Exchange mail not updating?

The company I work for recently changed over to Outlook. I can check my email on a PC via outlook or I can go on through the web exchange. I use a mac for work but unfortunately IT does not support mac. The lady did tell me however I could still probably set up my email account through mac mail and then she left me to my own devices.
I clicked on the mail icon to set up a new exchange account, typed in the information, and it seemed to work just fine. That was on 10/10. Then I didn't get any emails on 10/11- 10/16. Today (10/16) a wonderful thing happened. I got the emails I missed up til 10/14.
I know I am getting emails because they are forwarding to my outlook account on my pc, the exchange account via the web, and my iPhone. Does anyone know why the mac mail updates at random? Also I am running a mac pro with a 3.2 ghz quad core intel 8gb of ram and Mountain Lion (ROOOAAAR... or growl I guess... whatever mountain lions do. I hope they don't hisss.)
Also I ran the Mail Connection Doctor and it told me my connection is just fine. I show a little green bubble and everything.
Thank you,

My guess then is that it's an issue with Exchange Web Services on the mail server, and if your IT group won't support Macs you may not be able to get much help. You could try removing the account and re-setting it and see if that makes any difference. Any idea what version of Exchange they're running?

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