ExChange of Product and Serial number
Hello All,
I have a starnge requirement,If a customer gets an ex-change of a Product,
His old Product number and serial number should be changed to new Product
number and Serial number. Keeping the Service Ticket or Service Order
linkages intact ( ie it should list all the ST's created for the Old product
and Serial number.
Can you please help in achieving this functionality. What are the steps and FM
should i be using to in-coperate this,
Regards,
Santosh
Hi Santosh,
What is meant by a Product Number ? Are you talking about the Product ID/Title field ?
As per my understanding, an Object is an unique instance of a Product. So, a product is acting like a class, while an Object is like an Instance of a class. So, what can be a possible business scenario to change the Product ID?
Again, each object is uniquely identified by the Serial Number. When you are assigning an Object to a Business Partner, only the Business Partner Id will get changed, but the serial number should remain as it will always identify the object.
It would be better if you provide some more detailed information as to how exactly and what is the exact requirement and the business scenario so that a possible technical solution can be arrived at.
Hope this helps.
Thanks,
Samantak.
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