Exchange Panel won't unpack

I'm running Windows 7 64-bit OS. After downloading the Exchange Panel file I try to unpack it. However, it will not do so. It says I do not have the appropriate program on my computer to do so. Please help.
---Steve---

Hi Steve,
Which products( such as Dreamweaver, Phostoshop, ... ) were installed on your machine? What are their version number? Did you see any product was listed on the left panel in Extension Manager's GUI? One thing you should know is, Extension Manger CS6 only manages CS6 products( such as Dreamweaver 12, Photoshop13, ... ). It cannot manage CS5.5 products( such as Dreamweaver 11.5, Photoshop 12.1, ... ) or CS5 products.
Xiaoyi

Similar Messages

Exchange panel won't update

Launching Exchange Panel in either Illustrator or InDesign (CC 2014) shows in it telling me to update. Clicking Yes results in the file being downloaded (somewhere) and the installation process starting. And never finishing. The Install wheel will spin forever: Close the panel and open it again--still spinning.
Is there a solution to this?
Thanks.
Mark

Same issue today.
I tried both from ID and Illustrator CC 2014 (thinking THAT would make a difference) and the wheels just spin and spin but nothing else ...
"Latest enhancements and Bug Fixes" reads the text in the palette window. Adobe Labs created a Frankenstein but forgot to attach legs to the thing.
This is not a recent problem, however, or just with this update but an old bug that by now should have been more than fixed.
Latest news: As I started typing this, I had Illustrator trying (again) to update Exchange and it just crashed.
Here's the head of the log for those who read computer language and Klingon:
Process:
Adobe Illustrator [2000]
Path:
/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
18.1.1 (18.1.1)
Code Type:
X86-64 (Native)
Parent Process: launchd [189]
Responsible:
Adobe Illustrator [2000]
User ID:
501
Date/Time:
2015-01-22 13:24:24.966 -0800
OS Version:
Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: F5F85303-155B-5670-645B-C1D90CAE2818
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000020bf40000
VM Regions Near 0x20bf40000:
CG backing stores
00000001c8728000-00000001c954a000 [ 14.1M] rw-/rw- SM=SHM
-->
__TEXT
0000123480000000-000012348028c000 [ 2608K] r-x/rwx SM=COW /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRadeonX3000GLD river
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                               0x000000020bf40000 0 + 8790474752
1   Webkit.dylib                      0x00000001a000a625 WebKitGetAPI + 980713
2   Webkit.dylib                      0x000000019ffb31ca WebKitGetAPI + 623246
3   Webkit.dylib                      0x000000019ffb320f WebKitGetAPI + 623315
4   Webkit.dylib                      0x00000001a02f1af3 WebKitGetAPI + 4025271
5   Webkit.dylib                      0x00000001a02f1dba WebKitGetAPI + 4025982
6   Webkit.dylib                      0x00000001a03f6642 WebKitGetAPI + 5093126
7   Webkit.dylib                      0x00000001a03f67b3 WebKitGetAPI + 5093495
8   com.apple.CoreFoundation          0x00007fff900353e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
9   com.apple.CoreFoundation          0x00007fff90034f1f __CFRunLoopDoTimer + 1151
10 com.apple.CoreFoundation          0x00007fff900a65aa __CFRunLoopDoTimers + 298
11 com.apple.CoreFoundation          0x00007fff8fff06a5 __CFRunLoopRun + 1525
12 com.apple.CoreFoundation          0x00007fff8ffefe75 CFRunLoopRunSpecific + 309
13 com.apple.HIToolbox               0x00007fff96c22a0d RunCurrentEventLoopInMode + 226
14 com.apple.HIToolbox               0x00007fff96c227b7 ReceiveNextEventCommon + 479
15 com.apple.HIToolbox               0x00007fff96c225bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
16 com.apple.AppKit                  0x00007fff8eb3224e _DPSNextEvent + 1434
17 com.apple.AppKit                  0x00007fff8eb3189b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
18 com.apple.AppKit                  0x00007fff8eb2599c -[NSApplication run] + 553
19 com.adobe.exo.framework           0x000000010ab13bb8 exo::app::OS_AppBase::RunEventLoop() + 56
20 com.adobe.illustrator             0x00000001004e3cf5 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4464805
21 com.adobe.illustrator             0x0000000100472dc6 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 4002166
22 com.adobe.illustrator             0x0000000100463c60 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 3940368
23 com.adobe.illustrator             0x0000000100003424 0x100000000 + 13348

InDesign CS6 won't install/update Adobe Exchange panel

After installing and updating exchange manager 6.0.2.40 when I go to indesign exchange panel it says update is available, click that, it downloads and says update successful, restart indesign to take effect. When it installs it switches to extension manager and says update conflicts with other version install yes or no? Click yes, says succesfull and restart indesign, I restart indesign and same thing happens again and again.
Photoshop and illustrator (CS6) panels work just fine. It's indesign that doesnt work.
Mac OS 10.7
Tried updating, reinstalling exchange manager, adobe application manager is 6.2.112.0,
tried several times on indesign and it just keeps going through the same update/restart loop.

Hi SpooCobraVenom,
You can try to uninstall "exchange panel", and download and install it again from https://www.adobeexchange.com/api/AdobeExchange.zxp.

Adobe Exchange panel not installing update

I am on OS X 10.8.5 trying to get Illustrator CC 2014 to update its Exchange panel.
I have been trying to get it to update for the past hour and it downloads through Illustrator just fine, but it won't finish installing. I currently have Extension Manager CC 7.1.0.113 and I can see the extension I need to use in there, but since I can't get the Exchange panel to update, I cannot use it. My file is an 80 layer AI file that needs to be split into 80 separate files, and I really don't want to have to do it manually, thats why I have an extension to do it. I just need a damn fix on this so I can get back to work without going crazy. Any ideas or suggestions appreciated.

I am having the same issue.

Virus alert and problems with Adobe Exchange Panel latest update

Hello,
just to let you know I downloaded the must recent update to Adobe Exchange Panel and had 2 issues:
Norton Internet security blocks the installation reporting there are high security risks in several .dll files, it won't let me install them.
If I shut down my antivirus the installation works fine, but the panel is blank when opened; it just doesn't work.
According to my antivirus, the "threat" is called "Suspicious.Cloud.7.F" and it finds it in all these files that are installed with the new panel:
poconetssl.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\poconetssl.dll
pocodata.dll (Suspicious.Cloud.7.F) c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pocodata.dll
pococrypto.dll (Suspicious.Cloud.7.F)c:\program files (x86)\common files\adobe\cs6servicemanager\extensions\adobeexchange\assets\exmanwin32\pococrypto.dll
pocozip.dll (Suspicious.Cloud.7.F)...
pocoxml.dll (Suspicious.Cloud.7.F)...
pocoutil.dll (Suspicious.Cloud.7.F)...
poconetssl.dll (Suspicious.Cloud.7.F)...
pocodata.dll (Suspicious.Cloud.7.F)...
pococrypto.dll (Suspicious.Cloud.7.F)...
I'm assuming this a false positive. Anyway, I can not use the panel at all. Hope someone can help.

There were a couple of links in the right column that mentioned virus problems. After reading a bit, I solved my problem.
Go to Norton, select SETTINGS, then select COMPUTER SCAN, then set HEURISTIC PROTECTION to OFF. (It will still stay green.)
I then tried to re-install the Adobe Exchange Panel and everything is now working fine.

Adobe exchange panel does not load in cc applications

I cannot launch the Adobe Exchange Panel in Photoshop or Illustrator. The option to launch this extension is not available in my menu. In Photoshop "Extensions is grayed out". In Illustrator it is not grayed out but it is simply not populated. I have tested this on my laptop and it works just fine there.
I have pasted the above paragraph from a separate thread in a different forum. I was directed to this forum by an adobe staff member.
Thanks in advance for any help with this as the forums are the only support adobe provides for this issue. I think the issue may be a corruption in my extension manager somewhere in the Windows Registry. Using Windows 7 64-bit SP1

Hi markerline,
Can I ask where you obtained Photoshop CC from? Were you part of any prerelease program?
Can you please check these folders:
C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions
C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions
and tell us if either one (or both) contains a folder called "AdobeExchange", and whether it contains anything.
It seems obvious, but please install any updates for Photoshop available in the Creative Cloud application. I believe there have been a few CC updates released so far - so it would be worthwhile restarting your computer to force a fresh check for updates to make sure you have them all.
Something to try would be downloading the Exchange Panel as a ZXP from here:
https://www.adobeexchange.com/
and then installing the panel using Extension Manager CC. Note that Extension Manager CS6 will not install the Exchange Panel for CC applications - it needs to be Extension Manager CC.
Let us know how you get on.
Thanks,
Fraser

How to install Adobe Exchange Panel

All attempts to download the Adobe Exchange Panel end up with a Zip file with no executable file in it.
Creative Suite 6 Production Premium
Extension Manager CS6 6.0.8.28
Illustrator CS6 16.0.3 64 Bit
Photoshop CS6 13.0.1 64 Bit
The download for “Adobe Exchange Panel for CS6 Add-ons” from these links https://www.adobeexchange.com/download# https://www.adobeexchange.com/panel download a Zip file without an executable file to install it.
The Extension manager is no help as it will install only .zxp or .mxp files.
This discussion https://forums.adobe.com/message/6397105#6397105 gives correct answers but all the links to an Adobe Exchange Panel download lead to a zip file. The last entry in the discussion by fgregor May 22, 2014 2:32 AM (in response to Deepak_artist) gives a link that is suppose to be a .zxp file but it is also a Zip file.
Any help with this would be appreciated.

Fraser
Thanks for your time in trying to help out with my problem. I really appreciate it.
The link you sent me opens a download for a Zip file.
When I download it and open it I have this,
When I go through the Adobe Extension Manager and click on exchange and navigate to the download I still get a Zip file.
Daikusan50

Adobe Exchange Panel for Photoshop CC 2014

I'm trying to get the Adobe Exchange Panel for Photoshop CC 2014 (Mac 10.10.2).
When searching for it on Adobe.com, all I get is the download for CS6. Is this the SAME Exchange Panel usable in CC 2014?
Thanks for any guidance.

I'm having problems searching out any updates. It's like they silently retired it after CC.
This is the last mention of it:
Adobe Exchange Panel – 1.1 Update for CC apps now available
Since it's a flash panel, it wouldn't work in CC 2014 which has gone to HTML5 panels
Photoshop: Spring Cleaning | PHOTOSHOP.COM BLOG
Photoshop CC 2014/HTML5 Compatible Extension Panels
If you can contact Jeffrey Tranberry, I'm sure he can better answer this.
Gene

Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

I suppose that these two problems might be related, as I need the file sync to sync the extensions?
Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
Thanks for the help!

I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
Try the following to enable updates:
1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
3) Please change the Value from 1 to 0 and save the file back in the same location.
On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
Deployment DPS Toolkit Update| AAMEE |Mac OS
The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
So I guess the process for this would be:
1)Copy the contents of the DPS update package to remote machine
2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
3)Remotely launch the DPS update silently (when someone is logged onto machine)
4)Disable updates again when complete...

Exchange Panel update not seen

I posted this in the Exchange forum, but thought I would also ask it here.
Trying to use Exchange to install a free extension. The Exchange panels in InDesign & Photoshop shows that an update is required. If I click on the update button from the panel I get taken to Adobe Application Manager (have a creative suite 6 education subscription). I had installed the latest version of Exchange from the Exchange page and it seemed to install fine. However, as Exchange does not appear in the Applicaiton Manager window, Phtoshop and InDesign seem to think the update never occurred. Any suggestions on how to get ID and PSD to see the Exchange update that was done?

Hi Posterns-designs,
I was able to replicate what you describe but I don't have an answer. Since Exchange is still in preview posting on the forum on Adobe labs is the best bet.
http://forums.adobe.com/community/labs/exchange/
-Dave

Adobe Exchange Panel Extension does not install

As titled, after download the extension for CS6 and double click, the extension manager is opened.
But nothing is happed nor any notification or sign of installation.
And open PS, Illustrator, there is no "Adobe Exchange" in exchange menu.
Our system is Windows 8 64 Standard English with Chinese Traditional CS6 Master Collection.
If there is any clue would be appreciated.

Please update Extension Manager CS6 to the latest version 6.0.8 first. Click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the Exchange Panel extension again. Wait for a while, quit Extension Manager. Send all log files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS6\Log" to [email protected]
Note that "C:\Users\<YourUserName>\AppData" folder is hidden by default. You have to check "Organize"->"Folder and search options"->"View"->"Show hidden files, folders, and drives".

Help please. CS6 exchange panel will not load.

Hi,
I have Photoshop CS6 extended and for some reason my adobe exchange panel will not load. This only happened earlier today. I have been designing all week and never had a problem before this. I cannot load any of the panels in Photoshop. I have done everything possible and trust me I worked on a solution for over 5.5 hours searching reading, uninstalling re installing etc and no solution. I just keep getting this error message "Cannot complete command because the extension could not be loaded".
The version of Extension Manager is 6.0.7.6. I came back to edit this as I should have mentioned that I did disable my anti virus.
I would really appreciate any advice please.
Thank you in advance
Rosa
I have since discovered that the problem was the software onOne Perfect Photo Suite 8 which I had installed earlier today - so have contacted onOne for support. I ended up un-installing the program and Photoshop has returned back to normal.

Obviously my problem was with the onOne new Suite 8 plugin. I had Suite 7.5 as well as PhotoFrame 4.6 Professional Edition and Photo Tools installed, so after trying a few different things my last option which worked was as onOne suggested and that was removing the onOne panel completely from CS6 and re installing Suite 8 ticking the 3rd option in the installation process - leaving PhotoFrame and Photo Tools installed. I do have many panels in CS6 and to my delight after the installation of Suite 8, all the panels in my CS6 were operational and ready to go!
Obviously there was a clash with the Suite 7.5 and 8. Removing Suite 7 worked for me. Initially onOne advised not to uninstall the previous version and just tick the first option to keep both versions. Obviously there was a clash between the version panels.
Hope this helps.

Adobe Exchange Panel Update not working?

Hello:
My OS is Windows 7 64 bit and I have Ps and Ia installed on my laptop.
I downloaded and installed the Adobe Exchange roughly two months ago and everything worked great at first.
I installed a few things such as the Paper Textures and a game Level Up (can't recall the others at the moment).
The game worked three times but then it just stopped responding. I never had an issue with the other extensions.
Yesterday I went to try out the game again but when i opened the Exchange panel it said there was a new update and so i (sadly) opted to click 'Update'
After clicking the update button I received a message:
Also, Norton said the link or what have ya was NOT trusted and is Unknown. So, I clicked on the Norton message and got this info:
Heuristic virus? um, what?
http://www.pctools.com/security-news/heuristic-virus-definition/
I went ahead and Removed all the extensions I had downloaded/installed from the Exchange panel but I would very much like to be able to use them again.
Any ideas as to the issue? Is there a solution?
I have shut off Norton to see if that would work but I still get the above message "... valid signature ... "
Sure would appreciate some input.
Thank you in advance
ps. could the Heuristic virus detection be a False Positive?

Hello:
You are totally misunderstanding me. I have Windows 7 64 bit and I did have the Exchange Panel already installed. When I went to use the Exchange PanelIT had an update. I didNOT update to Windows 8.
I clicked on the UPDATE IN the Exchange Panel which is what would NOT install because NORTON said it IS MALWARE.
I tried to update the Exchange Panel and NOT my operating system.
The attempt to Update the Exchange Panel caused the older version of the Exchange Panel to not work. So, I had to Uninstall the Exchange Panel and then when I went to Reinstall the Exchange Panel it would NOT install. And now I cannot use it at all.
Again, I DO have Windows 7 and NOT Windows 8.
Please, I would very much like to be able to use the Exchange Panel again because I would like to install some extensions, let me know when this issue is resolved.
Thank You,
Kara A. Rowe
[email protected]

Adobe Exchange panel doesn't appear in Dreamweaver CC

I've joined CC and I'm using Dreamweaver, I've also tried to download and install Adobe Exchange panel without success - I can see it in extension manager but the panel doesn't appear in Dreamweaver. I'm beginning to regret ever signing up for CC as it appears to be very glitchy. Could someone help me with this please.
I'm running Windows 7
Many thanks
Maddie

Hi Maddie,
Thank you for this extra information regarding the Exchange Panel not appearing. It's strange that the problem appears in both CC and CS6 - these use different processes and different installation directories for extensions and should be independent of each other.
A few questions -
Can you please look in Task Manager when Photoshop CC is running and see if there is a process listed called "Adobe CEP Service Manager"? Do you have any "system optimisation" or security software running which may be blocking processes that you haven't expressly permitted?
In Photoshop CC, can you see any other extensions listed in Window -> Extensions? Upon installation there should be other Extensions available, for example "Kuler" - can you see this in the dropdown? This will help us to work out whether this is a problem with Adobe Exchange specifically, or if it is an issue with all extensions in general.
If you can then turn on logging as follows, that would be very helpful:
In Registry Editor, regedit.exe:
HKEY_CURRENT_USER>Software>Adobe>CSXS.4
Increase the LogLevel to 6. Then run Dreamweaver or Photoshop CC - Log files will be generated in: C:\Users\<username>\[AppData]\Local\Temp. If you are in Photoshop the log file will have the filename csxs4-PHSP.log, and for Dreamweaver it will be csxs4-DRWV.log. Please email these log files to me at fgregor at adobe dot com.
Upon searching the forums, there was another user who may have had the same problem as you (http://forums.adobe.com/thread/1291469) - can you check whether C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4 contains CEPServiceManager.exe?
Regarding the "glitchy" issues you mention - this forum is for Adobe Exchange, but if you can provide a bit more information about what is going wrong then we'll try to redirect your question to someone else who can help.
Best regards,
Fraser

Adobe Exchange Panel does not load

Photoshop CC (Win/64)
CEPServiceManager_native.log:
2013-12-12 08:54:32 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45
2013-12-12 08:55:17 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45
2013-12-12 09:01:47 : ERROR vcfoundation::system::VCSysError: WriteFile() failed <232: Die Pipe wird gerade geschlossen.>
race:    1 0X0048C5CF
   2 0X004893D3
   3 0X0048953E
   4 0X004836D6
   5 0X0048D7B8
   6 0X0048B44F
   7 0X00489992
   8 0X00482F6B
   9 0X00497531
10 0X004975BB
11 0X7627336A
12 0X77BE9F72
13 0X77BE9F45

Hi markerline,
Can I ask where you obtained Photoshop CC from? Were you part of any prerelease program?
Can you please check these folders:
C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions
C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions
and tell us if either one (or both) contains a folder called "AdobeExchange", and whether it contains anything.
It seems obvious, but please install any updates for Photoshop available in the Creative Cloud application. I believe there have been a few CC updates released so far - so it would be worthwhile restarting your computer to force a fresh check for updates to make sure you have them all.
Something to try would be downloading the Exchange Panel as a ZXP from here:
https://www.adobeexchange.com/
and then installing the panel using Extension Manager CC. Note that Extension Manager CS6 will not install the Exchange Panel for CC applications - it needs to be Extension Manager CC.
Let us know how you get on.
Thanks,
Fraser

Exchange Panel won't unpack

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