"exchange upgrade" now i have 67% packet loss 24...

Following my local exchanges "upgrade" on the 26th of January, my internet is a complete waste of time, my IP profile has been cut in half, and i have had 60-67% packet loss no matter what time of day.
Exchange is Hertford.
Loading even Google takes 3 or 4 refreshes.
"Customer service" in India seem to think the problem can be resolved if I renew my contract. Yeah right!!
So if this is a "care" forum, where is the care for me?

Having finally established that my packet loss was occuring from a BT server and despite over ten hours of calls to "customer help" in India, being repeatedly lied to, fobbed off, and read a script.
I finally got through to a very surprised somebody at BT wholesale who took the issue seriously, having spent over 13 days trying to get action, it got resolved in a day!
My packet loss ceased, however the reset to half IP profile remained, as did my throttled service, to the point I may as well have been on dial up, well I had, had enough!
I requested a MAC code and despite it taking 17 days to get it, not the 5 days as required by Ofcom, I am now free of BT.
My IP profile is reset to where it should be, my service is no longer throttled, and I am now paying only £5.99 a month with plusnet, for the service BT should have been giving me, my line rental is cheaper too.
BT have been a waste of space throughout this whole episode, with the exception of one guy at BT wholesale who was shocked I had managed to get hold of his number, and to give him credit intervened on my behalf when he didn't have too.
BT customer service in India is an absolute disgrace, they work from scripts, lie, obfuscate, prevaricate, are not knowledgeable on any subject, other than contract renewal.
I would rather die a slow and painful death than ever go back.
If you need to check your own line....you can ping it yourself to check for packet loss.
Ping, "pingtest.bt.net" and then traceroute each hop to see where your problem is occuring.
Doing a "whois" on the "bad" hop's IP should give you a "real" world phone number for someone at BT wholesale to plead with.

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mattsmith927 wrote:
This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:
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matrixrory wrote:
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