Exchange Email sync issues

I have my Microsoft Exchange email account setup on my IPhone 4S(5.1.1). My email account has several folders and rules to sort emails into those folders. Even though I have selected those folders in the "Folders to Push" setting, they don't show up in my normal mail app. I don't get an alert (by showing the number of email in that folder) either. If I browse those folders in the account on phone, the emails are there, so I can that the sync is working.
Is anyone else facing this issue?

I usually keep them at 1 week, but I had been working with the default of 3 days after setting up the accounts so many times.
Update: We tried setting up a different exchange account from our server onto my iPhone, and it worked. I am convinced that it is an issue with my account, however that still doesn't solve my problem. I would delete this thread since I no longer believe that I need apple support, but I can't figure out how!

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1.1.1 update fixes Exchange email sync issue

Before the update, when I deleted an email on Exchange on my PC and then hit the wireless/update button on the iPhone, the message would be deleted on the phone. But when I deleted an email on the device, it would never get deleted on the Exchange server. This was a huge pain and has been documented, and I (and I'm sure others) reported the issue to Apple.
After update 1.1.1, everything works fine.

Thats because during the update it cleaned out your system and then when you sync'd with iTunes...it reset your outlook. With an IMAP setup, its designed to do that but only when you allow itunes to sync the account to your phone.
If you hand built your account into the iphone and then with the sync you established a conflict and that is why your IMAPing didnt work right.
Glad its working as designed now.

Email sync issues

I'm having email sync issues & can't find a solution that fixes my problem. Tried everything I've been able to find, including ensuring Sync function is enabled in multiple locations, disabling then reenabling sync features, powering my phone off/on, even resetting the battery. Received the NK1 update on 11 Dec. Not sure if that's when the problems started or not, as I've been busy, but that's seems about the time things stopped sync'ing properly. Am using the email app that comes with the phone (an S4 mini), and have 3 email accounts, cox.net, and 2 aol accts. The cox & 1 of the aol accts won't sync, but the other aol acct does sync. The one that is working I have set to not auto sync, & the manual sync works. Not so on the other two ... the sync app says they are sync'd, but the email app says they haven't been sync'd in like 2-3 days, even tho I've sync'd them multiple times today. Get a continually circling busy / working symbol. Get new email on desktop computer without issues. After a few days, the other two accts will sync up.

CSForest,
From time-to-time I have had this issue with the default email app. Have you checked to see that the app is synched? When it happens with my S4, there is a message at the bottom of the screen saying the app isn't synched. Try this: pull down the status bar and click on the icon at the far right. This will open all the functions available on the status bar. Make sure 'Synch' is on. For some reason, this function on my phone gets turned off without me doing it. KarenC suggested using another email app. As a backup, I use K-9 Mail. I really like this app.
I hope this helps.

Easy steps to troubleshoot the Outlook Email sync issue

One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
On this topic, we’ve seen a lot of articles on Microsoft and some other 3rd-party web sites, usually the explanation and the troubleshooting steps are so long that we don’t know where to start. I’m writing this article to make something easier. Not an encyclopaedia
about Outlook sync issues, just a few things we can take a look at before something really “difficult”.
For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
http://support.microsoft.com/kb/842284/en-us
Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
View
Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
this possible? Yes, this is possibly caused by the custom view.
First please logon the webmail, or OWA for Exchange Accounts, to see whether the “missing” emails exist there, if yes, then let’s do the following:
Go to the folder where the emails should be displayed, switch to VIEW tab ->
Current View Group -> Click Reset View button. When it prompts to confirm, click
Yes.
The emails magically appear! Why? That’s because you have set a custom view in this folder, such as a Filter in View Settings to let Outlook only show these emails that meet the criteria you have set. Once you click
Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
Press Win key + R, in the Run box, type “outlook.exe /cleanviews”, click
OK or press Enter.
Sync Filter
“Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
Outlook has a feature that allows you to limit the amount of data that is synchronized locally to your .OST. The purpose of this feature is to make Outlook usable on devices that have limited or small amounts of local storage. This feature is called Sync
Filter. You can access the sync filter within your E-mail Server Settings under Account Settings.
We can choose the periods of emails we want to keep offline. Switch to
All to keep all emails to local so that they are not “missing”.
(Not all kinds of accounts can use this feature in all versions of Outlook, such as Exchanges Accounts don’t have Sync Filter in Outlook 2010)
Send/Receive Groups
I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
Go to SEND / RECEIVE tab -> Send & Receive Group ->
Define Send/Receive Groups. We can configure the setting for send/receive here:
Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
click OK to save, it should be working fine then.
Summary
When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
VIEW).
As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Dlehman wrote:
Is there a work around way??????????
Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
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Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

Hi,
Please try run below command to double confirm the authentication of ActiveSync:
Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
Please refer to:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Calendar and email sync issues

I have my iphone syncing with my exchange but there is a few issues possible there is a solution or a thirdparty software to fix it.
My issue is I can not invite people when create a schedule on the iphone. I also can not seem to reschedule or delete the appoint once I accept it.
Finally this more with email sync once I read the email in iphone the outlook envelope notification on my still exist it show emails read I would like disppear if I read email on the iphone and there no more new emails then in theory that envelope should disappear is their a way to do this?
Thanks

franku wrote:
My issue is I can not invite people when create a schedule on the iphone. I also can not seem to reschedule or delete the appoint once I accept it.
Yes, it's a missing feature.
Finally this more with email sync once I read the email in iphone the outlook envelope notification on my still exist it show emails read I would like disppear if I read email on the iphone and there no more new emails then in theory that envelope should disappear is their a way to do this?
This is a bug in Outlook. The workaround is to right click on the Inbox and "Mark all as read"
best,
Larry

Growlmail may cause Exchange email sync to stall

I just was looking at another closed thread that mentioned that the problem with Exchange email on Snow Leopard Mail.app no longer downloading could be related to certain plugins or addons.
I would see the sync spinner turning but nothing happening and nothing would fix it including restarts of the computer and/or the application. Note that I did not want to delete my email account due to the obvious setup hassles and the worry that my smart mailboxes would be compromised.
I found that simply clicking disable on the GrowlMail 'enable' checkbox in Mail's preferences and then restarting Mail solved the problem immediately.
I am posting this here in case it would be of help to others. I have not tried re-enabling GrowlMail (v 1.2.1) yet.

I get this same problem. When I delete the sharepoint messages it works again. Anyone know a fix for this?

Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

ActiveSync clients are developed by the device manufacturer and/or its operating system developer. I recommend you contact their technical support or find and post to a forum specific to that device.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

OS upgrade kills Exchange email sync and flattens battery

I did the upgrade to 10.0.10.90 on Saturday. Since then my Exchange email account stopped working, the device often feels warm, and the battery goes flat in a few hours (even without use).
I saw another problem KB33828 wonder if this is related. Vodafone can't/won't help.
Everything else still working, including 2 other non-Exchange email accounts.

Hey peter_r_miles,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
That KB article would be related if your email account gets re-added every few minutes. Since this is a new issue we will need to gather logs to find the root cause. Please contact your network service provider and ask to be transferred to BlackBerry.
Thank you.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

IPhone 2.0 exchange calendar sync issue with PUSH enabled

I have setup Push sync over Exchange for my iPhone. If I accept an incoming meeting request it does not update Entourage calendar. If I change delivery setting to fetch, the issue disappears. Is this a known bug? BTW - several of my work colleagues have noted the same issue. All are Entourage users too.

You can accept/decline/mark tentative any meetings sent to you, and you can also edit meetings you create (whether on the phone or in Outlook, OWA, etc).
IMPORTANT: make sure your user name for the Exchange account as entered on your iPhone exactly matches the case of the user name set up on the Exchange server. (Settings > Mail, Contacts, Calendars > Your-Exchange-Account > Account Info). Set both the Email and Username fields to exactly match the case of your email and username on Exchange. Look up yourself in the Exchange Address Book in Outlook and see how it's entered. i.e. [email protected] must be entered in the iPhone with the same capitalization. I also edited my own contact cards to match -- just to be sure.
Otherwise, the iPhone gets confused with meeting invites and might ask you to Accept/Maybe/Decline your own meetings! If this is the case, you also won't be able to edit meetings on the iPhone even if you create them.
As far as i know, the above is only true for Exchange accounts. I had this problem, and solved it last night.

Microsoft exchange calendar sync issue in iOS 5.0.1

Hi,
I have iPhone 4 with iOS 5.0.1 installed. My company uses Miycrosoft Exchange Server and I have synched my iPhone using the Microsoft Exchange server account option. I don't have any probelm with my emails or contacts.
However, the calendar is not synching properly. After I setup the account for the first time, I see many of my calendar items has been synced. But some of them are missing. I can't find any reason why those items are missing. I added/deleted new items on my calendar on Outlook Web Access and it showed up on my iPhone. I also tried adding/deleting items on my iPhone and they synched appropriately. The only issue is some of the pre-existing items are not showin on my iPhone and I can't find any reason for it.
I already tried to delete the account and add from scratch. I also removed the iCloud from my iPhone and tested without iCloud, no difference. I reinstalled the iCloud.
Any help is much appreciated.

We have struggled with this as well on Exchange 2010. We just trued this today with some of our users and seems to get everything back into sync:
On the iOS device:
• Navigate to Settings app > Mail, Contacts, Calendar.
• Scroll down and locate the Calendar section
• Tap Sync (under the Calendars section)
• Set the interval to All Events
• Close the Settings app (Tap Home button)
I suggest rebooting the iOS device. Check the calendar and let it sync – look for those missing events.
This has worked for everyone that had the missing events issue.

BlackBerry Z10 Exchange Active Sync Issues

Hello all! I am on my 4th BlackBerry device in exactly one year. I have stopped asking for a new phone as I believe it may be software related as the issue continues no matter what. I will put my Exchange account on my phone, change nothing else, ask it to sync only 7 days of email and I get nothing but a screen full of dates listed one after the other. It may be hours before I get an email on it and then once that happens, I may or may not continue to sync email. If that doesn't work, I have to delete my email account, restart my phone, add it back, restart my phone and try again. If THAT doesn't work, I have to completely wipe my phone. It is beyond aggravating. Anyone else know about this issue? It shows that I am on the latest release too. I've tried everything....What am I missing?
Carrier: AT&T
Solved!
Go to Solution.

http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...#
Please see this link! It was AMAZINGLY helpful! I had originally thought that my phones issues were software related since I had 4 phones and they each had the same exact issue. I upgraded my software version via this guys post and it worked. My phone is lighting fast, hasn't had one issue, has lots of updated features and I'm just so excited to not have to give up my BlackBerry for another phone type. AT&T really needs to push this out to their BlackBerry customers!
Hope this helps you!!

IOS 6 and Exchange Calendar Sync Issues

My company has been having several issues with iOS6 active sync and Exchange 2010 (sp2 ru4 v2).
Issues:
1. When an appointment is updated by the organizer the initial appointment does not update on the iOS device. Instead a 2nd appointment is created at the new time causing both appointments to be present.
2. When an appointment is updated by the organizer the iOS device does not reflect the updated date / time. This seems to happen more than not with recurring events.
Does anyone know if apple is aware or what the procedure would be for me to open a case with them directlty? All iOS devices are fully updated (to avoid the tansaction log bug that was happening).

Same issue here Sam, with several users in our organization of about 2500 iPhone and iPad users, mostly iPhone.
I have been watching your post for over two weeks now and no one has responded. Have you learned anything in the interim?
Unfortunately I have not, my many searches across the web have yielded no results that are relevant to the problem.
Ken

IPhone to Exchange calendar sync issues

OK, I have read through many posts on here, but have yet to find a post that describes my situation. If someone has seen this answered in other places, please let me know.
I currently have the following setup:
iPhone 2.2.1, using OTA sync with Exchange
Entourage 2008 (not Outlook/Windows)
Exchange server 2007 (at work, I am not the guy who runs it)
My mail and contacts work fine.
CALENDAR issue for me is something I can't quite wrap my head around:
I get syncs fine for calendar when accepted through Entourage - but when they are updated by the original senders I get multiple entries for every event showing up on my phone (the old events aren't removed). In addition, my phone does not sync back to the Exchange server when I accept invitations, nor when I create entries in my calendar.
Thoughts?

This problem is only something I've had problems with recently. Previously entries in the Calendar would sync OK regardless of where they were created or accepted. So appointments I logged on the road into the phone would work back into Exchange and onto Entourage.
Two things have changed. Our Exchange server was upgraded and how has Active Sync which means I now get push notifications which is great. I've also gone up to the 3.01 software on the iPhone.
Now, it seems I am ONLY getting push from Exchange to the iPhone. Calendar entries from Entourage appear on the phone.
Any calendar entries created on the phone or invites accepted on the phone stay on the phone. They are not synced back to Exchange and onto my Entourage calendar.
As someone who is office based for only a few days a month, effective Calendar sync is vital.
If the problem is with the OS update on the phone then this fix needs to be part of 3.02. If the problem lies with the Active Sync setup then I need some instructions to go back to our Sys Admins with.
Thanks!

Exchange Calendar Sync Issues List

I have noticed three things that are driving me insane and wonder if anyone else is having the same problems and/or has found a fix for the problems below.
1. If you add an appointment in Outlook with categories, by editing it with the iPhone in any way, it clears the categories every time consistently. This is a huge issue for us!
2. You cannot add a private appointment from the iPhone
3. You cannot change the view in the calendar on the iPhone. The default view is to see all the appointments in 30 minute increments, I need this to be in 15 minute increments.
Anyone else what to add to the list? I figured we can list it all here so that Apple has a reference to see some of the issues we are having.
Thanks,
Zach
Message was edited by: PheNeM
Message was edited by: PheNeM

Hmm, i jut bought an iPhone 3g and imust say it has not impressed me with regards to its Exchange capabilities. some of my dissatisfaction are as follows:
- cannot customise calendar, sms , alarm sounds. the default sounds are just too soft and short and i have missed a couple of my appointments. Plus, there is no blinking light to tell u if u have a missed call, sms or appointment/reminder, sigh...
- the contacts in iphone are also not very smart. u have to key in your telephone no. together with the + and country code, else, when u receive a ring/sms, it will not show u the person from your contacts but merely a number;
- i can't load any of my mp3 songs as my ringtone or my calendar or my sms alerts as Apple specifies the ringtone has to be <30 seconds and no customisation for sms/reminders...sigh...;
- also, if i open up any office documents >1mb, my iphone crashes or simply doesnt open them;
- i share some of my calendar with my staff. In my previous Sony Ericsson P990i, when i enter an appointment, i could mark personal appointment/reminders as "private". iphone doesnt allow me to do so hence, the whole world knows my appointment...sigh..;
- iphone doesnt allow u to sync with microsoft outlook notes...sigh...
i sincerely hope there will be a new update from apple to address all these issues if it wants to attract the business market...

Exchange Email sync issues

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