Exchanging an iPod touch

I have had my iPod touch 4gen for over two years and it is starting to have problems. My home button no longer works and I have to use the assistive touch, my screen will go white for hours if I try and use an app that takes up a lot of room, and many apps won't work any more such as the app store or mail. Should I exchange mine for another or is there away to fix all of these problems?

Apple will exchange you iPod for a refurbished one of same model and capacity for $199 for the 64 GB one and $99 for the others.
make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar          

Similar Messages

  • Can I exchange my iPod touch 5 for a new color if its before 14 days

    I would like to exchange my iPod touch 5th (black) (i have opened it but i still have everything that can with it even the box) for a white one, and I have only had it for 1 week
    Will apple allow me to exchange, it I got it as a gift

    Ask the Apple Store. They are the only ones that can answer that question with any certainty.
    Allan

  • If i exchange my ipod touch 4g 32 gb(1 yr) for a ipod touch 5g 32 gb, how much more do i have to pay?

    If i exchange my ipod touch 4g 32 gb(1 yr) for a ipod touch 5g 32 gb, how much more do i have to pay?

    You cannot exchange it at all.
    Apple will give you a 10% discount on a new ipod if your bring in an old ipod for them to send off for recycling.

  • Trade, exchange for ipod touch 1st generation

    i have a 32GB 1st generation ipod touch that i feel like it's a waste of money me. i can't really do anything with it. is there anyways that i can get it trade or exchange for some money. i brought my ipod for around $600 when it first came out. i at least want to get half of the price in return.

    Are you kidding?
    What product allows this?
    Sony MP3 players?  No.
    Zune?  No.
    Sandisk?  no
    Anyone?  no
    Your television?  No.
    Your computer?  No.

  • Will Apple exchange my iPod touch 4g with a new one if my current one is deffective

    Ok so, I got my iPod touch 4g (white) on June 19th after i made a bet with my moms boyfriend to not drink pop for a year
    So when I opened the iPod, it wouldnt connect to wi-fi. Guys, dont ask me to reset network settings or anything, because..
    IVE TRIED E-V-E-R-Y-T-H-I-N-G, but nothing has worked. So I called Apple and the guy on the phone said to go and make
    an appointment at the Genius Bar, so i did, for 1:30pm today.
    So my question is: Since the guy told me it's probably a deffective product, will Apple exchange my current iPod
    for a new one? (my current one has no scratches, still has the headphones & charger, with the manuals, the box, stickers & everything)
    Thank youu

    what do you mean by a refurbished one?
    Like a used one?? But what if i return the whole packaging (i kept the manuals & stuff, like everything )
    Could the person at the Genius Bar then give me a new one if I return the whole packaging ?
    Lol sorry for all the questions, I'm just really worried :/

  • Is it possible to exchange an iPod Touch 5G for an iPod Classic at an Apple Store?

    Hi, I filled up my iPod Touch's memory, and I was wondering if I could exchange it for an iPod Classic (which has 160 GB) at Apple Store.
    Sorry for my bad english, regards.

    Hello,
    Unfortunately, this is not possible.

  • Can ii exchange an ipod touch 5 for and iphone 5

    i bought an ipod touch from bestbuy and it has been longer than the 30 day return polocy but my mom is finally letting me get an ipone 5. but there is no point for me to have them both

    no you can't exchange it. sell it.

  • Could I exchange my iPod Touch 5g for a different color?

    Hi! I have a Blue iPod Touch 5g there's engraving on it, I'm starting to dislike the color and I really want pink now, nothing is wrong with the iPod and everything works perfectly, I just really want a different color. Could I exchange it for a different color??

    But the link does not list engraving as a reason for not getting a refund.
    Apple can just place a new back on the iPod and sell it as a refurbished one. The say as if it was not engraved and opened and then returned.
    I would contact Apple.

  • Can i exchange my ipod touch 4g for the new one?

    Hello,
    I want to change my old ipod touch 4g for the ipod touch 5g, and i just want it to know if the apple can exchange it?
    Thanks

    Was this at an Apple store?
    Apple don't provide a service like this.
    If it was an Apple store they may have meant you can trade it in for 10% off a new model. This is all though.
    Sorry

  • Does apple do exchanges on ipod touch? if so how much would it cost?, Does apple do exchanges on ipod touch? if so how much would it cost?

    My brother has been locked out of his ipod touch and weve tried everything to get back into it. Is the apple store able to repair this? or are we able to exchange for a new one? If so what would be the cost?

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.
    Apple does not do trade-ins. An exchange is only for a device that is no longer working - dead, for example. Not like yours which is probably fixable. Exchanges are only done for an exact same refurbished model, not a new one.

  • Exchanging old ipod touch for new one

    Hi
    I'm kind of new on this forum, just made this account so be easy one me thx
    kk, so the problem is th i bought an itouch on July 24th and i was wondering if I could exchange it and pay a little extra to get the itouch with a camera on it. Do you think it's possible?
    I erased all the apps and songs i downloaded and it looks brand new

    Apple won't exchange it, if that's what you mean. If you bought it from an Apple Store, they give you fourteen days to return a product, and after that, it's yours, and you're long beyond that time. If you bought from a dealer, you can ask the dealer, but I don't know any that would accept a return this long after purchase.
    Sorry, but you'll probably have to sell your iPod if you want money to put toward the new model.
    Regards.

  • When I exchange my iPod touch gen 5 to apple, do I need to pay or do I get another same model given to me for free?

    Yeah

    Sorry, why are you expecting an exchange? Is this a warranty replacement? If so, a warranty replacement will be free.

  • Can i exchange a non working ipod touch

    i have heard that i can exchange my ipod touch 4th generation 8gb for a refurbished one for only 99 dollars. Is that true? Also, can i still get it if i dont have any warranty??

    unless
    If Apple determines that an iPod is not repairable, for example, if it has failed due catastrophic damage or the iPod has been disassembled into multiple pieces, then Out-of-Warranty Service is not available and the iPod will be returned. Please see Apple's Repair Terms And Conditions for further details.
    Apple will exchange your iPod for a refurbished one for $199 for 16 GB 4G and $99 for the other 4Gs. They do not fix yours.
      Apple - iPod Repair price
    This is an out-of-warranty repair so no warranty is required

  • Previous iPod Touch worked fine, new iPod Touch can't get an IP Address

    I had a version 1.1.4 iPod Touch for several days and it worked quite well. I was able to automatically connect to wireless connections at work, at home and at my parents house without meddling with any wireless settings and by just using DHCP.
    The other day I exchanged the iPod Touch for a different one, due to a defect in the case manufacturing, and with this iPod Touch, I haven't been able to connect to any of the previously mentioned wireless networks. I noticed that I wasn't able to get an IP address at all at my parents house, but I figured it was because I hadn't upgraded to 1.1.4, and was still at 1.1.3. I upgraded to 1.1.4 though this morning and at the work network, I'm having the same issue. I can easily connect to the wifi networks, but if I look at the DHCP settings, it's all blank. I can't get an IP address.
    I looked around the forum here and found a great deal of people who for some reason couldn't connect to their particular wireless setup. This problem however is different in that I could easily connect to many wireless setups, but now that I've seemingly just switched to a different iPod Touch, I can't connect to the same ones at all.
    It seems weird to me that the issue could just be that I got a different iPod, and I really think there must be some other reason, but I can't think of one. From all outward appearances they're the exact same. Same networks, same version.
    What else could be the issue?

    If your new Touch can't get on any network, then does it have a MAC address assigned to it? Go to Settings/General/About and scroll to the bottom to see if you have a "Wi-Fi Address", which is the MAC address assigned to your particular unit.
    See this article for reference:
    http://docs.info.apple.com/article.html?artnum=306067
    If you're able to get on some networks but not others (where you had no problem before) then perhaps there is a subtle difference in the new unit's performance. You can try restoring it to see if that helps, but that means erasing everything and starting over.

  • How to get back my songs and apps on my new iPod touch?

    Hello, today I'm going to exchange my iPod touch at a near target store, and I have songs on my iPod that I have on there tht I bought through my iPod touch on iTunes including on expensive app. How will I get that back. Should I sync this old defective iPod to my laptop(iTunes purposes) before I exchange help me please!!

    - Tansfer iTunes purchased to the computer by:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    - You can also redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Yes, sync with the computer. That will make a backup too.
    When you get the replacement, restore the replacment from the backup of the old one.

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