Exchange information store service is not starting on exchange 2010

i've run the updates on the exchange 2010 and restart the servers, after one week i've restart the 2003 dc and exchange 2010. now exchange information store service is not starting on exchange 2010 and the database are dismounted
help pls

I have just installed Exchange 2010 on my system and when trying to mount the database it fails. The Information Store service will not start on my server. Time is in sync with the DC and the initial install went fine. I have the following
from event viewer:
Cmdlet failed. Cmdlet Mount-Database, parameters {Identity=dellstslab}.
details
System
Provider
Name]
MSExchange
CmdletLogs
EventID
6
Qualifiers]
49152
Level
2
Task
1
Keywords
0x80000000000000
TimeCreated
SystemTime]
2014-02-18T16:43:34.000000000Z
EventRecordID
107
Channel
MSExchange
Management
Computer
Exchange2010.dellstslab.com
Security
EventData
Mount-Database
{Identity=dellstslab}
dellstslab.com/Users/Administrator
S-1-5-21-2431095704-2869583948-1116897492-500
S-1-5-21-2431095704-2869583948-1116897492-500
ServerRemoteHost-EMC
1412
14
00:00:01.1388073
View Entire Forest:
'True', Configuration Domain Controller: 'WIN-NVOVSE1R716.dellstslab.com',
Preferred Global Catalog: 'WIN-NVOVSE1R716.dellstslab.com', Preferred Domain
Controllers: '{ WIN-NVOVSE1R716.dellstslab.com }'
System.InvalidOperationException:
Couldn't mount the database that you specified. Specified database: dellstslab;
Error code: An Active Manager operation failed with a transient error. Please
retry the operation. Error: Database action failed with transient error. Error:
A transient error occurred during a database operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 [Database:
dellstslab, Server: EXCHANGE2010.dellstslab.com]. --->
Microsoft.Exchange.Cluster.Replay.AmDbActionWrapperTransientException: An Active
Manager operation failed with a transient error. Please retry the operation.
Error: Database action failed with transient error. Error: A transient error
occurred during a database operation. Error: MapiExceptionNetworkError: Unable
to make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Exchange.Data.Storage.AmServerTransientException: An Active Manager
operation failed with a transient error. Please retry the operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to
make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 at
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult,
SafeExInterfaceHandle iUnknown, Exception innerException) at
Microsoft.Mapi.ExRpcAdmin.Create(String server, String user, String domain,
String password) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.Mount(Guid mdbGuid,
MountFlags flags) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.<>c__DisplayClassb.<MountDatabaseDirect>b__2()
at
Microsoft.Exchange.Cluster.Replay.FailoverPerformanceTrackerBase`1.RunTimedOperation(TOpCode
opCode, Action operation) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabaseDirect(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags, AmDbActionCode
actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass19.<MountDatabaseDirect>b__18()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of inner exception stack
trace (Microsoft.Mapi.MapiExceptionNetworkError) --- --- End of stack trace on
server (Exchange2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunRpcOperationWithAuth(AmRpcOperationHint
rpcOperationHint, String serverName, String databaseName, NetworkCredential
networkCredential, Nullable`1 timeoutMs, InternalRpcOperation rpcOperation) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.MountDatabaseDirectEx(String
serverToRpc, Guid dbGuid, AmMountArg mountArg) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbAction.MountDatabaseDirect(AmServerName
serverName, AmServerName lastMountedServerName, Guid dbGuid, MountFlags
storeFlags, AmMountFlags amFlags, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbStandaloneAction.<>c__DisplayClass2.<MountInternal>b__0(Object
, EventArgs ) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmHelper.HandleKnownExceptions(EventHandler
ev) --- End of inner exception stack trace
(Microsoft.Exchange.Data.Storage.AmServerTransientException) --- at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbOperation.Wait(TimeSpan
timeout) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabase(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags,
DatabaseMountDialOverride mountDialOverride, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass4.<MountDatabase>b__3()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of stack trace on server
(EXCHANGE2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunDatabaseRpcWithReferral(AmRpcOperationHint
rpcOperationHint, Database database, String targetServer, InternalRpcOperation
rpcOperation) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.RequestMount(MountFlags
storeMountFlags) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.InternalProcessRecord()
--- End of inner exception stack trace ---
7
Microsoft.Exchange.Cluster.Replay.AmDbActionWrapperTransientException:
An Active Manager operation failed with a transient error. Please retry the
operation. Error: Database action failed with transient error. Error: A
transient error occurred during a database operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Exchange.Data.Storage.AmServerTransientException: An Active Manager
operation failed with a transient error. Please retry the operation. Error:
MapiExceptionNetworkError: Unable to make admin interface connection to server.
(hr=0x80040115, ec=-2147221227) Diagnostic context: ...... Lid: 12696 dwParam:
0x6D9 Msg: EEInfo: Generation Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam:
0x6D9 Msg: EEInfo: Generating component: 2 Lid: 14744 dwParam: 0x6D9 Msg:
EEInfo: Status: 1753 Lid: 9624 dwParam: 0x6D9 Msg: EEInfo: Detection location:
501 Lid: 13720 dwParam: 0x6D9 Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9
Msg: EEInfo: NumberOfParameters: 4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]:
Unicode string: ncalrpc Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode
string: Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570
Lid: 12952 dwParam: 0x6D9 Msg: EEInfo: prm[3]: Long val: 382312662 Lid: 24060
StoreEc: 0x80040115 Lid: 23746 Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid:
27842 StoreEc: 0x80040115 Lid: 20866 Lid: 29058 StoreEc: 0x80040115 --->
Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to
make admin interface connection to server. (hr=0x80040115, ec=-2147221227)
Diagnostic context: ...... Lid: 12696 dwParam: 0x6D9 Msg: EEInfo: Generation
Time: 2014-02-18 16:43:34:389 Lid: 10648 dwParam: 0x6D9 Msg: EEInfo: Generating
component: 2 Lid: 14744 dwParam: 0x6D9 Msg: EEInfo: Status: 1753 Lid: 9624
dwParam: 0x6D9 Msg: EEInfo: Detection location: 501 Lid: 13720 dwParam: 0x6D9
Msg: EEInfo: Flags: 0 Lid: 11672 dwParam: 0x6D9 Msg: EEInfo: NumberOfParameters:
4 Lid: 8856 dwParam: 0x6D9 Msg: EEInfo: prm[0]: Unicode string: ncalrpc Lid:
8856 dwParam: 0x6D9 Msg: EEInfo: prm[1]: Unicode string: Lid: 12952 dwParam:
0x6D9 Msg: EEInfo: prm[2]: Long val: -1988875570 Lid: 12952 dwParam: 0x6D9 Msg:
EEInfo: prm[3]: Long val: 382312662 Lid: 24060 StoreEc: 0x80040115 Lid: 23746
Lid: 31938 StoreEc: 0x80040115 Lid: 19650 Lid: 27842 StoreEc: 0x80040115 Lid:
20866 Lid: 29058 StoreEc: 0x80040115 at
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult,
SafeExInterfaceHandle iUnknown, Exception innerException) at
Microsoft.Mapi.ExRpcAdmin.Create(String server, String user, String domain,
String password) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.Mount(Guid mdbGuid,
MountFlags flags) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.<>c__DisplayClassb.<MountDatabaseDirect>b__2()
at
Microsoft.Exchange.Cluster.Replay.FailoverPerformanceTrackerBase`1.RunTimedOperation(TOpCode
opCode, Action operation) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabaseDirect(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags, AmDbActionCode
actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass19.<MountDatabaseDirect>b__18()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of inner exception stack
trace (Microsoft.Mapi.MapiExceptionNetworkError) --- --- End of stack trace on
server (Exchange2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunRpcOperationWithAuth(AmRpcOperationHint
rpcOperationHint, String serverName, String databaseName, NetworkCredential
networkCredential, Nullable`1 timeoutMs, InternalRpcOperation rpcOperation) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.MountDatabaseDirectEx(String
serverToRpc, Guid dbGuid, AmMountArg mountArg) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbAction.MountDatabaseDirect(AmServerName
serverName, AmServerName lastMountedServerName, Guid dbGuid, MountFlags
storeFlags, AmMountFlags amFlags, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbStandaloneAction.<>c__DisplayClass2.<MountInternal>b__0(Object
, EventArgs ) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmHelper.HandleKnownExceptions(EventHandler
ev) --- End of inner exception stack trace
(Microsoft.Exchange.Data.Storage.AmServerTransientException) --- at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmDbOperation.Wait(TimeSpan
timeout) at
Microsoft.Exchange.Cluster.ActiveManagerServer.ActiveManagerCore.MountDatabase(Guid
mdbGuid, MountFlags storeFlags, AmMountFlags amMountFlags,
DatabaseMountDialOverride mountDialOverride, AmDbActionCode actionCode) at
Microsoft.Exchange.Cluster.ActiveManagerServer.AmRpcServer.<>c__DisplayClass4.<MountDatabase>b__3()
at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.RunRpcServerOperation(String
databaseName, RpcServerOperation rpcOperation) --- End of stack trace on server
(EXCHANGE2010.dellstslab.com) --- at
Microsoft.Exchange.Data.Storage.Cluster.HaRpcExceptionWrapperBase`2.ClientRethrowIfFailed(String
databaseName, String serverName, RpcErrorExceptionInfo errorInfo) at
Microsoft.Exchange.Data.Storage.ActiveManager.AmRpcClientHelper.RunDatabaseRpcWithReferral(AmRpcOperationHint
rpcOperationHint, Database database, String targetServer, InternalRpcOperation
rpcOperation) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.RequestMount(MountFlags
storeMountFlags) at
Microsoft.Exchange.Management.SystemConfigurationTasks.MountDatabase.InternalProcessRecord()
The system attendant service does not start either. Any ideas?

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Hello all
Running Exchange 2013 CU3 on Windows 2008R2 sp1 in a two node DAG. We are seeing the bellow warning when running a backup. How to resolve this?
RPC request to the Microsoft Exchange Information Store service for log truncation failed for database CoramB3\Servername. Error: Failed to notify source server 'servername.coram.com' about the local truncation point. Hresult: 0xc8000713. Error: Unable to find
the file. Also log files are not being flushed
Bulls on Parade

Hello,
Please verify backup software.
Please use vssadmin list writers command to check the status of the VSS admin. If it is in a
failed state, please restart the Exchange replication service and then check the status again.
Please use Get-MailboxDatabaseCopyStatus cmdlet to view health and status information about mailbox database copies.
Please use Get-DatabaseAvailabilityGroupNetwork “DAG Name” | fl cmdlet to view configuration and state information for a DAG network.
Please use Get-DatabaseAvailabilityGroupNetwork DAG Name\MAPINetwork | fl cmdlet and Get-DatabaseAvailabilityGroupNetwork DAG Name\ReplicationNetwork | fl cmdlet to
check configuration information for MAPI network and Replication Network.
If the above configuration information is ok, please check if there are other related errors in application log.
Cara Chen
TechNet Community Support

Unable to initialize the Microsoft Exchange Information Store service. - Error 0x96f.

PLease help, I've rstored from backup three times with no success I'm getting the following error
"Unable to initialize the Microsoft Exchange Information Store service. - Error 0x96f. "
It's LDap related but i have no idea why :-(
Best Regards Bernhard

IPv6 had been disabled for months on my SBS 2008 Server running Exchange 2007 SP1. I ran 40 or so Windows Updates; subsequently, the next morning Exchange was no longer running; topology issues, event ID 2604, 2114 and 2601 were all over my Application
Log. After 12 hours of research I found this post; figured it was worth a shot and instantly all my services for Exchange fired up. Thanks for the tip; I have no idea which update changed what in regards to needing IPv6 enabled, but that silly
little check mark fixed it.
Thank you for sharing your solution!
Dan

Manages Exchange server health Service is NOT starting after installing EDGE role using Exchange2013 SP1+CU5 setup

I used Exchange 2013 SP1+CU5 to install Edge role on Windows server 2012 R2 workgroup machine
then after installation the service "Exchange server health Service" was not starting automatically or manually with the following error "Error 1075: The dependency service does not exist or has been marked for deletion"
and in the Event Viewer I have this error:
Event Id: 7003
The Microsoft Exchange Health Manager service depends on the following service: MSExchangeADTopology. This service might not be installed.
please advice

The Exchange 2013 Edge Role has a reduced set of services compare to a CAS or MBX server role:
Active Directory Web Services
Microsoft Exchange ADAM
Microsoft Exchange Anti-spam Update
Microsoft Exchange Diagnostics
Microsoft Exchange Credential Service
Microsoft Exchange Health Manager
Microsoft Exchange Service Host
Microsoft Exchange Transport
Microsoft Exchange Transport Log Search
The above one was from Exchange 2013 Sp1. Not sure whether Microsoft Exchange Health Manager service has been replaced from CU5.
Just restart the edge server once again and ensure that you are able to see this service again in services console.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com

Microsoft Exchange Information Store Service Utilizing High Memory

Hi All,
i have 2 Mailbox role server in DAG, the DB mounter server always utilizing high memory up to 98% by store.exe services. currently i am running with 24GB Physical Memory.
when ever it goes to high memory i need to restart the store.exe services then, it will come back to normal 50% later slowly it will move to 86% like that. anyway where we can restrict or manage store.exe to utilize available memory.
i am running with exchange 2010 SP1.
srini

Hi Andy,
yes, its working as per normal, but i wanted to understand why all of sudden its utilizing all RAM and there is not available memory to perform anything else. due to this its always trigger alert notification based on my monitoring.
Thanks.
srini
What is the server not able to do? What is affected?
You can limit mem usage, but generally its not generally needed or recommended.
However, if you have technical requirement to do that, you can:
https://social.technet.microsoft.com/Forums/exchange/en-US/b7b2f9d9-4370-4984-8713-dc1d52a68105/how-to-reduce-memory-utilization-of-exchange-server-2010?forum=exchangesvradminlegacy
http://www.bursky.net/index.php/2012/05/limit-exchange-2010-memory-use/
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Exchange 2013 Information Store Service not starting

This is the event viewer error: Event 4027 Msexchange AdAccess.
This is the description in spanish of the event:
Proceso w3wp.exe (PID= 2788). Error en la solicitud WCF (Get Servers for xxxxx) al servicio de topología de Active Directory de Microsoft Exchange en el servidor (TopologyClientTcpEndpoint (localhost))

Hello. We rebooted our Exchange 2013 Server and now Information Store Service is not starting among other main services.
When I try to start manually the service it turns an error 2414. I found out in some pages that enabling IPv6 should make it work but in my case it doesn't.
Any idea?
This topic first appeared in the Spiceworks Community

MS Exchange Information Store cannot start

Hi all,
Exchange Server 2010 information store cannot start, other exchange server services are running.
it gives;
The Microsoft Exchange Information Store service failed to start due to the following error: The system cannot find the file specified.
There is no antivirus on the server.
thanks for your helps.
Mumin CICEK

What happened right before the failure to mount, i.e. was it working prior and if so did you have a power outage, software or firmware update etc
What have you done so far
Check your application event logs on the server and see it they offer any additional insight. HINT; Filter the application log to only show warnings and errors, then retry the action and see what messages are created
Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 -->
2007 --> 2010 --> 2013 with Lucid8's
DigiScope

Exchange Server 2013- Information Store Service not starting

Hi Everyone,
We are having an issue with one of our Exchange Servers that is running Exchange Mailbox server role.
Server : Exchange 2013 CU3 , Windows Server 2012 R2
We noticed on Friday that its "Information Store Service" has stopped working and we try to manually run it (Services->Microsoft
Exchange Information Store Service -> Start)
Service didn't start and gave : Error 0x80004005 Unspecified Error
Trying to start the service using the command line using: net start MSexchangeIS gave us a different error:
System Error 16389 has Occurred
The system can not find message text for message number 0x4005 in the message file for BASE
Event viewer has (Event ID : 7031):
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Since we have got this error we have tried some fixes such as Checking Time synchronisation and IPv6 issues. But nothing
seems to have caused this. We have rebuild the windows server from scratch and used the recover server switch to rebuild the Exchange server. Still the same issue.
Any help would be greatly appreciated.

Hi Tiraj,
Any update? Does the issue still occur after install Exchange server on Windows Server 2012?
I wonder if the issue occurs suddenly or did you configured something on database.
In addition, overload on server could also cause the issue.
Regards,
Rebecca Tu
TechNet Community Support

Exchange 2010 Information Store Service not Starting ERROR 1003

Error message when I try to manually start the service myself :
Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service specific error code -1003.
Please help me resolve this issue, I have been working on it for two solid days with no progress.
The Event Log Report : The Microsoft Exchange Information Store service terminated with service-specific error %%-1003.
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7024
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2013-12-10T09:43:09.741080700Z
EventRecordID
680929
Correlation
Execution
[ ProcessID]
548
[ ThreadID]
10672
Channel
System
Computer
SBS2011.******.local
Security
EventData
param1
Microsoft Exchange Information Store
param2
%%-1003
Error 0xfffffc15 starting the Microsoft Exchange Information Store.
Failed to set Default Jet params.

The server seemed to have restarted on the weekend and the monday I was alerted of the problem.
Yes I did have a anti-virus program running on the server and I have removed the AV Kaspersky Endpoint 8 and the Security Centre but I cannot remove the Mail Server but I think I have turned it off.
EDIT:
Sorry and yes all the other services seem to start fine.
Originally discovered the issue when users could not open Outlook then I discovered the Database was un-mounted and the service was not starting.
only other event I can find :
The Microsoft Exchange Information Store service terminated with service-specific error %%-1003.
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7024
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2013-12-10T10:45:38.168386900Z
EventRecordID
682044
Correlation
Execution
[ ProcessID]
548
[ ThreadID]
12532
Channel
System
Computer
SBS2011.xxxxx.local
Security
EventData
param1
Microsoft Exchange Information Store
param2
%%-1003

Exchange 2013 Services Will Not Start

Server is a new setup with Server 2012 Standard. Installed Exchange 2013. Got everything up and running correctly.
Installed MySQL in prep for another application that required MySQL. MySQL installed C++ 2010 and required CGI for IIS. E-mail immediately stopped flowing. Restarted the server and now to just get to the log in screen takes 30+ minutes and most of the Exchange
services fail to start.
I removed MySQL and the C++ 2010. Ran a repair on C++2012 and still takes forever to get to the log in screen and the Exchange services are still failing.
Any ideas on what is going on?
Level Date and Time
Source Event ID
Task Category
Error 11/7/2012 2:51:14 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:14 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:51:14 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:51:14 PM
Service Control Manager 7031
None The Microsoft Exchange Frontend Transport service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:06 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:06 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:51:06 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:51:05 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Information 11/7/2012 2:51:01 PM
Service Control Manager 7036
None The Software Protection service entered the stopped state.
Error 11/7/2012 2:50:57 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:57 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:57 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:56 PM
Service Control Manager 7036
None The Device Setup Manager service entered the stopped state.
Information 11/7/2012 2:50:56 PM
Service Control Manager 7036
None The Windows Modules Installer service entered the stopped state.
Information 11/7/2012 2:50:51 PM
Service Control Manager 7036
None The Portable Device Enumerator Service service entered the stopped state.
Error 11/7/2012 2:50:48 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:48 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:48 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:50:47 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:46 PM
Service Control Manager 7031
None The Microsoft Exchange Mailbox Transport Delivery service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:39 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:39 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:39 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The Windows Remote Management (WS-Management) service entered the running state.
Error 11/7/2012 2:50:31 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:31 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The User Access Logging Service service entered the running state.
Warning 11/7/2012 2:50:31 PM
Microsoft-Windows-WinRM 10154
None "The WinRM service failed to create the following SPNs: WSMAN/mail.XXXXXXX.net; WSMAN/mail.
Additional Data
The error received was 8344: %%8344.
User Action
The SPNs can be created by an administrator using setspn.exe utility."
Information 11/7/2012 2:50:31 PM
Microsoft-Windows-WinRM 10148
None "The WinRM service is listening for WS-Management requests.
User Action
Use the following command to see the specific IPs on which WinRM is listening:
winrm enumerate winrm/config/listener"
Information 11/7/2012 2:50:28 PM
Service Control Manager 7036
None The Software Protection service entered the running state.
Error 11/7/2012 2:50:28 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

It still applies to Exchange 2013 SP1 and Server 2012 R2.
Thank you so much. You really saved my day!

Information Store service terminated unexpectedly, event id 7031

We have Exchange 2010 (coexistence with 2003) running SP3 and a DAG with two members. It now happens occasionally that suddenly all mailstores are running on mailbox server. I had them balanced (manually) on one, so I examined the event viewer. There I saw
The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
EVENT ID 7031
A few seconds later it is started again. But since several mailstores are running on it, it takes some time before all stores are mounted again and so users complain that Outlook disconnects. The time it is down, is too short for the DAG to switch over to
the replica, so we have a real downtime here.
Is this a known issue and what can we do for this? I really need to fix this ASAP as you can understand, since we have like 1500 users already now on this environment. I saw this fix:
http://support.microsoft.com/default.aspx?kbid=2803727
In there also two issues with information store being stopped are reported here.
Thanks for all your help!

Thanks Gulab,
No, no major change. We are only moving mailboxes now from the old 2003 to the new 2010 server. I have seen that this happened for a long time already, but probably never during working hours. There is no actual trend. Today it happened once. Yesterday it
happened like 5 times. other days, just once a day, a few times never.
We are running TM Scanmail.
Here the full details
System
Provider
[ Name]
Service Control Manager
[ Guid]
{555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName]
Service Control Manager
EventID
7031
[ Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8080000000000000
TimeCreated
[ SystemTime]
2014-01-14T09:16:32.732892000Z
EventRecordID
90280
Correlation
Execution
[ ProcessID]
672
[ ThreadID]
6532
Channel
System
Computer
xxx162.eu.ykgw.net
Security
EventData
param1
Microsoft Exchange Information Store
param2
1
param3
5000
param4
1
param5
Restart the service
4D005300450078006300680061006E0067006500490053000000

Microsoft Forefront Server Protection for Exchange Registration Service does not start automatically

Hello,
I am having an issue when I start my TMG 2010 machine:
(*TMG 2010 + Forefront protection for Exchange + Exchange Edge server role, acting like a SMTP relay and Antispam filter)
The service "Microsoft Forefront Server Protection for Exchange Registration Service"
does not start, it is set to "Manual".
I tried to find some information about which services should be started and which should not, but I cannot find such information, not even in Technet (my fault probably).
Thanks in advance.
Luis Olías Técnico/Admon Sistemas . Sevilla (España - Spain)

Hi,
Have you received any errors in event logs when
you started the Microsoft Forefront Server Protection for Exchange Registration Service?
Based on my research,
Microsoft Forefront Server Protection Controller service is a dependency of the Microsoft Forefront Server Protection Registration service and the Microsoft Forefront
Server Protection Registration service is a dependency of the Microsoft Exchange Transport service.
The Microsoft Forefront Server Protection Registration service normally only runs for a brief time (less than a minute) when FPE initializes. It then shuts
down and does not need to be running for transport scanning to occur.
You can refer to the link below:
Services
Best regards,
Susie

Exchange information store service is not starting on exchange 2010

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