Exchange UM is always using the Global Lync Dial plan for calls.

Our multi-tenant exchange UM will have auto-attendants that will do response groups. For example an auto-attenant option may be "technical support" which will ring a technical support queue. We have found that when exchange places the call to the
workflow extension (example 123)) formatted as +11231231234;ext=123 in the workflow that Lync follows the Global dial plan only. This fails because the user dial-plan is what translates the 3 digit extension back to the full E164 format. We have not found
a way to tell the exchange UM which Lync dial-plan to use, and we cannot figure a way to use the exchange dial-plan to format in a proper E164 (number/extension) format.
We worked around the issue now by using a non-important number sequence for an extension in the exchange auto-attenant, then hard-coding each extension sequence in the Lync global dial-plan to translate it one-to-one for whatever DID;ext combo it should
map to. This cannot be the best way to do this, however.
What are your thoughts with calls from exchange to Lync on how a dialplan should be specified?

Well, this is a very interesting article. This is really not the answer to my question, but it does open a side discussion. I have absolutely no problem using a key mapping and dial extension in my Exchange UM AA. Reading this article made me re-test my
AA. I can dial an extension and I can dial a key mapping. I also can say an extension and I can say a key mapping option. I dialed in to test all 4 scenarios and they are working fine. I really should contact Matt on this to find out what scenario made him
write that blog post.
On a different topic, that is not the issue here. My question is after a key-mapping is accepted (and it is) the call is transferred to that extension in Lync. The extension maps to a response group. The response group format is in E164 with the ext= at
the end. The Dial Plan (in Lync) that is used is always Global to translate that extension. In an Enterprise environment, this is most likely not an issue. But, in a hosted environment we cannot rely on anything Global. The dial plan that should be processed
is the user dialplan.
As I mentioned, I do have this working, but I am stretching the use of the global dialplan to translate a fake extension back into the user dial-plan E164 format. For example:
Exchange UM AA has option '2' for the Help Desk. I have exchange dial extension 000.
In Lync's global dial plan I have a match for extension 000 which translates to +16786660121;ext=296
+16786660121;ext=296 then matches the response group needed for option 2.
Now, if Exchange read the user dial plan that the exchange UM should belong to (paired?) then the global dialplan and the fake 000 extension would not be needed, I could simply just dial 296 and let the user dial plan do the 3 digit to E164 translation it
is already programmed to do.

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