Exchange server name not changing in mail profile after migration from 2010 to 2013

Following a migration from 2010 to 2013 we are finding that for a number of users the old exchange server address stays in the mail profile (control panel -> mail -> e-mail accounts) which causes Outlook not to load.
We are able to go into control panel -> mail -> e-mail accounts and change this manually to the new exchange 2013 server address but we have quite a number of users and don't really want to do it manually.
Shouldn't it be updating automatically and if so why is it?

Hi,
Yes, it should be changed by autodiscover. Does this issue occur to all the migrated users?
I have seen this kind of issues before when migrating from Exchange 2003/2007 to Exchange 2010. The most efficient way is to rebuild the Outlook profile.
Thanks,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

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