Exchange upgrade has left me with crippling slow s...
Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80
Hey imjolly. Cheers for the reply. The connection time is low because I have been through the obligatory power cycle procedures and I also disconnected the bellwire etc to try and solve the problem. India CC Rang me back today. When I told them I had seen no improvement he said he would sort it. As you can see I think the numbers look a little more healthy. Just hope the speed stays like this! Will take your advice and ensure no more power downs! Ta. ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 19:06:34 Downstream: 9,875 Kbps Upstream: 1,183 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 6.6 dB / 6.0 dB Line attenuation (Down/Up): 35.5 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 426260 / 82 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 782140 / 137 Error Seconds (Local/Remote): 0 / 47
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I tried synching my 2nd generation ipod touch and it told me to update the software. Then it said "error 37" and could not complete updating but it has left me with an ipod that is not recognised by my pc and wont turn on or anything- just black
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
http://support.apple.com/kb/TS3694
You also may have to place the iPod in recovery mode. For how see:
iPhone and iPod touch: Unable to update or restore -
I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall. This has left me with no iTunes and the new version will not install until I can uninstall all the old components. Help please
You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
tt2 -
the new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help
Your phone is in recovery mode; connect it to a computer and use iTunes to restore it.
~Lyssa -
BT Infinity 2 upgrade has left me without Internet...
After what was supposed to be a simple upgrade from ADSL to BT Infinity, I have now been without any broadband at for a week and have been subjected to undoubtedly the worst customer service imaginable…. Here goes.
Tuesday 6 June, an engineer arrived at my premises to perform a simple upgrade of my ADSL line to a faster fibre connection. After some time, the engineer claimed that it was all done and promptly left before I had a chance to check. I thought this was strange, but didn’t question him as I assumed there is no way a professional engineer would leave a job without properly signing it off.
How wrong I was, no connection whatsoever! Kicking myself for not insisting that we check before he left, I called him on his mobile, only to be told: “I dunno mate, I’m just the engineer”. Exactly my point, I thought – what an attitude to have! He then said he would call the help desk to find out if there was any reason for the lack of connection, and after some time called back to say that there was a problem in my area and everyone’s broadband was down – it should be back up in a matter of hours. OK, I thought – why would he lie?
A number of hours later – still nothing. So, I called an ‘advisor’. I was told that there was no record of a fault in my area - an outright lie from the engineer, to get rid of me no doubt (it was gone five after all!). The ‘advisor’ told me that the connection would not be live until midnight on the day of install. I thought this to be strange as this was the first I’d heard of this, seemingly crucial, slice of information.
Surely he wouldn’t lie to me as well? I awoke the next morning with high hopes of a working broadband service. Not likely.
Another call to an ‘advisor’ at 6.30am and I was told to expect a call back before midday with a solution. 1pm, still nothing, so I once again I manned the phone. An amazing, and very wasteful, 1 hour and 30 minutes later I had been sent around the proverbial houses, but was still no closer to a solution.
I think I must have been asked to “turn it off and turn it back on again” at least five times. Ever felt like smashing your head into a wall?
I tried to explain time and time again that, rather than treat this as a fault, it would make more sense to simply resend an engineer to complete the job the incompetent one could not… this was like getting blood from a stone. “But Sir, if we can just do a couple more tests”. At this point I had no interest in talking anymore, just send me an engineer.
By the end of the day (Wednesday 7th) I finally got a very reluctant ‘advisor’ to arrange me an engineer for Friday 9th June.
Friday arrives, as does the engineer. A far more competent chap than last time, who spent almost five hours trying to fix the line, but with no joy. I still find it absolutely baffling that this has all arisen from an upgrade.
After a valiant effort, the engineer gave up and said he would report it to the ‘tier 2’ team who would contact me, and he would also call back to confirm this.
Fast forward to Monday 10 June, and still not a peep from either the engineer or the ‘tier 2 team.’ I have no idea what BT think they are doing here, but leaving a customer in ‘limbo’ like this is ridiculous. Both my flatmate and I need an Internet connection for work and have been massively inconvenienced by this whole episode, soured further by BT’s seeming disinterest to get the problem fixed with any kind of haste or professionalism.
I understand there must be huge business benefits from moving call centres overseas, but sometimes it would be nice, particularly after going through all this, to speak to a UK based operator who would deal with my issue subjectively, as opposed to what sounds like reading from a screen - with ‘progress’ limited to whatever boxes one manages to get ‘ticked’. And, it will come as no surprise that as soon as I threated to cancel, I was switched immediately to a UK call centre, who although very helpful and apologetic, did nothing to help and transferred me back to, what I assume is, India. My head and the wall were getting quite friendly at this point.
After nearly a week without any Internet and numerous (very expensive) phone calls, I am at a complete loss as to what to do next, no one seems to be able to help me or offer a logical solution. Perhaps an engineer could come and reconnect my old line… maybe I am just not meant to have a fibre connection.
I do, however, feel that I should be compensated for the stress, hassle and phone bills. Not to mention the 6-days-and-counting that I’ve been without any BT service. What do you think?Yet another "victim" of BT's incompetent Indian call centre,
I think more a victim of BT's totally incompetent internal systems; and probably initially of Openreach's outsourcing to installation to companies that often provide untrained and lazy installers.
The mods should get things sorted. at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy. That is pretty poor in your situation. They have a good record of getting things solved once they are on the case.
Good luck. -
Anna update has left me with an erratic email clie...
Since updating to Anna my email client has been so unreliable I have had to stop using it. The problem is that it hardly ever manages to send emails, even though it worked fine before. Not only that, but when a message is then left in the outbox, I am unable to do anything with it other than delete
Nokia N8 on BelleError 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
http://support.apple.com/kb/TS3694
You also may have to place the iPod in recovery mode. For how see:
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Botched short name change attempt has left me with no permissions! Help!
Early on, my MacBook Pro's hard drive ground to a halt and I had to fork out to get it restored. When it came back, my administrative account was no longer named "Will", but "macbookpro".
I changed the username simply, but was always bothered by the home folder being called "macbookpro". After buying a WD MyBook and backing up my "macbookpro" user folder with the WD Anywhere application, I (stupidly) decided to follow an outdated Apple guide ( http://support.apple.com/kb/HT1428 ) on how to change the short name via Terminal and root - something I now realise is no longer necessary in Leopard.
When adding the new account to replace "macbookpro" with, I couldn't, as the existing account had the username I wanted already, just not the short name. I changed what I thought was the username for what I thought was a temporary amount of time from "Will" to "William", so they had different names and I could proceed.
I followed the rest of the guide up to the point where I log on as new user. Forgetting I wasn't finished, I fired up Adium - which acted like it had never seen me before (something I don't really mind), and to this moment it has refused to sign in to MSN, but does AIM perfectly.
After being puzzled by Adium I continued the process, finding not "the keychain, which should still have the short name of the original user", but "login.keychain" - I left it.
Giving up and continuing to use my computer, I attempted to update Camino by downloading the latest version whilst simultaneously resetting all of my Application preferences to how they were before.
On dragging Camino to Applications, I was told I did not have sufficient privileges to do anything but view it. Everything except what is in my new home folder is read-only.
Sharing and Permissions shows me that macbookpro is the only account with jurisdiction over Applications - Read & Write, whereas groups "admin" and "everyone" are Read only.
For most other files, "system" and "admin" have Read & Write permissions, except in the System folder where only system has, whilst "wheel" and "everyone" can only read.
In my panic, I renamed "William" to "macbookpro" again, meaning that when I log onto my (now completely reset and devoid of preferences) original macbookpro account, I have my permissions mostly back.
You'd think I would then simply revert to using macbookpro and changing all my preferences, using the Leopard short name change - but "macbookpro" doesn't seem to be able to open ANY applications. At all. For no good reason.
Short of going through every single file on the hard drive manually and changing the permissions to allow "Will" to read and write, I can't solve this!
This puts a massive hindrance on my use of this computer, and I don't want to edit permissions on each file as I need it and then discover the only solution is to completely restart!
Please, somebody help!If anybody ever has a similar problem, here's how I solved it as best as I could:
http://www.macchampion.com/arbysoft/Welcome.html BatChmod is a tool for batch editing file permissions.
It fixed my Applications and Library, and I can now read and write to both folders.
I dragged solely the contents of Application Support from my backup over the existing Application Support folder within my user's library, and that restored a few, but not all, of my Application Preferences. -
Upgrade has caused problems with hotspot, tethering, and "help"
I received notice that my Z10 os had an upgrade available, so I went ahead and upgraded to 10.1.0.2019. Now that I'm on a new version my wireless hotspot as well as tethering features no longer work. They worked the day before. I have an unlimited data plan with data roaming. Others in my org with the exact same phone and plan but earlier version os do not have this problem. The error message for both features (hotspot and tethering) is that I need to subscribe to a plan that allows these features. My plan is already unlimited data with roaming. After investigation with the provider, they reported that my features had not been "enabled correctly". They made some changes and these two features started working again. This is all very suspicious and dubious since the features were working prior to the upgrade.
The second issue is that now I constantly have "help" menu pop ups telling me how to use gestures to navigate on my phone. I don't want these but don't see where to turn them off. I guess this is the default behavior of the new OS. Apparently it introduced or modified some of the gestures. Until I actually went in and executed each gesture, it continued to display the help menu.
I'd just as soon revert back to the old OS if I have to live with all this new unhelpful stuff. I don't see a handy way to downgrade to a previous release either. right now my phone is far less productive a tool than it should be or was prior to the upgrade.
While all has been fixed now, it still points to some unfortunate issues with new OS.As long as you are using the current version of firefox Firefox 7 sync is part of the browser. If you use the old version Firefox 3.6 sync was an add-on. If you have the add-on it may be removed see [[uninstalling add-ons]]
* also see [[how do i manage my firefox sync account?#w_adding-renaming-and-deactivating-devices]]_adding-renaming-and-deactivating-devices
Activating sync should not be affecting the look of websites or webmail pages, possibly it is a separate problem.
* see [[websites look wrong]]
Have you made other changes such as turning off javascript ? -
I recently invested $2000 (one week ago) in a Macbook Pro Retina 2014 2.8ghz 512gb. Dont get me wrong, I am in love with my product and am extremely satisfied but I have honestly encountered nothing but issues.
My first issue was the transferring of data from my 2010 white macbook 500gb. Both laptops have Yosemite installed and are 100% up to date but I have spent the last week getting them to talk to each other. I am not new to the workings of Apple but I have never endeavoured to use applications such as airdrop, migration assisstant or even bluetooth.
My first attempt was to transfer 200gb of files (Photos mainly, I'm a photographer) to my other laptop via a 64gb USB in segments. But after an hour and only 10gb getting copied across, I decided other alternatives may be of more help.
That is when I came to my first dilemma: AIRDROP. Airdrop is crazy. Yes I did click the option on my retina to search for older macs and yes they did connect. I can send files from my MBR to my white macbook 2010 immediately but my old macbook will not send files to my retina. Yes all of the necessary sharing settings are in place - both MacBooks have the same settings selected so I cannot figure out what to do. Information on this subject would also be helpful yet it is not the end of my troubles.
Second Issue: Migration Assistant.
So yesterday I discovered this little 'gem'. I am a very impatient person so you can imagine i did not appreciate 20 hours of file transfers (via wifi as i do not have a thunderbolt to ethernet adaptor for MBR). Anyway that's all well and good if it actually worked. But of course it did not. I followed apples instructions and I was down to my final 4 hours this morning when my MBR told me the connection was lost and to reconnect. It was making the loudest whirring noise like air coming from inside the hard drive or something. I freaked out. My $2000 machine should not be doing this. It was only a little bit warm; not hot but it was incredibly loud, I'm not sure how to describe it. Keep in mind this computer is brand new so please tell me: WHAT WAS THE SOUND?!?!?!?! AND WHY? what was wrong? what could I have possibly done wrong? My wifi WAS working because my desktop PC was connected. So i waited and waited. Of course I couldn't actually do anything without quitting airdrop and in the end that's just what I had to do. A lot of time wasted for such an unsuccessful cause.
That brings me to my final issue:
So after migration had.... "completed" or crashed or whatever you want to call it, I at least assumed some of the files had maybe copied over and i could just resume from where I left off last time somehow. Oh how stupid that assumption was. My user account did in fact copy over but not a single file copied. And yes, I did log into that user account to check. ANYWAY, I went onto "about this mac" to see my storage info (still being optimistic about my wasted 20 hours). SURPRISE SURPRISE: Yet another problem. I now have 100gb in "other". This macbook is brand new. I should not have any GB in other. I am so incredibly annoyed. HOW DO I DELETE OTHER?! (preferably without downloading software) and is there anything else of importance in other that i should be careful not to delete that is contained within other?
I am only 15 years old and this was a massive investment for me so I treat my Macbook like a baby. And no, I'm not spoilt by my parents. I had to work at Subway for a year to earn $2000 - without spending a single cent (My wage is only $9.00AUD an hour so i essentially worked some 222 hours for this macbook). And I'm not crazy, I needed it for school.
Anyway I'm not impressed with apple. I have Applecare but they aren't open on the weekends or whenever I try to call so that hasn't exactly been helpful. PLEASE HELP ME.Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the page that opens.
In the keychain list, an item named "System" should be listed. If it isn't, select File ▹ Add Keychain from the menu bar and add the following:
/Library/Keychains/System.keychain
Now search in Keychain Access for the name of the wireless network (not the name of the router.) Double-click one of the items and check the box labeled Show password in the inspector window. You'll be prompted for your keychain password to confirm. Make a note of the network password. Then delete every "AirPort Network Password" in the search results. Quit Keychain Access.
Go back to the Network preference pane and recreate the Wi-Fi connection with the same settings as before. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain. -
Download has left me with missing files and cannot start iTunes
I was prompted to upgrade iTunes and so I did. The upgrade started when Genuis was still doing it's thing. At the end of the download, I was prompted to restart. I closed what I was working on and restarted. Now, I when I try to start iTunes, I get an error message that says there are missing files and that I should re-install iTunes. If I uninstall, will I lose the music files? I tried to re-download, but this did not fix anything. Any advice?
Now, I when I try to start iTunes, I get an error message that says there are missing files and that I should re-install iTunes.
With that one in that context, I think we should check for malware.
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look. -
HT201210 ios 6 update has left me with no signal on iphone 4s
Apple automatically updated my iphone 4s with ios 6 when i turned it off. When I turned it back on my screen showed 'connect to itunes' and would not let me doing anything else so I plugged it into my computer and when onto itunes. itunes said it did not recognise my device and that it detected an iphone in restore mode and said I had to restore it (which I was initially worried/hesitant about as I didn't want to lose anything) which I did and luckily all my media etc was put back on my phone. However, since the update my iphone has just been saying 'searching...' for signal. I'm pretty annoyed because this isnt the first time something like this has happened, not sure if its apple's fault or my phone carrier's fault! Last time this happened, I had to get my phone replaced as the problem couldn't even be fixed.
Please help me,
Thank you
kirstiee
p.s. my iphone is not jailbroken.I almost want to say that you have somehow knocked out
The cell radio or the SIM (if on a GSM carrier)
Neither of which should be possible with a software update and yet here it is
Since you have done a fresh install which is usually the final step of our suggestions - do not know how much we can help here
Can you go into Settings - Cellular and toggle automatic to off and make it search for a signal WITH VoLTE toggled off?
By the way - who is your carrier if you don't mind?
Thanks -
My computer crashed while updating my iphone 4.
My phone now will not respond other than a USB symbol to itunes.
When I plug into itunes it says 'reset your phone'.
I've tried holding the on/off and home button together, nothing.
On another note, it isn't possible to schedule into a shop in London until a week today. There is something seriously wrong with this picture.
Any help would be awesome.
Thanks1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer. -
I can't get any updates for my apps. I can't connect apps to Facebook and I can't even play some game they won't load all because iTunes must have been trying to take funds for a purchase. Although it doesn't tell me what purchase. Just that I owe them 4.98. I've written to them ten times and can't get them to understand this simple fix.."take your money". I even went as far as making a call to Apple which is no longer covered under my terms. 35.00 for a phone call. Only to find out it iTunes holding up everything with both my iPhone 4Gs and my iPad 2.
iTunes is telling me all this crap but not taking the money. I'm pretty clear as to what the problem is. But for some reason they just can't understand me.
So, how do you send iTunes 4.98 to clear your account? You can't.....I can't even purchase anything until they take the stupid money and hold off my account. But I'm getting no where with any of the people at iTunes. It sure seems simple to me but I guess it's not for them.
Anybody know what I can do????
Thank you,
Michelem0918Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Cursed by ITunes 9. Install has left me with jumbled text and miserable...
....Podcast directory!
I installed ITunes 9 yesterday and now have some major complaints. They are as follows:
1. Why is the the banner that usually displays the song title and time left of the song just an unreadable smudge?
2. Why is my podcast page now near impossible to navigate? Gone are the nice arrows and such like. It is all messed up now and VERY user unfriendly.
There is a reward for the first person to aid me.*my biggest gripe comes from being unable to re-locate the artist selection from it's current position (as a sidebar) to header position where it used to be.*
Go to View>Column Browser, check the columns you want to browse (Artist, Genre, Albums, Composers, Groupings) and check the option "On Top" -
My original iphone 5 charger has broken, unable to use 3rd party charger has left me with no phone!
I am now left without a phone APPLE, either send me a replacement charger free of charge (Iphone 5 charger shouldnt be breaking due to wear and tear already!) or allow me to use a 3rd party charger as frankly £30 for a replacement charger that broke without being my fault is ridiculous!
Telephone Technical Support: Expired
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Contact Apple Support
Repairs and Service Coverage: Expired
Our records indicate that your product is not covered under Apple's 1-year limited warranty or AppleCare Protection Plan for hardware repairs and service based on the estimated expiration date.
Learn about Apple's coverage information for your product.
Didnt know iphone 5's were 12 months old! Its been broken for ages! Ive used 3 3rd party chargers already I wish I knew.
My request still stands to apple, i want a replacement.
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