Exclamation point help

Many of the songs in my library have the exclamation point designation.I have searched my drive and they aren't there. I use an online automated file backup service. My questions: 1) how did I lose this seemingly random bunch of songs? 2) how do I get a list of what I'm missing, i.e., how do I sort by exclamation point and print the list? 3) do I need to delete the "empty" song files before I download what I lost? 4) how do i prevent this from happening again? Please provide answers to any other questions about this issue I forgot to ask. Many thanks.

I've had the same issue. Is there an explanation or solution?

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