Exchange Upgraded - Not Connecting to ADSL2+

As subject.
My local exchange was upgraded to 21CN a few days ago, but I'm still not connecting with ADSL2+
My connection info:
Line state
Connected
Connection time
0 days, 0:12:36
Downstream
7,616 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.8 dB / 28.0 dB
Line attenuation (Down/Up)
27.0 dB / 12.0 dB
Output power (Down/Up)
19.8 dBm / 11.6 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
I called the helpline earlier, asking if I needed to be switched over to an ADSL2+ profile, but was just given the usual 'wait 10 days' resonse.

you are still on adslmax. have you had an email from BT advising you about the upgrade? If not it could be months before BT roll out 21CN to all users. You could try uk sales 08007830056 and see if they can help but may have to agree a new contract - gives chance to negotiate a new monthly cost
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Exchange Upgrade but still no ADSL2+

Hi All,
I have had the your line has been upgraded email ect... so i have been trying to get it to connect at ADSL2+ modulation but no luck so far! I have been on the phone to BT help for ages to which they are sure ADSL2+ is enabled on my line.
I am still in the 10 day period but it has not once tried to coneect at ADSL2+!
Have i got no chance because of line stats or do i need to get hold of the right person at bt to get ADSL2+ sorted.
I have a billion 7800n router so it can do adsl2, adsl2+, g.dmt modulation etc... Best i can get is 2350kbps down and 412kbps up.
Any advice would be greatly received.
Cheers
Dean
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 448
Downstream 2944
SNR Margin(Upstream) 13.0
SNR Margin(Downstream) 3.0
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 63.0
Exchange name: Measham
Exchange code: EMMESHM
Location: Leicestershire East Midlands
Postcode: DE127EG
Maps: Our map | Multimap | Streetmap
Serves (approx): 4,104 residential premises
189 non-residential premises.
Broadband availability overview
ADSL: Yes
SDSL: No
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 26/11/2003
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Not available
21CN WBC status: Enabled
FTTC status: Not available

after getting the email about the upgrade it can be immediate/days/week/months before you are actually upgraded. you can try the uk sales 08007830056 to try and get it quicker but that will probably need you to agree a new contract. you can also try the mods http://bt.custhelp.com/app/contact_email/c/4951
with your attenuation and +2db after 21CN upgrade I will doubt if you get any speed increase but the new 21CN bring a more aggressive system on noise so what was a good line on adslmax is not necessarily a good line on 21CN.
you can check potential speed here remembering to add 2db to your existing 63db for 21CN adsl2
http://www.kitz.co.uk/adsl/max_speed_calc.php
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Exchange Upgraded - Not Connecting to ADSL2+

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