Exchange - Outlook 2010 - Additional mailboxes are re-added

Hello,
i am having the problem that some additional mailboxes are re-added to my outlook-profile.
I did have full-mailbox-access in the past, but this is a few months ago.
I tried this :
http://www.interworks.com/blogs/ijahanshahi/2012/05/18/outlook-2010-additional-mailbox-will-not-close
but after a new login, the mailboxes are re-added again.
I can not open these mailboxes, because i don`t have access to them.
These mailboxes are not shown in the account-settings-tab in Outlook.
Anybody with a solution for this?
Thx

Hi ,
1.Through dsa.msc Just take the object path of the mailbox which is auto mapping to your mailbox.
2.Login in to your domain controller and open a tool called ADSIEDIT through run prompt.
3.Then connect the default naming context (domain name) through ADSIEDIT tool and then expand it.
4.Then you can see the structure as same as OU. From there you can able to find the account which is adding automatically to your account by referring the object path which was taken from the step 1.
5.Just go to the properties of the mailbox and then look for the attribute msExchDelegateListLink
.On that attribute you will find the list of values which is having automapping access
to that mailbox.On that you should have to delete the value which belongs to you mailbox.
Thanks & Regards S.Nithyanandham

Similar Messages

Outlook 2010 - Two Mailboxes - How to force "From" value to match the mailbox you are replying from

Hi there,
The scenario:
Exchange 2010 and Outlook 2010
Two mailboxes - the users personal mailbox and a shared mailbox.
Is there a way to configure Outlook 2010 so that if the user replies to an email that has been sent to the shared mailbox, the reply will automatically be sent from the shared-mailbox address and conversely
if the user replies to an email that has been sent to their personal address, the reply back will automatically be set to send from their personal address.
At the moment I have enabled the "From" field but this is not ideal as it is easy to forget to change the address if you are busy. Also, they seem to think this was possible in Outlook 2003 so I would be surprised if this was a deliberately
dropped feature from Outlook 2010.
Many thanks for your time,
Tony

This is by design
when you want to reply from shared mailbox you can use OWA
Open owa login with your credentials
https://mail.domain.com/
in the url above suffix the shared mailbox email address this will show you the OWA view of Shared mailbox
it will look like https://mail.domain.com/[email protected]
Anil Kumar (MCITP)

Outlook 2010 shared mailbox in cache mode not updating Inbox automatically

I have a user who has XP on his desktop, running Outlook 2010, connecting to a Exchange 2010 w/SP2. I recently added a shared mailbox for him to monitor. I did it the old way by adding additional mailbox to his client (outlook 2010) pc.. I understand
now that in 2010 SP1 or greater that you can simply do this from the exchange server by granting full access permissions. Either way, the user sees the mailbox and gets email in the shared mailbox ONLY when he clicks on the inbox and
clicks on Update Folder. For some reason it is not auto updating new email. His personal account works fine, meaning when a new email is received it comes in and you see new mail. The account is in cache mode and I've looked at other shared
mailboxs that are working fine and the settings look the same? I'm not sure why this shared mailbox is not updating?
William McConnell

I can see this is an old thread but I have a relevant question.
This workaround does indeed work but what else is possible to do? The cashed mode is more or less necessary when working with large shared mailboxes.
Niklas

Outlook 2010 Shared Mailbox Outbox Send Immediately Issue

Hello,
So we have a weird problem tat we have being trying to diagnose for a while and I think that I have finally got to the bottom of the problem, just now need to find a solution.
We have a shared email email account. This is set up as shared mailbox in exchange (2010) with Full Control and Send On behalf of privileges given to three users. Each of these users has added this shared mailbox
as a second account to their outlook (2010) profile.
The Problem we have appears to be two fold. For some reason emails are not sent immediately for this account even though this is value of the setting in outlook. This puts an email in the shared mailbox outbox. We then have a race condition where by the
first user of the shared mailbox whose outlook client does a send an receive first becomes the user who sent the email on behalf of the shared inbox rather than the user that hit sent. This has caused mild confusion for the recipients as signatures of the
email does not match what outlook is displaying.
So, firstly is this expected behaviour for shared accounts, that the outbox is shared so this race condition will always exists?Secondly, any idea why on this second mailbox attached to outlook emails are not always sent immediately? In fact this appears
to be a bigger problem, email not getting sent until people hit send and receive has just happened to someone else. What can I do to diagnose this issue?
Cheers
Rich

Hi,
Based on the description above, the issue is that when you send an email message from a shared mailbox, the sent email message remains in your Outbox until you manually perform a Send/Receive operation.
As far as I know, this problem occurs when both the following conditions are true:
Your Outlook profile is configured in online mode (not cached Exchange mode).
You have the DelegateSentItemsStyle registry value set to
1.
If you are using Online Mode, please switch to Cached Exchange Mode to check the result, if the issue doesn't occur then, please note there is no resolution to this problem other than to either switch your profile to cached Exchange mode or set the DelegateSentItemsStyle
registry value to zero (0). Additionally, if your mailbox is located on Microsoft Exchange Server 2010 (or later), the Exchange administrator can configure similar behavior on the server.
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
back up the registry for restoration in
case problems occur.
To change the value of DelegateSentItemsStyle to 0 in the registry, follow these steps:
Exit Outlook.
Start Registry Editor.
In Windows 8 and Windows 8.1
Swipe in from the right to open the charms, tap or click Search, and then type
regedit.exe in the search box. Or, type regedit.exe at the Start screen, and then tap or click
regedit in the search results.
In Windows Vista and Windows 7
Click Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or click
Allow.
In Windows XP
Click Start, click Run, type regedit, and then click
OK.
Locate and then select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\<var>x</var>.0\Outlook\Preferences
Note In this key path, the placeholder <var>x</var>.0represents
15.0 for Outlook 2013, 14.0 for Outlook 2010,
12.0 for Outlook 2007, and 11.0 for Outlook 2003.
Select the DelegateSentItemsStyle value.
On the Edit menu, click Modify.
Type 0, and then click OK.
Exit Registry Editor.
Start Outlook.
More details about the issue can be found in this kb below:
Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected].

Outlook 2010 additional account same server - mail not sending

Hi,
I have setup a new domain (child.domain.local) and a second mailbox for the boss on our Exchange 2010 server. I have created a new User account in the new domain for him and a new mailbox in Exchange. I have given Send As and Full Access permission
on the new mailbox to his original user account ([email protected]) and added the new mailbox as an additional account in Outlook 2010.
The new mailbox is visible in Outlook with emails addressed to the new email address but when trying to send from the new email address the email just sits in the Outbox, despite sending and receiving completing fully with no errors.
Any ideas what I am missing please?
Also, I have disabled the new user account in ADUC in the new domain ([email protected]).

Hi Tippers,
Sorry for the late reply.
Yes, you are right. OWA works well but Outlook not, it seems like an issue on the Outlook Client side.
Our emails stuck in Outbox without errors, this problem is likely to be related to our local Outlook configuration.
If Outlook is not sending only some Outbox emails, please make sure we don't have the habit to preview/open/click on Outbox emails.
If Outlook is not sending any of our Outbox emails, please try one of the following methods:
1. Please make sure Outlook is not set to the Offline mode.
2. Run Outlook under safe mode to avoid some AVs, add-ins and firewall.
3. Our Outlook data files may be corrupted. Please performing a data file scan via Outlook ScanPST tool.
More details in the following article:
Outlook is not sending email – stuck in Outbox
PLEASE NOTE:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Also suggest re-creating a new thread on Outlook Forum to double confirm this issue.
For your convenience:
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Exchange Server 2010 Room Mailboxes Double Booking

We are have several room mailboxes setup on Exchange Server 2010 and are having an issue with rooms being double booked.
I have "Allow Conflicting Meeting Requests" unchecked on the Resource Policy Tab but if a user try's to book a room that is already reserved it gets accepted and put on the calendar.
How do I stop this from happening?
Here are the settings for the room:
AutomateProcessing                  : AutoAccept
AllowConflicts                      : False
BookingWindowInDays                 : 365
MaximumDurationInMinutes            : 1440
AllowRecurringMeetings              : True
EnforceSchedulingHorizon            : True
ScheduleOnlyDuringWorkHours         : False
ConflictPercentageAllowed           : 0
MaximumConflictInstances            : 0
ForwardRequestsToDelegates          : True
DeleteAttachments                   : True
DeleteComments                      : False
RemovePrivateProperty               : True
DeleteSubject                       : False
AddOrganizerToSubject               : True
DeleteNonCalendarItems              : True
TentativePendingApproval            : True
EnableResponseDetails               : True
OrganizerInfo                       : True
ResourceDelegates                   : {}
RequestOutOfPolicy                  : {}
AllRequestOutOfPolicy               : False
BookInPolicy                        : {}
AllBookInPolicy                     : True
RequestInPolicy                     : {}
AllRequestInPolicy                  : False
AddAdditionalResponse               : False
AdditionalResponse                  :
RemoveOldMeetingMessages            : True
AddNewRequestsTentatively           : True
ProcessExternalMeetingMessages      : False
RemoveForwardedMeetingNotifications : False
MailboxOwnerId                      : gsc.local/Users/Board Room
Identity                            : gsc.local/Users/Board Room
IsValid                             : True

The most common cause of this issue is that you have both Outlook Direct Booking and AutoAccept enabled. To fix this logon to the Mailbox using Outlook and disable direct booking see (or use a script) http://blogs.technet.com/b/exchange/archive/2013/07/15/a-significant-update-to-remove-directbooking-script-is-now-available.aspx
and http://blogs.technet.com/b/mohammad_qassim/archive/2011/05/22/meeting-rooms-double-booking-in-exchange-2007.aspx
Cheers
Glen

Outlook 2010 - Shared mailbox copies sent items into inbox

Good afternoon, I have a customer which recently requested a shared mailbox addition for group emails within his team (all accounts are Exchange). The shared mailbox is duplicating sent items in the inbox of the shared account. The default account
functions normally with sent items only residing in the sent items folder.
All the settings appear normal on the cliet side, what am I missing?
Thanks in advance,
Mack

Hi Mack,
Does this issue occur on all the users who add the shared mailbox or just several users?
If this issue only occur on one user, please recreate Outlook profile to have a try.
You also can use OWA to help you check on the issue:
<1> Grant one user with full access permission on the shared mailbox.
<2> Login with OWA, and use the shared mailbox to send one email, then check if the sent item email will be copied to the inbox.
Thanks,
Evan

Exchange Server 2010 SP3 Databases are not mounting after the recovery process

Hi,
We are using Exchange server 2010 SP3 in our office. Databases are stored in an ISCSI drive mapped with the exchange. We are taking daily full backup of my Exchange server using Symantec Backup exe 2012. As a testing purpose I created a test environment
same like my existing live environment to check the disaster recovery and backup. Thankfully disaster recovery worked well and I am able to open the exchange management console and powershell. But I am not able to mount the recovered databases ending
with an error saying "Couldn't mount the database that you specified. Specified database: officialrecover; Error code:
An Active Manager operation failed.........." and even I am not able to use the utility eseutil.exe to the database with an error "access to source database failed with jet error 1811". I am able to create a new database and mount
it.
I am using Windows Server Ent 2008 R2 64 Bit with Exchange Server 2010 SP3 in the Live environment with 3 partitions called C (279 GB), E (4.46 TB, ISCSI), F (976 GB) in my Live environment.
For test it is Windows Server Ent 2008 R2 64 Bit with Exchange Server 2010 SP3 with 3 partitions C (240 GB), E (1.4 TB), & F (240 GB).
Please help me with your valid comments to solve and mount the database and close the issue for ever.
With Regards
Jay

Jared is correct that in essence the message is saying the DB cannot be found.
When you restored to your recovery server are all the paths the same, i.e. if the DB existed on E:\XYZ on the production server it must be the same on the recovery server
When you restored into the recovery site do you have AD restored into that site as well?
For the recovery server are you using iSCSI storage for it as well? If so am I correct to assume that you have copies of the databases just for use on this server and are not trying to reference the same instance of the DB from the production
and test/recovery server?
I have also seen an issue where DB's getting written to disk from Symantec mess up the header of the DB. If you want to validate that the DB is actually intact and accessible you might want to check out our DigiScope product
http://www.lucid8.com/product/digiscope.asp using a free DEMO license. If it works i.e. you are able to mount in DigiScope from same location where its failing on the recovery server we know the
DB your pointing at is good and accessible from the current path but something else is amiss in your configuration
Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 -->
2007 --> 2010 --> 2013 with Lucid8's
DigiScope

Connection Office365 Exchange - Outlook 2010/2013 (Desktop)

I have an Office365 account with Exchange function, connected with my personal domain. This works perfect for almost a year now, but since a few days, Outlook (desktop) can't connect to my ExchangeMail/Office365 anymore. Some details:
I can reach my mail via the Web App
My iPhone receives my email; no problems here
The password has not been changed
I've tried to connect with Outlook2010 on Windows7 and with Outlook2013 on Windows8; both can't connect
Profile removed and re-added: no result
As during creating/editing the profile in the ConfigurationScreen/Email, as in Outlook (2010 & 2013) itself, the login window pops up and can't connect (and because of that, Outlook automatically close).
In short: what is the problem here and -more important- how can I fix this?
Many Thanks,
Ewoud
PS: Apologies if this question has been asked in the wrong forum.

Hi,
Please check the problematic users' Outlook settings by the following steps:
1. Click File > Account Settings > Account Settings > Change > More settings.
2. In Security tab, make sure "Encrypt data between Microsoft Outlook and Microsoft Exchange" option is checked, "Always prompt for logon credentials" is unchecked.
3. Change the logon network security to Negotiate Authentication, and Apply > OK to set it.
Restart Outlook to have a try. If the issue persists, please
re-create Outlook profile to check whether the issue persists.
Regards,
Winnie Liang
TechNet Community Support
Thank you for the response.
I did as you suggested and the problem persists

SCOM 2012 R2 & Exchange Server 2010 SP3 - Mailbox services not monitored

Having done everything depicted in Exchange Server 2010 MP I still have trouble with some Exchange services - they are in not monitored state (five days passed):
Mailbox All Database Services - Default-First-Site-Name
Mailbox Database Service - Management - test.local
Mailbox Database Service - PublicFolders - test.local
Mailbox Database Service - Users - test.local
Mailbox Many Database Service - Default-First-Site-Name
OfflineAddressBook Service - Default-First-Site-Name
Why is this happening? Since monitoring exchange mailbox databases is one of the most important tasks SCOM should be doing I assume something wrong is going on here. However there are no errors or alerts in SCOM console nor in OpsMgr
log on Exchange server itself.

Hi There,
Did you install the Microsoft Exchange monitoring correletion service while importing the Exchange 2010 management pack ?
Does your MS have RMS Emulator role ? As many alerts in the Exchange 2010 MP are targetted to Root management server class.
Also did you configure Test mailboxex and stuff post Exchange 2010 Import ?
Did you analyse the Ops manager Event logs in the MS and Agent ? Can you post the critical and Warnign events here.
Also is Agent proxy enabled ?
Also is the Action account of the Agents System or Domain account ?
Also refer: http://blogs.catapultsystems.com/jcowan/archive/2013/03/26/opsmgr-2012-and-2007-exchange-server-2010-monitoring-management-pack-how-to-perform-the-optional-configurations-for-synthetic-transactions-and-kerberos-authentication.aspx
Gautam.75801

When sending e-mail messages to a mail-enabled public folder that have been replicated from old Exchange Server 2000/2003/2007, Exchange Server 2010 environment mails are rejected with NDR.

Hi, I would like to share with you issue that I’ve solved regarding mail-enabled PF that migrated from Exchange 2000/2003/2007 to 2010, I’ve searched & contacted my MVP leader – there’s no official KB regarding this issue right
now, so I’m posting here in order to share this among others.
Note: There’s article(s) that talked about PF replication from Exch2000/2003/2007 to 2010 – this is the same issue as well.
Symptoms
E-mail messages that been sent to mail-enabled public folder in Exchange Server 2010 environment rejected with the following NDR:
“#< #5.2.0 smtp;554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException; Failed to process message due to a permanent exception with message The Active Directory user wasn’t found. ObjectNotFoundException: The Active Directory
user wasn’t found.> #SMTP#”
Sometimes Exchange Server 2010 is documented as well Event ID 1020 on the Event Viewer with this information:
“Log Name: Application
Source: MSExchange Store Driver
Event ID: 1020
Level: Error
Description:
The store driver couldn’t deliver the public folder replication message "Hierarchy ([email protected])" because the following error occurred: The Active Directory user wasn't found.”
Cause
In an environment where Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003 previously existed, and all those servers have been removed, there is a chance that an Administrative Group (First Administrative Group or another custom Administrative
Group) remains with a Servers container, but no servers inside it.
During replication, when the Exchange 2010 Store Driver sees the empty Servers container in Active Directory, it's expecting a System Attendant object inside the container and when it is not found the error occurs.
Resolution
To work around the issue, delete the empty Servers container. This can't be done through Exchange System Manager. Use the ADSI Edit tool to remove it using the following steps:
Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows
2003 Server, Microsoft Windows Server 2008, Microsoft Exchange 2010 Server or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes
at your own risk.
1.
Start the ADSI Edit MMC Snap-in. Click Start, then
Run, and type adsiedit.msc, and then click OK.
2.
Connect & Expand the Configuration Container [YourServer.DNSDomainName.com], and then expand
CN=Configuration,DC=DNSDomainName,DC=com.
3.
Expand CN=Services, and then CN=Microsoft Exchange, and then expand
CN=YourOrganizationName.
4.
You will see an empty Administrative Group. Expand the
CN=YourAdministrativeGroupName.
5.
Expand CN=Servers.
6.
Verify there are no server objects listed under the
CN=Servers container.
7.
Right click on the empty CN=Servers container and choose
Delete.
8.
Verify the modification, and try to send again the E-mail to the mail-enabled public folder.
Applies to
Exchange Server 2010, Standard Edition
Exchange Server 2010, Enterprise Edition
Netanel Ben-Shushan, MCSA/E, MCTS, MCITP, Windows Expert-IT Pro MVP. IT Consultant & Trainer | Website (Hebrew): http://www.ben-shushan.net | IT Services: http://www.ben-shushan.net/services | Weblog (Hebrew): http://blogs.microsoft.co.il/blogs/netanelb
| E-mail: [email protected]

Sounds like you are looking in the wrong Administrative Group container which is why you are seeing your Exchange 2010 servers in there.
When you install Exchange 2003 only you will see a container named by default as "CN=First Administrative Group" container. But this could be named anything if you changed the Organization Name on the installation when you installed the first
Exchange 2003 server into the domain/forest.
You will notice that when you install Exchange 2010 part of the AD setup is to create a new configuration container and is named by default "CN=First Administrative Group (FYDIBOHF23SPDLT)".
So it sounds like you are not looking in the right location within ADSIEdit.
You may find the following article also helpful for this issue which is the same resolution:
http://blogs.technet.com/b/sbs/archive/2012/05/17/empty-cn-servers-container-causing-issues-with-public-folders-on-small-business-server-2011.aspx
I recommend though that you ensure your Exchange 2003 servers are fully uninstalled or no longer present in your environment before you go deleting the Servers container though.. The following Microsoft article will help with this:
http://technet.microsoft.com/en-gb/library/gg576862(v=exchg.141).aspx

My outlook 2010 Contact Groups are not visible in iTunes; only syncs main Outlook Contact Folder, others not synching

I have an iPhone (running the latest device software) and have Outlook 2010 for PC on my desktop. I have several Outlook 2010 Contact Folders/Groups but when I try to sync with my iPhone I only have the option to sync all of my contacts.
When I sync this -- the only Outlook folder/group that is synced is my main 'Contacts' folder/group. All the rest of my folders/groups are not being transferred to my iPhone. I've had this issue for a few months now -- and though I like the iPhone, my old Blackberry nev er presented this problem when it came to the simple base function of syncing. Appreciate your help -- as I am out of answers. Thanks.

Hello kungpow112,
The following article provides some useful information and troubleshooting steps that can help get Outlook and iTunes speaking the same language again.
iPhone, iPad, iPod touch: Troubleshooting contact and calendar syncing via USB on Windows
http://support.apple.com/kb/HT1692
Cheers,
Allen

Exchange Server 2010: Convert Mailbox to MailUser

Dear All,
I plan to cutover migration exchange on-premises to exchange online with single-sign-on.
http://community.office365.com/en-us/w/exchange/835.cutover-exchange-migration-and-single-sign-on.aspx
In Step 2: It need to Convert on-premises mailboxes to mail-enabled users. it has only instruction guide for exchange server 2003 and 2007. it didn't have for exchange server 2010 or 2013.
Could you guide what is the best solution to convert mailbox in exchange server 2010?
BR,
Khemarin
[email protected]

Hi Khemarin,
You can use the following cmdlet to convert a mailbox to a MailUser:
$DomainController = (Get-ADServerSettings).DefaultConfigurationDomainController.domain
$MailboxList= Get-Mailbox
foreach ($Mailbox in $MailboxList) {
    Disable-Mailbox -Id $mailbox.Identity -Confirm:$False -DomainController $DomainController
    Enable-MailUser -Id $mailbox.Identity -ExternalEmailAddress ($mailbox.alias +"@domain.com") -DomainController $DomainController
    Set-MailUser -Id $mailbox.Identity `
     -DomainController $DomainController `
     -CustomAttribute1 $Mailbox.CustomAttribute1
For more information, here is an article for your reference.
Converting a Mailbox to a MailUser
http://mikecrowley.wordpress.com/2010/12/09/converting-a-mailbox-to-a-mailuser-and-not-loosing-attributes/
Note: Microsoft is providing this information as a convenience to you. The site is not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any information found there. Please make sure that
you completely understand the risk before retrieving any suggestions from the above link.
Hope this can be helpful to you.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Amy Wang
TechNet Community Support

Outlook 2010 - Opening attachments are very slow

Recently we have migrated windows XP, Office 2007 to Windows 7 Enterprise edition with Office 2010.
After migration found opening outlook 2010 attachements are very slow.
First time when we click the attachments the orange bar is running for a while in outlook then only the appropriate program getting opened.
Approx. it takes 25sec to open any attachments (word, excel, pdf ...even txt files)
Second time if we open same attachment then able to open immediately, if we leave the outlook for a while then we try to open the same attachement then again it takes 25sec to open.
At the moment when we click the attachment the file getting saved immediately to the outlook temp directory.
It look like only opening appropriate program getting delay for some reason.
I tried to disable all the Add-ins, but still same problem.
Can some one please help?
Parani Dhasarathan.

Hi,
I am Chetan Savade from Symantec Technical Support Team.
Are you using SEP 12.1 RU3 (12.1.3001.165) Prior version? If yes, it's a known issue please upgrade to the latest version of SEP. SEP release details are available here:
http://bit.ly/m0vOJp
Here are more details about known issu:
Attachments in Outlook 2010 take longer to open with Symantec Endpoint Protection installed
Fix ID: 3086057
Symptom: Attachments in Outlook 2010 are slower to open with Symantec Endpoint Protection 12.1 installed and the Outlook Auto-Protect feature enabled. Attachments in Outlook 2007 are not affected.
Solution: Optimized the Outlook Auto-Protect plug-in to avoid processing successive callbacks
Reference: New fixes and features in Symantec Endpoint Protection 12.1.3
http://www.symantec.com/docs/TECH206828
Best Regards,
Chetan

Outlook 2010 and 2013 are unable to connect but OWA (and mail routing) works fine

Hi-
Not sure why but this past Sunday (just after DST adjustment) outlook clients (using 2010 and 2013) were unable to connect to an Exchange 2013 server. OWA and mail routing (internal and external) is working fine. I've even tried on multiple machines
and all of them experience the same issue. On a new machine with a fresh version of outlook 2013 installed here is what happens:
Click on Outlook 2013
Click Next until the account setup is displayed.
Name and email is auto-populated
Established network connection is good
Searching for email address settings is good (once the self-signed exchange 2013 cert is accepted)
And then the logging onto the mail server fails. The first pop-up is:
The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Clicking "OK" is followed up with a window with the Microsoft Exchange connection info.
It lists Microsoft Exchange server which is populated with: GUID@<domain suffix>
Mailbox which is populated with: =SMTP:<Valid Email address>
On the Exchange Server I have noticed that the Web Management Service (WMSVC) is stopped and will not start. Starting the service outputs:
EventID 7024
"The Web Management Service terminated with the following service-specific error: Unspecified error"
Not really helpful :)
Since this is only happening with Outlook on multiple clients I'm expecting something with Exchange or the ability for outlook to connect to exchange.
Thanks in advance!

Hi
I know this is an old post, but I'm having a very similar issue. I have CU6 installed and all other client connectivity apart from internal Outlook connectivity is working fine. I have distributed the new Self-Signed Certificate and the tested to verify
the clients trust it. I have tried on multiple machine with multiple accounts and none of them connect.
I'm at the stage of reinstalling, but I would rather troubleshoot the problem, just in case ever hit the same wall in the future. I have run Test-OutlookConnectivity with the following output;
RunspaceId : 71f8d740-c499-4bbe-8baf-9cbb12566fb8
Server : PW-SC-01.companyname.local
MonitorIdentity : Outlook.Protocol\OutlookRpcDeepTestProbe\NEW2013
RequestId : 75641e34-aa49-4fce-aad7-181b56dd7b29
ExecutionStartTime : 10/11/2014 13:50:03
ExecutionEndTime : 10/11/2014 13:50:03
Error : Error 0x6ba (The RPC server is unavailable) from ClientAsyncCallState.CheckCompletion:
RpcAsyncCompleteCall
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 2
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1710
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: 0 (0x00000000)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 13
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1352
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: -1073606646 (0xC002100A)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0xC002100A
EEInfo: Detection location: 1380
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 12175 (0x00002F8F)
EEInfo: prm[1]: Unicode string: /rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0x00010000
EEInfo: Detection location: 1385
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 8 (0x00000008)
EEInfo: prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
-111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
-77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
-106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
-61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
-9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
-83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
-48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
-1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
-10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
Exception : Microsoft.Exchange.Rpc.ServerUnavailableException: Error 0x6ba (The RPC server is unavailable)
from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 2
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1710
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: 0 (0x00000000)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 13
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1352
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: -1073606646 (0xC002100A)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0xC002100A
EEInfo: Detection location: 1380
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 12175 (0x00002F8F)
EEInfo: prm[1]: Unicode string: /rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0x00010000
EEInfo: Detection location: 1385
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 8 (0x00000008)
EEInfo: prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
-111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
-77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
-106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
-61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
-9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
-83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
-48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
-1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
-10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
at Microsoft.Exchange.Rpc.ClientAsyncCallState.CheckCompletion()
at Microsoft.Exchange.Rpc.ExchangeClient.ClientAsyncCallState_Connect.End(IntPtr&
contextHandle, TimeSpan& pollsMax, Int32& retryCount, TimeSpan& retryDelay, String& dn
PoisonedCount : 0
ExecutionId : 63105129
SampleValue : 33.5194
ExecutionContext : Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 10/11/2014 13:50:03
- TaskFinished = 10/11/2014 13:50:03
- Exception = Microsoft.Exchange.Rpc.ServerUnavailableException: Error 0x6ba (The RPC
server is unavailable) from ClientAsyncCallState.CheckCompletion: RpcAsyncCompleteCall
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 2
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1710
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: 0 (0x00000000)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 13
EEInfo: Status: 0x000006BA
EEInfo: Detection location: 1352
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 1
EEInfo: prm[0]: Long val: -1073606646 (0xC002100A)
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0xC002100A
EEInfo: Detection location: 1380
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 12175 (0x00002F8F)
EEInfo: prm[1]: Unicode string: /rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
EEInfo: ComputerName: n/a
EEInfo: ProcessID: 14544
EEInfo: Generation Time: 2014-11-10 13:50:03.737
EEInfo: Generating component: 14
EEInfo: Status: 0x00010000
EEInfo: Detection location: 1385
EEInfo: Flags: 0
EEInfo: NumberOfParameters: 2
EEInfo: prm[0]: Long val: 8 (0x00000008)
EEInfo: prm[1]: Binary Buffer: [48-1263-10248-1262-126-9632122164676121-3988104-118-11373-61-94
-111-112-98-1217048136942-12272-122-91311550483449324830638543192311910198979999101115115461121199
91111091091154699111461171074830231349524949485349505348484990231349574949485349505348484990483449
324830638543192311910198979999101115115461121199911110910911546991114611710748-12613448136942-1227
2-122-913111503-126115048-1261102-126110-22103-15-109-16-121-119-3121-4-106119-119-9369122-5779121
719-98-24-67-32918-98-236-19-10715326827-76102-61100108-12718-438331-37109-102-57-9942-11389-10374
-77-5-4-107109-11847342222-63-48-7468-17-1067033-56111-33-54-16-105-62-76-1282011-1664-12158-4915-
88-53-9-29-2994-49-54-5211-1364-212121-12396-127-353-396185117-681229-434246070-109818119-4858-128
-106-1279248-49110-44-81-121494199-118-17-106-71106828294-93-110-110-106-415084-127126-45-12331421
-61-2757-24-128-28-25111-52113121-56-98-5821527282-47255245104-111-55-1099747-115-11172-287-12526-
79-12430-119421360-107-6430-5410282-52-51-128533354-116672757-77-75-111-72-118-10114-84484825-40-1
8-70-24-9111-61-5391-8034125-12632-16-19-128112030-8-427523101-93-127-5348-127-5648146385291511-14
4325-9648-127-110638529174-127-11848-127-121-12623119101989799991011151154611211999111109109115469
911146117107-1262211211945115994548494611211999111109109115461081119997108-12626651171161116810511
59911111810111446808767111109109115461081119997108-12626651171161116810511599111118101114468087671
11109109115469911146117107-12613808767111109109115461081119997108-12613808767111109109115469911146
11710748196385293741248106843615573148126385291911-14248048136942-12272-122-913115503-12611081-930
6613-74953718-12745-14-25-94107-80-5-45-2231536-1728-12897-8587577-1252765-892896-83-10267-7926-20
-9841-1079-12-29-4315671111357-684036-40-5129-91-24-461066-12306-65-9118-89115191071-30-20-1067161
-83-91-74105-931649-48-96126-13-71-118-8967567-40-64-104-113-31-51-102357125100-50113-103-113123-9
873-627067-25-908-10131118125122-71-115-37-1850-1055851-31410-77-7312-36848124-26104-10711043-2048
-48-12666611759121127-2960-1571-9-95-98-1036911610-74221-32-25114-108749933-7147562114-3635-101-81
-1058-73108-61-78-128-116-715155112714-37-18-84-8331-2716-1174257-76-5-1598-15-12875-98-7329632178
-10714-123-6312212-1028359-56-76-683-873987-2120-845954-7617-71-57999828110], size=926
at Microsoft.Exchange.Rpc.ClientAsy
FailureContext :
ExtensionXml :
ResultType : Failed
RetryCount : 0
ResultName : 75641e34aa494fceaad7181b56dd7b29-OutlookRpcDeepTestProbe/NEW2013
IsNotified : False
ResultId : 1748063
ServiceName : InvokeNow
StateAttribute1 : Momt
StateAttribute2 : UnknownIssue
StateAttribute3 : PW-SC-01.companyname.local
StateAttribute4 : Unknown
StateAttribute5 : {C54AD38D-1E00-4F53-ABAE-26518C3FF82F}
StateAttribute6 : 0
StateAttribute7 : 0
StateAttribute8 : 0
StateAttribute9 : 0
StateAttribute10 : 0
StateAttribute11 : Momt
StateAttribute12 :
StateAttribute13 : VgEAVAdXaW5kb3dzQwBBCEtlcmJlcm9zTA9QV0NPTU1TXG5hdGhhbmhVLlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC
0xNTQ2MTE0ODM1LTI2MzJHHQAAAAcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTEzBwAA
AAdTLTEtMS0wBwAAAAdTLTEtNS0yBwAAAAhTLTEtNS0xMQcAAAAIUy0xLTUtMTUHAADAE1MtMS01LTUtMC0zNDc3ODcxMTMHAA
AALlMtMS01LTIxLTIwNTc0OTEwMzItMzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTQxODcHAAAALVMtMS01LTIxLTIwNTc0OTEwMzIt
MzE4NDA2NDk3OC0xNTQ2MTE0ODM1LTUxMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtND
E3NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMzU3MAcAAAAuUy0xLTUtMjEtMjA1NzQ5
MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDEyMgcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMT
Q4MzUtMTE2NAcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtMTE0MQcAAAAuUy0xLTUtMjEt
MjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNDE1MwcAAAAuUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LT
E1NDYxMTQ4MzUtNDE0NQcAAAAtUy0xLTUtMjEtMjA1NzQ5MTAzMi0zMTg0MDY0OTc4LTE1NDYxMTQ4MzUtNTE4BwAAAC5TLTEt
NS0yMS0yMDU3NDkxMDMyLTMxODQwNjQ5NzgtMTU0NjEx
StateAttribute14 :
StateAttribute15 :
StateAttribute16 : 0
StateAttribute17 : 0
StateAttribute18 : 0
StateAttribute19 : 0
StateAttribute20 : 0
StateAttribute21 : /o=companyname/ou=first administrative group/cn=Recipients/cn=NathanH
StateAttribute22 : EMSMDB.Connect()
StateAttribute23 : https://pw-sc-01.companyname.local:444/rpc/rpcproxy.dll?PW-SC-01.companyname.local:6001
StateAttribute24 : Negotiate
StateAttribute25 : [33]10/11/2014 13:50:03 [FAILED!] EMSMDB.Connect();
Identity : fcd6159dd8fe42aebf10100cc4934356
IsValid : True
ObjectState : New

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