Exchange server keeps throwing "Syntax error in Ping command request. (status 4)" for Ping

We have exchange activesync client on Android. For some users, the exchange server sometimes responds with
"Syntax error in Ping command request. (Status 4)"
or
"The Ping command request omitted required parameters. (status 3)"
We logged the request we are sending and there does not seem to be anything wrong.  We could have collected server logs, but this issue happens only for some customers and customers are not comfortable collecting and sending us logs.
Many times, it recovers and we stop getting the error after some time. But, for few users it never recovers.
We need to yet collect the exchange server version.
What is the best way to recover from such an error? (Sync?). We observed sometimes that if we send the same sync multiple times, server throws error "Identical Sync requests".
Please help.

Look at the two config files:
/Library/Preferences/edu.mit.Kerberos
/var/db/krb5kdc/kdc.log
the Database is locked or in use message is due to a missing lock file.
Look in /var/db/krb5kdc/ for principal.kadm5.lock
Hope this gets you started
- Leland

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    Received: from EXCMAIL02.domain.com ([fe80::7c57:574e:f764:e8f7]) by
     exchub02.domain.com ([::1]) with mapi; Mon, 7 Apr 2014 15:47:55 +0700
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    Please check out the below thread related to your query.
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  • Exchange server 2013 setup encounter error

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    Hi,
    First, please make sure you have installed all the required prerequisites. For Exchange 2013 prerequisites, please refer to this
    article.
    Then please verify if there is a legacy server via ADSIEDIT. If there is a legacy object, please delete this legacy object. In registry editor, remove the watermark key and action key from the following path and then reinitiate the setup to check the result.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v15\HubTranportRole
    If the issue persists, to narrow down the issue, I recommend you check the setup log for related error message.
    Best regards,
    Belinda
    Belinda Ma
    TechNet Community Support

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