Exchange email will not sync

Re: Iphone 4; I have two email accounts on Exchange: Gmail and a work email.
For the past week my phone will not push the new emails to my phone. I have it where I fetch my emails manually. I'm getting the spinning wheel of death and it says "Checking for mail", but the emails will not show up.
Something seems to be sucking the battery life out of my phone. (Is this related?)
What I have done: Reset the phone; deleted the email account and added it back on. Nothing seems to work.
Everything else on my phone seems to be working fine.
Jenn

Hi,
Please check if this issue affects all activesync users. If only one user is affected, please check if this user is in quarantine list.
And you can enable the ActiveSync Mailbox Logging and then check if there is any related information.
Exchange ActiveSync Mailbox Logging
http://blogs.technet.com/b/jasonsla/archive/2013/03/19/exchange-activesync-mailbox-logging.aspx
Best regards,
Belinda Ma
TechNet Community Support

Similar Messages

  • My exchange calendar will not sync.

    I installed, succesfully, my exchange email and contacts, but for whatever reason, my calendar will not sync. The error that pops up says that my email address is not valid. Any ideas?

    I somehow managed to fix this myself.  I am new to Mac.  What I did was go to Settings and deleted the Exchange account then I re-added it, quit all the windows, re-started the Mac and it all worked fine. 

  • Exchange email will only sync over WiFi on iPhone 6

    Hello.
    We use iPhones with our Exchange 2010 SP3 servers for email through activesync.
    We've recently bought three iPhone 6 handsets and have set them up in exactly the same way as before - we have a mobileconfig file that runs users through the setup.
    On one of them email will only sync correctly when the user is in our office and connected to our internal WiFi.
    When he's using a 3g connection no new emails are delivered, though he doesn't get any error messages - it appears to sync ok, as though there are no new emails for him. Reconnect to our WiFi and email flows as normal.
    I don't believe we have any DNS issues as email is working just fine for everyone else in and out of our network.
    Has anyone else seen this behaviour, and ideally fixed it?
    Thanks

    I had this exact same problem with Email that would only sync while on company's internal wifi for my iphone 6, despite it working perfectly with my other device.  Checked the settings on both devices and they were all the same.  While looking online for a fix I noticed there are a lot of people with this issue, unfortunately none of the "fixes" worked for me.
    Originally I had my iPhone 6 setup to match the settings on my iPad with the server name "exchange.company.com".  This gave me all the check marks as expected, but it wouldn't update unless on internal wifi.  I was able to get my iphone 6 working by adjusting the server name in the account settings.  After I adjusted the server name to be "outlook.company.com", I got the same checkmarks and my email is now working perfectly.
    Not sure why it is different between the two devices but since it has solved my issue I will ignore that portion.  Hope this helps.

  • Revolution-Exchange contacts will not sync

    I have an issue where my exchange contacts will not update on my new Revolution.  The Activesync is working fine with my mail and my calendar over my exchange account, but the phone will not load my contacts from exchange.  I have called online tech support and am working with my work IT group... but so far nothing has worked... any ideas from the group?

    as a follow up - PROBLEM SOLVED... 
    I had to make a backup copy of my contacts... delete them all from my primary exchange contact list... and then I created a test contact which started the sync process to my phone.
    I could then add my 600+ contacts back in smaller groups to get them to sync to my phone.
    Thanks to my IT department for the suggestion !!!

  • After more than a year of success, email will not sync

    After more than a year of successfull syncs with iTunes, my iPhone GS will not sync with my Outlook Calendar. I get the message, "Either there is no default mail client or the current mail client cannot fulfill the messaging requrest. Pleae run Microsoft Outlook and set it as the default mail client."
    The problem with complying with that message is that I DO NOT use Outlook as my default mail client on my PC. I DO use Outlook for my Calendar on the PC and have, in the past, been able to sync with the iPhone calendar.
    On the iPhone, I can receive my email from GMail and another provider without problem. On my PC, I use Forte Agent as my email program.
    I know of nothing that I have done to change settings an any program that would affect the ability to sync my calendar with outlook but NO NEW calendar entries are reaching my iPhone now. All other portions of the sync appear normal.
    Any help would be greatly appreciated.

    Subject correction. It should read: After more than a year of success, Outlook Calendar will not sync.
    It appears that there are a VERY large amount of problems with the calendar not performing sync correctly. Any answers...?

  • My work address and my email will not sync

    I have a black berry curve and my new work email is <Personal Content Removed> and it will not sync for me to get emails on my blackberry.  I tried using the enterprise and the internet options and does not work.  When I use the enterprise I do get an immediate email from blackberry but nothing ever synchs.  When I try using the internet option is just says it is invalid.  Any help for my IT team would help me out.  Thanks
    [Edited - Personal Information. Please read your messages]

    hi and Welcome to the Forums!
    If your company has BES, then you need to talk to the BES admins. If they don't have BES, then you cannot use the Enterprise configuration at all. If, and only if, your email faces the internet, then it should be able to be configured for your BB.
    If it's POP/IMAP, see this procedure:
    KB10154 How to integrate a POP or IMAP email account through advanced integration
    If it's OWA, then see this procedure:
    KB03133 How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
    If you don't know which it is, then you'll need to ask your IT folks. If they don't face your email to the internet, then there is nothing you can do.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Exchange email will not work when offline

    Anyone know when Apple will fix this issue?  Email will not work correctly unless connected to wireless.  This makes it impossible to be productive while flying.  This is exclusive to exchange servers as it woks on POP accounts.  

    I know that.  When I work on my laptop I can file, reply, delete etc. and when I land it updates all the folders and sends and recevies all the mail.  the iPad will not let you file or delete emails unless connected.  This makes flying time completely unproductive.  If I have to have a laptop to do email why have an iPad???

  • Refurbished rapid exchange ipod will not sync

    It's like a brand new one, but itunes is not recognizing it at all-there was cdrom that came with it, but don't know what program (in windows) to open it with. Please help tell me how to get new ipod to sync with existing account!!!!!!!!!!!!!!!

    wasn't helpful, but I'll continue to look on it, unless any new ideas. my original ipod stopped working one day. i had a warranty on it at best buy and geek squad took it and sent me one refurbished on a "rapid exhange program", so it is like new one, it will turn on, but will not sync with itunes- it is "usb device not recoginized".
    - i tried calling geek squad number and explained my situation and they wanted to charge me $50-those batards.

  • Exchange Calendar Will Not Sync or Delete

    Download the 2.1 update this morning and it went smoothly. However, my calendar has not only stopped syncing with my exchange account, but it's been completely wiped clean on my phone.
    When I try to remove the exchange account (I figured this would be the easiest solution) and set it up all over again, I get a pop up that says "Deleting account" that seems to run forever (it's been over 30min). Additionally, when I hold down the home button to cancel out of it and try to go back into settings, settings won't function and appears as though it's frozen indefinitely. The only way then to get settings to work again is to restart the entire phone (hold home/power button for 5secs).
    Bottom line: I need exchange back up and running and my calendar needs to be re-synced. Any assistance would be helpful.

    I am having the issue with calendar exchange as well. My email appears to be working normally, but its eating my battery very quickly!
    Someone help us quickly! I am going to try a phone restore now and try and go back and hopefully my exchange calendar will be back (after the phone, it's my most important feature I need for work).

  • Why exchange email will not work on my ipod touch, but ok on iphone

    Why will microsoft exchange email not work on my ipod touch, but with the exact same settings, it works fine on my iphone? What is the reason for this?

    Try a soft reset, press and hold both power and home buttons together until the Apple logo appears, about 15 seconds, then release both. If still no joy, go into Settings>General>Reset then tap Reset All Settings. If still no joy, back up your iPod to your computer then do a Restore to Backup, if that doesn't work Restore to new through iTunes. If a full restore to new does not work, you may have a hardware issue, contact Apple Genius Bar to have your iPod evaluated. Good luck, Cheers.

  • My email will not sync

    This is obviously not a new problem because I read many discussions on the topic. I have more than one email account, one from work - an Outlook account- and my personal one, a sbc global account. They do not sync my email in real time. My work account syncs maybe 1X per day. It is truly annoying especially when I am out of the office and need that account. I have tried all of the helpful hints- tried to sync every 5 minutes, told it to sync 300 messages, made it my primary account- and nothing works. Verizon- you need to find a solution and from the posts, there are many with the same problem. What gives? Admit there is a problem and put it in the next update.

    hi and Welcome to the Forums!
    If your company has BES, then you need to talk to the BES admins. If they don't have BES, then you cannot use the Enterprise configuration at all. If, and only if, your email faces the internet, then it should be able to be configured for your BB.
    If it's POP/IMAP, see this procedure:
    KB10154 How to integrate a POP or IMAP email account through advanced integration
    If it's OWA, then see this procedure:
    KB03133 How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
    If you don't know which it is, then you'll need to ask your IT folks. If they don't face your email to the internet, then there is nothing you can do.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Exchange email will not work after IOS 5.1 update. Anyone else having same problem. Its been three days now I cannot get mail.

    Exchange Email not working on Iphone 4S is anyone else having the same problem and is there a fix for this?

    @ w3nitro
    I'm having the same issues, except only one of my Exchange accounts took a dive after upgrading to iOS 5.1.  My Gmail account (set up as Exchange) works flawlessly but my native Exchange account (work e-mail) stopped working after the update.
    Post update to 5.1:  (work Exchange account) I could view my inbox and view individuals emails in the inbox, but I was unable to send any emails.  Mail started asking for my password after the update (for the affected Exchange account) but once entered, it failed to verify.
    I completley removed the Exchange account and rentered all the account settings but again, failure to verify any information.  I was hoping my password might have changed but it did not.  Also, maybe the IT guy at the office (not very bright) changed some settings but the only difference is the new iOS update.
    And while playing with the iPhone trying to make it work again, I noticed something really weird.  Old emails (2-3 weeks) from multiple email accounts to include the inop Exchange account started showing up again on the pull down notification menu.  I would clear these out of the notificaion menu but they always kept reapearing; very strange. 

  • Email will Not Sync

    My Yahoo email has stopped syncing to my Droid X. Has worked fine for 8 months until 2 days ago.  

        Bookingohio, let's get your AOL email working again. Do you have a Droid X as well? Are you receiving any error messages when trying to access email? Verify Background Data and Data Enabled checked in Settings, Data manager, Data Delivery. If no changes, please remove then re-add the AOL account. Remove the account by going to Settings, Accounts, selecting AOL then Remove Account. Then you'll have option to add account from the same screen. Let me know if you need further assistance.
    MarquiaF_VZW
    Follow us on Twitter @VZWSupport

  • Exchange email will not work after IOS 5.1.1 update

    My company exchange email was working perfectly, but suddenly stop , i don’t know is  due of the iPhone upgrade or as well my company upgrade to exchange to 2010
    When i enter my account it’s verifying my credentiality, but can’t receive or send emails, always failure to connect to the server
    While outlook is working perfectly in my home network same network my iPhone is connected.

    I am The IT of my company
    teh exhcnage server is workign operfectly , outlook is conecting outside, everything is conecting, blackberry other android phones.
    only Iphone with the latest update
    i did even a Alt+shift restore still unabel to connect
    it verify the account successully , but cant get emails

  • IPhone with Exchange contacts will not sync to Laptop

    A user at our company has an iPhone that syncs with our Exchange server just fine. He just purchased a Mac Book and cannot get his contacts to sync through iTunes.
    It will sync any contacts that he has directly on the phone, but not any that are from the Exchange account.
    Is there a way to do this?
    Thank you in advance.

    No way to do this, which is a limitation with an Exchange account accessed via ActiveSync which provides for syncing contacts over the air with the Exchange server, and this is the way that most employers want it. Contacts synced over the air are not stored locally on the iPhone.
    If the employer allows for accessing the company Exchange account on a personal computer at home, the user can create/access the company Exchange account with the Mail.app on his Mac, which provides for syncing Exchange contacts and calendar events with the Address Book and iCal.
    What is available when syncing Exchange contacts over the air with an Exchange account on an iPhone is syncing personal contacts direct with a supported address book application on a personal computer at home via the iTunes sync process. Business and personal contacts can be viewed combined or separately on the iPhone and are stored and synced separately on the iPhone.

Maybe you are looking for