Exchange Sync issues - Cannot get mail - the connection to the server faile

Since the upgrade to 2.2, I seem to be having a very frustrating mail issue that i cant seem to fix.
While trying to download my mail from my INBOX (on an exchange server) i get an error message - "Cannot get mail - the connection to the server failed"
ALTHOUGH when syncing my Sent mails, Calendar and contacts i have no issues.
I have tried rebooting the iphone as well as deleting my mail settings and reloading. The reloading was close to working as the iphone did download some messages (in the inbox) but stops someway through it and gives me the error message. Once i get the error message the phone will not download anymore / other mail messages.
Please can someone offer some suggestions.

Hope this helps someone like me, who has trying to figure out what went wrong. I have an iPhone 3G and ActiveSync to Exchange 2003 was working perfect for month's. All of a sudden today it stopped syncing my inbox and my battery just about died? Searched and Searched, rebooted Exchange, removed email account info, still not luck keep getting "Cannot Get Mail" "The connection to the server failed" message. The weird thing is I could get to my sent items, Calendar and AD contacts? But a thread in another Apple forum opened my eyes to what the problem was...a corrupt email in my inbox. Not sure what email it was I pretty much deleted every email I had after the last one I received on the iPhone. But it fixed the problem, no messing with Exchange virtual directories...nothing...just deleted a corrupt email!
Hope this helps someone.....

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