Exchange iPhone 3GS Black for iPhone 3GS White?

If I ordered my iPhone online and wanted to exchange it for a different color can I do this by going to the Apple Store? Or do I have to go through the online store? I already talked to Apple online but I felt like the guy was messing with me, he told he they can do it but there was a restocking fee (which there shouldn't be) but he "talked" his manager into waiving it for me. He then told me I couldn't "exchange" it I would have to return it and rebuy it.
Does this sound right to you guys? Should I call again or should I head to an Apple Store?

The Apple Store is the only place that can give a definitive answer as they are the ones that you will deal with.

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