Exchange upgraded. Speed increase request.

Hi ive noticed that our exchange has been upgraded to 21cn and would like a speed increase please. i was told this would be done automatically but this isnt the case. Ive contacted the mods also.

by the exchange has changed do you mean you are on a different exchange or the exchange has been upgraded since february?
just need to wait on mods contacting you - you may need to agree a new 12 month contract if you get upgraded now instead of waiting for the rollout
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Similar Messages

Airport Extreme Upgrade Speed Increase???

1) We currently have an Airport Extreme version 7.6.4 in our home. What version of wireless is this running? How do we determine this?
2) How much speed will we gain if we upgrade to the newest version of the Airport Extreme which offers next-generation 802.11ac Wi-Fi technology (assuming that all of the portable devices in the house are upgraded as well to the newest technology)?
3) As part of this query, we have a Comcast modem that feeds straight into our current old Airport Extreme. To get any of the hoped for speed increases, would we have to do anything with this Comcast/Xfinity cable modem?
Sorry these are such basic questions that likely reflect my poor understanding of this technology. Any guidance would be greatly appreciated!

Last question first.
3) As part of this query, we have a Comcast modem that feeds straight into our current old Airport Extreme. To get any of the hoped for speed increases, would we have to do anything with this Comcast/Xfinity cable modem?
The Internet connection speed on your network will not improve. That speed is limited by your modem and the plan that you have with your provider.
Right now, the current AirPort Extreme that you have is capable of far greater speeds than your service provider can ever hope to deliver, so a new AirPort Extreme will not provide any improvement in terms of Internet performance.
) How much speed will we gain if we upgrade to the newest version of the Airport Extreme which offers next-generation 802.11ac Wi-Fi technology (assuming that all of the portable devices in the house are upgraded as well to the newest technology)?
The wireless speed capability will double to triple over what you have now, but these higher speeds will only be realized when you have both an 802.11ac router and 802.11ac capable devices.
There are no 802.11ac capable iPhones or iPads, so you will pick up faster speeds on a new MacBook Air, MacBook Pro, or iMac, etc.
The faster speeds will only help you if you are copying data from one computer to another or making backups of one device to another.
As mentioned previously, your Internet connection speeds will remain the same that they are now.
We currently have an Airport Extreme version 7.6.4 in our home. What version of wireless is this running? How do we determine this?
Please look on the bottom of the AirPort Extreme to locate the model number. It will start with an "A" followed by four numbers. Example.....A1143......A1301.....A1354.....A1408.
Post back with the model number, and we will tell you a bit more about the product.

Broadband speed increase request

In currently recieving around 6mbps
Ive had my line tested my a BT engineer and he said i should be recieving at least 15mb - 20mb download speed on my line (this is when i was with a previous internet provider)
He said my line is a great quality line and i should be getting a much better speed than i am currently getting
Could a moderator please send me a request for my details and possibly get this sorted out as im paying way to much a month for 6mb.
My exchange is basically outside my front door
Ive called up customer support and they havnt been exactly helpful with my issue
Thanks
Shaun

Ok so there is only 1 socket in my home and ive connected it directly behind the faceplat as instructed from the BT customer service team testerday with the same results
here is the information requested yesterday
Line state
Connected
Connection time
0 days, 00:01:25
Downstream
7,616 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.3 dB / 19.0 dB
Line attenuation (Down/Up)
12.9 dB / 6.0 dB
Output power (Down/Up)
15.9 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 5
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1

Re: Broadband speed increase request

hello
new to this forum - please forgive me cos i'm sure it's bound to show.
anyway this problem - i has it :/
i upgraded to the bt fibre optic unlimited 40meg package a few months ago and all was running fine with a fairly consistant 36meg download speed (bt speed test) till just over a week ago.
it's dropped to a maximum 7meg speed download and 8meg upload (again bt test).
now on some speed tests (.net or checker.thingy.blah) that's as low as a 3 or 1.5meg download speed.
i'm sure you don't need me to tell you it's rediculously slow - i couldn't watch the f1 coverage on iplaper because of buffering issues every 30 seconds.
anyway it's a similar story to what i read on page1 - i'm about 200 yds from the exchange and my hub is apparently about 2km up the road in the oposite direction. the cable doubles back on itself to reach me.
no idea if that's relevant though.
anyway bt engineers and call centre alike seem baffled.
it's been going on for over a week and i've sat through 3 appointments with engineers (which is a bit yikes at 5hours a pop).
anyway i see on page one that the adsl test results would be helpfull so i'll do that now:
Download Speed4.42 Mbps
Upload Speed7.21 Mbps
Upstream Rate IP profile on your line is - 10 Mbps
got these results then noticed more info might be needed but i have to wait for the interval to ellapse so i'll come back in a bit.
anyway any help/advice would e appreciated by myself and whichever engineer next gets sent out...
thanks

ok i'll recount the story so far:
*all speed test numbers will be referenced in 'bt speedtest' results.
friday 25th: all fine with generous 37 meg download speed.
saturday 26th: dropped to 7meg down. call centre called. modem rebooted. router rebooted. allow 24hrs for changes to take.
sunday 27th: no change. call centre called and engineer apointment made.
monday 28th: engineer comes and spends several hours fiddling leaves and asks that 48hrs pass for changes to take.
wednesday 30th: no changes have occurred - 7meg download persists. call centre called again modem restarted and router restarted. no change. engineer booked again for friday.
friday 1st june: same engineer arrives again and spends several more hours 'lifting and shifting' at the hub testing the 'through put' speed. changing the routers username and using various tests all resulting in no change at which point he tells me to tell the call centre in his opinion it's an 'assurance fault' and to get a 'triage case' raised.
saturday 2nd june: call centre called and engineers notes passed on. more changes made at the exchange - allow 24hrs for changes to take.
sunday 3rd june: no change - call centre calls back and makes another apointment for an engineer to visit.
monday 4th june: engineer does not visit so i call the call centre to ask why. 'work is being carried out at the exchange/hub and a home visit is not required' apparently. nice - they could have let me know. expecting a call today (june 5th) to check if any chane has occurred.
it hasn't improved by the way.
that's the story thusfar.
i'm still having no luck finding my adsl settings page - could someone please let me know which settings on which page they are listed?

Slow broadband speed after exchange upgrade

Hi,
I wonder if anyone can help. My local exchange was 'upgraded' on 14th August, immediately following that my Broadband speed has halved and never recovered, I used to get approx 7Mbps connection speed with a 5.8 ~ 6.3 Mbps down load speed. SInce then and upto now I only get a connection speed of approx 3.3Mbps with a download speed of around 2.8Mbps.
Since we have BT Vision this is now close to the limit of what it requires to work for on demand content.
I have spoken to BT Technical on a number of occasions. At first they told me it was my router (HomeHub V1) and that I could have a new one if a signed up for another 12 months. Since I doubted this and I also had a Home Hub V1.5 router I swapped to this router and it gave the same results! This was on the 7th September.
Since then I have spoken to BT Technical on a number of occasions, always this involves the same path - get asked whether I have tried different microfilter, connection to the main socket blah blah. Then they check the exchange, it comes up with a CC12 ADQ error, they ask BT Wholesale to investigate, BT Wholesale clear the error, BT technical ring back, ask me if speed is any better, tell them no, they say they will reset the line profile, this makes no difference!
If I ring again then we just go round in the same circle again.
Has anyone got any ideas or can someone sort this out, fed up of pointless phone calls at the moment!
Here are the line statistics from the BT Home Hub (V1.5) as things currently stand.:
Hope someone can help,
Thanks
DSL Connection
Link Information
Uptime:
0 days, 13:08:25
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
664 / 3,327
Data Transferred (Sent/Received) [MB/MB]:
11.57 / 62.47
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
8.5 / 18.5
SN Margin (Up/Down) [dB]:
11.0 / 27.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 6
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast

Well 12 days later and still no improvement. Changed back to the homehub V1.0 (10 days ago) as the Homehub V1.5 was to unstable and kept dropping connection every few hours.
Spoke to BT technical last Sunday, they agreed to send me a new HomeHub in the end. This has now been lost / stolen during delivery - what a farce. Spoke to BT Technical again last night, went through the same sets of testing same results. Technical this time said I shouldn't have been sent a new homehub anyway as I was not in contract!
Reading through this forum and others it seems that there are a lot of people reporting speed issues (speed halving from original sync/download speed) when exchange has been upgraded to ADSL 2+ and the home hub is V1.0 or V1.5.
The tech i spoke to last night seemed to think it was the homehub but said i wouldn't get another one unless I signed a new contract. Told him there was no way I would sign a new contract when their customer service was so poor and they are unable to resolve problems.
He stated he would reset the I.P. profile. This morning download SNR has shot up to 30db (has got down to 18db) last night and sync speed was lower.
It seems to me that BT know there is an issue with HH V1.0 and V1.5 and ADSL 2+ but rather than send you a new router ask that you sign up to a new contract. This seems partly a ruse just to tie people into another 12 month contract.
My neighbours have the same set up and are experiencing the same problems since the exchange upgrade!

Exchange Upgrade but still no ADSL2+

Hi All,
I have had the your line has been upgraded email ect... so i have been trying to get it to connect at ADSL2+ modulation but no luck so far! I have been on the phone to BT help for ages to which they are sure ADSL2+ is enabled on my line.
I am still in the 10 day period but it has not once tried to coneect at ADSL2+!
Have i got no chance because of line stats or do i need to get hold of the right person at bt to get ADSL2+ sorted.
I have a billion 7800n router so it can do adsl2, adsl2+, g.dmt modulation etc... Best i can get is 2350kbps down and 412kbps up.
Any advice would be greatly received.
Cheers
Dean
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 448
Downstream 2944
SNR Margin(Upstream) 13.0
SNR Margin(Downstream) 3.0
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 63.0
Exchange name: Measham
Exchange code: EMMESHM
Location: Leicestershire East Midlands
Postcode: DE127EG
Maps: Our map | Multimap | Streetmap
Serves (approx): 4,104 residential premises
189 non-residential premises.
Broadband availability overview
ADSL: Yes
SDSL: No
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 26/11/2003
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Not available
21CN WBC status: Enabled
FTTC status: Not available

after getting the email about the upgrade it can be immediate/days/week/months before you are actually upgraded. you can try the uk sales 08007830056 to try and get it quicker but that will probably need you to agree a new contract. you can also try the mods http://bt.custhelp.com/app/contact_email/c/4951
with your attenuation and +2db after 21CN upgrade I will doubt if you get any speed increase but the new 21CN bring a more aggressive system on noise so what was a good line on adslmax is not necessarily a good line on 21CN.
you can check potential speed here remembering to add 2db to your existing 63db for 21CN adsl2
http://www.kitz.co.uk/adsl/max_speed_calc.php
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Will I get a speed increase with Infinity?

I currently have the standard broadband unlimited and get about 3-4MB download speed.
Is upgrading to infinity likely to give me any speed increases?
Matt

Hi canhefixit,
With ADSL (ADSLMax, ADSL2/2+) broadband the BB signals run from your local exchange to your property all the way via a copper phone line. This is why the further away you live from your local exchange the slower your broadband will be.
BT Infinity is BT Retail's brandname for fibre broadband.
Depending on what Openreach fibre infrastructure has been rolled out in your area will depend on what speeds you are likely to get.
The main fibre technology that is being rolled out around the UK is FTTC (Fibre To The Cabinet) fibre technology.
FTTC allows currently allows speed of upto 80mbps dependent on what Infinity package you are on and how far away you live from the FTTC Dslam cabinet.
FTTC works by installing a Dslam cabinet that is linked to your existing pcp. The new FTTC cabinet is connected to the local exchange via a fibre cable and then your property is connected to the cabinets via the existing copper phone line.
So for FTTC the external layout would be (simplified)
Local exchange >> Fibre Optic Cable >> FTTC Dslam Cabinet and existing PCP >> Existing Copper phone line >> Property
For FTTC the speed is dependent on how long your copper phone line is from your property to the cabinet. The further away you are from the cabinet the slower the FTTC broadband will be. Line quality also play a part.
FTTP (Fibre to the Premises) fibre broadband technology has also been rolled out in certain areas in the UK. This allows speed of upto 330mbps and requires a Fibre Optic cable to run all the way from a FTTP enabled exchange to your property.
To find out what Fibre broadband speed you maybe able to get enter your BT landline number into http://dslchecker.bt.com/adsl
In the grid there will be WBC FTTC ( if available to your property) and will be given an estimated speed.
It will also tell you what exchange you are connected to and what pcp (cabinet) you are on.
If you don't have a BT recognised phone line then you can try using your address by going to http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput It won't be as accurate as using the phone number but should be accurate enough.
Hope that helps and makes sense.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Haydon Wick Exchange Upgrade

Hello All,
I wonder if anyone can help? I'm a BT Total Broadband customer on the Haydon Wick Exchange. My exchange has been upgraded to 19Mbs . This has been verified by BT, however I'm still only getting 7Mbs which is the speed I've always had. When I type my details into the BT website it says the speed I should expect is 17 Mbs - this will be the fastest BB I've ever had, hence the excitement from me.
Has anyone on the Haydon Wick exchange had their broadband speed increased or can anyone advise on a date then the switch is going to be flicked to increase the speed?
The BT wholesale test is pasted below....
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.

you would normally get an email from BT advising you of the exchnage upgrade but it can be immediate/weeks/months after the email before you are upgraded as they are done in batches. there is no need to agree a new contract if this happens
however it has been possible to jump the queue by trying sales and agreeing a new contract 08007830056. there are numerous posts on the forum similar to yours
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Exchange upgrade - Homehub still shows as ADSL1...

Hi,
I've had an email last week saying my line would be upgraded today as the exchange has been upgraded. My router was reset earlier but my home hub stats still appear to be showing plain old ADSL. I was under the impression the modulation should show ITU-T G.992.5 and my upstream speeds would improve slightly, but everything seems the same as before. Do I need to do anything at my end for the changes to take place? The hub is a recently fitted 2.0A to replace a faulty 2.0B hub if that is of any help.
Regards
Mike
ADSL line status
Line state
Connected
Connection time
0 days, 0:29:59
Downstream
5,056 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 20.0 dB
Line attenuation (Down/Up)
48.0 dB / 28.5 dB
Output power (Down/Up)
19.8 dBm / 12.6 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2453 / 0
CRC Errors (Down/Up)
36 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
11
Solved!
Go to Solution.

Hi, I did try a search but it seams that others with a similar issue resorted to contacting the mods to resolve this after being told various things. I'm trying to be patient, but after receiving another email this morning from bt...
Hello,
Good news
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
You can find out more at bt.com/networkupgrade
Which is great news but the router still shows ADSL Max even after a reset so I'm still not showing any benefits of the exchange upgrade. Has anyone else had this letter and what were your experiences in the upgrade process. There is a lot of confusion over this but I can't find anything definitive. Do I need to contact a mod or is the initial process for after the upgrade for the modem to have a number of successful days connection before it changes? I'm sure someone out there knows.
Thanks
Mike

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting?

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting on the computer, and how?

One possibility is that you may need to "Upgrade" your Cable /DSL Modem if you have an older unit. ISP's that provide your Internet service in recent years have been switching over from DOCSIS 2.1 version Modems to DOCSIS 3.0 version Modems, which handle the new higher data streaming speeds the ISP's are offering. I would suggest you call your ISP's Technical Support and inquire about this possibility.

Exchange upgrade has left me with crippling slow s...

Hi. 1 year of homehub3 speeds usually 3-4 meg. I receive an email telling me of the exciting news of an exchange upgrade. Unfortunately I now have at best 0.5 meg. Call center states I could get up to 20 meg. So far absolutely no change to speed since phone call. Any help appreciated. I pay a lot for this dreadful speed! Cheers Here is home hub summary: ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 08:59:22 Downstream: 576 Kbps Upstream: 1,187 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 37.8 dB / 5.8 dB Line attenuation (Down/Up): 35.0 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.5 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 4 / 80

Hey imjolly. Cheers for the reply. The connection time is low because I have been through the obligatory power cycle procedures and I also disconnected the bellwire etc to try and solve the problem. India CC Rang me back today. When I told them I had seen no improvement he said he would sort it. As you can see I think the numbers look a little more healthy. Just hope the speed stays like this! Will take your advice and ensure no more power downs! Ta. ADSL Line Status Connection information Line state: Connected Connection time: 0 day, 19:06:34 Downstream: 9,875 Kbps Upstream: 1,183 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.5 Annex A Latency type: Fast Noise margin (Down/Up): 6.6 dB / 6.0 dB Line attenuation (Down/Up): 35.5 dB / 16.4 dB Output power (Down/Up): 0.0 dBm / 12.8 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 426260 / 82 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 782140 / 137 Error Seconds (Local/Remote): 0 / 47

Tampa Fios - gaming seems laggy since upgrading speed package

Ever since I switched to triple play and upped my speed it seems laggy. Download speed is consistant, but speed testing my upload is all over and I very rarely see my 35 upload. If I get host on blackops now it seems unstable, Im not sure if its the new router or maybe verizon equipment. My nat type is open, all ports fowarded, no QOS enabled, no vod...before if I got host I didnt have any issues, Now 2 things have changed...I no longer can use my ddwrt flashed actiontec because I need moca for tv. So I now have a westell, and second the speed increase which that shouldnt be in issue...
C:\>tracert verizon.com
Tracing route to verizon.com [192.76.85.245]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L100.TAMPFL-VFTTP-79.verizon-gni.net [96.254.62.1]
3     8 ms     9 ms     9 ms G0-5-5-3.TAMPFL-LCR-21.verizon-gni.net [130.81.110.4]
4     *        *        *     Request timed out.
5    21 ms    22 ms    22 ms ge-5-2-0-0.ATL01-BB-RTR1.verizon-gni.net [130.81.17.115]
6    22 ms    22 ms    22 ms 0.ge-1-2-0.XT1.ATL4.ALTER.NET [152.63.80.9]
7    89 ms    89 ms    89 ms 0.so-5-0-0.XT1.SAC1.ALTER.NET [152.63.0.98]
8    88 ms    89 ms    89 ms GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.55.73]
9     *        *     verizon-gw.customer.alter.net [157.130.203.246] reports: Destination net unreachable.
C:\>ping verizon.com
Pinging verizon.com [192.76.85.245] with 32 bytes of data:
Request timed out.
Reply from 157.130.203.246: Destination net unreachable.
Reply from 157.130.203.246: Destination net unreachable.
Reply from 157.130.203.246: Destination net unreachable.
Ping statistics for 192.76.85.245:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
C:\>ping google.com
Pinging google.com [74.125.93.103] with 32 bytes of data:
Reply from 74.125.93.103: bytes=32 time=48ms TTL=250
Reply from 74.125.93.103: bytes=32 time=47ms TTL=251
Reply from 74.125.93.103: bytes=32 time=46ms TTL=251
Reply from 74.125.93.103: bytes=32 time=50ms TTL=251
Ping statistics for 74.125.93.103:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 50ms, Average = 47ms
C:\>tracert google.com
Tracing route to google.com [74.125.93.103]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 192.168.1.1
2     4 ms     4 ms     4 ms L100.TAMPFL-VFTTP-79.verizon-gni.net [96.254.62.1]
3     8 ms     9 ms     9 ms G0-5-5-3.TAMPFL-LCR-21.verizon-gni.net [130.81.110.4]
4     *        *        *     Request timed out.
5    21 ms    22 ms    22 ms ge-5-2-0-0.ATL01-BB-RTR1.verizon-gni.net [130.81.17.115]
6    21 ms    22 ms    22 ms 0.ge-1-2-0.XT1.ATL4.ALTER.NET [152.63.80.9]
7    41 ms    42 ms    42 ms 0.so-6-0-0.XL3.IAD8.ALTER.NET [152.63.36.25]
8    41 ms    42 ms    42 ms TenGigE0-4-0-0.GW7.IAD8.ALTER.NET [152.63.37.150]
9    44 ms    42 ms    42 ms google-gw.customer.alter.net [152.179.50.106]
10    39 ms    39 ms    42 ms 216.239.46.248
11    54 ms    49 ms    92 ms 209.85.248.73
12    49 ms    49 ms    49 ms 209.85.254.235
13    50 ms    62 ms    62 ms 216.239.46.78
14    48 ms    49 ms    47 ms qw-in-f103.1e100.net [74.125.93.103]
Trace complete.
C:\>

Yea Ive tried rebooting ont, westell router etc. Im working on getting a few tracerts to me, and Im going to try and swap out the router.

Low ip pofile since exchange upgrade

Just seeking some advice on the following please:
I have had a good stable broadband connection for over a year (around 3.5Mbps downstream). My local exchange (Bishop's Stortford) was upgraded Monday 29th November. Homehub (2A) reset. Currently I have the following:
Line state
Connected
Connection time
3 days, 19:43:32
Downstream
5,191 Kbps
Upstream
588 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 4.1 dB
Line attenuation (Down/Up)
49.0 dB / 28.0 dB
Output power (Down/Up)
19.1 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
585848 / 57
CRC Errors (Down/Up)
2127 / 2147480000
HEC Errors (Down/Up)
nil / 87930
Error Seconds (Local)
1213
It's been connected over 3 days and the downstream and upstream figures have been constant throughout. However the IP profile (from BT speedtester checks) has been 350kbps since the exchange upgrade. My questions are would the IP profile be expected to start so low and should it have risen by now? Do I leave it longer? Note: nothing in my setup has changed. This is directly related to the exchange upgrade. Any help much appreciated. Thanks.
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OK thanks - but would the ip profile be expected to start so low compared with the ADSL synch?
Email BT sent regarding upgrade said:
Your line needs time to settle down
For the next ten days or so, your broadband might slow down or even stop now and again. That’s normal and your speed will soon settle down. You can help it along by leaving your BT Home Hub or router on all the time and using your broadband as much as you can for this period.
but no mention that it might be virtually unusable for up to 10 days.

2003 to 2010 Exchange upgrade

We are in the process of 2003 to 2010 Exchange upgrade so that they coexist in the same environment what I don’t seem to be able to find is as follows.
Question can users still access the old 2003 OWA web page after the upgrade integration of 2010 so we don’t have to configure all mobile devices in one hit, or do all users now have to use the new 2010 OWA webpage? In a nutshell will both OWA servers work
side by side?

Hi WillWheatcroft,
Exchange 2010 is smart enough to proxy/redirect requests.
Please read this
https://technet.microsoft.com/en-us/library/bb310763(v=exchg.141).aspx
Regarding OWA
Add a new DNS entry e.g. legacy.domain.com (in both Internal DNS server and external DNS server) which is pointing to Exchange2003
Add that name in the certificate.
Configure redirection or silent redirection.
Please read this http://blogs.technet.com/b/sjimmie/archive/2010/07/09/owa-coexistence-with-legacy-versions.aspx
Thanks, MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

"exchange upgrade" now i have 67% packet loss 24...

Following my local exchanges "upgrade" on the 26th of January, my internet is a complete waste of time, my IP profile has been cut in half, and i have had 60-67% packet loss no matter what time of day.
Exchange is Hertford.
Loading even Google takes 3 or 4 refreshes.
"Customer service" in India seem to think the problem can be resolved if I renew my contract. Yeah right!!
So if this is a "care" forum, where is the care for me?

Having finally established that my packet loss was occuring from a BT server and despite over ten hours of calls to "customer help" in India, being repeatedly lied to, fobbed off, and read a script.
I finally got through to a very surprised somebody at BT wholesale who took the issue seriously, having spent over 13 days trying to get action, it got resolved in a day!
My packet loss ceased, however the reset to half IP profile remained, as did my throttled service, to the point I may as well have been on dial up, well I had, had enough!
I requested a MAC code and despite it taking 17 days to get it, not the 5 days as required by Ofcom, I am now free of BT.
My IP profile is reset to where it should be, my service is no longer throttled, and I am now paying only £5.99 a month with plusnet, for the service BT should have been giving me, my line rental is cheaper too.
BT have been a waste of space throughout this whole episode, with the exception of one guy at BT wholesale who was shocked I had managed to get hold of his number, and to give him credit intervened on my behalf when he didn't have too.
BT customer service in India is an absolute disgrace, they work from scripts, lie, obfuscate, prevaricate, are not knowledgeable on any subject, other than contract renewal.
I would rather die a slow and painful death than ever go back.
If you need to check your own line....you can ping it yourself to check for packet loss.
Ping, "pingtest.bt.net" and then traceroute each hop to see where your problem is occuring.
Doing a "whois" on the "bad" hop's IP should give you a "real" world phone number for someone at BT wholesale to plead with.

Exchange upgraded. Speed increase request.

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