Exchange inbox hangs when mail starts

Can anyone help with this problem?
when I start mail, the inbox for my exchange account, i get the grey spinning wheel next to the mailbox, usually for hours and hours. but once it stops spinning, the emails are there and the mail app works perfectly. The activity window shows at least three processes waiting for the affected mailbox when they grey wheel is spinning.
does anyone know how to fix this?

I've tried reading the console messages but there is so much going on I can't tell what I'm supposed to be looking for. however I have noticed that if I look at the activity window, the one process that seems to cause the hang is "[exchange mailbox name] Communicating with server [INBOX] Fetching". this has a blue stripy progress bar running next to it with a red octagon to the right of it. Whilst Mail is stuck in the hang, there will be at least (and at most times) one other process above the message about "Fetching", which is always related to the same inbox, i.e."opening mailbox".
I found that by stopping the "Fetching" process by hitting the red octagon works. When it has been stopped it allows other processes relating to the inbox to continue. It has to be stopped several times, as it keeps re-opening, but once any other processess have cleared everything works OK. Has anyone got any idea what is going on here?

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