Exhcnage 2013 Migration - User keep keeping prompted for credentials

Hello,
I am migrating all on-premise exchange 2010 SP3 to Exchange 2013 SP1. I am testing mailbox migrations, each mailbox that gets moved to 2013 the user keeps getting prompted for credentials. I have read several posts in the forums yet none which solve my problem.
Can someone point me in the right direction. All 2013 setting are currently at default.

Thank you for your help and your quick response.
Here is the autodiscover test. When I move the mailbox to 2013 its picks up the 2013 URL. In this output mail.myserver.com is the hostname of my 2013 cas.
Also noticed the following in the server field under account settings.
<?xml version="1.0" encoding="utf-8"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
  <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
    <User>
      <DisplayName>2013test</DisplayName>
      <LegacyDN>/o=mycompany/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=2013test436</LegacyDN>
      <AutoDiscoverSMTPAddress>[email protected]</AutoDiscoverSMTPAddress>
      <DeploymentId>91ce898c-65a0-402e-be70-622d0a31f7c3</DeploymentId>
    </User>
    <Account>
      <AccountType>email</AccountType>
      <Action>settings</Action>
      <MicrosoftOnline>False</MicrosoftOnline>
      <Protocol>
        <Type>EXCH</Type>
        <Server>[email protected]</Server>
        <ServerDN>/o=mycompany/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]</ServerDN>
        <ServerVersion>73C08391</ServerVersion>
        <MdbDN>/o=mycompany/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/[email protected]/cn=Microsoft Private MDB</MdbDN>
        <PublicFolderServer>mail.myserver.com</PublicFolderServer>
        <AD>nohdomp1.domain.LOCAL</AD>
        <AuthPackage>Anonymous</AuthPackage>
        <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail.myserver.com/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://mail.myserver.com/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://mail.myserver.com/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&amp;p=customize/voicemail.aspx&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&amp;p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&amp;exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;&amp;realm=domain.LOCAL</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&amp;p=organize/retentionpolicytags.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&amp;p=sms/textmessaging.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-sms>
        <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&amp;chgPhoto=1&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&amp;ftr=TeamMailbox&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&amp;ftr=TeamMailboxCreating&amp;SPUrl=&lt;SPUrl&gt;&amp;Title=&lt;Title&gt;&amp;SPTMAppUrl=&lt;SPTMAppUrl&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmCreating>
        <EcpUrl-tmEditing>?rfr=olk&amp;ftr=TeamMailboxEditing&amp;Id=&lt;Id&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmEditing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-extinstall>
        <OOFUrl>https://mail.myserver.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail.myserver.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.myserver.com/OAB/4b0a14e4-d177-415f-9acf-b51b966b6dd8/</OABUrl>
        <ServerExclusiveConnect>off</ServerExclusiveConnect>
      </Protocol>
      <Protocol>
        <Type>EXPR</Type>
        <Server>mail.myserver.com</Server>
        <SSL>On</SSL>
        <AuthPackage>Negotiate</AuthPackage>
        <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail.myserver.com/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://mail.myserver.com/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://mail.myserver.com/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&amp;p=customize/voicemail.aspx&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&amp;p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&amp;exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;&amp;realm=domain.LOCAL</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&amp;p=organize/retentionpolicytags.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&amp;p=sms/textmessaging.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-sms>
        <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&amp;chgPhoto=1&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&amp;ftr=TeamMailbox&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&amp;ftr=TeamMailboxCreating&amp;SPUrl=&lt;SPUrl&gt;&amp;Title=&lt;Title&gt;&amp;SPTMAppUrl=&lt;SPTMAppUrl&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmCreating>
        <EcpUrl-tmEditing>?rfr=olk&amp;ftr=TeamMailboxEditing&amp;Id=&lt;Id&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmEditing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-extinstall>
        <OOFUrl>https://mail.myserver.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail.myserver.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.myserver.com/OAB/4b0a14e4-d177-415f-9acf-b51b966b6dd8/</OABUrl>
        <ServerExclusiveConnect>on</ServerExclusiveConnect>
        <EwsPartnerUrl>https://mail.myserver.com/ews/exchange.asmx</EwsPartnerUrl>
        <GroupingInformation>NebraskaOrthopaedicHospital</GroupingInformation>
      </Protocol>
      <Protocol>
        <Type>WEB</Type>
        <Internal>
          <OWAUrl AuthenticationMethod="Basic, Fba">https://mail.myserver.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXCH</Type>
            <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </Internal>
        <External>
          <OWAUrl AuthenticationMethod="Fba">https://mail.myserver.com/owa/</OWAUrl>
          <Protocol>
            <Type>EXPR</Type>
            <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
          </Protocol>
        </External>
      </Protocol>
      <Protocol>
        <Type>EXHTTP</Type>
        <Server>mail.myserver.com</Server>
        <SSL>On</SSL>
        <AuthPackage>Ntlm</AuthPackage>
        <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail.myserver.com/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://mail.myserver.com/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://mail.myserver.com/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&amp;p=customize/voicemail.aspx&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&amp;p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&amp;exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;&amp;realm=domain.LOCAL</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&amp;p=organize/retentionpolicytags.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&amp;p=sms/textmessaging.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-sms>
        <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&amp;chgPhoto=1&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&amp;ftr=TeamMailbox&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&amp;ftr=TeamMailboxCreating&amp;SPUrl=&lt;SPUrl&gt;&amp;Title=&lt;Title&gt;&amp;SPTMAppUrl=&lt;SPTMAppUrl&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmCreating>
        <EcpUrl-tmEditing>?rfr=olk&amp;ftr=TeamMailboxEditing&amp;Id=&lt;Id&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmEditing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-extinstall>
        <OOFUrl>https://mail.myserver.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail.myserver.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.myserver.com/OAB/4b0a14e4-d177-415f-9acf-b51b966b6dd8/</OABUrl>
        <ServerExclusiveConnect>On</ServerExclusiveConnect>
      </Protocol>
      <Protocol>
        <Type>EXHTTP</Type>
        <Server>mail.myserver.com</Server>
        <SSL>On</SSL>
        <AuthPackage>Negotiate</AuthPackage>
        <ASUrl>https://mail.myserver.com/ews/exchange.asmx</ASUrl>
        <EwsUrl>https://mail.myserver.com/ews/exchange.asmx</EwsUrl>
        <EmwsUrl>https://mail.myserver.com/ews/exchange.asmx</EmwsUrl>
        <EcpUrl>https://mail.myserver.com/ecp/</EcpUrl>
        <EcpUrl-um>?rfr=olk&amp;p=customize/voicemail.aspx&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-um>
        <EcpUrl-aggr>?rfr=olk&amp;p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-aggr>
        <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&amp;exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;&amp;realm=domain.LOCAL</EcpUrl-mt>
        <EcpUrl-ret>?rfr=olk&amp;p=organize/retentionpolicytags.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-ret>
        <EcpUrl-sms>?rfr=olk&amp;p=sms/textmessaging.slab&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-sms>
        <EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&amp;chgPhoto=1&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-photo>
        <EcpUrl-tm>?rfr=olk&amp;ftr=TeamMailbox&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tm>
        <EcpUrl-tmCreating>?rfr=olk&amp;ftr=TeamMailboxCreating&amp;SPUrl=&lt;SPUrl&gt;&amp;Title=&lt;Title&gt;&amp;SPTMAppUrl=&lt;SPTMAppUrl&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmCreating>
        <EcpUrl-tmEditing>?rfr=olk&amp;ftr=TeamMailboxEditing&amp;Id=&lt;Id&gt;&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-tmEditing>
        <EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&amp;exsvurl=1&amp;realm=domain.LOCAL</EcpUrl-extinstall>
        <OOFUrl>https://mail.myserver.com/ews/exchange.asmx</OOFUrl>
        <UMUrl>https://mail.myserver.com/ews/UM2007Legacy.asmx</UMUrl>
        <OABUrl>https://mail.myserver.com/OAB/4b0a14e4-d177-415f-9acf-b51b966b6dd8/</OABUrl>
        <ServerExclusiveConnect>On</ServerExclusiveConnect>
      </Protocol>
    </Account>
  </Response>
</Autodiscover>

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    After migrating to Office 365 & installing Pro Plus 2013, Outlook 2013 (32-bit) continues to prompt for credentials even though it shows the mailbox as connected to Exchange.
    To stop this prompt, I've done the following:
    Removed Outlook credentials from credential manager
    Removed/recreated Outlook profiles & renamed "outlook" folder found at C:\User\"username"\AppData\Local\Microsoft\ to "Outlook.old" so Outlook will recreate the folder upon restart.
    Checked Security tab of "more settings" of the mailbox to make sure "Always prompt for logon credentials" isn't checked.
    Please someone give me guidance as to what else the issue could be.

    Hello,
    How did you set the Logon network security under More Settings on the Microsoft Exchange
    Security tab? Please make sure it's not set to a value other than
    Anonymous Authentication.
    To verify this, please follow these steps:
    1. Launch Control Panel.
    2. In Control Panel, locate and click
    Mail.
    3. Click Show Profiles, select your Outlook profile, and click
    Properties.
    4. Click E-mail Accounts, select
    Account Settings and on the E-mail tab, click Change.
    5. In the Change Account dialog, click
    More Settings.
    6. In the Microsoft Exchange dialog, select the
    Security tab.
    7. From the Login network security
    dropdown, select Anonymous Authentication and click
    OK.
    8. Click Next and click
    Finish, and then click Close on the Account Settings dialog.
    9. Click Close on the
    Mail Setup dialog, and click OK to close the Mail control panel.
    Please let me know the result.
    Reagrds,
    Steve Fan
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Outlook 2013 on Windows 8.1 keeps prompting for username and password.

    Hi,
    I have a HP Pavillion TouchSmart laptop with MS Windows 8.1 OS. I had installed MS Outlook 2013 Standard. This laptop is joined to the domain like many of my users, however, it keeps prompting for username and password. The emails are still able to send
    and receive without any problem.
    I have tried to check the connectivity, both cables and wireless are well connected.
    I have tried to reinstall the Outlook 2013, but it still occurs.
    Attempted to recreate profile but it still occurs.
    For the configuration:
    I have selected negotiate authentication, and have unchecked the box that states
    "Always prompt for login credentials"
    Please advise.
    Thank you.

    Hi,
    We can also follow this forum FAQ to troubleshoot this problem:
    Why does Outlook keep prompting for password
    http://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • HELP! Can't uninstall 8.1.2 Update - Keeps prompting for reboot

    I have Adobe Acrobat Standard. Version 8.1.0 came with the laptop. (Dell, XP, SP3)  So I updated to 8.1.2 and have no  ends of problems.  Though I have clicked on the "ok" to reboot to finish the update, it never connects that it has rebooted.
    So I tried to uninstall the 8.1.2 update.  Unfortunately the Control Panel says that the "original is not installed" and won't let me continue. So I can't uninstall from there.
    I then downloaded the Microsoft Install Clean Up utility which is recommended in other threads.  The original 8.1.0 is there and can be deleted. Unfortunately 8.1.2 is nowhere to be seen!!  So I can't remove it from there.I do also have Photoshop CS3 installed which seems to have a variety of other items listed for it.
    I have tried downloading the 8.1.2 update patch but when you try and run it, it says that there is no Adobe installed. Well that isn't true. I have 8.1.0 installed. You just can't update it or repair it because it keeps prompting for the never ending reboot.  I have tried uninstalling, reboot, re-installing 8.1.0 (via control panel AND MS install clean up) with no luck.
    So right now I'm trying to get rid of the 'computer needs to reboot' problem which I think might be tied to the failed install of 8.1.2.

    I asked on another site and actually got an answer that worked for me. Well... Sort of. This stopped the endless re-boot. Now I have to figure out why I can't manually update. It may be a result of the aborted 8.1.2 update. I'm going to try and uninstall again and start from scratch... again.
    The answers I got there I wanted to share here so others may use them.
    First Answer:
    The issue is seems to be with SP3 and Adobe Standard 8.1 update. The same issue I had experienced on Vista. Following are simple suggestion.
    1. Clean Install after reg clean -- may or may not work .Depends on SP3 and Adobe Standard compatibility.
    2. Remove Update from Start up and manually download the patches. 
            (note: Run; MSCONFIG; Startup Tab; deselect Adobe Updater; Ok; restart)
    3. Roll back to SP2 and check . Should work fine as it doing on one of my old PC.
    Second Answer: (Note:  Removing the "AdobeUpdater" from msconfig Startup tab worked for me.)
    Try the following: 
    - Click the Start button and select Run. 
    - Type in "msconfig" (without the double quotes) and click the OK button.
    - A new window will appear with several tabs near the top. Select the Startup tab.
    - Find an entry named AdobeUpdater (or similar) and remove the checkmark for it.
    - Click the OK button, which will close the window. Now restart your computer.
    I hope this will help. The drawback is that you will have to manually update Adobe Acrobat (which generally isn't a major issue).

  • CS6 keeps prompting for Java

    I can't run most CS6 applications on my updated Mac OS Lion 10.4 (MacBook Pro 17"). They still say "To open “Adobe Photoshop CS6 (or any other CS6 program),” you need to install a Java runtime, but you are not connected to the Internet." I'm always on the internet using Wifi and it works properly. Please help

    Thanks Jeff.
    Date: Mon, 2 Jul 2012 13:22:15 -0600
    From: [email protected]
    To: [email protected]
    Subject: CS6 keeps prompting for Java
        Re: CS6 keeps prompting for Java
        created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
    In that case please see Install Java (JRE) | Mac OS 10.7 Lion - http://helpx.adobe.com/x-productkb/global/install-java-jre-mac-os.html for an alternative method of installing Java.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4534245#4534245
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4534245#4534245. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • IPhone4 keeps prompting for email password?

    My iPhone4 keeps prompting for email password. I continue to re-enter but I continue to receive msg prompt. Help?

    More than likely that is a Yahoo issue. Their mail accounts are historically bug ridden when operated in the mobile environment. Good luck.

  • Outlook 2010 keeps prompting for password

    Hi,
    We use Exchange 2008 and Outlook 2010. For some reason, Outlook 2010 keeps prompting for password. My use entered the password and checked "Remember Password" box, but next morning when he logged in, he still got the prompt.
    I removed the Outlook credential for Outlook listed under Password Credential in Control Panel, but still no help.
    Please advise!
    Thanks in advance!
    Grace

    Hi Grace
    1. Open Outlook 2010. Click File>Account Settings>Account Settings. 
    2. Click the E-mail tab, click the Exchange Online mailbox, click Change…
    3. Click More Settings…. Click the Security tab, make sure the Always prompt for logon credentials box is unchecked. 
    Please mark it answer if it helps you solving your problem
    Amit Kotha

  • Outlook 2013 continually prompting for credentials on new domain

    Greetings,
    I first posted this in the Office365 community forums and was directed here.
    We are experiencing an issue where Outlook 2013 (Office365 install) is prompting for user credentials every time it is opened, despite checking the option to remember the credentials. So far we've tried a number of troubleshooting steps, but nothing
    has resolved the issue. The issue is happening to multiple users on multiple computers.
    We are running:
    Outlook 2013 (32-bit) (Office 365 install)
    Windows 7.1 Professional (x64)
    Computer is domain joined (Server 2012 R2 Domain Controllers)
    Mail is hosted on Office 365
    We've tried:
    Clearing the Outlook and Office credentials from Credential Manager.
    Removing the mail profile and the saved credentials from Credential Manager, then re-adding the mail profile.
    We've tried adding the mail profile with both a manual configuration of the server settings and allowing Outlook to automatically configure them.
    Ensuring that "Always prompt for logon credentials" is unchecked.
    Setting "Always prompt for logon credentials" to disabled via registry (see
    http://support.microsoft.com/kb/2984912)
    Confirming that Autodiscover is able to connect (http://www.microsoft.com/en-us/showcase/details.aspx?uuid=e8db028a-06f4-45fb-aff1-e8ac896d29c5)
    Deleting the Autodiscover.xml file so that it is recreated
    Doing an Online Repair of Office 365.
    Reinstalling Office 365
    Recreating the user's Windows profile.
    Ensuring all applicable Windows updates and Office updates are installed.
    Changing Proxy Authentication from Basic to NTLM (will not connect with NTLM)
    The machines this is occurring on are on a new domain that we are in the process of setting up. The user accounts are still on the old domain. Cross-domain trusts are set up in both directions and all other services are working fine. GPO settings across
    both domains have been set up to be identical. The issue occurs on computers that were built directly on the new domain as well as computers built on old domain and migrated over. Machines that are not domain joined or are still on the old domain are not experiencing
    the issue.
    If any of you could provide any insight or other steps that we could try I'd greatly appreciate it.
    Thanks

    Hi,
    For the issue that Outlook keeps prompting for password, I usually suggest users follow the steps in this article below, but apparently you have tried almost all the steps:
    Why does Outlook keep prompting for password
    I've seen some similar issues that were caused by an old "network driver", which for some reason caused a wrong server name to propagate up from the network layer to the application layer. Updating the network driver would fix the issue, I'm
    not sure if this works in your scenario though.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Outlook Anywhere Prompts for Credentials only for Outlook 2010, not Outlook 2013

    I'm having a heck of a time with this one.  We have Exchange 2010 on premise, with our filtering through EOP.  Clients that are using Outlook 2010 Professional Plus are continuously getting prompted for credentials when off network and relying
    on Outlook Anywhere.
    I've read many threads about configuring credential manager appropriately for the internal domain and our external domain.  I can get them to authenticate just fine, and email flows, but they continue to be prompted everytime they connect again.
    Here is the kicker:  When I install Outlook 2013 on the same computer, outlook anywhere functions just fine, no problems, no authentication prompt.
    Like I said I have read a plethera of articles and threads about this, I have gone through all settings on Exchange, our edge server, our firewall, our certificate.  The MSSTD string matches our "Issued To" string.  NTLM authentication
    is configured on both the client and the server.  Appropriate settings are configured on the firewalls. 
    Anyone know why Outlook 2010 would have this problem, but not Outlook 2013 on the same computer, same user, same mailbox database?  
    Thanks in advance!!!

    I'd still Echo Ed's original question.
    Do you have Outlook 2010 patched up?  At this time you need to be on SP1, and SP2 by October the 14th.
    Also I expect you to have a recent update ontop of that as well.
    http://blogs.technet.com/b/rmilne/archive/2014/04/14/office-2010-sp2_1320_-do-you-need-to-upgrade_3f00_.aspx
    Cheers,
    Rhoderick
    Microsoft Senior Exchange PFE
    Blog:
    http://blogs.technet.com/rmilne 
    Twitter:   LinkedIn:
      Facebook:
      XING:
    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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