Exchange panel update hangs

Hi all
On Windows 7, I noticed an extension I use wasnt there anymore (EAN13 generator).
So I open the exchange panel, it asks me to update, and it just hangs. "Install in progress", for hours.
Is there anything I can do about it ?
I rebooted, updated everything in the CC app, to no avail.
Thanx for your help

Hi Posterns-designs,
I was able to replicate what you describe but I don't have an answer. Since Exchange is still in preview posting on the forum on Adobe labs is the best bet.
http://forums.adobe.com/community/labs/exchange/
-Dave

Similar Messages

Exchange Panel update not seen

I posted this in the Exchange forum, but thought I would also ask it here.
Trying to use Exchange to install a free extension. The Exchange panels in InDesign & Photoshop shows that an update is required. If I click on the update button from the panel I get taken to Adobe Application Manager (have a creative suite 6 education subscription). I had installed the latest version of Exchange from the Exchange page and it seemed to install fine. However, as Exchange does not appear in the Applicaiton Manager window, Phtoshop and InDesign seem to think the update never occurred. Any suggestions on how to get ID and PSD to see the Exchange update that was done?

Hi Posterns-designs,
I was able to replicate what you describe but I don't have an answer. Since Exchange is still in preview posting on the forum on Adobe labs is the best bet.
http://forums.adobe.com/community/labs/exchange/
-Dave

Adobe Exchange Panel Update not working?

Hello:
My OS is Windows 7 64 bit and I have Ps and Ia installed on my laptop.
I downloaded and installed the Adobe Exchange roughly two months ago and everything worked great at first.
I installed a few things such as the Paper Textures and a game Level Up (can't recall the others at the moment).
The game worked three times but then it just stopped responding. I never had an issue with the other extensions.
Yesterday I went to try out the game again but when i opened the Exchange panel it said there was a new update and so i (sadly) opted to click 'Update'
After clicking the update button I received a message:
Also, Norton said the link or what have ya was NOT trusted and is Unknown. So, I clicked on the Norton message and got this info:
Heuristic virus? um, what?
http://www.pctools.com/security-news/heuristic-virus-definition/
I went ahead and Removed all the extensions I had downloaded/installed from the Exchange panel but I would very much like to be able to use them again.
Any ideas as to the issue? Is there a solution?
I have shut off Norton to see if that would work but I still get the above message "... valid signature ... "
Sure would appreciate some input.
Thank you in advance
ps. could the Heuristic virus detection be a False Positive?

Hello:
You are totally misunderstanding me. I have Windows 7 64 bit and I did have the Exchange Panel already installed. When I went to use the Exchange PanelIT had an update. I didNOT update to Windows 8.
I clicked on the UPDATE IN the Exchange Panel which is what would NOT install because NORTON said it IS MALWARE.
I tried to update the Exchange Panel and NOT my operating system.
The attempt to Update the Exchange Panel caused the older version of the Exchange Panel to not work. So, I had to Uninstall the Exchange Panel and then when I went to Reinstall the Exchange Panel it would NOT install. And now I cannot use it at all.
Again, I DO have Windows 7 and NOT Windows 8.
Please, I would very much like to be able to use the Exchange Panel again because I would like to install some extensions, let me know when this issue is resolved.
Thank You,
Kara A. Rowe
[email protected]

Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

I suppose that these two problems might be related, as I need the file sync to sync the extensions?
Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
Thanks for the help!

I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
Try the following to enable updates:
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
3) Please change the Value from 1 to 0 and save the file back in the same location.
On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
Deployment DPS Toolkit Update| AAMEE |Mac OS
The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
So I guess the process for this would be:
1)Copy the contents of the DPS update package to remote machine
2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
3)Remotely launch the DPS update silently (when someone is logged onto machine)
4)Disable updates again when complete...

Adobe Exchange panel not installing update

I am on OS X 10.8.5 trying to get Illustrator CC 2014 to update its Exchange panel.
I have been trying to get it to update for the past hour and it downloads through Illustrator just fine, but it won't finish installing. I currently have Extension Manager CC 7.1.0.113 and I can see the extension I need to use in there, but since I can't get the Exchange panel to update, I cannot use it. My file is an 80 layer AI file that needs to be split into 80 separate files, and I really don't want to have to do it manually, thats why I have an extension to do it. I just need a damn fix on this so I can get back to work without going crazy. Any ideas or suggestions appreciated.

I am having the same issue.

InDesign CS6 won't install/update Adobe Exchange panel

After installing and updating exchange manager 6.0.2.40 when I go to indesign exchange panel it says update is available, click that, it downloads and says update successful, restart indesign to take effect. When it installs it switches to extension manager and says update conflicts with other version install yes or no? Click yes, says succesfull and restart indesign, I restart indesign and same thing happens again and again.
Photoshop and illustrator (CS6) panels work just fine. It's indesign that doesnt work.
Mac OS 10.7
Tried updating, reinstalling exchange manager, adobe application manager is 6.2.112.0,
tried several times on indesign and it just keeps going through the same update/restart loop.

Hi SpooCobraVenom,
You can try to uninstall "exchange panel", and download and install it again from https://www.adobeexchange.com/api/AdobeExchange.zxp.

Virus alert and problems with Adobe Exchange Panel latest update

Hello,
just to let you know I downloaded the must recent update to Adobe Exchange Panel and had 2 issues:
Norton Internet security blocks the installation reporting there are high security risks in several .dll files, it won't let me install them.
If I shut down my antivirus the installation works fine, but the panel is blank when opened; it just doesn't work.
According to my antivirus, the "threat" is called "Suspicious.Cloud.7.F" and it finds it in all these files that are installed with the new panel:
poconetssl.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\poconetssl.dll
pocodata.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pocodata.dll
pococrypto.dll (Suspicious.Cloud.7.F)c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pococrypto.dll
pocozip.dll (Suspicious.Cloud.7.F)...
pocoxml.dll (Suspicious.Cloud.7.F)...
pocoutil.dll (Suspicious.Cloud.7.F)...
poconetssl.dll (Suspicious.Cloud.7.F)...
pocodata.dll (Suspicious.Cloud.7.F)...
pococrypto.dll (Suspicious.Cloud.7.F)...
I'm assuming this a false positive. Anyway, I can not use the panel at all. Hope someone can help.

There were a couple of links in the right column that mentioned virus problems. After reading a bit, I solved my problem.
Go to Norton, select SETTINGS, then select COMPUTER SCAN, then set HEURISTIC PROTECTION to OFF. (It will still stay green.)
I then tried to re-install the Adobe Exchange Panel and everything is now working fine.

Exchange panel won't update

Launching Exchange Panel in either Illustrator or InDesign (CC 2014) shows in it telling me to update. Clicking Yes results in the file being downloaded (somewhere) and the installation process starting. And never finishing. The Install wheel will spin forever: Close the panel and open it again--still spinning.
Is there a solution to this?
Thanks.
Mark

Same issue today.
I tried both from ID and Illustrator CC 2014 (thinking THAT would make a difference) and the wheels just spin and spin but nothing else ...
"Latest enhancements and Bug Fixes" reads the text in the palette window. Adobe Labs created a Frankenstein but forgot to attach legs to the thing.
This is not a recent problem, however, or just with this update but an old bug that by now should have been more than fixed.
Latest news: As I started typing this, I had Illustrator trying (again) to update Exchange and it just crashed.
Here's the head of the log for those who read computer language and Klingon:
Process:
Adobe Illustrator [2000]
Path:
/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
18.1.1 (18.1.1)
Code Type:
X86-64 (Native)
Parent Process: launchd [189]
Responsible:
Adobe Illustrator [2000]
User ID:
501
Date/Time:
2015-01-22 13:24:24.966 -0800
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: F5F85303-155B-5670-645B-C1D90CAE2818
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000020bf40000
VM Regions Near 0x20bf40000:
CG backing stores
00000001c8728000-00000001c954a000 [ 14.1M] rw-/rw- SM=SHM
-->
__TEXT
0000123480000000-000012348028c000 [ 2608K] r-x/rwx SM=COW /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLD river
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                               0x000000020bf40000 0 + 8790474752
1   Webkit.dylib                      0x00000001a000a625 WebKitGetAPI + 980713
2   Webkit.dylib                      0x000000019ffb31ca WebKitGetAPI + 623246
3   Webkit.dylib                      0x000000019ffb320f WebKitGetAPI + 623315
4   Webkit.dylib                      0x00000001a02f1af3 WebKitGetAPI + 4025271
5   Webkit.dylib                      0x00000001a02f1dba WebKitGetAPI + 4025982
6   Webkit.dylib                      0x00000001a03f6642 WebKitGetAPI + 5093126
7   Webkit.dylib                      0x00000001a03f67b3 WebKitGetAPI + 5093495
8   com.apple.CoreFoundation          0x00007fff900353e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
9   com.apple.CoreFoundation          0x00007fff90034f1f __CFRunLoopDoTimer + 1151
10 com.apple.CoreFoundation          0x00007fff900a65aa __CFRunLoopDoTimers + 298
11 com.apple.CoreFoundation          0x00007fff8fff06a5 __CFRunLoopRun + 1525
12 com.apple.CoreFoundation          0x00007fff8ffefe75 CFRunLoopRunSpecific + 309
13 com.apple.HIToolbox               0x00007fff96c22a0d RunCurrentEventLoopInMode + 226
14 com.apple.HIToolbox               0x00007fff96c227b7 ReceiveNextEventCommon + 479
15 com.apple.HIToolbox               0x00007fff96c225bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
16 com.apple.AppKit                  0x00007fff8eb3224e _DPSNextEvent + 1434
17 com.apple.AppKit                  0x00007fff8eb3189b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
18 com.apple.AppKit                  0x00007fff8eb2599c -[NSApplication run] + 553
19 com.adobe.exo.framework           0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
20 com.adobe.illustrator             0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
21 com.adobe.illustrator             0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
22 com.adobe.illustrator             0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
23 com.adobe.illustrator             0x0000000100003424 0x100000000 + 13348

Photoshop Hangs when trying to access the Exchange Panel

I have a macbook pro running lion 10.7.5
I have installed photoshop cc
I then installed Extension manager cc
I then installed adobe exchange within the extension manager.
Now, when i open photoshop, and try to open exchange, photoshop just hangs and i have to force quit.
What am i doing wrong?

entered "netsh winsock reset" in command prompt which did seem to fix the 100% CPU usage atleast for the moment.
Are any LSPs (other than Bonjour) appearing in the Winsock providers tab in Autoruns?
Apple software on Windows: May see performance issues and blank iTunes Store
If so, what are their names?

Adobe exchange panel does not load in cc applications

I cannot launch the Adobe Exchange Panel in Photoshop or Illustrator. The option to launch this extension is not available in my menu. In Photoshop "Extensions is grayed out". In Illustrator it is not grayed out but it is simply not populated. I have tested this on my laptop and it works just fine there.
I have pasted the above paragraph from a separate thread in a different forum. I was directed to this forum by an adobe staff member.
Thanks in advance for any help with this as the forums are the only support adobe provides for this issue. I think the issue may be a corruption in my extension manager somewhere in the Windows Registry. Using Windows 7 64-bit SP1

Hi markerline,
Can I ask where you obtained Photoshop CC from? Were you part of any prerelease program?
Can you please check these folders:
C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions
C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions
and tell us if either one (or both) contains a folder called "AdobeExchange", and whether it contains anything.
It seems obvious, but please install any updates for Photoshop available in the Creative Cloud application. I believe there have been a few CC updates released so far - so it would be worthwhile restarting your computer to force a fresh check for updates to make sure you have them all.
Something to try would be downloading the Exchange Panel as a ZXP from here:
https://www.adobeexchange.com/
and then installing the panel using Extension Manager CC. Note that Extension Manager CS6 will not install the Exchange Panel for CC applications - it needs to be Extension Manager CC.
Let us know how you get on.
Thanks,
Fraser

Adobe Exchange Panel for Photoshop CC 2014

I'm trying to get the Adobe Exchange Panel for Photoshop CC 2014 (Mac 10.10.2).
When searching for it on Adobe.com, all I get is the download for CS6. Is this the SAME Exchange Panel usable in CC 2014?
Thanks for any guidance.

I'm having problems searching out any updates. It's like they silently retired it after CC.
This is the last mention of it:
Adobe Exchange Panel – 1.1 Update for CC apps now available
Since it's a flash panel, it wouldn't work in CC 2014 which has gone to HTML5 panels
Photoshop: Spring Cleaning | PHOTOSHOP.COM BLOG
Photoshop CC 2014/HTML5 Compatible Extension Panels
If you can contact Jeffrey Tranberry, I'm sure he can better answer this.
Gene

Adobe Exchange Panel Extension does not install

As titled, after download the extension for CS6 and double click, the extension manager is opened.
But nothing is happed nor any notification or sign of installation.
And open PS, Illustrator, there is no "Adobe Exchange" in exchange menu.
Our system is Windows 8 64 Standard English with Chinese Traditional CS6 Master Collection.
If there is any clue would be appreciated.

Please update Extension Manager CS6 to the latest version 6.0.8 first. Click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the Exchange Panel extension again. Wait for a while, quit Extension Manager. Send all log files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS6\Log" to [email protected]
Note that "C:\Users\<YourUserName>\AppData" folder is hidden by default. You have to check "Organize"->"Folder and search options"->"View"->"Show hidden files, folders, and drives".

Adobe Exchange Panel does not load

Photoshop CC (Win/64)
CEPServiceManager_native.log:
2013-12-12 08:54:32 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45
2013-12-12 08:55:17 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45
2013-12-12 09:01:47 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45

Hi markerline,
Can I ask where you obtained Photoshop CC from? Were you part of any prerelease program?
Can you please check these folders:
C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions
C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions
and tell us if either one (or both) contains a folder called "AdobeExchange", and whether it contains anything.
It seems obvious, but please install any updates for Photoshop available in the Creative Cloud application. I believe there have been a few CC updates released so far - so it would be worthwhile restarting your computer to force a fresh check for updates to make sure you have them all.
Something to try would be downloading the Exchange Panel as a ZXP from here:
https://www.adobeexchange.com/
and then installing the panel using Extension Manager CC. Note that Extension Manager CS6 will not install the Exchange Panel for CC applications - it needs to be Extension Manager CC.
Let us know how you get on.
Thanks,
Fraser

Flash CC - Exchange Panel not available

I`m posting this in the Flash and not the Exchange forums, because the rest of my CC apps, don´t have this problem, only Flash has:
1.Installed AdobeExchange 1.2.0 with the newest Extension Manager (7.0.0.347) on Win7x64
2.Exchange doesn`t show up under Extensions in Flash (but does so in illustrator, Photoshop, Dreamweaver etc), even after reboot.
Anyone has a workaround for this problem?

Exchange Panel is currently not available for Flash CC as mentioned in link https://www.adobeexchange.com/ under the "View Application" dropdown.
You will need to install the extensions via Extension manager until the panel gets re-enabled in a later update to flash pro.
-Sujai

Adobe Ilustrator stop working when I use the Exchange Panel

I try to use the Adobe Exchange Panel in ilustrator but it stop working when I click on "my stuff" button

What platform and version are you using? If CS6 try updating to 16.04.

Exchange panel update hangs

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