Exchanging Windows License for OS-X

Question

If you read the Adobe Flex Upgrade FAQ you'll find a section
that seems to infer how easy it is to exchange your Windows License
for a OSX license.
"Just call customer service to arrange for a new download and
serial number" is the message.
Right....
Below is my response to a Customer Service Representative
after spending over 2 hours trying to exchange my license. Now they
won't process my request because my current Signature on File isn't
legally binding for the Letter of Destruction I had to fill out and
send in.
Good Luck for everyone else. Hopefully your experience goes
better than mine
Hi Kendall,
I'll happily do that, but the line about not being
able to help me because you lack my signature for
legal purposes is kind of stale. Our courts ruled that
a person electronic intent can suffice as long as it
can be proven to be willfully given.
Additionally, The Flex team really needs to update the
FAQ about contacting customer service and arranging
for a download to exchange your Windows license for a
OSX license. They make it sound so simple.
My experience so far has been anything but.
The first person in customer service didn't know how
to help me do this so they transferred me to sales to
see if they could help. They couldn't either so they
sent me back to customer service
The next person couldn't help either so they
transferred me to group/corporate licensing to inquire
about switching. They couldn't help me directly but
told me to recontact customer service and tell them I
wanted to return/destroy my current copy of flex which
should trigger their call center script to inquire if
I wanted to to transfer or reassign my license.
Finally located someone who could help me, they gave
me a case number and told me to search the Adobe
website for Letter of Discontinuation and to fill it
out and email it back in. "Be sure to include your
case number so they know we've authorized you to do
this" was the warning.
Couldn't find the letter anywhere on the website so I
had to call back and get a representative who told me
to search for Letter of Destruction but to use "LOD"
since the former didn't seem to work. Once I did that
he told me to choose the 4th item display on your
search results because the search result title was
labled "Customer Service" which didn't really do a
good job of communicating "This is the Letter of
Destruction you are looking for."
By the way he warned, it would likely take 2 weeks to
process the request so don't expect to be installing
Flex Builder 2 tomorrow. Instead plan on installing
the 30 day demo of Flex Builder and hopefully we can
get you a replacement serial number by then. No word
as to what happens if you don't and my development
comes to a grinding halt.
None of this has been easy, nor convienent, and I've
got almost 2 hours of hold time just to get this far
only to be told I have to go find a fax machine and
send this in because my legal intent isn't clear to
the fine folks at Adobe.
I left as a long time Microsoft developer to come to
Adobe Products because the bueacracy and indifference
of Microsoft became unbearable. (The first 15 years
wasn't so bad but the last 2 have been miserable.)
I'm really disappointed that something as seemingly
simple as arranging to get me a new serial number so I
can move to OSX from Windows has turned into such a
time waster for me.
So I'll happily comply with your request, after all
you are calling the shots. Perhap you could consider
showing this email to your management team and ask
them to think if there might be a better way to get
this done?
Something that closer matches what the FAQ pomises
would be nice because your ex-microsoft-new adobe
customer is really frustrated.
Regards,
Larry

Answer 1

Microsoft discontinued windows media player for Macs several years ago. Last version was version 9.
Media player 10+ content will not work for it.
You need to go here: http://www.flip4mac.com/wmv.htm
Download flip4mac(the free player), allows windows media video formats to be played in quicktime.