing?

    You might want to try removing they email account and setting it back up again

  • Two Exchange email accounts in Outlook - one doesn't send correctly

    Hello. I currently have two Exchange email accounts added to my Outlook 2010.  The second email is shared by a fellow coworker.  Since I added the second account, I've received synchronization errors in my Unread folder.  Normally,
    I've ignored these as there wasn't any actual functionality errors with Outlook.
    Once in a blue moon though, the sync errors stop and I'm no longer able to email from/as that second email.  Instead, it simply gets stuck in the Outbox where it never actually goes through.  In the past, I've done a mish-mash of using the Repair
    Tool on both OST files and clearing offline items for both Inboxes.
    I was never actually sure if either of the above methods was the actual fix but Outlook eventually let me send emails again from the second account (and once more resuming the flow of synchronization errors).  Now though, it seems like neither
    of those remedies actually work anymore.  
    I've searched online to no avail of what might be the cause of this.  Is anyone familiar with what might be going on?  I'm guessing part of the issue is because the second email is shared between two people and across multiple devices?

    Hi,
    What synchronization errors have you received? The only thing I can think of on Exchange side is
    Open Item Limit or Session Limits.
    On outlook client side, this issue can be caused by numbers of possibilities such as Addins/the outlook profile.
    And your two methods (clearing offline items will clear items from local .ost file) are related to OST files, so I suggest to create a new .ost file and synchronize the folders by the following steps:
    Exit Outlook.
    In Control Panel, click or double-click Mail.
    On the E-mail tab, select the Exchange account, and then click
    Change.
    Clear the Use Cached Exchange Mode check box.
    Click More Settings.
    On the Advanced tab, click Offline Folder File
    Settings.
    Click Disable Offline Use, and then in the dialog box that appears, click
    Yes.
    Again, click Offline Folder File Settings.
    Click OK.
    In the dialog box that appears, click Yes.
    Under Cached Exchange Mode Settings, select the Use Cached Exchange Mode check box.
    Click OK, click Next, and then click
    Finish.
    In the Account Settings and Mail Setup dialog boxes, click
    Close.
    Start Outlook, point to Send/receive on the Tools menu, and then click
    Send/Receive All.
    In addition, we should check this issue via OWA.
    Also make sure that your account is not downloading the cache of the shared mailbox. Go to
    account settings in outlook, more settings ->
    advanced tab and uncheck download shared folders. Restart Outlook.
    If this issue persists next time, I suggest to post on
    Outlook Forum for more professional help about Outlook client side issue.
    Best Regards.

  • Exchange email account not showing up in itunes

    Hi,
    My exchange email account isn't showing up in itunes for sync with my iphone.
    Why?

    I'm not sure the option is available with an Exchange account.
    If your employer supports accessing your company Exchange account with an iPhone and this is set up on the Exchange Server, you can manually create the account on your iPhone.
    The iPhone will try to automatically discover your Exchange server. If you don't have Exchange 2007 with Autodiscovery turned on, it will fail and warn you that it couldn't validate your account. You will have to manually enter your server name in the window. Make sure you enter your ActiveSync server name, not the OWA server (as in Entourage) or the real Exchange server (as in Outlook).

  • I want to delete exchange email account from my iPhone 5s but when ever opening the setting-Mail,Contacts,Calenders but no option to delete the account, please help

    I want to delete exchange email account from my iPhone 5s but when ever opening the setting-Mail,Contacts,Calenders but no option to delete the account, please help

    Do you have Settings/General/Restrictions/Accounts set to dont allow changes - i have an exchange email account on my 6+ and there was a button at the bottom to delete the account
    i dont know that much about exchange ( i hate it) but im wondering if this might be some administrator setting on the account

  • TS1347 My college cancelled my outlook/exchange email account because I graduated. Turns out all my contacts were saved to outlook and I didn't know, is there a way I can get them back without being able to restore the email account?

    Because I graduated, IT support at my college deactivated my email account with outlook/exchange. I wasn't aware, but all my contacts were saved to that account and now they are gone. I have tried to contact my college to see if they can restore it and they haven't responded so I am wondering if there is a way to get them back without having the exchange email account restored. I have looked on iCloud and there are nowhere near as many contacts as I should have saved there. Thanks in advance for your help!!!

    If you do not have the contacts accessible on a computer, iOS device or service like iCloud then they are gone unless you can get them from your school's IT department.

Maybe you are looking for

  • Blue Screen with Error Code B8156CEO

    Hi,my printer shows this error code after turning it on. All the lights are blinking. Plugging off the power supply or trying to reset by holding the power on button doesnt work. Seems to be in a firmware loop. There is some rest of connection to the

  • My clip will not allow me to set its transparency

    OK- I am getting the Tom Wolsey book but in the meantime my FCE HD is being hard learning: I have a full clip of 4 minutes of my daughter singing while seated. But I also have her singing the same song (lip synching) while walking and sitting in a di

  • FTP sample code to remote server

    Hi, i need to FTP a file from R/3 server to another FTP server.  My prorgram generates the file using the "transfer" command and i want to pass this file to a remote FTP server.  very much appreciated if someone can provide a sample of how it can be

  • Cross Dissolve Transition has a black frame

    Which makes photo blink or flash...it is definitely in the transition...does anyone have any idea how to avoid or fix this? Thanks

  • Print function in WAD

    Hi, I want a Java script for Print PDF functionality in WAD. Please help me. Thanks, Ravi.