Exchnage 2010 UM DTMF Problem

Hi All,
We are having a very strange problem. After we completed the upgrade from Lync 2010 to Lync 2013 we started having a very strange with Exchange UM. When a users sends a DTMF request in the Automated Attendant it picks it up and sends it multiple times such
that the UM automatically and sends the same DTMF a second time.
More specifically we have 3 Automated Attendants in Exchange 2010.
First Attendant pickups up the call with a prompt for language 1 press 1 for language 2 press 2.
When you press 1 it goes to attendant language 1 and when you press 2 it goes to attendant language 2.
When you press 1 it goes to language attendant 1 but as soon as it goes to attendant language 1 it also goes to the option 1 of language attendant 1. When you press 2 it goes to language attendant 2 but as soon as it goes to attendant language 2
it also goes to the option 2 of language attendant 2.
Hope the above was not too confusing and you were able to follow it through and provide some help, we are at a complete loss here as this started happening all of a sudden.
Kyriacos Aristodemou

HI,
Did you solve the issue already?
If the issue persists, please check the steps to configure Lync Server 2013 UM integration with Exchange Server with the help of the link below:
http://technet.microsoft.com/en-us/library/gg398193.aspx
Also, I am afraid I am not an Exchange UM expert, you can also post the question on Exchange UM forum with the following link to get more professional help.
https://social.technet.microsoft.com/Forums/office/en-us/home?forum=exchangesvrunifiedmessaging
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

  • Duplicate mails and emails saty to be unread even i read the mails exchnage 2010

    Hello everyone,
    Organization:
    Server 2008R2 Exchnage 2010 sp3 ru4
    Trmitnlim: Server 2008R2
    Office: 2010
    I have a strange problem on my exchange 2010 after I installed the sp 3 rolleup 4.
    Like other users make Hifos in outlook sometimes they see duplicate emails in search results.
    In addition when a user reads an email and then pass mile after mile continues to be "unread" emails to scroll up and down and then refreshes emails.
    Please I would appreciate help urgently.
    Hello everyone,
    Organization:
    Server 2008R2 Exchnage 2010 sp3 ru4
    Trmitnlim: Server 2008R2
    Office: 2010 (want upgrading to 2013)
    I have a strange problem on my exchange 2010 after I installed the sp 3 rolleup 4.
    Like users make searches in outlook sometimes they see duplicate emails in search results.
    In addition when a user reads an email and then pass to another  email the last email continues to be "unread" email, after  scroll up and down the inbox it's like refrishing the inbox and the read mail becomes read.
    Please I would appreciate help urgently.
    Best Regards, gavraham

    Use the New-MailboxRepairRequest cmdlet to detect and fix mailbox issues.
    You can get more help at :
    http://technet.microsoft.com/en-us/library/ff625226%28v=exchg.141%29.aspx

  • Is someone with iMac 2010 users  have problems with the monitor. I mean horizontal  stripes and dark screen ?

    Is someone with iMac 2010 users  have problems with the monitor. I mean horizontal  stripes and dark screen ?

    Mine's a late '09, but there have been display issues with iMacs.
    Contact Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.

  • Exchnage 2010 Health Check Script Required

    Team,
    Can Some body Please share the script for below and looking for output to be in HTML.
    Exchange Server 2010 Environment.
    Exchange Server version, Roles,service pack and rollup level
    Usage patterns of the mailboxes (Top 100 Mailbox)
    Number of mailboxes per Database
    List of mailbox servers hosting copies and number of copies
    Number of mailboxes per Exchange Server
     Regards
    Srinivasa K
    Srinivasa K

    Hello Andy
    Thanks for your reply , Forgot to mention that I have already checked below report, the problem is the below script will run on whole Exchnage Environment , In our organization we have many domains and we have access only to few of them. It will be good
    if I get any other script Individully to check the status, I dont want all the status in single report.
    Hope You will be able to help me on this.
    http://www.stevieg.org/2011/06/exchange-environment-report/
    Regards
    Srinivasa K
    Srinivasa K

  • MS Access 2010 and TFS problem when I try to "create form team foundaition"

    I am using MS Access 2010 and trying to use TFS for source control.
    I installed MSSCCI for 2010 and the "Access Developer Extensions"
    I am able to create a project in TFS and check in and check out access objects.
    My only problem is when I click on "Create from Team Foundation" it asks me to specify the server and when I click OK it gives me the following error message:
    "Cannot create a new Microsoft Access database from this source code control project. It contains neither a Data and Misc. objects file nor a database name file."
    I have tried different ways and could not get it to work.
    Thanks for your help

    Did you figure out a solution for this!>?
    I am having the same issue.  I can issue a GET and bring down all the objects (including the very files that it says it can't find) - then when "creating from team foundation" I get the same problem.
    https://social.msdn.microsoft.com/Forums/en-US/704a18d7-6687-49c2-8830-a24aa794303e/tfs-2013-with-access-20072010-cant-create-a-local-tfs-copy?forum=tfsgeneral

  • Visio 2010 Std installation problem on Windows 8.1

    Visio 2010 Standard fails to install on a new Windows 8.1 Dell XPS 12 system. It goes through the installation, seems to complete, but at the last moment, the progress bar goes back half way and then an error message appears: Vision encountered a problem
    during installation.
    That same CD installed OK on a previous Win 8.1 machine that I had to clean and return.
    Any idea?
    Thanks,
    Arie.

    Hi,
    have you tried these articles?
    http://support.microsoft.com/kb/927153
    http://support.microsoft.com/kb/2102327
    Best regards,

  • Labview 2013 report generation toolkit word 2010 insert table problem

    Hi,
    I am currently evaluating LV2013 with respect to the report generation toolkit for use with word 2010. My Vi/program won't insert the correct table and gives me an error message. see below:-
    Exception occured in Microsoft Word: The requested member of the collection does not exist.Help Path is wdmain11.chm and context 25421 in NI_ReportGenerationToolkit.lvlib:Word_Insert_Table​.vi->NI_Word.lvclass:Append Text Table to Report.vi->Word Table save.vi
    I have since run the following word example.vi provided by NI within LV2013 office examples:- Growable table.vi. this gives me the same error!
    Exception occured in Microsoft Word: The requested member of the collection does not exist.Help Path is wdmain11.chm and context 25421 in NI_ReportGenerationToolkit.lvlib:Word_Insert_Table​.vi->NI_Word.lvclass:Append Text Table to Report.vi->Growable table.vi
    It would seem that regardless of my own Vi there is a fundamental problem in the office example vi.
    I have found examples of a similar problem in LV2011/2012 but the work around code doesn't seem to match the LV2013 vi's code for a direct replacement.
    Can anyone help/shed some light on this? 
    Thanks in advance,
    Dan.

    Because the upgrade of Word from 2007 to 2010 I needed to upgrade an existing application from LabVIEW 2009 to 2013. This didn't work because of the insert table error. I discovered that the problem is the vi called "Word_Insert_Table.vi" located in the ..Program Files (x86)\National Instruments\LabVIEW 2013\vi.lib\addons\_office\_wordsub.llb. There is a "Cut" command implemented, this command removes the created cell instead of clearing it. Therefore the table will be filled half and then returnes with an error. I have removed this command. I have posted the changed vi (LV 2013).
    Attachments:
    Word_Insert_Table.vi ‏30 KB

  • IPhone 4S Outlook 2010 shared Calendar problem

    Hello all,
    There problem to see in Outlook 2010 shared calendar in iPhone 4S. In iPhone 4S there is seen owner calendar of added Exchange Server account, but I need to see other one person shared calendar which is impossible to see. I see in iPhone 4S two calendars as added, but when I open calendar I see entries only for one account.
    Where is problem and how to solve it?
    Thanks.
    Best Regards,
    Girts

    I had the same problem where I could open a shared calendar in OWA but it would not work in Outlook 2010. When I clicked on the shared folder I got the error message 'outlook cannot open this folder'. The problem ended up being that the person
    whose calendar was being shared was hidden on the exchange server ('hide from exchange address lists' had been selected). To resolve the issue we had to unhide the user, update the OAB on the server and then update the OAB on the desktop. We could then share
    the calendar, accept the share and then hide the user again.
    Sounds like I have the same issue too.  Where do I go to do all the resolve part?  Where do I unhide the user?  I am guessing OAB means offline address book.
    Thanks
    Paul

  • WORKED FOR ME : MacBook Pro mid 2010 black screen problem

    Hello
    Good news 'til now :
    Like for some mid-2010 macbook pro owners, I started to have a recurrent (daily) problem : when I was using the trackpad to do something in Opera, Safari or QuickPick (Launchpad clone), I had very often seen suddenly my laptop seem to turn off but not really (the screen turned off, no key to bring it back, power button disabled, it was like sleep mode but without typical sleep mode light and with nothing to do to wake it up, even the caps lock key didn't worked anymore). Each time I was forced to turn off by maintaining the power button.
    The problem could occur three times a day or more.
    I'm on 10.6.8.
    I installed the Video Update 1.0 for mid-2010 macbook pros you can find on the Apple site. It seemed to solve the issue for one day, maybe two but it used to reappear the same way as before. Repairing permissions with Disk Utility changed nothing to that. I disabled hardware acceleration in Opera Preferences, zoom feature in QuickPick, disabled graphics cards switch in OS X Power Saving Preferences. Useless.
    Then I remembered I used a software when I encountered other problems with my 2006 macbook pro. It's called Kext Utility (very easy to find on the web). It specifically repairs the kernel files structure and updates the kernel files cache. The problem I describe is actually related to a kernel panic. So I re abled the graphics cards switch and by caution I overwrote the Video Update 1.0 by reinstalling it, the laptop rebooted to finish it, and right after that I launched Kext Utility (it takes about one minute to repair and update). Since that the problem totally disappeared. I don't risk to re abled either hardware acceleration in Opera or zoom feature in QuickPick but I probably will now I know how to get rid of this very inconvenient problem.
    Hope it will work for you guys

    For those who use QuickPick, I've just reenabled the zoom feature (Preferences > Show/Hide Option) and the problem is back very quickly. It's gone as I disable the zoom again. So I advise you to keep this option disabled if you've got the same problem as me.
    I haven't reenabled hardware acceleration in Opera, no problem with Opera up to now.

  • Exchange 2010 Content Conversion problem

    Hi All
    Since a bunch of month, i've started to see some email stuck in the submission queue with this message:
    400 4.4.7 The server responded with: 550 5.6.0 M2MCVT.StorageError; storage error in content conversion. The failure was replaced by a retry response because the message was marked for retry if rejected
    It's always journaled emails that are stuck. Each time, i've extracted the message and opened it and each time it has a file called not supported calendar message.ics.
    I've opened this file with notepad and it's always something similar (UID changes):
    BEGIN:VCALENDAR
    METHOD:REPLY
    PRODID:AndroidEmail
    VERSION:2.0
    BEGIN:VEVENT
    UID:040000008200E00074C5B7101A82E0080000000020853DC44A70CE01000000000000
        0000100000008B5FA1A2DFA64D479B8043D0D5B03280
    DTSTAMP:20130624T014653Z
    DTSTART:20130624T040000Z
    DTEND:20130624T043000Z
    SUMMARY:
    DESCRIPTION:When: Jun 24\, 2013 12:00:00 AM\n--\n
    ORGANIZER;CN="First Last":MAILTO:[email protected]
    CLASS:PUBLIC
    STATUS:CONFIRMED
    TRANSP:OPAQUE
    PRIORITY:5
    SEQUENCE:0
    END:VEVENT
    END:VCALENDAR
    Anyone has a similar problem?
    Thanks!

    When it comes to this issue, I would suggest the following:
    Verify that you have the latest build of Exchange, Outlook, and mobile device OS/Application
    Seems to be multiple SP/update levels with 2010 SP2 UR 5 & higher
    Verify that the messages are not from external users which might be sent thru an antispam firewall -OR- have a disclaimer stamped (which can cause corruption in some instances)
    These are journal reports and they all originate internally (database reports versus hub).  Messages are sent through my external "Virus Firewall" (Trend Micro IMSVA) and then are delivered to my external, hosted mail archive. 
    Check the message for anything unique or unusual (ex: date, timezone, attachments, addresses, message-headers, language, etc)
    The journal reports are sent from the address "[email protected]".  This domain has its own send connector.  The only messages that get hung-up are journal reports of Calendar items and the various acctions (accepted, tenative, etc).
    Save the message and try to replay it in a test environment that does not have journaling enabled.  Does the message replay if journaling is disabled vs when it is enabled?
    Hopefully this will help narrow down the issue
    The messages themselves are fine and are delivered without issue.  The
    journal reports that are having the problem, so I don't think there is a need to try this step. 
    That all said, do you have any thoughts?
    Thanks.

  • Is there an Outlook 2010 vs IPhone4 problem?

    I use Outlook 2010 during the day for my work email.  When it is not open my email goes to my phone and then in the mornings everything gets downloaded into Outlook and deleted from my Phone which is fine with me.  The problem I am having the last few days is that the emails are not downloading into Outlook but they are being deleted from my phone.  Have I accidently changed a setting or something?

    The iPhone can be configured to sync directly to the Exchange server, no app needed.
    Alternatively, via iTunes the device can be synced to Outlook.
    Try reading the User's Guide.

  • OfficeJet 6500 709n and MicroSoft Office 2010 duplex print problem

    I have an OfficeJet 6500 709n and was able to automatically duplex print with Windows 2003 no problems.  I upgraded to Windows 2010 and now it won't see the automatic duplex printing.   I can only select single page printing and manual duplex printing.  Any ideas what I need to correct????  HELP PLEASE!!

    Hello,
    Make sure the Automatic Duplexing option is enabled:
    Enter Control Panel > Devices and Printers.
    Right click the printer icon, then click Printer Properties.
    Click the Device Settings tab.
    Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
    Now Automatic Duplexing should become available.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • E61 DTMF Problem

    I am not sure if thi is the correct section to log thisin, but bare with me if it is not.
    I am having problems using DTMF with my E61 when I am on voip/internet calls. The calls work well, but I am not able to get any DTMF either by directly pressing the keypad or using the DTMF menu option during an internet call.
    Can someone please confirm this?

    Same issue for me and Nokia N95 (SW 31.0.0.17) !
    With N95 I am dialing an internet (voip) telephone call through a VoIP service provider to a Linksys Cisco SPA-3102 telephone adapter ATA. DTMF tones are not received correctly by the ATA.
    With counterpath X-Lite voip software for PC using same VoIP provider, DTMF works no problem - the DTMF tones are received correctly.
    I have tried Nokia VoIP SIS software settings tool, and changed settings in different combinations: DTMF inband and DTMF outband and Codecs. Does not help.
    I have tried several VoIP providers: Gizmo, CallCentric, Pfingo, SunPage. N95 DTMF tones do not work with any of them.
    => because DTMF tones work with X-Lite voip call client (but not with Nokia N95 internet telephone calls) I assume the Nokia N95 implementation does not work. A fix would be very welcome.

  • Outlook 2010 attachment previewer problem

    Dear All,
    I recently upgraded to the office 2010 beta, and have been quite pleased with the new system, until i tried to view an image that was attached to an email. I keep getting on any type of image or pdf that the previewer is not available ad to double click to open the file. I then get photo viewer telling me it can't open the file. So i saved the file to my desktop and try to open the jpg in any program such a photshop, illustrator or fireworks and it tells me there is an unknown or invalid JPEG marker type is found."
    I can't open any files that are attached to emails, which is getting really annoying now. I have tried everything i can think of, running outlook as an admin, turning off image previewers, checking image previewers are enabled, i've tried the protection settings, and disabling it for Outlook.
    Nothing will work. I've searched google and found a few solutions where they say this is caused by google desktop search causing problems and that uninstalling it solves the issue, however I don't have google desktop search installed, just google toolbar.
    Its starting to drive me round the bend, i've even ran and repaired the pst file which didn't make any difference either.
    Have reported it as a frown but not holding my breath for a response.
    System:
    Windows 7 64 bit
    Office 2010 32 bit beta version
    The laptop is 2 weeks old from Dell and all updates are applied.
    Can anyone shed any light?
    Thanks
    Tom

    I am having a problem which is a variation on the same theme.  What is even more odd is that I have a laptop and desktop which I installed Outlook 2010 on and they behave very differently.  On my laptop, I can easily view all doc and docx
    attachments, while on my desktop, these very same attachments are not recognized or are considered as corrupt documents.  I have been fiddling around with trusted locations on my desktop (e.g., trusting my server folders etc.) but so far no success -
    even after reinstallation of 2010 on the desktop.  My laptop's Outlook works fine without having to trust any particular location.  I installed Outlook on my desktop after doing a fresh install of the XP OS while the Outlook installation was an upgrade
    of Office 2007 with a fairly weather beaten XP registry.  So currently, I see no rhyme or reason except that it appears that the 2010 installation is highly highly sensitive.  Hopefully there is a quick fix to this or I might also have to roll back
    to an earlier version of Outlook.
    Had the same issue.
    Here is the fix
    Hello,
    I finally found out what the issue is with this.  It actually isn't a "Protected view" issue, but a DCOM issue.
    Somehow the DCOM permission got changed, so it wouldn't allow certain applications access to simple things like Preview mode on Outlook 2010 / 2007, or opening up attachments without it saying file corrupt.  I also was having an issue with Pop ups in
    IE8, where javascript messages about security tokens were not authenticated.
    The solution is as follows, and then you can turn on your protected mode back on in word, excel, and your "Preview mode" in outlook will start working again.
    Go to start, then run.  Type dcomcnfg and push o.k. Component Services should come up.
    Expand Component Services, click on Computers, then "Right click" on My Computer and go to "properties".
    Click on Default Properties tab, and make sure the following is set:
    Default Authentication Level: Should say Connect, not "None"
    And Default Impersonation Level: SHould say Identify.
    When those are set properly, hit o.k and turn on your protected mode back on your Office applications.  Everything works as expected :)
    Cheers :)

  • SharePoint 2010 Datasheet view problem - Office 2007 database engine download not fixing the issue

    We rolled out new laptops (Dell Latitude E7440)/desktops with 64-bit Windows 7 and 64-bit Office 2013 a couple of weeks ago. We installed the 2007 Access Database Engine to enable Datasheet views on our SharePoint 2010 site for our employees, and it worked
    before Thanksgiving. However, after the holiday, datasheet view is not working for anyone. I have my old 64-bit Dell laptop with 64-bit Office 2010/2007 Access Database Engine, and it still works there.
    I have tried the x86 2007 Access Database Engine, the 2010 Access Database Engine, the Office 2013 Access Runtime, with 32-bit and 64-bit IE (trying any combinations to see if I can get datasheet views to work).
    The one obvious difference is the new laptops have Office 2013. Has anyone run into this before, and is there a solution when the standard 2007 Access Database Engine download does not fix the datasheet view problem?

    Coworker figured it out. After the 2007 Access Database Engine is installed, go to Internet Explorer, Tools menu --> Compatibility View Settings, and add your SharePoint website to the list. Your SharePoint datasheet list views should start working
    after that. Might be something particular to Internet Explorer 11.

Maybe you are looking for