Exchanging phones... another activation fee?

Right now i have a 4GB iphone, but i am going to the apple store tomorrow to get a 8gb phone. i know apple charges a restocking fee, but what about at&t, will i get charged for activation again?

Not at all. The activation fee you paid is for new subscribers only.
You take the SIM card out of your 4GB iPhone and insert it in your new 8GB iPhone at the store and you will be able to accept and place calls on your way home but none of your existing settings, contacts, calendar events, music, photos, video, bookmarks, etc. will be available.
When at home, connect your new iPhone to your computer and you will be prompted with are you setting up a new account or transferring an existing account. Select existing and your new iPhone will be registered with iTunes and AT&T Wireless and your 4GB settings stored in iTunes will be transferred to the new phone. Next you must synchronize or transfer all data - music, contacts, photos, etc. to your new iPhone.

Similar Messages

Activation fee for trading in faulty phones?

I was going to try and trade in my EVO LTE for the Galaxy but my 30 days will probably be up before Best Buy has stock for trade in. I realize if I switched phones I would have to pay an additional activation fee. But is there an additional fee if you have a faulty phone that you are replacing with the same phone?
Thanks,
Jason

Hello shadowhawk2020,
If you're looking to return your Evo LTE for any reason, we ask that you do it with in the first 30 days (45 days for Reward Zone Premier Silver members). Once the 30 day return period has expired, we would need to work with your manufacturer to repair any defects under it's warranty.
I would recommend stopping by the mobile desk at your local Best Buy for help before the return period is up.
Cheers,
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

TS4268 i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ?? :(

i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ??

If I get this right, you've ported your phone number to AT&T with the purchase of the iPhone. That is considered opening your own account under your name. Your brother's account is not ported to AT&T unless you used his SS# instead of yours. Your brother still has his account under Verizon Wireless, all you did was use your cell phone number to when you opened your own AT&T account.
If you don't want to use your Verizon Wireless phone #, my suggestion is to call AT&T customer service and explain that you want a new phone number instead of the ported Verizon number.

Good day, a month ago I bought Iphone 5 in Russia, phone was activated 4 days ago, but today I noticed a small particles of dust under the screen. Is it a warranty case , and can I exchange my phone ?

Good day, a month ago I bought Iphone 5 in Russia, phone was activated 4 days ago, but today I noticed a small particles of dust under the screen. Is it a warranty case , and can I exchange my phone ?

MTS and Beeline provide all service for the iPhone in Russia. Take your phone to them and see. They will have to evaluate it.

Switching phones and activation fees

Hi everyone,
I bought a new phone off e_bay (LG voyager vx10000) to replace my current phone. I realize I can switch and activate the new phone from the Verizon website but my question is.....when I activate my new phone will I still be able to use my old phone as a back-up? Also will I be charged an activation fee? I do not want to upgrade to smartphone or renew my contract. I am currently in a month-to-month contract and I would like to keep it that way.
I have done this process before but I never wanted to keep my old phone because it was always broke.Another thing I remember from when I done this in the past is Verizon asks you why you are switching your phone. Why do they ask this? Is it just like a poll type thing so they know why most people are switching phones? or is it to tell whether they need to charge you an activation fee? Does answering that poll (or whatever you want to call it) gonna affect whether I get charged an activation fee or if my old phone gets a bad esn or something like that? Also my reason for getting a new phone is because my old one is very out dated and want something a little more modern but no required data plan. My old phone still works good which is why I want to keep it as a back-up.
Hopefully you were able to follow along...I don't really want to call or go to the store I would rather activate online and soon.
I bolded the questions so it is easier to refer back to and find =)

There is no activation fee for activating a different phone on an existing line. You only pay an activation fee when you start a new line of service.
As to the survey, I've never been prompted to answer any questions like that when switching phones. The only reason you would not be able to use your old phone as a backup is if you report it to Verizon as lost or stolen, or fall behind on your payments while that phone is on your account. If the phone is listed as lost, stolen, or tied to an unpaid account, it is placed on a blacklist and cannot be activated on any Verizon account.
You can either use the online tool, or just turn off your old phone and then dial *228 and choose option 1 from the new phone.

£30 Activation Fee BT Sports - Sky

Just enquired about getting BT Sports added on as I am now a Sky customer.
I have previously been with BT and well, the old adage if you've got nothing good to say don't say anything at all definatley applies. Sky are simply on another planet for TV and customer service. Fibre is 50/50, both are as good as each other.
But Jesus, £30 activaton and £16/17 for HD. Seriously cannot believe many people are coughing that up on top of a Sky Sports subscription.
I can deal being wihtout it just now but seriously gonna miss the CL/EL and some of the Scottish/English football next season. But simply cannot afford both and that activation fee is a killer.
Sad times.

That's not bad actually.
Not sure why the lad on the phone couldn't have advised me of this?
No activation fee, free HD for 3 months & free 2nd box for 3 months too.
The only thing that bothers me is the 12 month contract due to the fact BT will probably do some good offers when the CL/EL starts next season as I heard there will be separate channel for that and it'll be a bolt on so I'll be paying for this and CL/EL separate on top of HD.
Must be a bundled deal of sorts on the horizon, would be happy to enter a 12 month at that point. Just too many ifs & buts just now.
Thanks though, good for thought.

Free Activation Fee Druing Valentine's Sale 2015 All major Verizon Third party Retailer like SAMs, Best Buy,Walmart had poster up in their stores

fYi during 2/10/2015-2/14/2015 there was a promotion to boost sales during valentine day. SAMs Club, Best Buy, Walmart , Costco ect ran the NO Activation Fee charged due to promotion!!!!!! Verizion is aware I called them several times and the agent a supervisor called my local SAMs store to verify this promotion . The stores are not able to give you the activation fee back because it goes to Verizion just like when you pay a deposit. If you look ok the contract you got when you got your new phone during those three days it on the contract!!! Verizion is aware of this promo!!!! My agent had to call my local best buy and dams club to verify this promo!!!! they are not gonna take your word! Also Il still waiting on the port in credit I came from ATT paying almost $100 a month for 2 smartphones I paid 90 for 2 lined 2 Gb data now I pay 60$?per phone plus another 60$ for 4 Gb data that $180 my first 2 bills have been well over 300$ I just don't understand. Verizion you need better plans too much completion out there !!!!!!!!!!

Normally when there is a "no activation fee" promotion with Verizon, you are first charged the activation fee and then it is credited back to your account after you have service for 2-3 billing cycles. This is the way Verizon has always done it, I see no reason to believe it wouldn't work the same way this time.

FiOS Internet Activation fee NOT Waived - New Customer

Until Apr-2015, 2014 we were using residential services of a competitor ISP and experienced very poor customer service and many hidden billing charges. We had to live with it because our apartment doesn't have the setup for other service providers. So we decided to switch to a different provider once the lease ended and we chose Verizon because of its exceptional Internet sped and Quuality customer service. On 07/09/2015 I placed an order Verizon FiOS for my new apartment and was exceited! The order was palced through a local FiOS agent and I chose the FiOS double pay (50/50 package). Over the phone I was very specific to ask for any hidden charges and the agent mentioned no hidden charges and I would be paying the Bundle price plus rent for router and set-top-box. I also checked if there would be any installation or activation and the Agent did mention that it will all be waived for 'New-Customers'. To double confirm, I called up the verizon customer service the same day and they mentioned the same. Thinking it was hassle-free, I requested my agent to place an order. When I received my first bill, I found a charge of $69.99 for FiOS Internet Activation Fee split into 3 months with first installment of $23.33. I assumed it could be an error or usual routine and hoped it would be waived if I call up and request (like the competitor). I reached out to an agent via chat initially and explained the situation. To my surprise I was told that there are 'no notes in the order mentioning the activation fee will be waived, so it cannot be honored'. Surpsied and shocked, I called up the customer service and mentioned the same story again. This time the answer was 'We never mentioned this will be waived and have never waived for any customers. Like others, this charge has to be paid'. I insisted that the local agent and the customer service agent I spoke on 07/09/2015 did mention that the activation fee would be waived. It is also clearly mentioned here that activatoin fee will be waived for Double-Pay (See attached image and link below http://www.verizon.com/home/bundles/fios) I am very disappointed and just tired of making phone calls and debating with custoomer service. The only reason I switched to verizon was there is a lot of transparency, no surprises and BEST CUSTOMER SATISFACTION. And I wouldn't ask for something I am not entitled to or promised initially. And, If this is what I am going to experience with Verizon to get this waiver or any other reason, I could very well manage to stay with the competitior so there are no disappointments :-(. I am hereby requesting the team to validate this and give a better solution for a new-customer who switched services to Verizon and willing to continue for a longer duration.

Hi Sriniragav,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Activation fee

I just ordered an upgrade phone when I was eligible to. It says something about a $35 dollar activation fee that will be on my next bill. The phone number has existed for several years and we have never been charged this at upgrade time before. Why?

Hey, I actually called *611 and talked to a verizon rep about the activation fee. She spent about 20 minutes reading through the fine print and said it did not apply to existing customers only to new line activations. Bottom line was if I ordered a new phone she said to double check the bill and then call it in if it appears because it should not.

Confused about my monthly bill/activation fee?!?!?

Finally got an iPhone 4 on August 30th... paid $120 to activate it and for the phone! Which I thought was a VERY good deal. I've had the phone for 12 days no and decided to see where I'm at on my bill. I was told by the representative who helped me that I was only going to have to pay around 90 bucks a month... 60 for the monthly bill and 30 for data package! Sounded do-able. UNFORTUNATELY, I'm checking my balance that I'm going to owe on the 29th and it says I'm going to owe $160.86. I am so ******, I can't afford this!
TEC Asurion $9.99 - Asurion 09/05 - 10/04 (month in advance) $9.99 WHAT IS THIS?
Cellular Service - Activation $35.00 AND THIS? Since I already paid the activation fee when I bought the phone...
Nationwide Talk & Text 450 08/30 - 09/04
$11.95
9.99/mo / 6 days on new plan
Nationwide Talk & Text 450 09/05 - 10/04 (month in advance) $59.99
I don't understand why I'm getting chaged seperately for that.
Can anyone PLEASE explain all of this to me??? THERE IS DEFINITELY A DIFFERENCE BETWEEN 90 DOLLARS AND 160 DOLLARS. UGH

Prorated means you only pay for the number of days in the month you actually had the plan, For example, if your normal bill for one month was $120.00 and you actually only had the phone and plan for 15 days of that month, you would only be charged for 1/2 months use, or $60.00.
But like Tidbits said, Verizon bills you in advance, so, (again assuming, for example only, that your normal one months bill is $120.00) if you had the phone and plan for 15 days of the current months billing cycle, Verizon will charge you (on your 1st bill only) $60 for the 15 days of the current month, and then $120 for the next months service, or $180. (Plus the cost of the phone, activation fee, + taxes and any accessories you purchased, unless you paid cash at the time of purchase) Obviously, the 1st months bill is always larger than normal. The 2nd bill you receive will be whatever a normal months service will cost you. (in my example, $120 plus taxes and fees, but of course, yours will be whatever plan you agreed to) According to your post, it looks like about $100 plus taxes and fees.

AND BOOM, slapped with a upgrade fee and activation fee!

So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.

laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

As I exchanged phone is not from Russia

Hello .The beginning I want to say that upset purchase the phone from Italy.
here is the serial number dnyhfkp8dtc0 (md235ip/a)
I live in Saint-Petersburg and I have discovered the defect to the phone..and that is : module for the transmission of wifi ,as I explained.
the problem in the following : the phone connects to the signal ,but keeps it short..if to attach the charger then the signal lasts longer.
when I came to one of your warranty service centers ,I was told that the free service I refused ,because the phone has not been purchased in Russia and I need to go to Italy ,that it would replaced by a different model ,but the problem is that I have no such opportunity for travel
in the service I was also told that I can exchange phone in the nearest city ,Helsinki. so is this and what other options YOU can offer..
sincerely, Alexander
здравствуйте .для начала хочу сказать,что расстроен покупкой телефона из Италии.
вот его серийный номер dnyhfkp8dtc0 (md235ip/a)
сам я живу в Санкт-Петербурге и у меня обнаружился дефект телефона..а именно : модуль для передачи wifi ,как мне объяснили.
проблема в следующем : телефон соединяется с сигналом ,но держит он его недолго..если присоединить зарядное устройство то сигнал держится дольше.
когда я пришел в один из ваших гарантийных сервисных центров ,мне сказали что в бесплатном обслуживании мне отказано ,так как телефон не был куплен в России и мне нужно ехать в италию ,что бы его заменить на другую модель ,но проблема в том ,что у меня нет такой возможности путешествовать
в сервисе мне так же сказали что я могу обменять телефон в ближайшем городе ,как Хельсинки .так ли это и какие еще варианты ВЫ можете предложить..
с уважением Александр

Don't post personal information such as serial numbers on a user forum - you are NOT talking to Apple here - it is a user forum and anybody who posts is just a user and NOT from Apple.
If you want to contact Apple, then contact them directly.
iPhone warranty is NOT international so if you purchased the phone in Italy, then it will be county specific and you can only get help with your phone in Italy or another European country. Warranty for an iPhone purchased in an EU country - part of Europe is valid for the whole of Europe, so you should be able to get help in Italy, Germany, France and the UK etc., but not Russia.
Unfortunately, there is nothing else that you can do - if you purchased the phone in Italy, then you need to go back there or another EU country to get a replacement. Either this, or you have to buy another phone in Russia.

Signs indicating 'No Activation Fee" 12/21/09 Sanford Store#608

On 123/21 Store #608 had signs stating'No Activation fee" on Verizon cell phones. I activated 3 lines, only to find that I have activation charges of $35,$35, and $25 on the respective phones.... Guess what, Here come the phones back...Dmicohen
Solved!
Go to Solution.

That sign was correct. VZW was waiving activation fees up until the end of the year I believe. Usually what happens is you're charged the fee, and then you get a bill credit on your second or third bill.

IPad 2 -- will Verizon have an activation fee each time the data package is started?

I have an AT&T iPhone. Now with the iPad 2 coming out Friday, I was intending on getting the Verizon 3G version of the iPad 2. However, it is clear that AT&T's data plan is superior since there is no activation fee and the data package can be turned on and off at will. I also was going to go with the Verizon iPad 2 because Verizon's coverage through the Siskyou Mountains between Eugene OR and Redding CA is considerably better than AT&T on the I-5 corridor.
I signed up for Verizon emails about a week ago and have yet to receive a single email regarding their intentions for the iPad 2 costs. So we are certainly in the dark.
I'll line up at the Apple Store on Friday. If Verizon has an activation fee for the data package, I'll get the AT&T iPad 2. If not, then I'll get the Verizon iPad 2.

Not only is their website vague, their employees have no clue about the activation fee either. I called yesterday and the guy I talked with told me that yes, there would be a $35 activation fee every time you signed up if you remained inactive for 3 months or more. He also said that AT&T has a $36 activation. (ovbiously that is wrong.) So I called back today and the woman said that there would be a $35 activation fee PLUS there would be a $15 suspension fee every time I de-activated. I repeated several times that this is JUST for the IPad and only the 3g service. I asked to be transferred to another associate who told me exactly the same thing. So I asked that associate if she could check her computer and tell me exactly what it said about IPad service. What she said was that if you pre-pay with a credit or debit card, there would be no activation fee. Now THAT's more like it. Just to be safe, though, I called my local Verizon store. The woman there also thought that there was an activation fee so I told her what the last lady had said. She searched and searched - she even told me that her computer showed there was a $25 activation fee for pre-paid. She was very nice, though, and took my name and number and is looking into the matter and will call me back. I will post again once I hear from her. I hope someone at Verizon monitors these posts and will get accurate info out to their associates!

Can a pre-paid phone be activated to work on regular monthly plan

I broke my phone so instead of paying a 100 dollars for the insurance I was wondering if a 60 dollar prepaid phone would work with a regular plan?

If it is a verizon or an unlocked phone I do not see the problem they would have with activating it. There may be an activating fee added though.

Exchanging phones... another activation fee?

Similar Messages

Maybe you are looking for