Exchange my broken nano for a video ipod?

The play/pause button on my 10-day-old nano stopped working so I used the online form to request warranty support. I shipped it today in the box they sent me.
I'd actually like a video ipod instead of a (scratch-prone) nano back - does Apple let people do this? How would a guy in Canada go about speaking to someone in authority about it? (I returned my nano through an online process; there was no phone number that I could find.)

Hey afw,
You're a little confused about what other people were doing. They weren't sending in for repair, and getting new models- they were RETURNING their iPods (according to the return policy of where they bought it- with Apple, you have 14 days), and buying different ones instead.
If you send your iPod in for repair, you will get the EXACT same model back as you sent in- there is NO WAY around this.
And, if you have an engraved iPod, the 14 day return policy doesn't apply- it is unreturnable (though, under warranty, and of course repairable).
-Matt

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I WENT AND EXCHANGED MY U2IPOD FOR ZA VIDEO IPOD TODAY,AND..

I WENT AND EXCHANGED MY U2IPOD FOR ZA VIDEO IPOD TODAY,AND GOT CHANGE BACK..I say this because i like so many others had just bought a new Ipod only for Apple to come out with a much better 1 and cheaper!! So for all of you who have the same dimema go back and exchange it ,as long as you are still in the 14day period,,all they will charge you is no more than 32.00 depending on which Ipod you bought prior..example i bought the u2ipod which came out to 329.00,,the new Ipod video is 299.00 so they charged me 32.00 because i opened it..SO.. they gave me change back AWSOME!!!! SO IF YOU FALL INTO THIS CATEGORY GO AHEAD AND EXCHANGE IT OR DO THA OTHER IF YA KNOW WHAT IM SAYING..:) Oscar...BROOKLYN NYC.*

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable if the one you purchased was not a genuine Apple cable
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Any compatible USB 2.0 cards available for the video iPod?

Any compatible USB 2.0 cards available for the video iPod?
Dual 867
512 RAM
OS X 10.4.3
I installed a TECHGEAR USB 2.0 card, the iPod shows that is active on the bus, but does not show on the desktop, or in iTunes. Epson printer works, but SanDisk does not. I have read about deep sleep issues too. USB 1.0 is painfully slow. After using FW to update our 15 Gig iPods for sooooo looooong this is one BIG step backwards. Dupid genius at the Apple store in Arden Fair said this iPod would work with a PCI 2.0 card. I am a little ticked after purchasing videos for my wife with the promise a card would work. I know, should have done more research and not asked the genius.
Merry Christmas,
Shawn Bockoven

Well, I now have a working USB 2.0 connection. BUT!!!! The lame OS X 10.4.3 sleep issue has raised its ugly head. How about supporting long time users Apple? Let's talk about supporting third party cards. I run a TV station and love my Mac's, but this legacy USB 2.0 stuff just stinks!
WAIT!!! My Mac is only fours years old. Is that too old? I just want to make my dual 867 sleep! Why can’t I put make my dual 867 sleep after installing a third party card? All the new Mac’s at the station work just fine. Now convince my 62-year-old mom to switch.
Contact me at [email protected]

Can I exchange the old iPod nano for the new iPod nano?

I was wondering if I can exchange my old iPod nano for a new one even if it costs a tiny bit extra.

Hi Deborah,
Your profile doesn't say what country you live in, but for example, if you go to the US Apple online store, you can click on the
b Sales and Refunds
link at the bottom of the page, to find Apple's policy.
I'd suggest you dig a bit deeper into the online store site until you get to the appropriate
b education store
webpage, in case the
b Sales and Refunds
links at the bottom of that page leads to a modified policy.
And even if you are past the stated
b Refunds
period, you have nothing to lose by calling the appropriate number (eg. in the US: 1-800-676-2775) to see if you can get a Return Material Authorization, especially since you wish to order a new computer at the same time. The worst they can say is "no".
I'm assuming the iBook transaction was entirely online, but if it was instead bought through a campus bookstore to get the educational discount, the campus bookstore would then be another place to approach to see if they have different policies to the online store.
best of luck,
...ben
PS. I assume you know that this is a user-to-user discussion forum, and Apple won't respond to the questions you post here? But you will certainly find empathetic, fellow Mac owners who are happy to help you if they can.

What kind of a case should I get for my video iPod?

Hi, I want to get a case to protcet my video iPod. I have a 30 GB iPod. I was wondering what type of case works well for protecting you iPod? Does anyone have any recommendations? How musch do iPod cases cost?
Thanks for your help,
lizabler
Fifth Generation iPod 30 GB
Windows XP

You'll probably get a lot of opinions with iPod cases. Sometimes they are good, sometimes people report that they actually scratch an iPod.
Some iPod cases can be found at Apple's online store:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?find=ip od+case
Be sure to click "Next" to go to the further pages to see all (or more of) the results for iPods cases.
Also, you might want to search the Discussions for suggestions with specific iPods cases; this is a question that is asked very frequently, so you might find more answers by searching the Discussions:
Apple - Support - Discussions - Search Results: ipod case
Sorry I can't directly suggest any specific ones, but searching for various answers on here might really be helpful.
-Kylene

Turn in old ipod for a video ipod discounted?

hi,
i have two broken ipods, BOTH black and white (one first generation, believe it or not...) and one... i think 3rd? I'm buying a video ipod later today and wanted to know if i could possibly obtain a discount on it by turning in my old ipods? thanks.
o.
(theres a catch
neither ipod was purchased through an apple store and both are not covered by an apple warantee- one by a best buy warantee...)

Apple does offer a deal.
http://www.apple.com/pr/library/2005/jun/03recycle.html
Cheers!
-Bryan

Converting Videos for the Video Ipod?

ok i just bought the 60G Video IPOD, i downloaded a video from Itunes just to see if it works, i downloaded a video from Limewire, and when i went to add it to the ipod it says that it could not be added or using with the Ipod why? I need to converte it from the itunes Library? Ok once it gets downloaded into the limewire folder and i add it to itunes, what do i do next before adding it to the ipod, i am not spending 1.99 for each video that will be like 1,000 i spoend on videos..lol
Thank you so much for your help

I just got the Video iPod also. So far not too happy about the file type restrictions...after all I spent a year encoding MY entire DVD collectin and was thrilled not to have to take a laptop with me on travel.
CONVERTING MOVIES for ViPOD.
You have to have the updated Quicktime 7.0.3.
AND then you have to open the file in QT.
Go to EXPORT.
Select "Movie to iPod" which will convert the file to an .m4v
The movie will be saved in this mode as 320x240.
However, this process is incredibly slow. It's been trying to convert a movie in .mp4 to .m4v and it's been two hours now and it looks like it's only 15% done.
There has to be a faster conversion tool out there. For viewing a few flicks...I would have to spend days just to get 3 or 4 movies on my Video iPod.
MY SUGGESTION: DONT BUY the ViPod YET!!!! Wait till the holidays are over or give an Apple Gift Card.

Movies for my video iPod

I have an 80gb video iPod and I want to put some of the movies I own on it. I can not figure out how to get them downloaded to iTunes store though without having to buy them for 10bucks each. Can anyone help me?? Any help would be greatly app.
Thanks
Keith

If these are movies from your own DVDs (commercially released movies), then unfortunately, because of copyright issues discussing this subject is not permitted on Apple's forums as the Apple Discussions User Agreement now clearly states.
Under item 2, para 8.2 it says "Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around FairPlay software used on the iTunes Store."

Broken link for Muse videos at Adobe TV

The "view more" link for Muse videos at Adobe TV doesn't work (tested in Safari & Firefox on Mac)

On what page/URL? Thanks.

Ipod sensor for a video ipod

i got the nike thing when i bought the shoes, but it doesnt seem to be working. do you know if the nike ipod thing works on the fith generation video ipod?
thanks
jordan

Hello,
If you think they ought to make this Nike system available to other types of iPods, suggest it to them on their iPod Feedback form below:
iPod Feedback

Case Recommendations For 30G Video Ipod

I will b e getting the above Ipod within a couple of weeks. Should I just get a v-sheild or just a case or both. Also, could you recommend a case. Thanks so much.

I really like the hard plastic, transparent case
SeeThru Hard Case for iPod Video 30GB, 3 Pack
Manufacturer: Speck Products
Mfg Part #: IV30-3PK-SEE
Available from CompUSA and a bunch of others. $30 for a three pack in three colors (clear, smoke grey, and red).
Easy on the pocket, can see video through screen, prevents scratches, etc. One trick, though. A standard 1/8" mini stereo plug won't fit through the case. Shave a little off your soft plastic mini-plugs with a craft knife and it works like a charm.
RobMason2027

I purchased a video for my Video iPod but it will not download....

About two weeks ago I purchased Lost Season 2 Episode 1 for my 60 GB iPod Video and ever since then I have been trying to get it to download and it will not work. It tells me:
"There was an error downloading your purchased music. The disc could not be read from or written to."
I have tried to get it about 25 times from the Check for Purchases menu in iTunes but still the same error. I wrote Apple's Help Desk and their responce was they could not help me with this problem. It makes no sense why I would purchase something, get charged, have a problem, and no one at Apple know how to help me with it. It seems pretty sad on their part no one knows what is going on. Any help on this would be very appreciated!

I purchased a video from the Music Store, but could not get it to download. The error stated simply, "The required folder cannot be found." I wrote to Apple Support who first directed me to a tech article for MacOS even though I indicated I was on a Windows platform. After asking for Windows-specific information, they directed me to call the AppleCare tech support which "may have a fee associated with the call." Useful...not!
I have my music stored on an Iomega REV drive. After reading some of the postings, I decided to try changing the iTunes Music folder location to my C drive (an totally standard location on a NTFS partition: My Documents\My Music\iTunes\iTunes Music). This seems to have worked. The video downloaded and played. Shortly afterwards, iTunes imploded, but it restarted.
Maybe something I've said can hint to a solution for someone else...
Windows XP Pro

Can u update from a ipod nano to a video ipod

I was wondering can you change ipods for a small fee?

yeah
iPods- 4gb Balck Nano, 60gb Black 5g}{Black Moto Razr}{PSP}{iPod Radio Remote Windows XP <img src="http://i36.photobucket.com/albums/e13/superman5656/sm.jpg"align="right

Dock Adapter in iPod Classic Box--What Is It Good For + non-video iPod Doc?

I bought a 160 gig iPod Classic yesterday and it came with a small dock adapter (looks like a snap in type item). What is it for? I looked at the dock for my iPhone & the dock for my non-video 60 gig iPod (can't remember which generation--it's color display & does pictures), but the adapter did not work in either dock. Is it meant for docks like the Bose Sound Dock?
boldSecond question:bold I tried using my iPod dock with the iPod Classic, but it did not work--it felt like it was loose. Does anyone know of a way to get a dock to work with the iPod Classic?
TIA,
Amy

How hard is it to change out the dock adapter inserts?
Easy peasy. Just lift out the old insert and clip in the new one. Takes seconds.

I'd like to buy the "invisible shield" for my video iPod but ....

.... since I live in the Netherlands I have to pay an extra shipping & handling fee of almost $70,= !!! Which makes the total price almost 100 bucks for two pieces of plastic!
My question: Does anybody happen to know whether there is a local reseller in the netherlands for this protecting shield?
Thx,
Jan.

Thanks all for your help: I think the trick was "deselecting" the butten in front of the UPS shipping... I clicked on it once (it doesn't look like a clickable option) and noticed that "Shipping & handling" was set at $0.
I placed my order for $24. Now I just have to wait and hope I won't run into problems applying this shield to my iPod.
BTW: I just managed to succesfully convert one of my U2 dvd's to the correct iPod format: It looks/sounds great. It brought a big smile on my face, love this piece of art...
Jan.

Exchange my broken nano for a video ipod?

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