Exchange Office Web Apps Preview Does not work in OWA. An error occurred while the document preview was being created

Hi,
I have managed to configure intergration between Office Web App server 2013 and Exchange 2013 OWA.
I have created a test users Test1 and Test 2. I have given full access on Test2 mailbox to user test 1.
When I login to owa for user test1 and preview the attachment it works fine.
However when I use "Open another mailbox" in OWA and open test2 mailbox and try to preview the attachments in test2 inbox it errors as
" An error occurred while the document preview was being created. Please try again later " as follows
I am new to office web apps server 2013 and implemented it first time. Can anyone suggest resolutions or troubleshooting ?

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Does the error appear when you directly access test 2 mailbox through OWA?
2. Check if there is 141 error in your event log.
3. Check whether Office web app server connects with Exchange server when the issue happens.
Access the URL: https://hostname/hosting/discovery
4. Grant full access permission again and check the result.
For more information about Office web app integration with Exchange, please refer to the following article:
http://www.msexchange.org/articles-tutorials/exchange-server-2013/management-administration/exchange-2013-office-web-apps-server-integration.html
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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