Exchange Product Update Not Available

I purchased PHP Ajax Datagrid (Version 1.4.9) through Adobe Exchange several days ago and it does not work with DW CC. I contacted the developer and he said that I need to update to version 1.4.10 to correct the problem.
Version 1.4.10 is showing as available on Exchange but it will not update my older version.
The developer will not correct the issue and has told me I have to update through Exchange.
If Exchange will not allow me to update how do I get a refund for a product that will not work with DW CC.
Robert

Hi Robert,
Can you send a screenshot of what you are seeing? My assumption is that you are seeing PHP Ajax Datagrid 1.4.9 listed in your My Stuff section but it is not giving you the option to update - is that correct?
If yes then please search under the All section for PHP Ajax Datagrid. Complete the steps to purchase the extension however it should prompt you that you have already purchased the item. Click OK and it should start to download and install version 1.4.10.
Please send an email to fgregor at adobe dot com if this does not resolve the issue.
Thanks,
Lea

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Attachments:
Lumia 710 update not available.jpg ‏172 KB

Dear Kevinluh, Welcome to the Nokia Forums!
I understand your frustration, however update availability can vary depending on Region and carrier, this is because some regions and carriers may not have signed off the update or have policies preventing the update occuring.
We hope you understand, please get in touch with your local Nokia Care line for more information regarding the update.
Regards
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

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